Acer Aspire R3700, Service Manual

Page 1: ...Acer Aspire R3700 Service Guide PRINTED IN TAIWAN ...

Page 2: ...ii Revision History Please refer to the table below for the updates made on this service guide Date Chapter Updates ...

Page 3: ...ublication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated ...

Page 4: ... programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation Intel is a registered trademark of Intel Corporation Pentium Dual Core Celeron Dual Core...

Page 5: ...ditional information related to the current topic WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 6: ...h cases please contact your regional offices or the responsible personnel channel to provide you with further technical details FRU Information Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SE...

Page 7: ...30 Removing the CPU Cooler 31 Removing the Memory Modules 32 Removing the Front D B 33 Removing the Wireless Lan Card 34 Removing the S PDIF Cover 35 Removing the Mainboard 36 Removing the Hard Disk Drive 37 Removing the Battery 38 System Troubleshooting 39 Hardware Diagnostic Procedure 39 System Check Procedures 40 Power System Check 40 System External Inspection 40 System Internal Inspection 40 ...

Page 8: ...Type None Processor Type Intel Atom D400 D500 series CPU Atom D525 GT218 Chipset Intel NM10 Design Criteria Should meet Intel Pine Trial D platform design guide Super I O ITE 8721 Should support SST signal output PCB 170mm 170mm Proprietary Memory subsystem Socket Type DDR III SO DIMM connector Socket Quantity 2 Only support single channel Capacity support 1GB 2 GB DDRIII 800 SO DIMM support follo...

Page 9: ...et Microsoft Windows Logo Program Device Requirements Audio 0002 Front 2 jack follow HD audio definition Add HD de pop CKT LAN Controller Proposed by vender Port 1 x RJ45 rear port for Gigabit Ethernet Design Criteria Should be worked under 10 100 1000Mbs environment Reserved disable function on both hardware BIOS side Default is enabled Support network PXE boot USB ports Controller Intel NM10 Por...

Page 10: ...r Indicator and 2 USB 2 0 2 audio connector HD One SATA sockets For HDD One 5V power port for HDD One 1 4 pin CPU FAN One 3 pin clear CMOS header One on board buzzer Color management for on board connecter pls refer to Acer spec One S PDIF port System BIOS BIOS Type AMI Kernel with Acer skin Size 8Mb depend on chipset BIOS programming guide Adapter Universal AC adapter 90 264V AC 47 63HZ 3 pin 65W...

Page 11: ...4 Chapter 1 Block Diagram ...

Page 12: ...s a virtual tour of the system s interior and exterior components Front Panel No Component 1 USB 2 0 port 2 Power Button 3 S PDIF port 4 Media Card Reader 4 in 1 XD SD MMC MS 5 Headphone Speaker out line out jack 6 Microphone in jack 4 3 2 5 6 1 ...

Page 13: ...6 Chapter 1 Rear Panel No Component 1 USB 2 0 port 2 LAN Connector 3 HDMI port 4 D sub port 5 DC in Jack 6 Kensington lock 4 2 3 5 6 1 ...

Page 14: ...sion P01 A0 BIOS ROM type SPI ROM BIOS ROM size 8MB Support protocol SMBIOS DMI 2 6 Device Boot Support 1st priority SATA HDD SDD 2nd priority CD ROM 3rd priority Removable Device 4th priority LAN Support to LS 120 drive NO Support to BIOS boot block feature YES Hotkey Function Description Del Enter BIOS Setup Utility Press while the system is booting to enter BIOS Setup Utility Item Specification...

Page 15: ...ntroller Realtek ALC662 Audio controller type ALC662 VC Audio channel 2 channel analog audio Audio function control Enable Disable by BIOS setup Mono or stereo Stereo Compatibility The ALC662 VC series support host audio controller from the Intel ICH series chipset and also from any other HDA compatible audio controller With EAX Direct Sound 3D I3DL2 A3D compatibility and excellent software utilit...

Page 16: ...ard for legacy mode USB Connectors Quantity 6 port for vPluto_D3 4 back panel ports 2 ports for front Daughter board Item Specification Temperature Operating 5 C 35 C Non operating 20 60 C Storage package Humidity Operating 15 to 80 RH Non operating 10 to 90 RH Vibration Operating unpacked 5 500 Hz 2 20g RMS random 10 minutes per axis in all 3 axes 5 500 Hz 1 09g RMS random 1 hour per axis in all ...

Page 17: ... external switch Button modem ring in keyboard an mouse for APM mode Resume recovery time 7 10sec Suspend Mode Independent power management timer 2 120minutes time step 10minute or pushing extern switch button CPU goes into SMM CPU asserts STPCLK and goes into the Stop Grant State LED on panel turns amber colour Hard disk drive goes into SLEEP mode for ATA standard interface Disable H sync and V s...

Page 18: ...rompted Run Setup message to make changes to the CMOS setup NOTE If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance CMOS setup loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows c...

Page 19: ...page of a multiple page menu Home Move the cursor to the first page of a multiple page menu End Move the cursor to the last page of a multiple page menu and keys Select a value for the currently selected field only if it is user configurable Press these keys repeatedly to display each possible entry or the Enter key to choose from a pop up menu NOTE Grayed out fields are not user configurable Ente...

Page 20: ...tup page includes all advanced chipset features Integrated Peripherals This setup page includes all onboard peripherals Power Management Setup This setup page includes all the items of Green function features PC Health Status This setup page is the System auto detect Temperature voltage and fan speed Frequency Voltage Control This setup page is the System Frequency setup BIOS Security Features Cha...

Page 21: ...tem Processor Speed Speed of the CPU installed on the system System Memory Total size of system memory installed on the system System Manufacturer Name of the manufacturer of this system Product Name Product name of the system System Serial Number Serial number of the system System BIOS Version Version number of the BIOS setup utility BIOS Release Date Date when the BIOS setup utility was released...

Page 22: ...eekday month day year format System Time Set the system time following the hour minute second format AHCI Port Press Enter to view detailed device information connected to the SATA connectors Halt On Determines whether the system will stop for an error during the POST All But Keyboard No Errors All Errors ...

Page 23: ...rity submenu and specify the boot device priority sequence from available hard drives Optical Disk Drive Priority Press Enter to access the Optical Disk Drive Priority submenu and specify the boot device priority sequence from available optical drives Removable Drive Priority Press Enter to access the Removable Drive Priority submenu and specify the boot device priority sequence from available rem...

Page 24: ...a code in the buffer preventing damage and worm propagation When disabled the processor forces the Execute Disable XD Bit feature flag to always return to 0 Enabled Disabled Hyper Threading Technology Enabled for Windows XP and Linux4 OS optimized for Hyper Threading Technology Disabled for other OS OS not optimized for Hyper Threading Technology Enabled Disabled ...

Page 25: ...ler Enables or disables the onboard USB controller Enabled Disabled Legacy USB Support Enables or disables support for legacy USB devices Enabled Disabled Onboard Audio Controller Enables or disables the onboard audio controller Enabled Disabled Onboard LAN Controller Enables or disables the onboard LAN controller Enabled Disabled Onboard LAN Option ROM Enables or disables the load of embedded opt...

Page 26: ...e system by RTC Alarm Function Enabled Disabled Power On by PCIE Devices Enables or disables to wake up the system from a power saving mode through an event on PCI Express device Enabled Disabled Wake Up by USB KB Mouse If enabled press any key or click the mouse will wake system from S1 S3 state Enabled Disabled Restore On AC Power Loss Enables or disables the system to reboot after a power failu...

Page 27: ...21 Chapter 2 PC Health Status Parameter Description Option Smart FAN Enables or disables the smart system fan control function Enabled Disabled ...

Page 28: ...read Spectrum Enables or disables the reduction of the mainboard s EMI Note Remember to disable the Spread Spectrum feature if you are overclocking A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up Enabled Disabled ...

Page 29: ... This item indicates whether a user password has been set If the password has been installed Installed displays If not Not Installed displays HDD Password This item indicates whether a HDD password has been set If the password has been installed Installed displays If not Not Installed displays Change Supervisor Password You can select this option and press Enter to access the sub menu You can use ...

Page 30: ...ad the default settings for all BIOS setup parameters Setup defaults are quite demanding in terms of resources consumption If you are using low speed memory chips or other kinds of low performance components and you choose to load these settings the system might not function properly ...

Page 31: ...25 Chapter 2 Save and Exit Setup The Save Setting and Exit menu allows you to save changes made and close the Setup Utility ...

Page 32: ...Chapter 2 26 Exit Without Saving The Discard Changes and Exit Setup menu allows you to discard changes made and close the Setup Utility ...

Page 33: ...g tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat blade screwdriver Philips screwdriver Hex screwdriver Plastic flat blade screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Chapter 3 Syst...

Page 34: ...cedure perform the steps listed below 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface ...

Page 35: ...ide Panel 1 Put the Computer on the worktable lightly 2 Release the base bracket 3 Remove 1pc screws 4 Remove side cover away from the server WARNING Please be careful when open the cover in order not to damage the EMI shielding ...

Page 36: ...heat sink becomes very hot when the system is on NEVER touch the heat sink with any metal or with your hands 1 Disconnect fan cable from the motherboard 2 Use screwdriver to loosen the three screws from the CPU cooler 3 Lift CPU fan from CPU cooler ...

Page 37: ... the CPU Cooler WARNING The heat sink becomes very hot when the system is on NEVER touch the heat sink with any metal or with your hands 1 Use screwdriver to loosen the four screws 2 Lift the CPU cooler from the motherboard ...

Page 38: ...32 Chapter 3 Removing the Memory Modules 1 Release the hook as show below 2 Remove the Memory from SO DIMM socket ...

Page 39: ...Chapter 3 33 Removing the Front D B 1 Use hand to loosen both sides the clasp 2 Lift the D B away from the main board ...

Page 40: ...34 Chapter 3 Removing the Wireless LAN Card 1 Remove wireless LAN antenna cable from connector of wireless LAN 2 Use screwdriver to loosen the screw 3 Remove the wireless Lan card ...

Page 41: ...Chapter 3 35 Removing the S PDIF Cover 1 Pull the S PDIF cover away from the motherboard ...

Page 42: ...emoving the Main Board WARNING Please be careful when lift the motherboard in order not to damage the EMI shielding 1 Remove the four screws that secure the main board to the chassis 2 Lift the board from the chassis ...

Page 43: ...Chapter 3 37 Removing the Hard Disk Drive 1 Use screwdriver to loosen the four screws 2 Remove HDD from Main board ...

Page 44: ...ith the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal 2 Disconnector the cable from the motherboard 3 Remove the battery Note RTC battery has been highlighted with the yellow circle as above image shows Please detach the RTC battery and follow local regulations for disposal ...

Page 45: ...ducts Non Acer products prototype cards or modified options can give false errors and invalid system responses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating thesame operation 3 Refer to Power System check and Beep Codes to determine which corrective action to perform System Troubl...

Page 46: ...stem Internal Inspection System Internal Inspection 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface 6 Remove the system covers For instructions on removing system covers refer to System Disassembly on pa...

Page 47: ...rd has been activated Not all computers using AMIBIOS enable this feature In most cases a checkpoint card is the best tool for viewing AMIBIOS checkpoints Beep Symptom Cause and Description One short beep System is ready System is OK Continuous one long beep Memory not installed or memory error One long beep and two short beeps then repeat VGA not installed or VGA error Graphics card error not ins...

Page 48: ...ncludingRTC and keyboard controller NMI is disabled D0 Go to flat mode with 4GB limit and GA20 enabled Verify the bootblock checksum D1 Perform keyboard controller BAT test Check if waking up from power managementsuspend state Save power onCPUID value in scratch CMOS D2 Disable CACHE before memory detection Execute full memory sizing module Verify that flat mode is enabled D3 If memory sizing modu...

Page 49: ...floppy EA Enable ATAPI hardware Attempt to read from ARMD and ATAPI CDROM EB Disable ATAPI hardware Jump back to checkpoint E9 EF Read error occurred on media Jump back to checkpoint EB F0 Search for pre defined recovery file name in root directory F1 Recovery file not found F2 Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file F3 Start reading the recovery ...

Page 50: ... 2 Power on the system BIOS recovery will be done Wait for about 3 minutes the system will reboot automatically after flash update completed successfully 3 Press Del Key to enter BIOS Setup 4 Choose Load Default Settings and press Enter key 4 1 Choose OK and press Enter key 5 Choose Save Exit Setup and press Enter key 5 1 Choose OK and press Enter key 6 AMIBIOS Recovery is finished ...

Page 51: ...ion No Label Description 1 SODIMM1 2 DIMM socket 2 FP1 Front panel header 3 CLR_CMOS 1 Clear CMOS jumpers 4 SATA_HDD_ CONN1 SATA data transfe connectors 5 MINIPCIE1 PCIE socket 6 SYS_FAN1 SYS fan header Jumper and Connector Information Chapter 5 ...

Page 52: ...cap is placed on bothpins the jumper is SHORT If you re move the jumper cap or place the jumpercap on just one pin the jumper is OPEN This illustration shows a 3 pin jumper Pins 1 and 2 are SHORT Setting Jumper Use the motherboard jumpers to set system configuration options Jumpers with more Than one pin are numbered When setting the jumpers ensure that the jumper caps are Placed on the correct pi...

Page 53: ...R 1 GND 2 5V_S0 3 FANTAC 4 PWM CONTROL CLR_CMOS1 CLEAR CMOS HEADER 1 2 CLEAR CMOS 2 3 NORMAL Default BAT1 3 PIN BATTERY HEADER 3 Battery power output 2 NC 1 4 5 GND FP1 Front panel header 1 GND 2 F_USBPWR2 3 USB_P5 4 USB_P5 5 GND 6 F_USBPWR2 7 USB_P4 8 USB_P4 9 OBR_GPIO 10 KEY 11 PANSWHJ 12 LEDP 13 GND 14 PMSLED ...

Page 54: ...DIO1 MIC IN Pink in Color 1 GND 2 MIC1_L2 3 MIC1_R5 4 MIC1 JD 5 FRONT IO SENSE1 6 NC AUDIO2 LINE OUT Lime in Color 1 GND 2 LINE_OUT_L2 3 LINE_OUT_R5 4 FRONT JD 5 FRONT IO SENSE2 6 NC DCIN1 1 DCIN 2 GND 3 GND 4 GND 5 GND 6 GND VGA1 D SUB 1 RED_CONN 2 GREEN_CONN 3 BLUE_CONN 4 NC 5 GND Jumper Header Name Function Definition ...

Page 55: ...CLK 16 GND 17 GND HDMI1 1 HDMIC_D2 2 GND 3 HDMIC_D2J 4 HDMIC_D1 5 GND 6 HDMIC_D1J 7 HDMIC_D0 8 GND 9 HDMIC_D0J 10 HDMIC_TXC 11 GND 12 HDMIC_TXCJ 13 HDMI_CEC_C 14 NC 15 I2C_CLK_HDMI_ CONN 16 I2C_SDA_HDMI_ CONN 17 GND 18 5V_CONN 19 HDMIC_HPD_C GROUND1 GND GROUND1 GND Jumper Header Name Function Definition ...

Page 56: ...S7 GND P1 3D3V_S0 P2 3D3V_S0 P3 3D3V_S0 P4 GND P5 GND P6 GND P7 VCC5_SATA_HD D P8 VCC5_SATA_HD D P9 VCC5_SATA_HD D P10 GND P11 NC P12 GND P13 NC P14 NC P15 NC Card reader SD 1 SD_DAT3 SD 2 SD_CMD SD 3 GND SD 4 CARD_3V3 SD 5 SD_CLK SD 6 GND SD 7 MS_SD_DAT0 SD 8 SD_DAT1 Jumper Header Name Function Definition ...

Page 57: ...S_SD_DAT0 MS 5 MS_D2 MS 6 MS_INS MS 7 MS_D3 MS 8 CR_CLK MS 9 CARD_3V3 MS 10 GND G1 GND G2 GND XD 1 GND XD 2 XD_CD XD 3 XD_RDY XD 4 XD_RE XD 5 XD_CE XD 6 XD_CLE XD 7 XD_ALE XD 8 XD_WE XD 9 XD_WP XD 10 GND XD 11 XD_D0 XD 12 XD_D1 XD 13 XD_D2 XD 14 XD_D3 XD 15 XD_D4 XD 16 XD_D5 XD 17 XD_D6 Jumper Header Name Function Definition ...

Page 58: ...52 Chapter 5 XD 18 XD_D7 XD 19 CARD_3V3 COM1 PORT 1 JDCD1J 2 JSIN1 3 JSOUT1 4 JDTR1J 5 GND 6 JDSR1J 7 JRTS1J 8 JCTS1J 9 JRI1J 10 GND 11 GND Jumper Header Name Function Definition ...

Page 59: ...on the printed Service Guide For Acer authorized service providers your Acer office may have a different part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for service To scrap or to return the defective parts follow the local government ordinance or regulations on how to dispose i...

Page 60: ...ation becomes available ITEM NAME ITEM NAME 1 ACER LOGO 10 MOTHER BOARD 2 TOP COVER 11 SHEETMETAL TOP 3 LED LENS 12 COVER PANNEL 4 POWER BUTTON 13 BOT COVER 5 PLUG HDMI 14 USB RELEASE 6 MAIN BEZEL 15 ANTENNA 7 ANTENNA 16 FOOT STAND 8 SHEETMETAL BOT 17 FOOT STAND HEAD 9 DAUGHTER BOARD 18 BAFFLE ...

Page 61: ...w w GPU NBT PCPLUTO A1 Processor Intel Pineview D410 D510 VGA Nv HI 10800 084 N A CPU Atom D525 1 8G 1024K Pineview D KC ADB01 52 5 N A Memory Memory SAMSUNG SO DIMM DDRIII 1333 1GB M471B2873FHS CH9 LF 128 8 46nm KN 1GB0B 03 5 N A Memory UNIFOSA SO DIMM DDRIII 1333 1GB GU672203EP0200 LF 128 8 0 065um KN 1GB0H 01 7 KINGSTON SO DIMM DDRIII 1333 1GB ACR128X64D3S1333C9 LF 128 8 0 065um KN 1GB07 00 4 M...

Page 62: ...5400rpm 320GB WD3200BEVT 22A23T0 ML320S WD SATA 8MB LF F W 01 01A01 KH 32008 019 HDD HGST 2 5 5400rpm 500GB HTS545050B9A300 Panther B SATA LF F W C60F Disk imbalance criteria 0 0 KH 50007 010 Wireless LAN mini card Lite On WN6602R Ralink RT3090 WLAN Lite On WN6602R Ralink RT3090 802 11b g n 1x1 WLAN mini card Full Size NI 10200 035 N A Adapter ADP 65JH DBA LV5 AP 06501 026 N A Adapter HIPRO 65W 19...

Page 63: ...06 USB 85KS Black Arabic English KB USB03 27 6 Keyboard CHICONY KU 0906 USB 85KS Black Thailand KB USB03 27 7 Keyboard CHICONY KU 0906 USB 86KS Black Spanish KB USB03 27 8 Keyboard CHICONY KU 0906 USB 86KS Black Portuguese KB USB03 27 9 Keyboard CHICONY KU 0906 USB 86KS Black German KB USB03 28 0 Keyboard CHICONY KU 0906 USB 86KS Black Italian KB USB03 28 1 Keyboard CHICONY KU 0906 USB 86KS Black ...

Page 64: ...Keyboard CHICONY KU 0906 USB 86KS Black Turkish Q KB USB03 29 9 Keyboard CHICONY KU 0906 USB 86KS Black Arabic French KB USB03 30 0 Keyboard CHICONY KU 0906 USB 85KS Black Kazakh KB USB03 30 1 Keyboard CHICONY KU 0906 USB 85KS Black Turkmen KB USB03 30 2 Keyboard CHICONY KU 0906 USB 86KS Black Nordic KB USB03 30 3 Keyboard CHICONY KU 0906 USB 85KS Black Simplified Chinese KB USB03 30 4 Keyboard CH...

Page 65: ...KS Black Brazilian Portuguese KB RF403 218 Keyboard CHICONY KG 0917 RF2 4 86KS Black German KB RF403 219 Keyboard CHICONY KG 0917 RF2 4 86KS Black Italian KB RF403 220 Keyboard CHICONY KG 0917 RF2 4 86KS Black French KB RF403 221 Keyboard CHICONY KG 0917 RF2 4 86KS Black Swedish KB RF403 222 Keyboard CHICONY KG 0917 RF2 4 86KS Black Dutch KB RF403 223 Keyboard CHICONY KG 0917 RF2 4 86KS Black Swis...

Page 66: ...d CHICONY KG 0917 RF2 4 85KS Black Kazakh KB RF403 240 Keyboard CHICONY KG 0917 RF2 4 85KS Black Turkmen KB RF403 241 Keyboard CHICONY KG 0917 RF2 4 86KS Black Nordic KB RF403 242 Keyboard CHICONY KG 0917 RF2 4 85KS Black Simplified Chinese KB RF403 243 Keyboard CHICONY KG 0917 RF2 4 86KS Black Czech Slovak KB RF403 286 Keyboard CHICONY KG 0917 RF2 4 86KS Black English Canadian French KB RF403 487...