Acer Aspire E600, Service Manual

Page 1: ...E600 SERVICE GUIDE ...

Page 2: ...splay 5 Touch 5 Dimensions 5 Weight 5 Radio 5 Connectivity 6 Camera 6 Voice 6 Audio 7 Ergonomic Design 7 LED Indication 7 Sensors 7 Dual SIM slot 7 Text Entry 7 Messaging 7 Web 8 Entertainment 8 Productivity 8 Location based Services 8 Online App Store 8 RCSE 8 Power 8 Battery 8 Packing List 9 Optional Accessories 9 ...

Page 3: ...h screen Basics 16 System Block Diagram 16 CHAPTER 2 17 Diagnostic Utilities 17 Diagnostic tool 18 SN and IEMI rewrite tool 27 SD upgrade tool 32 Capture log tool 33 CHAPTER 3 37 Machine Maintenance 37 Machine Disassembly and Replacement 38 Disassembly Process 39 Reassembly Process 53 CHAPTER 4 66 Troubleshooting 66 Troubleshooting 67 ...

Page 4: ...re 75 Device Vibration Failure 76 SD Card Reader Failure 77 SIM card detect Failure 78 Earphone Failure 79 Wireless and Bluetooth Function Test Failure 80 GPS Function Failure 81 Other Functions Failure 82 Intermittent Problems 83 Undetermined Problems 84 CHAPTER 5 85 Switch and Connector Locations 85 Mainboard Layout 86 Top View 86 Bottom View 87 CHAPTER 6 88 FRU List 88 FRU Field Replaceable Uni...

Page 5: ...4 CHAPTER 1 Hardware Specifications ...

Page 6: ... 4GBeMMC RAM 1GBLPDDR2 Optional ROM 16GBeMMC RAM 2GB LPDDR3 Display 5 IPSTFT LCD Resolution FWVGA 854 x 480 16 9 ratio Color 16 7M Brightness up to 350 nits with Touch panel Touch Touch Lens OGS Type With Air bonding and The Narrowest Boarder Cover Surface Hardness 7H With Anti Finger print Coating 4 color printing Black Logo Sensor hole Capacitive Multi Touch function up to true 4 point Dimension...

Page 7: ... SMS Email IM AWS band 3G 4G layout reserved Yes AU Band 850 2100 layout reserved No Connectivity Wireless LAN IC WCN3620 IEEE 802 11b g n support WAPI in China SKU only GPS IC WCN3620 Yes with A GPS support and SUPL Bluetooth IC WCN3620 Bluetooth 4 0 with EDR Comply with BT3 0 High speed FM IC WCN3620 GGGGGGGG Yes Micro SD slot Yes up to 32GB SDHC 2 0 compatible Micro USB Yes Audio output 3 5mm s...

Page 8: ...nt Power key on device Top side Acer Rapid on device Rear side LED Indication One LED Red Green Blue Color Indicator scenario Charging Missed Call Voice Mail New Message Low Battery Sensors Ambient L sensor Yes G sensor Yes e Compass No Proximity sensor Yes Hall sensor Yes Gyro sensor No Dual SIM slot Yes Micro SIM also needsSingle SIM sku support Text Entry Google virtual keyboard Swype Messaging...

Page 9: ...nc Google cloud sync Cloud sync Google Cloud Office Polaris Office Editor Location based Services A GPS Satellite Data Update Maps directions Google Maps Latitude Street View Online App Store Google play store RCSE No Power Voltage range frequency 100 240V AC 50 60 Hz DC output 5V and 1A Battery Rechargeable Non ReplaceableLi Polymer battery Capacity 2 500mAh 4 3V 2G Stand by 250 hours 2G Talk Tim...

Page 10: ...rd Safety leaflet TP protection film Headset Optional Accessories Battery cover flip Certification EU SKU CE GCF Conformance GCF OTA GCF FT GCF IOP BQB WiFi logo US SKU FCC CTIA OTA WIFI OTA IC HAC TW SKU NCC Green Design Must Comply with acer 707 0008 V7 Guidance of Restricted Substances procedure RoHS WEEE Yes PVC Free Yes Halogens Free No ...

Page 11: ...w Table 1 1 Front View No Item Description 1 Front facing camera 0 3M Pixels camera for video chats and self portrait images 2 Touch screen Capacitor Touch screen 5 00 inch 3 Receiver Receive audio 4 P sensor Proximity sensor 5 Main microphone Receives audio for video chats and Internet calls 6 Speaker Emits audio 1 2 3 4 5 6 ...

Page 12: ...11 Left View Figure 1 2 Left View Table 1 2 Left View No Item Description 1 Volume control key Increases and decreases the phone volume 1 ...

Page 13: ...12 Right View Figure 1 3 Right View Table 1 3 Right View No Item Description 1 Micro USB port Connects to a computer via a USB cable and as the charging port for the AC adapter 1 ...

Page 14: ...4 Top View No Item Description 1 Headphone jack Connects to audio devices e g speakers headphones 2 Power key Long press to turn the phone on press briefly to turn the screen on off or enter sleep mode press and hold to turn the phone off 2 1 ...

Page 15: ...14 Bottom View Figure 1 5 Bottom View Table 1 5 Bottom View No Item Description 1 The gap of battery cover This gap for easy disassembly battery cover 1 ...

Page 16: ...ck View No Item Description 1 Rear camera 8 0M Pixels camera for taking high resolution images and video 2 LED flash Flash when take image and video 3 Switch Select function 4 Sub microphone Receives audio for video chats and Internet calls 1 3 2 4 ...

Page 17: ...o open items and select options Drag Hold your finger on the screen and drag across the screen to select text and images Tap and hold Tap and hold an item to see a list of actions available for that item On the pop up menu that appears tap the action you want to perform Scroll To scroll up or down the screen System Block Diagram Figure 1 7 System Block Diagram ...

Page 18: ...17 CHAPTER 2 Diagnostic Utilities ...

Page 19: ... Display make Auto rotate screen disable C During ATS test you can t press Home key and Recent app key D Input 3313287 and then enter diagnostic tool 1 SIM card SD card test Check whether SIM Card number is display SD Card status Mounted normal if not insert SIM SD Card display NG if SIM Card and SD Card test OK press menu Pass Figure 2 1 SIM card SD card ...

Page 20: ...alibration Step 2 after popup a popup if popup Calibration Pass then press Test and put your hand on the phone and only near the phone about 5cm after 1sec withdraw your hand if popup Pass and exist to test list page it is pass others it is fail Figure 2 2 Proximity sensor 3 Light sensor test Enter Light sensor test press Calibration when display blue color character and popup Calibration Pass it ...

Page 21: ...ter Function test mode and then select Touch panel test press enter test mode Figure 2 4 Touch panel 5 Keypad test Enter keypad test check up whether Volume key Volume key Back Home PAPID Switch work normally Figure 2 5 Keypad ...

Page 22: ...er color display normally 6 2 If affirm OK press Pass NG press Fail Figure 2 6 LED Vibrator 7 LCD Loud Speaker test 7 1 LCD test screen will auto switch color display check up screen whether display normally red green blue display normally and horizontal upright lines 7 2 speaker test Let Speaker near ear check Speaker whether work normally OK press Pass NG press Fail if need press Re test ...

Page 23: ...nter receiver test put the phone near ear about 5ms affirm work normally adjust volume up and down key check whether volume change normally Figure 2 8 Receiver 9 FM Radio test Insert earphone listen FM Radio whether work normally Figure 2 9 FM Radio ...

Page 24: ...hether earphone work normally 10 2 If affirm OK press Pass NG press Fail Figure 2 10 Earphone 11 Accelerometer test Figure 2 11 Accelerometer 12 Microphone test 12 1 Enter microphone test have phone test check whether microphone work normally 12 2 If affirm OK press Pass NG press Fail Figure 2 12 Microphone ...

Page 25: ... test let the phone enter menu preview examine camera whether preview exist focus badness issue aim at focus press shooting check whether camera menu is in focus focus badness issue and so on if need test again press Save retest 14 2 If affirm OK press Pass NG press Fail Figure 2 14 Camera ...

Page 26: ... issue aim at focus press shooting check whether camera menu is in focus focus badness issue and so on issue if need test again press Save retest 15 2 If affirm OK press Pass NG press Fail Figure 2 15 Front Camera 16 Bluetooth test Enter bluetooth test auto explore bluetooth GT 19105P if OK press Pass NG press Fail Figure 2 16 Bluetooth ...

Page 27: ...it will auto explore info Satellite number must bigwig 3 SNR c n must 35 then it can Pass 18 2 If OK press Pass NG press Fail Figure 2 18 GPS 19 Video Recorder Test 19 1 After enter Video Recorder test press Start Video test go along kinescope after finish this it will auto play kinescope affirm kinescope play fluency and in focus 19 2 If affirm OK press Pass NG press Fail Figure 2 19 Video Record...

Page 28: ...27 SN and IMEI rewrite tool 1 Enter the APK Enter the dialing interface and dial 33130903 like Figure 2 20 Figure 2 20 Enter the APK Then APK will be started like Figure 2 21 Figure 2 21 NVoperate ...

Page 29: ... read button to read ISNO or click write button to write ISNO what you write in line of write Figure 2 22 Read and Write ISNO c If you write correct ISNO appear the dialog of Write success please restart and then click Cancel and then press the Power key to turn off this phone like Figure 2 23 Figure 2 23 Write success ...

Page 30: ...t input like Figure 2 24 Figure 2 24 Write incorrect ISNO NOTE ISNO must be written in accordance with the rules or write unsuccessful The rule is 9 XXXXXX _CALOK XXXXXX is the ISNO For example There is a ISNO 1234567890123456789012 so we write 91234567890123456789012_CALOK ...

Page 31: ...igure 2 25 b Now you can click read button to read IMEI or click write button to write IMEI what you write in line of write Figure 2 25 Read and Write IMEI c If you write correct IMEI a dialog will be pop up to tips for success and need to restart like Figure 2 26 Figure 2 26 Write success ...

Page 32: ...sage incorrect input like Figure 2 27 Figure 2 27 Write incorrect IMEI NOTE IMEI must be written in accordance with the rules or write unsuccessful The rule is must be write fifteen figures For example There is a IMEI 123456789012345 so we write 123456789012345 ...

Page 33: ...rd and Power on phone 2 Connect the PC via USB cable 3 Run the fota bat Please make sure the adb can be used Clear user data There are two method to update the SW use the file of SD_Upgrade_Clear zip 1 Use the SD card to update 1 Copy the file of SD_Upgrade_Clear zip to SD card 2 Insert the SD card to Phone 3 Press Power Key Volume Down to enter the Boot Menu 4 Volume Down Up to select the menu of...

Page 34: ...ool 1 Input 3313 in dial pad then the logcatRecorder screen will be appear just as follow picture Figure 2 28 Enter logcatRecorder 2 Select the item what you need such as the follow picture Figure 2 29 Select the item ...

Page 35: ...34 3 Click the Turn ON OFF button to turn on logcatRecorder Figure 2 30 Turn on logcatRecorder 4 Click Start button to start catch log Figure 2 31 Start catch log ...

Page 36: ...lly the text will be changed from Logcat is OFF to Logcat is ON Figure 2 32 Text change to Logcat is ON 6 If you want to stop the log click the Turn ON OFF button again then press the Stop button when the dialog popup Figure 2 33 Stop the log ...

Page 37: ...ge to Logcat is OFF 8 From the follow picture you can see the logs are stored in sdcard ArimaLog If you have insert a SD card before turn on the logcat then the log will be stored in SD card if not insert SD card the logs will be stored in internal storage So you can get the logs from the right path Figure 2 35 The logs stored ...

Page 38: ...37 CHAPTER 3 Machine Maintenance ...

Page 39: ...and conductive mat for preventing electrostatic discharge Cross screwdriver Guitar Pick ESD tweezers Replacement Requirements Internal Battery and Sub board and LCD FPC require adhesive to be applied during the replacement and reassembly process Pre disassembly Instructions Before proceeding with the disassembly procedure make sure that you do the following 1 Unplug the AC adapter and all cables f...

Page 40: ...uence to avoid damage to any of the hardware components Main screw list Screw Quantity Part Number 1 4mm x 3 0mm 8 Disassembly Flowchart Figure 3 1 Disassembly Flowchart Battery cover SD card SIM card Cross Screw Rear cover Main board Battery Board to board FPC RF cable Sub board LCD module assembly Speaker module Rear camera module P sensor board Receiver ...

Page 41: ...40 Removing the Battery cover Using your finger to loose the each side hook of battery cover and then remove the battery cover Figure 3 2 Battery cover Battery Cover groove ...

Page 42: ...41 Removing the SIM SD card Using your finger to pull out SIM and SD card according to the arrow Figure 3 3 SIM and SD card ...

Page 43: ...42 Removing the Screw Using the cross screwdriver to loose 8pcs screw and then remove 8pcs screws Figure 3 4 8pcs Screws ...

Page 44: ...43 Removing the rear cover Using Guitar Pick to loose the each side hook of rear cover and then remove the rear cover Figure 3 5 Rear cover Notes Detach from right bottom corner area ...

Page 45: ...44 Removing the speaker module from rear cover Using your finger to loose the hook of speaker module and then remove the speaker module Figure 3 6 Speaker module loose two hooks Speaker module ...

Page 46: ...45 Removing the battery Using your finger to detach the battery connector and then detach the battery adhesive remove the battery Figure 3 7 Battery Battery connector ...

Page 47: ...46 Removing the RF cable Using your finger to detach the RF cable connector and then remove the RF cable Figure 3 8 RF cable RF cable connector ...

Page 48: ...47 Removing the Link FPC Using your finger to detach the Link FPC connector and then remove the Link FPC Figure 3 9 Link FPC FPC connector ...

Page 49: ...48 Removing the sub board Using your finger to loose the hook of sub board and then remove the sub board Figure 3 10 Sub board loose two hooks Sub board ...

Page 50: ...p tweezers to detach the adhesive of rapid key and then detach the LCM connector Step2 Using your finger to detach the TP connector Step3 Using the Guitar Pick to loose 2pcs PCB hooks Figure 3 11 Main board Rapid key LCM connector TP connector Hooks ...

Page 51: ...50 Removing the rear camera module from main board Using you finger to detach the rear camera module connector and then remove the rear camera Figure 3 12 Rear camera Camera connector ...

Page 52: ...51 Removing the receiver from LCD assembly module Using the sharp tweezers to detach the adhesive of receiver and then remove the receiver Figure 3 13 Receiver Detach receiver from bottom side ...

Page 53: ...the sharp tweezers to detach the P sensor board and then remove the P sensor board Figure 3 14 P sensor board Remain LCM TP with front cover assy because design limited the TP and LCM can t be detaching Figure 3 15 LCD assembly module Detach from right side first ...

Page 54: ...53 Reassembly Process Assembly the rear camera module to main board Figure 3 16 Rear camera Assembly the speaker module to rear cover Camera BTB position is align to BTB on PCB ...

Page 55: ... your hand to take the speaker module and then assemble to rear cover and let the hooks of rear cover lock the speaker module Figure 3 17 Speaker module Assembly the P sensor board to LCD assembly module Hooks ...

Page 56: ...55 Using your hand to take the P sensor board and then assemble to LCD assembly module Figure 3 18 P sensor board Assembly the receiver to LCD assembly module locating boss and hook reference ...

Page 57: ...56 Using your hand to take the receiver and then assemble to LCD assembly module Figure 3 19 Receiver Assembly the sub board to LCD assembly module locating rib reference ...

Page 58: ...our hand to take the sub board and then assemble to LCD assembly module and let the hooks of front cover lock the sub board Figure 3 20 Sub board Assembly the main board to LCD assembly module locating reference ...

Page 59: ...hen assemble to LCD assembly module and let the hooks of front cover lock the main board Step2 Connect the TP LCM connector with main board Figure 3 21 Main board Assembly the Link FPC to LCD assembly module PCB locating hook LCM TP BTB FPC locating hole ...

Page 60: ...r hand to take the Link FPC and then assemble to LCD assembly module connect the Link FPC connector with main board sub board Figure 3 21 Link FPC Assembly the RF cable to LCD assembly module BTB connector position ...

Page 61: ...your hand to take the RF cable and then assemble to LCD assembly module connect the RF cable connector with main board sub board Figure 3 22 RF cable Assembly the battery to LCD assembly module BTB conn location ...

Page 62: ...61 Using your hand to take the battery and then assemble to LCD assembly module connect the battery connector with main board Figure 3 23 Battery Assembly the rear cover BTB conn locating reference ...

Page 63: ...62 Using your hand to take rear cover and then assemble to LCD assembly module and let the hooks of rear cover lock the front cover Figure 3 24 Rear cover Assembly 8pcs screws locating hook reference ...

Page 64: ...63 Using the cross screwdriver to lock 8pcs screws as following picture Figure 3 25 Screw Insert the SIM Micro SD card to handset locating boss reference ...

Page 65: ...d and then insert to the SIM socket according to the arrow Step2 Using your hand to take the SD card and then insert to the SD socket according to the arrow Figure 3 26 SIM and SD card Insert SD card to this socket Insert SIM card to this socket ...

Page 66: ...the Battery cover to handset Using your hand to take battery cover and then assemble to front cover assembly and let the hooks of front cover lock the battery cover Figure 3 27 Battery cover locating hook reference ...

Page 67: ...66 CHAPTER 4 Troubleshooting ...

Page 68: ...to be performed as described Table 4 1 Common Problem Symptoms No power on No Display LCD Picture Failure Touchscreen Failure Internal Speaker Failure Internal Microphone Failure USB Failure Front Camera Failure Rear Camera Failure Device Vibration Failure SD Card Reader Failure SIM card detect Failure Earphone Failure Wireless and Bluetooth Function Test Failure GPS Function Failure Other Functio...

Page 69: ...68 No Power On Issues If the phone does not power on perform the following one at a time to correct the problem do not replace a non defective FRU Figure 4 1 No Power On ...

Page 70: ...69 No Display Issues If the display fails perform the following one at a time Do not replace a non defective FRU Figure 4 2 No Display Issues ...

Page 71: ...70 LCD Picture Failure If the LCD picture fails perform the following one at a time Do not replace a non defective FRU Figure 4 3 LCD Picture Failure ...

Page 72: ...71 Touchscreen Failure If the touchscreen fails to respond perform the following one at a time Do not replace a non defective FRU Figure 4 4 Touchscreen Failure ...

Page 73: ...72 Internal Speaker Failure If internal speakers fail perform the following one at a time Do not replace a non defective FRU Figure 4 5 Internal Speaker Failure ...

Page 74: ...73 Internal Microphone Failure If internal microphones fail perform the following one at a time Figure 4 6 Internal Microphone Failure ...

Page 75: ...74 USB Failure If the USB fails perform the following one at a time Do not replace a non defective FRU Figure 4 7 USB Failure ...

Page 76: ... Failure If the front camera fails please Replace main board directly Rear Camera Failure If the rear camera fails perform the following one at a time Do not replace a non defective FRU Figure 4 8 Rear Camera Failure ...

Page 77: ...76 Device Vibration Failure If the vibrating alarm fails perform the following one at a time Do not replace a non defective FRU Figure 4 9 Device Vibration Failure ...

Page 78: ...77 SD Card Reader Failure If the SD card reader fails perform the following one at a time Do not replace a non defective FRU Figure 4 10 SD Card Reader Failure ...

Page 79: ...78 SIM card detect Failure If the SIM card detect fails perform the following one at a time Do not replace a non defective FRU Figure 4 11 SIM card detect Failure ...

Page 80: ...79 Earphone Failure If the Earphone fails perform the following one at a time Do not replace a non defective FRU Figure 4 12 Earphone Failure ...

Page 81: ...80 Wireless and Bluetooth Function Test Failure If the wireless function fails perform the following one at a time Do not replace a non defective FRU Figure 4 13 Wireless Function Failure ...

Page 82: ...81 GPS Function Failure If the GPS function test fails perform the following one at a time Do not replace a non defective FRU Figure 4 14 GPS Function Failure ...

Page 83: ... Check if the Apps and Android operating system are functioning correctly 2 Check if external modules are functioning correctly 3 Check component connection to the mainboard 4 Change mainboard to check if current one is defective ...

Page 84: ...rge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem perform the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If an error is detected replace the FRU Rerun the test to verify that there are no more errors ...

Page 85: ...lure is operating correctly 1 Remove power from the device 2 Visually check the components for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non Acer devices MicroSD Card Battery pack 4 Apply power to the device 5 Determine if the problem has changed 6 If the problem does not recur connect the removed devices one at a time until failing FRU is...

Page 86: ...85 CHAPTER 5 Switch and Connector Locations ...

Page 87: ... Table 5 1 Mainboard Top No Code Component 1 J901 SIM card connector 2 J1002 Battery connector 3 J1501 Link FPC connector 4 J902 Micro SD connector 5 J1103 LCD connector 6 J1104 TP connector 7 J2001 RF cable connector 8 MIC800 Sub Microphone 9 J803 Earphone connector 3 5 6 2 1 9 7 4 8 ...

Page 88: ...d Bottom Table 5 2 Mainboard Bottom No Code Component 1 SW1403 Volume up button 2 SW1404 Volume down button 3 J1000 USB and charger connector 4 J1200 Rear camera connector 5 J1305 P sensor board connector 6 SW1402 Power key 2 3 4 1 6 5 ...

Page 89: ...88 CHAPTER 6 FRU List ...

Page 90: ...er changes will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS the Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts users ...

Page 91: ...6 1 Main Assembly Exploded Diagram No Part Name Q ty 1 touch panel 1 2 LCM 1 3 front cover assy 1 4 Receiver 1 5 P sensor PCB 1 6 camera 1 7 main PCB 1 8 Sub PCB 1 9 coxal cable 1 10 link FPC 1 11 battery 1 12 rear cover assy 1 13 screw 8 14 IMEI label 1 15 battery cover 1 16 copper film 1 ...

Page 92: ...RY Adapter EU KP 0050M 002 ACCESSORY Adapter UK KP 0050M 003 ACCESSORY EARPHONE HC 00111 006 CASE COVER B RACKET ASSEMBLY BATTERY COVER 60 HFKHA 001 MISCELLANEOU S Device Label 47 HFKHA 001 MISCELLANEOU S SEAL LABEL 47 HFKHA 002 MAINBOARD MB ASSY HB 70511 03H BOARD SUB BOARD 55 HFKHA 001 ...

Page 93: ...W 86 HFKHA 001 CABLE RF CABLE 50 HFKHA 001 CABLE Link FPC 50 HFKHA 002 CAMERA CAMERA MODULE KR 08M0P 001 BATTERY Battery TWS 1CELL Polymer 1S1P LGC 1 cell 2500mAH Main COMMON KT 0010S 012 CASE COVER B RACKET ASSEMBLY RECEIVER 60 HFKHA 002 FAN SINK SPEAK EA RPHONE RTC SPEAKER MODULE 23 HFKHA 001 ...

Page 94: ...KET ASSEMBLY REAR COVER 60 HFKHA 003 MISCELLANEOU S RAPID KEY ADHESIVE 47 HFKHA 003 MISCELLANEOU S SUB BOARD ADHESIVE 47 HFKHA 004 MISCELLANEOU S BATTERY ADHESIVE 47 HFKHA 005 MISCELLANEOU S WATERPROOF LABEL 47 HFKHA 006 ...