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FAQ and troubleshooting
This section lists frequently asked questions that may arise during the use of your
DA221HQL, and gives easy answers and solutions to these questions.
Aspect
Question
Answer
Audio
Why is there no
sound coming from
the device?
If a headset is plugged into the device, the
speaker is automatically shut off. Disconnect
the headset.
Check that the device volume setting is not
muted. Check that the volume control is not
at its lowest setting.
Multimedia files
Why can’t I view my
picture files?
You may be trying to view an image that is
not supported. Refer to
"Supported
formats" on page 26
for more
information.
Why can’t I view my
video files?
You may be trying to view a video that is not
supported.
Why can’t I play my
music files?
You may be trying to play a file that is not
supported.
System
information and
performance
How do I check the
OS version of my
device?
Tap
APPS > Settings
>
About
to check
the OS version (Kernel/build number)
and other hardware and software
information.
Storage
How do I check
memory status?
To check storage status, go to
Settings
>
Storage.
Unlock pattern
I forgot my unlock
pattern.
After five wrong entries, you can reset
your unlock pattern. Tap
Forgotten
pattern?
and enter your Google
account username and password.
Note:
You must have an active Google
account on the DA221HQL and an
Internet
connection.
If this option is not available please
contact you local service center.
