Acer Aspire M5700, Service Manual

Page 1: ...Aspire M5700 Service Guide Service guide files and updates are available on the AIPG CSD web for more information please refer to http csd acer com tw PRINTED IN TAIWAN ...

Page 2: ...II Revision History Please refer to the table below for the updates made on Persian II Aspire M5700 Service Guide Date Chapter Updates ...

Page 3: ...espect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and ...

Page 4: ...s bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Remind you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...CH10R PCB Form Factor Micro ATX Dimension Layer 244mm x244mm Memory Memory Type DDR2 667 800 Support single channel 64 bit mode with maximum memory size up to 8GB Support un buffered DIMM ICH10R DIMM Slot 4 Memory Max 1GB to 8GB DDR2 memory technologies Capacity Up to 2GB per DIMM with maximum memory size up to 8GB PCI PCI Express Slot Type x16 PCI Express x16 Slot Quantity 1 PCI Express Slot Type...

Page 7: ...hannel Audio Controller Codec ALC888S HD codec 7 1 Connectors support Rear 6 jack follow HD audio definition example as below Audio jacks color coding should meet Microsoft Windows Logo Program Device Requirements Audio 0002 1 S PDIF out header 1 4 1 AUX In header 1 4 1 front panel audio header 2 5 Add HD de pop CKT the attachment is the reference please propose your solution S N ratio 90 dB at re...

Page 8: ... support USB 2 0 1 1 1394 Controller VIA VT6308P 1394a controller Connector Quantity 2 1 rear 6pin IEEE1394 port 1 2x5pin onboard jumper BIOS BIOS Type Phoenix Award or AMI Kernel with Acer skin Size 32Mb Note Boot ROM should be included PXE function should be built in with default and RPL function is optional by service BIOS BIOS shall auto detect FDD to avoid checksum error when boot I O Connect...

Page 9: ... 1 FDD slot 6 SATA connectors 3 2 5 pin Intel FPIO specification USB pin connectors follow Intel FPIO standard Specification 1 2 5 pin IEEE1394 jumper reserve header on all SKU 1 2 5 pin Intel FPIO spec Microphone In Headphone Out pin connectors 1 serial port 2 5 pin connector 1 AUX In 4pin connector 1 1 4 S PDIF out header 1 4 pin CPU Fan connector 1 3 pin System FAN connector with linear circuit...

Page 10: ...ernal mounting tab Location of 4 external mounting holes Power Supply Electrical Design Feature 400W 300W 250W in stable mode Acer Assign System Power Unit Design for NVidia MCP7A series chipset compatible system Voltage design should be covered 5V 3 3V 12V 5VSB 12V attention to 12V output capability Demand for both PFC Non PFC solutions two different quotations are needed Minimum 4 Serial ATA pow...

Page 11: ...6 Non PFC version should provide switch selector for 115 230V AC input and universal for worldwide PS2 style ...

Page 12: ...7 Main board Placement ...

Page 13: ...8 Block Diagram ...

Page 14: ...nt Panel The computer s front panel consists of the following 1 5 3 2 6 7 4 Label Description 1 USB ports 2 Floppy disk drive Acer Logo 3 Optical drive 4 Card reader 5 Power button 6 LED module 7 Speaker Microphone jack ...

Page 15: ...ion 1 Power card socket 8 Fan aperture 2 Voltage selector switch 9 Serial port 3 PS 2 keyboard connecter 10 System FAN 4 PS 2 mouse connecter 11 Monitor connector 5 DVI port 12 SPDF connector 6 USB 2 0 connector 13 LAN connector 7 Audio connector 14 Lock Handle ...

Page 16: ... in Sleep State in BIOS Setup is set to Enabled BIOS Item Specification BIOS code programmer Phoenix Award or AMI Kernel with Acer skin BIOS version D07 BIOS ROM type SPI Flash BIOS ROM size 32Mb Support protocol SMBIOS DMI 2 4 DMI2 0 Device Boot Support 1st priority SATA HDD 2nd priority CD ROM 3rd priority FDD 4th priority LAN 5th priority USB device Support to LS 120 drive YES Support to BIOS b...

Page 17: ...H 10R APG controller Intel G45 Super I O controller ITE 8720 Audio controller Realtek HD audio codec ALC888S HD codec 7 1 co lay with ALC888 LAN controller Intel Boazman 82567V PCI E Giga LAN HDD controller ICH 10R Keyboard controller ITE 8720 Memory Combinations Slot Memory Total Memory Slot 1 1GB 2GB 1GB 2GB Slot 2 1GB 2GB 1GB 2GB Slot 3 1GB 2GB 1GB 2GB Slot 4 1GB 2GB 1GB 2GB Maximum System Memo...

Page 18: ...ort memory interface DDR2 667 800MHz Support memory voltage 1 8V Support memory module package 240 pin DDR2 Support to parity check feature Yes Support to error correction code ECC feature No Memory module combinations You can install memory modules in any combination as long as they match the above specifications Audio Interface ...

Page 19: ...port Full native DOS games compatibility Virtual FM enhances audio experience through real time FM to Wavetable conversionMPU 401 UART mode interface for Wavetable synthesizers and MIDI devices Integrated dual game port Meets AC 97and WHQL specifications Music synthesizer Yes internal FM synthesizer Sampling rate 48 KHz max MPU 401 UART support Yes Microphone jack Supported Headphone jack Supporte...

Page 20: ...ive controller resident bus ISA bus Support FDD format 1 44MB USB Port Item Specification Universal HCI USB 2 0 1 1 USB Class Support legacy keyboard for legacy mode USB Connectors Quantity 4 back panel ports 4 ports for front daughter board 2 ports for 3 5 card reader module Environmental Requirements ...

Page 21: ... C 35 C Non operating 20 60 C Storage package Humidity Operating 15 to 80 RH Non operating 10 to 90 RH Vibration Operating unpacked 5 500 Hz 2 20g RMS random 10 minutes per axis in all 3 axes 5 500 Hz 1 09g RMS random 1 hour per axis in all 3 axes ...

Page 22: ... V V V USB Keyboard Mouse V V N A N A PME Disabled Disabled Disabled Disabled RCT Disabled Disabled Disabled Disabled WOR Disabled Disabled Disabled Disabled Devices wake up from S3 should be less than Devices wake up from S5 should be less than 10 seconds ...

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Page 24: ...loads configuration values into the battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM NOTE If you repeatedly receive Run Setup messages the battery may be bad flat In this case the system cannot retain configuration values in CMOS Before you run Setup make sure that you have saved all open files The system reboots immediately after you exit Setup ...

Page 25: ...on the screen press the key of Delete to enter the setup menu NOTE If the message disappears before you respond and you still wish to enter Setup restart the system by turning it OFF and On You may also restart the system by simultaneously pressing Ctrl Alt Delete The Setup Utility main menu then appears The items in the main menu are explained below ...

Page 26: ...Management Setup This setup page includes all the items of Green function features PC Health Status This setup page is the System auto detect Temperature voltage and fan speed Frequency Voltage Control This setup page is the System Frequency Voltage setup BIOS Security Features Change set or disable password It allows you to limit access to the System Load Optimized Defaults Load Optimized Setting...

Page 27: ...tem Memory Total memory size for the system Product Name This item lists the product name Product Name This item lists the system BIOS version System Serial Number This item lists the system serial number System BIOS Version This item lists the system BIOS version BIOS Release Date This item lists the BIOS release date Processor Type Intel R Core TM 2 Quad CPU Q9300 2 83GHz Processor Speed 2 50GHz...

Page 28: ...the weekday month date year format Week From Sun to Sat determined by BIOS and is display only Day from 1 to 31 or the maximum allowed in the month Year from 1999 to 2099 System Time To set the time following the hour minute second format The items format is hour minute second The time is calculated base on the 24 hour timer clock Halt On This item enables use to select the situation if the BIOS s...

Page 29: ...ot up Num Lock On Select Power on state for Numlock On Off USB Beep Message Enables the beep during USB device enumeration Enabled Disabled Quick Boot Enabled Quiet Boot Enabled 1 st Boot Device WDCWD5000AAJS 22A8 2 nd Boot Device P1 HL DT ST DVDRAM 3 rd Boot Device Generic Compact 4th Boot Device IBA GE Slot 00C8 v1 Hard Disk Drive Priority Press Enter Optical Disk Drive Priority Press Enter Remo...

Page 30: ...apter ROM When this area is reserved it cannot be cached The user information of peripherals that need to use this area of system memory usually discuss their memory requirements Disabled Enabled Primary Video Priority for Auto PCIE Onboard PCI Auto PCIE Onbo ard PCI Intel EIST Enabled Intel XD Bit Enabled Intel VT Enabled Intel TXT Enabled Intel AMT Enabled ASF Enabled Memory Hole Remapping Enabl...

Page 31: ...roller Enabled Onboard LAN Option ROM Enabled Onboard Floppy Controller Enabled Serial Port1 Address 3F8 IRQ4 Serial Port2 Address 2F8 IRQ3 Serial Port2 Mode Normal Parallel Port Address 378 Parallel Port Mode Normal Parallel Port IRQ IRQ7 Item Help KLIJ Move Enter Select Value F10 Save ESC Exit F1 General Help F9 Load Default Settings CMOS Setup Utiliyt Copyright c 1985 2008 American Megatrends I...

Page 32: ... Disabled Enabled Onboard LAN Controller Always enabled Audio POST no matter what option is set Disabled Enabled Onboard LAN Option ROM This item is only available when onboard LAN controller is enabled Disabled Enabled Onboard Floppy Controller Always enabled FloppyOST no matter what option is set Disabled Enabled Serial Port1 Address Allows BIOS to select serial port1 base addresses Disabled 3F8...

Page 33: ...y Modem Ring Control wake up event for S1 S3 S4 S5 Disabled Enabled Wake Up by PS 2 KB Mouse Disabled Enabled Wake Up by USB KB Mouse Control wake up event for S1 S3 Disabled Enabled ACPI Aware O S Yes ACPI Suspend Mode S3 STR Power On by RTC Alarm Disabled Power On by PCIE Devices Enabled Power On by PCI Devices Enabled Power On by Modem Ring Enabled Wake Up by PS 2 KB Mouse Enabled Wake Up by US...

Page 34: ...isplays the system Smart Fan Function status It is always enabled by system CPU Temperature PECI Mode 38 System Temperature 39 102 CPU Fan Speed 1383 RPM System Fan Speed 915 CPU Core 1 152V 1 1V 1 120V 3 30V 3 344V 5 00V 5 134V 12 0V 11 968V 5VSB 5 026V VBAT 3 184V Smart Fan Enabled Item Help KLIJ Move Enter Select Value F10 Save ESC Exit F1 General Help F9 Load Default Settings CMOS Setup Utiliy...

Page 35: ...IMM PCI Clk Disabled Enabled Spread Spectrum Always auto detect Spread Spectrum Disabled Enabled Auto Detect DIMM PCI Clock Enabled Spread Spectrum Enabled Item Help KLIJ Move Enter Select Value F10 Save ESC Exit F1 General Help F9 Load Default Settings CMOS Setup Utiliyt Copyright c 1985 2008 American Megatrends Inc Frequency Voltage Control Options Disabled Enabled ...

Page 36: ...assword should also be cleared All setup items will be view only except user password item when login with user password Press Enter Supervisor Password Not installed User Password Not Installed Change Supervisor Password Press Enter Item Help KLIJ Move Enter Select Value F10 Save ESC Exit F1 General Help F9 Load Default Settings CMOS Setup Utiliyt Copyright c 1985 2008 American Megatrends Inc BIO...

Page 37: ...llowing table describes the parameters found in this menu Parameter Description Options Load Default Settings Select the field loads the factory defaults for BIOS and Chipset Features which the system automatically detects This option opens a dialog box that lets you install optimized defaults for all appropriate items in the Setup Utility ...

Page 38: ...Setup Utility and exit the Setup Utility The following table describes the parameters found in this menu Parameter Description Options Save Exit Setup Press Enter to save the changes that have made in the Setup Utility and exit the Setup Utility Press Y to save and Exit or N to return to the main menu ...

Page 39: ...ght this item and press Enter to discard any changes that you have made in the Setup Utility and exit the Setup Utility Parameter Description Options Exit Without Saving Press Enter to discard any changes and exit the Setup Utility ...

Page 40: ...trap and conductive mat for preventing electrostatic discharge Wire cutter Phillips screwdriver may require different size NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatches when putting back the components ...

Page 41: ...fore You Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system ...

Page 42: ...tells you how to disassemble the system when you need to perform system service Please also refer to the disassembly video if available CAUTION Before you proceed make sure you have turned off the system and all peripherals connected to it ...

Page 43: ...38 Himalayan Viiv M5700 Standard Disassembly Process Bezel Process 1 According to the requirement paste ATI OS CPU HDMI and marketing label by SKU ...

Page 44: ...ss 1 Put the Computer on the worktable lightly 2 Release left side cover with 2 screws then remove left side cover Remove CPU fan pipe Process 1 Release the CPU fan pipe Push the side cover lightly Screw location Screw location ...

Page 45: ...40 Remove Cards Process 1 Release the slot cover tooless 2 Remove VGA TV Modem Card the following list is for your reference about the mutual location relation Optional by SKU 2 4 3 1 ...

Page 46: ...41 Remove HDD Data Cables Process 1 Remove master HDD data cable from M B SATA1 SATA3 Optional by SKU 2 Remove slave ODD data cable from M B SATA2 SATA4 Optional by SKU SATA4 SATA3 SATA2 SATA1 ...

Page 47: ...42 Remove ODD DATA cable Process 1 Remove master ODD data power cable from Master ODD Remove slave HDD cable Remove master HDD cable ...

Page 48: ...Remove slave HDD data cable from slave HDD Remove Cables Process 1 Remove front panel light cable from PANEL1 slot of M B 2 Remove USB1 cable from M B F_ USB3 3 Remove USB2 cable from M B F_ USB4 4 Remove Card reader cable from M B USB2 5 Remove audio cable from the AUDIO port on M B ...

Page 49: ...d the black cable face to the top of Chassis II Intrusion switches cable face to front bezel of chassis Remove HDD Process 1 Remove Master HDD from the first HDD location 2 Remove Slave HDD from the second HDD location Optional by SKU 3 Master HDD Slave HDD ...

Page 50: ...r Process 1 Remove card reader from chassis Remove FDD Cable Process 1 Remove FDD digital cable just as pictures Optional by SKU 2 Plug 4 pins power cord from FDD slot 3 Remove front bezel light cable from PATA power cable ...

Page 51: ...46 Remove ODD Process 1 Push the lock handle release ODD Remove Front bezel light cable Remove from FDD Remove from M B FDD1 slot ...

Page 52: ...47 2 Remove Master ODD from the location 3 Remove slave ODD from the location Optional by SKU Remove Cables Process 1 Remove M B power cable from M B ATX1 Master ODD location Slave ODD location ...

Page 53: ...48 2 Remove 12 V power cable from M B JPW1 3 Remove System Fan cable from M B SYS F2 Remove System FAN Process 1 Release four screws according to the following picture ...

Page 54: ...49 2 Remove Sys FAN Optional by SKU Remove mother board Process 1 Release 8 pcs screws form the corresponding hole Release four screws 4 3 1 2 ...

Page 55: ...according to the following picture in turn 3 Remove the Mother board from chassis Remove CPU cooler Process 1 Remove cooler power cable from M B CPU F2 2 Release screw 1 first then fixes screw 2 screw 3 screw 4 As Picture ...

Page 56: ...51 3 Remove Cooler from the Retention module Remove memory Process 1 Remove the first Memory from DIMM 2 Remove the second Memory from DIMM2 Optional by SKU ...

Page 57: ...52 Remove CPU Process 1 Remove CPU according following the pictures Lock the Handle ...

Page 58: ...53 Remove I O shielding Process 1 Remove I O Shielding ...

Page 59: ...oubleshooting Please refer to generic troubleshooting guide for troubleshooting information relating to following topics Power On Self Test POST POST Check Points POST Error Messages List Error Symptoms List ...

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Page 62: ... 5 4 3 2 1 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 Pin Signal Name Pin Signal Name 1 3 3 13 3 3V 2 3 3 14 12V 3 COM 15 COM 4 5V 16 PS_ON 5 COM 17 COM 6 5V 18 COM 7 COM 19 COM 8 PWR OK 20 5V 9 5VSB 21 5V 10 12V 22 5V 11 12V 23 5V 12 3 3V 24 COM ...

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Page 66: ... that you should check the most up to date information available on your regional web or channel For whatever reasons a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your ...

Page 67: ...L 11 FAN 2 3 25 COVER 12 PCI BRACKET 3 5 25 COVER 13 LEFT SIDE DOOR 4 USB 14 NOTHERBOARD 5 USB PENEL 15 HDD 6 CHASSIS 16 3 5 DEVICE 7 USB PCE ASN 17 CD ROM 8 USB SHTELDING 18 HDD LOCK SLIDE 9 RIGHT SIDE DOOR 19 FDD LOCK SLTDE 10 POWER SUPPLY 20 CD ROM LOCK SLIDE ...