Acer Aspire easyStore H340, Service Manual

Page 1: ...Aspire easyStore H340 Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...ii Revision History Please refer to the table below for the updates made on Aspire easyStore H340 service guide Date Chapter Updates ...

Page 3: ...ublication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated ...

Page 4: ...re described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation Intel is a registered tr...

Page 5: ...ditional information related to the current topic WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 6: ...h cases please contact your regional offices or the responsible personnel channel to provide you with further technical details FRU Information Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SE...

Page 7: ...nt I O Board 30 Removing the Backplane Board 32 Removing the Power Supply 35 Removing the System Fan 38 Removing the Memory Module 39 Removing the Mainboard 41 Removing the HDD Access LED cables 42 System Troubleshooting 43 Hardware Diagnostic Procedure 43 H340 Diagnostics 44 System Check Procedures 46 Power System Check 46 System External Inspection 46 System Internal Inspection 46 Error Codes 47...

Page 8: ...viii ...

Page 9: ...ffered SDRAM Media storage Up to four 3 5 inch hot swappable SATA hard disk drives Networking One Gigabit Ethernet LAN port RJ 45 I O ports USB 2 0 ports 1 front and 4 rear Gigabit LAN port eSATA port Power supply 200 watts 100 240 Vac power supply Operating system and software Operating system Windows Home Server Applications Windows Home Server Connector Lights Out Client Software Update Server ...

Page 10: ...omponents Front Panel No Icon Component 1 Power button power indicator 2 Network indicator 3 Hard disk drive HDD status indicator 4 System status indicator 5 USB backup button USB backup indicator 6 USB 2 0 port 7 Front door Open the door to access the hot swappable HDDs 8 HDD access indicators ...

Page 11: ...Chapter 1 3 Rear Panel No Icon Component 1 Recovery reset button 2 eSATA port 3 Gigabit Ethernet port 4 USB ports 5 Power connector 6 System fan ...

Page 12: ...4 Chapter 1 Internal Components No Component 1 Backplane board 2 Power supply 3 Memory module 4 Mainboard ...

Page 13: ...e operation in progress 2 Network Blue On Link between system and network Random blink Network access Red Off Network disconnected 3 HDD status Purple On System not initialized HDD is not mounted into the drive bay Random blink HDD is mounted into the drive bay and is in the process of being manually added into the server storage HDD is in the process of being removed from the server storage HDD i...

Page 14: ... SATA controller failure USB controller failure LAN controller failure FAN failure Memory failure Boot device not found Refer to Error Codes on page 47 for more information Random blink System recovery or reset is in progress 5 USB device backup Blue On USB storage device is connected to the USB port Backup completed Random blink System is backing up files from a USB storage device Off USB storage...

Page 15: ...ion 1 LAN port network speed LED Amber On 1000 Mbps network access Green On 100 Mbps link network access None Off 10 Mbps link network access 2 LAN port activity LED Green On Active network link Random blink Transmit or receive activity None Off No network connection ...

Page 16: ...8 Chapter 1 ...

Page 17: ...sage to make changes to the BIOS setup NOTE If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance BIOS setup loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows configuration data to ...

Page 18: ...r mode jumper on the mainboard 5 Close the jumper to enable system for debug mode 6 Connect the power cable to the rear panel 7 Connect a USB keyboard to the debug board 8 Connect a monitor to the debug board 9 Restart the system 10 Turn on the monitor 11 During POST press F2 If you fail to press F2 before POST is completed you will need to restart the server The Setup Main menu will be displayed ...

Page 19: ...nfigurable Press these keys repeatedly to display each possible entry or the Enter key to choose from a pop up menu NOTE Grayed out fields are not user configurable Enter key Display a submenu screen NOTE Availability of submenu screen is indicated by a Esc If you press this key On one of the primary menu screens the Exit menu displays On a submenu screen the previous screen displays When you are ...

Page 20: ...and suggested settings PhoenixBIOS Setup Utility Item Specific Help Tab Shift Tab or Enter selects field CPU Type Genuine Intel CPU 230 1 60 GHz CPU Speed 1 60 GHz BIOS Version BIOS Release Date mm dd yyyy Product Name Aspire easyStore H340 Product Serial Number N A Asset Tag Number N A F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu Enter F9 F10 Setup Defaults Save and Exit...

Page 21: ... Item Specific Help Tab Shift Tab or Enter selects field CPU Type Genuine Intel CPU 230 1 60 GHz CPU Speed 1 60 GHz BIOS Version BIOS Release Date mm dd yyyy Product Name Aspire easyStore H340 Product Serial Number N A Asset Tag Number N A F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu Enter F9 F10 Setup Defaults Save and Exit Boot Exit Main Information Advanced ...

Page 22: ...ailable to OS Indicates the total size of system memory available to the operating system Used by devices Indicates the total size of system memory used by devices PhoenixBIOS Setup Utility Item Specific Help System Time hh mm ss System Date mm dd yyy SATA PORT0 SATA PORT1 SATA PORT2 SATA PORT3 Installed Memory MB Available to OS MB Used by devices MB F1 Esc Help Exit Select Item Select Menu Chang...

Page 23: ...n to the active power state prior to shutdown When set to Stay Off the system remains off after power shutdown When set to Power On the system will be turned on from a power failure Last State Stay Off Power On PhoenixBIOS Setup Utility Item Specific Help Setting items on this menu to incorrect values may cause your system to malfunction F1 Esc Help Exit Select Item Select Menu Change Values Selec...

Page 24: ...ility Item Specific Help V 1 5 5VTR VBAT V 5 Vccp VCC VTR CPU Temperature SYS Temperature Fan Speed F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu Enter F9 F10 Setup Defaults Save and Exit Boot Exit Main Information Advanced Hardware Monitor All items on this menu cannot be modified in user mode If any items require changes please consult your system supervisor ...

Page 25: ...ntrollers Enabled Disabled PhoenixBIOS Setup Utility Item Specific Help Integrated Device Control Sub Menu Serial ATA Enabled F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu Enter F9 F10 Setup Defaults Save and Exit Boot Exit Main Information Advanced Advanced Chipset Control PhoenixBIOS Setup Utility Item Specific Help All USB controllers Enabled F1 Esc Help Exit Select Ite...

Page 26: ... press f or r to specify if the device is fixed or removable or press x to exclude or include the device to boot or press Shift 1 to enable or disable the device or press 1 4 to load the default boot sequence Press Esc to escape the menu Boot Priority order F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu Enter F9 F10 Setup Defaults Save and Exit 2 3 4 5 6 7 8 1 Boot Exit Mai...

Page 27: ...ources consumption If you are using low speed memory chips or other kinds of low performance components and you choose to load these settings the system might not function properly Discard Changes Discards all changes made in the BIOS setup Save Changes Saves changes made in the BIOS setup PhoenixBIOS Setup Utility Main Item Specific Help Exit System Setup and save your changes to CMOS F1 Esc Help...

Page 28: ...20 Chapter 2 ...

Page 29: ...g tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat blade screwdriver Philips screwdriver Hex screwdriver Plastic flat blade screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Chapter 3 Syst...

Page 30: ...cedure perform the steps listed below 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface ...

Page 31: ...TURN OFF POWER MAIN UNIT DISASSEMBLY SYSTEM COVER HOUSING FRAME HARD DISK DRIVE MODULE DRIVE CARRIER HARD DISK DRIVE BACKPLANE BOARD BRACKET FRONT BEZEL FRONT I O BRACKET MAINBOARD CARRIER MEMORY MODULE MAINBOARD FRONT I O BOARD B x 4 C x 4 A x 3 BACKPLANE BOARD C x 7 POWER SUPPLY SYSTEM FAN A x 4 A x 4 C x 4 HDD ACCESS LED CABLES ...

Page 32: ...24 Chapter 3 Removing the Hard Disk 1 Open the front panel 2 Press to release the hard drive carrier handle ...

Page 33: ...Chapter 3 25 3 Flex the carrier handle 4 Slide the hard drive carrier out of the HDD bay ...

Page 34: ...26 Chapter 3 5 Remove the carrier by gently prying open the left rail of the carrier 1 and lift the hard disk off the carrier 2 ...

Page 35: ...ws A located on the rear panel 3 Slide the system cover toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis 4 Lift the side panel away from the server and put it aside for reinstallation later Screw Quantity Color Torque Part No M3 0 5 4 3 Silver 5 1 to 6 9 kgf cm 86 1A524 4R0 ...

Page 36: ...Front Bezel 1 Remove the system cover Refer to the previous section for instructions 2 Release the front bezel retention tabs from the chassis interior 3 Pull the bezel slightly outward then disconnect the front I O board cable ...

Page 37: ...Chapter 3 29 4 Pull the bezel away from the chassis ...

Page 38: ...d 1 See Removing the System Cover on page 27 2 See Removing the Front Bezel on page 28 3 Remove the four screws B on the front I O bracket 4 Remove the bracket Screw Quantity Color Torque Part No M3 6L 4 Silver 5 1 to 6 9 kgf cm 86 VA524 6R0 ...

Page 39: ...Chapter 3 31 5 Remove the four screws C on the front I O board 6 Remove the front I O board Screw Quantity Color Torque Part No M3 0 5 4L 4 Silver 5 1 to 6 9 kgf cm 86 19534 4R0 ...

Page 40: ...Backplane Board 1 See Removing the Hard Disk on page 24 2 See Removing the System Cover on page 27 3 Disconnect the fan 1 LED 2 and power 3 cables from the backplane board 4 Disconnect the four HDD SATA cables from the mainboard ...

Page 41: ...ane board bracket out of the chassis 6 Detach the four HDD SATA cables from the backplane board 7 Remove the seven screws C on the backplane board Screw Quantity Color Torque Part No M3 0 5 4L 7 Silver 5 1 to 6 9 kgf cm 86 19534 4R0 ...

Page 42: ...34 Chapter 3 8 Remove the backplane board from the bracket ...

Page 43: ... 1 See Removing the Hard Disk on page 24 2 See Removing the System Cover on page 27 3 See Removing the Backplane Board on page 32 4 Release the power cables from the cable ties as shown 5 Disconnect the 4 pin power cable from the mainboard ...

Page 44: ... the four screws A on the power supply 7 With the thumb in the thumb hole press the tab to release the mainboard carrier from the chassis Screw Quantity Color Torque Part No M3 0 5 4 4 Silver 5 1 to 6 9 kgf cm 86 1A524 4R0 ...

Page 45: ... the mainboard carrier out slightly until you have access to the power cable 9 While pressing the tab on the 24 pin power cable pull the cable off the connector on the mainboard 10 Pull the power supply out of the chassis ...

Page 46: ...ge 24 2 See Removing the System Cover on page 27 3 See Removing the Backplane Board on page 32 4 Remove the four screws A that secures the system fan to the chassis 5 Remove the system fan Screw Quantity Color Torque Part No M3 0 5 4 3 Silver 5 1 to 6 9 kgf cm 86 1A524 4R0 ...

Page 47: ...System Cover on page 27 3 See Removing the Front Bezel on page 28 4 See Removing the Backplane Board on page 32 5 See Removing the Power Supply on page 35 6 See Removing the System Fan on page 38 7 Disconnect the HDD access LED cable from the mainboard 8 Pull the mainboard carrier out of the chassis ...

Page 48: ...40 Chapter 3 9 Press the holding clips on both sides of the DIMM slot outward to release the DIMM 1 10 Gently pull the DIMM upward to remove it from the DIMM slot 2 ...

Page 49: ... page 28 4 See Removing the Backplane Board on page 32 5 See Removing the Power Supply on page 35 6 See Removing the System Fan on page 38 7 Remove the four screws C that secures the mainboard to the mainboard carrier 8 Remove the mainboard from the mainboard carrier Screw Quantity Color Torque Part No M3 0 5 4L 4 Silver 5 1 to 6 9 kgf cm 86 19534 4R0 ...

Page 50: ...stem Cover on page 27 3 See Removing the Front Bezel on page 28 4 See Removing the Backplane Board on page 32 5 See Removing the Power Supply on page 35 6 See Removing the System Fan on page 38 7 See Removing the Mainboard on page 41 8 Press the release tabs on the HDD access LED cables then detach the cables ...

Page 51: ... possible 2 Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the same operation Refer to the H340 Diagnostics on page 44 for more information 3 Refer to the table below to determine which corrective action to perform Problem Symptom Section to Refer to Power failure The power indicator does not light up or stay lit Power System Check on page 46...

Page 52: ...em status indicator blinks red and immediately starts the diagnostics a Onboard memory flash check b HDD account check c Memory size check 1024 or 2048 MB d Fan speed check e CPU temperature check f MB voltage check g Backplane board temperature check h PQAF system test i PQAF memory test j PQAF HDD test k Read SN from DMI data check l End test During diagnostics the result of the test displays on...

Page 53: ... A copy of the test result will be saved as a log file i e 66380AC3 LOG and stored in the Results folder Test Items HDD LED status normal HDD LED status failed Boot from USB disk HDD 0 HDD 1 HDD 2 HDD 3 HDD 0 HDD 1 HDD 2 HDD 3 PQAF HDD test Read SN from DMI data check End test ...

Page 54: ...System Internal Inspection System Internal Inspection 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface 6 Remove the system cover For instructions on removing system cover refer to System Disassembly on pa...

Page 55: ...o not replace a non defective FRU The error messages in the following table indicate the error signals on the HDD access LED indicators on the front panel and the error symptoms Operating condition HDD LED error codes Description 1 2 3 4 System is booting SATA controller failed USB controller failed LAN controller failed System fan failed Memory failed Boot device not found System has booted Disk ...

Page 56: ...ormation materials for all of Acer notebook desktop and server models including Service guides for all models User manuals Training materials BIOS updates Software utilities Spare parts lists Technical Announcement Bulletins TABs For these purposes we have included an Acrobat File to facilitate a hassle free downloading of our technical materials The following are also available in the Support Dow...

Page 57: ...Chapter 5 49 System Block Diagram System Block Diagram and Board Layout Chapter 5 ...

Page 58: ...orts 18 Intel ICH7R chipset south bridge 6 Gigabit Ethernet port top USB ports bottom 19 BIOS recovery jumper 7 eSATA port 20 Front I O board cable connector 8 Recovery reset button 21 Battery 9 Debug board connector 22 System type select jumper 10 Backplane board LED cable connector 23 Debug user mode jumper 11 4 pin power cable connector 24 Front I O board cable connector 12 System fan cable con...

Page 59: ... Location Settings BIOS recovery jumper JP1 1 2 Normal default 2 3 Clear CMOS System type select jumper JP2 1 2 Aspire system default 2 3 Altos system Debug user mode jumper JP3 Open User mode enabled default Closed Debug mode enabled ...

Page 60: ...52 Chapter 5 ...

Page 61: ...inted Service Guide For Acer authorized service providers your Acer office may have a different part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for service To scrap or to return the defective parts follow the local government ordinance or regulations on how to dispose it properl...

Page 62: ...54 Chapter 6 Exploded Diagram ...

Page 63: ...04 001 C A HDD LED B R HT 361 1 15 33 60P09 001 BRKT PCI LP dummy HT 361 1 16 33 60P05 001 BRKT BP HT 361 1 17 30 60P02 001 CAS UP HT 361 1 18 86 1A524 4R0 SCRW MACH PAN M3 0 5 4 NI 4 19 60 60P14 001 ASSY rear I O cover HT 361 1 20 86 1A524 4R0 SCRW MACH PAN M3 0 5 4 NI 4 21 60 60P11 001 ASSY fan 120x120x25 S15 1 22 33 60P04 001 BRKT fan HT 361 2 23 60 60P02 001 ASSY main chassis HT 361 1 24 45 00...

Page 64: ... 27 R3601 003 2 POWER CORD 1800MM BLACK EUR CORD PWR AC LINE EUR 1 8M BLK 27 R3601 002 POWER CORD 7A 125V 1800MM BLACK US CORD SVT 10A 125V 1800MM BLK 27 R3601 001 POWER CORD 7A 125V JAPAN CORD VCTF 3G 7A 125V JAPAN 27 01518 181 POWER CORD 250V 10A 1800MM SWISS CORD 250V 10A 1800MM SWISS 27 01518 251 EXTERNAL ETHERNET CAT5E CABLE BLACK 2M C A CAT5E STRAI BLACK_2M BIZ 50 R3601 005 Case Cover Bracke...

Page 65: ... KY05 MASTER KEY HT 361 33 R3601 004 Fan FAN W FAN RUBBER ASSY FAN 120X120X25 S15 23 R3601 001 Hard disk drive 1 HDD SEAGATE 3 5 7200RPM 1000GB ST31000333AS BRINKS SATA II LF F W SD45 HDD 1TB SGT ST31000333AS 7 2KR KH 01K01 005 1 HDD SEAGATE 3 5 7200RPM 640GB ST3640623AS BRINKS SATA II 16MB LF F W SD43 HDD 640GB 3 5 SGT ST3640623AS KH 64001 001 Mainboard 1 MAINBOARD S15I INTEL 945GC ICH7R V1 0 LF ...

Page 66: ... GU341G0ALEPR6B2C6CE KN 1GB0H 009 Power supply 1 PSU DELTA GPS 200AB B 200W 100 240V S1 SPS 200W 1U DELTA GPS 200AB B PY 20009 001 Screws 1 SCRW TAP PAN M3 6L 2LEAD NI SCRW TAP PAN M3 6L 2LEAD NI 86 VA524 6R0 1 SCRW MACH P WS M3 0 5 4L NI SCRW MACH P WS M3 0 5 4L NI 86 19534 4R0 1 SCRW MACH PAN M3 0 5 4 NI SCRW MACH PAN M3 0 5 4 NI 86 1A524 4R0 Component QTY Part Name Description Acer Part Number ...

Page 67: ...B 512 Socket type Micro FCBGA Stepping F3 Manufacturing tech CMOS 90 nm SOl Wattage W 4 System bus MHz 533 Item Specification System core logic Intel 945GC Intel ICH7R Storage controller Intel ICH7R Graphics memory controller Intel 945GC Flash disk controller Intel ICH7R SM321 LAN controller Intel ICH7R Marvell Yukon 88E8071 Hardware sensors monitor Intel ICH7R SMSC SCH5127 Super I O Technical Spe...

Page 68: ...el name GU341G0ALEPR6B2C6CE GU342G0ALEPR692C6CE Item Specification BIOS vendor Pheonix BIOS version N A Flash memory 256 MB Item Specification PCI Express controller Intel ICH7R Number of slots One PCI Express x 4 slot Item Specification LAN controller Intel ICH7R Marvell Yukon 88E8071 Supports LAN protocol 10 100 1000 Mbps LAN connector type RJ45 Item Specification SATA controller SATA Intel ICH7...