Acer TravelMate 350, Service Manual

Page 1: ...ravelMate 350 Service Guide PART NO 49 45H02 001 DOC NO SG348 PRINTED IN TAIWAN Service guide files and updates are available on the AIPG CSD web for more information please refer to http csd acer com tw ...

Page 2: ...ect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any...

Page 3: ...s bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 4: ...l NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the print...

Page 5: ...drive Module 49 Removing the Video Capture Kit 50 Removing the Extended Memory 51 Disassembling the LCD 52 Removing the LAN Board 57 Removing the Upper Case 58 Removing the Lower Case 61 System Upgrade Procedure 64 Chapter 4 Troubleshooting 69 System Check Procedures 70 Power On Self Test POST Error Message 73 Chapter 5 Jumper and Connector Information 83 Top View 83 Bottom View 85 Chapter 6 FRU F...

Page 6: ...VI Table of Contents ...

Page 7: ...ideo DRAM configurable through BIOS 3D capabilities Simultaneous LCD and CRT display support Supports other output display devices such as LCD projection panels for large audience presentations Automatic LCD dim feature that automatically decides the best settings for your display and conserves power Dual display capability Multimedia 16 bit high fidelity AC 97 PCI stereo audio with wavetable synt...

Page 8: ...k smooth and stylish design Full sized keyboard Ergonomically centered touchpad pointing device Internet scroll key Expansion One type II I CardBus PC card formerly PCMCIA slot with ZV zoomed video port support Upgradeable memory EasyPort port replicator ...

Page 9: ...ZAN LCD CRT TV KBC M38867 BIOS ROM DEBUG PORT RTC BQ3285LF ZV PORT SMART CARD SLOT 1 CARDBUS SLOT 2 XD BUS HDD COMBO CD ROM FDD IDEP IDES IDE BUS Ultra 66 FDD AC LINK MODEM Daughter Card AC 97 Codec USB PORT BLUE TOOTH FIR CONNECTOR PORT REPLICATOR COM Port PS2 Serial Port EXT KB Audio Jack CRT USB 0 1 TV MODEM LAN TouchPad PS 2 PORT INT KB BAT CPU CORE Regulator CLOCK Generator Power DC DC Regula...

Page 10: ... 12 Line in external MIC jack 4 External monitor port 13 Infrared port 5 DC in port 1 14 Keyboard controller M38867 6 Pentium III processor 15 BIOS Flash ROM 7 EasyLink Combo Drive port 16 ALI M1535 South Bridge 8 IEEE 1394 port 17 Mini PCI socket 9 ALI M1632 North Bridge 18 RTC battery 8 2 7 6 1 4 5 3 17 18 16 10 11 12 14 15 9 13 ...

Page 11: ...om View 1 DIMM 1 socket 6 Clock generator 2 DIMM 2 socket reverse 7 TV controller 3 CardBus controller 8 COM port controller 4 IEEE 1394 controller TI TSB43LV22 9 Geyserville controller 5 Clock buffer 1 2 3 4 5 6 7 8 9 ...

Page 12: ... more details 4 Touchpad Touch sensitive pointing device which functions like a computer mouse 5 Click buttons left center and right The left and right buttons function like the left and right mouse buttons the center button serves as a scroll up down button 6 Speaker Headphone out jack Connects to audio line out devices e g speakers headphones 7 Line in jack Accepts audio line in devices e g audi...

Page 13: ...ects to one Type II 16 bit PC Card or 32 bit CardBus PC Card 6 SmartCard eject button Ejects SmartCard from the card slot 7 Smart card slot Slot for Smart Card interface with pre boot authentication systems 8 Video capture kit slot Accepts the video capture kit option on the left side of the computer Item Description 1 Video capture kit slot Accepts the video capture kit option on the right side o...

Page 14: ... devices e g USB mouse USB camera 3 Expansion port I O replicator or EasyPort expansion devices 4 Modem jack Connects to a phone line 5 Network jack Connects to an Ethernet 10 100 based network 6 External display port Connects to a display device e g external monitor LCD projector and displays up to 64K colors at 1280x1024 resolution 7 Power jack Connects to an AC adapter ...

Page 15: ...secured by a screw 3 Hard disk anti shock protection Protects your hard disk against shocks 4 Battery release latch Unlatches the battery to remove the battery pack 5 Personal identification slot Insert a business card or similar sized identification card to personalize your computer 6 Memory compartment Houses the computer s main memory ...

Page 16: ...is closed Icon Function Description Wireless Communication Lights when the Blue Tooth Wireless LAN capabilities are enabled Power Lights when the computer is on Sleep Lights when the computer enters Sleep mode Media Activity Lights when the floppy drive hard disk or EasyLink Combo drive is active Battery Charge Lights when the battery is being charged Caps Lock Lights when Caps Lock is activated N...

Page 17: ... Lock key Description Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock Fn F12 When Scr...

Page 18: ... perform Windows specific functions Desired access Num lock on Num lock off Number keys on embedded keypad Type numbers in a normal manner Cursor control keys on embedded keypad Hold Shift while using cursor control keys Hold Fn while using cursor control keys Main keyboard keys Hold Fn while typing letters on embedded keypad Type the letters in a normal manner Key Description Windows logo key Sta...

Page 19: ...er function available if supported by operating system Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display Toggle Switches display output between the display screen external monitor if connected and both the display screen and external monitor Fn F6 Screen Blank Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad Toggle Turns the internal touchpad on a...

Page 20: ...tates International and click on OK 6 Click on OK To type the Euro symbol 1 Locate the Euro symbol on your keyboard 2 Open a text editor or word processor 3 Hold Alt Gr and press the Euro symbol NOTE Some fonts and software do not support the Euro symbol Please refer to http www microsoft com typography faq faq12 htm for more information Launch Keys Located at the top of the keyboard are five butt...

Page 21: ...e left 1 and right 3 buttons located on the edge of the touchpad to do selection and execution functions These two buttons are similar to the left and right buttons on a mouse Tapping on the touchpad produces similar results Use the center 2 button top and bottom to scroll up or down a page This button mimics your cursor pressing on the right scroll bar of Windows applications Function Left button...

Page 22: ...p the touchpad dry and clean The touchpad is sensitive to finger movements Hence the lighter the touch the better the response Tapping harder will not increase the touchpad s responsiveness Scroll Click and hold the up down button Function Left button Right button Center buttons Tap ...

Page 23: ...B L2 on die cache memory CPU package BGA package CPU core voltage 1 6V 1 35V CPU I O voltage 1 5V BIOS Item Specification BIOS vendor Acer BIOS version V3 3 BIOS ROM type Flash ROM BIOS ROM size 512KB BIOS package 32 pin TSOP Supported protocols ACPI 1 0b HDD Password Int 13h Extensions S4BIOS for Win98 PnP BIOS 1 0a SMBIOS 2 3 Simple Boot Flag 1 0 PCI 2 1 USB specification 1 0 PCI Bus Power Manag...

Page 24: ...ge 144 pin SO DIMM Memory module combinations You can install memory modules in any combinations as long as they match the above specifications Memory Combinations Slot 1 Slot 2 Total Memory 0 MB 64 MB 64 MB 64 MB 64 MB 128 MB 0 MB 128 MB 128 MB 64 MB 128 MB 192 MB 128 MB 128 MB 256 MB LAN Interface Item Specification LAN Interface Chipset Mini PCI interface LAN card Intel 82559 chipset Supports L...

Page 25: ...3424 16383 16383 Physical read write heads 1 2 4 Disks 1 1 2 Spindle speed RPM 4200 4200 4200 Performance Specifications Buffer size KB 418 418 418 Interface IDE ATA 4 IDE ATA 4 IDE ATA 4 Data transfer rate disk buffer MB s 85 5 161 6 85 5 161 6 85 5 161 6 Data transfer rate host buffer MB s 16 6 PIO Mode 4 66 6 Ultra DMA Mode 4 16 6 PIO Mode 4 66 6 Ultra DMA Mode 4 DC Power Requirements Voltage t...

Page 26: ...KB sec 3 600KB sec FULL CAV 4 58MB sec 11 08MB sec FULL CAV Access time typ 110 ms 150 ms Rotation speed 4800 rpm typ 3700 rpm typ Buffer memory 512 KB 512 KB Interface ATAPI Applicable disc format DVD ROM DVD Video CD DA CD ROM Mode 1 Mode 2 CD ROM XA MODE 2 FORM 1 FORM 2 Multi Session Photo CD CD I Video CD Enhanced CD CD PLUS Compatible CD R W Loading mechanism Drawer with soft eject and emerge...

Page 27: ...PnP DMA channel DMA channel 0 DMA channel 1 Supports PnP IRQ IRQ3 IRQ5 IRQ7 IRQ9 IRQ10 IRQ11 Video Interface Item Specification Vendor model name Built in M1632 Trident CyberBlade AGP 2X Chip voltage Core 2 5V Memory 3 3V Supports ZV Zoomed Video port Yes Graph interface 2X AGP Accelerated Graphics Port bus Maximum resolution LCD 1024x768 24 bit colors Maximum resolution CRT 1024x768 24 bit colors...

Page 28: ... IRQ10 IRQ11 Optional IrDA FIR port DRQ in BIOS Setup DRQ3 DRQ1 DRQ0 PCMCIA Port Item Specification PCMCIA controller O2 Micro OZ711 CardBus controller Tarzan Supports card type Type II I Number of slots One for smart card upper One type II I lower Access location Left side Supports ZV Zoomed Video port Yes Supports 32 bit CardBus Yes Keyboard Item Specification Keyboard controller Mitsubishi M388...

Page 29: ...Ambit T62I174 00 Sumida IV003 IV15090 T Input voltage V 5V Input current mA 200mA max Output voltage Vrms no load 1300Vrms Output voltage frequency kHz 60K 65K Hz Output Current Lamp 6 0 mA max LCD Item Specification Vendor model name LG LP133X8 Mechanical Specifications LCD display area diagonal inch 13 3 Display technology TFT Resolution XGA 1024x768 Supports colors 262K Optical Specification Br...

Page 30: ... 2 75 0 2 A Dynamic Output Characteristics Turn on delay time 2 sec 115Vac 2 sec 115Vac Hold up time 4 ms min 115 Vac input full load 4 ms min 115 Vac input full load Over Voltage Protection OVP 24 V 24 V Short circuit protection Output can be shorted without damage Output can be shorted without damage Electrostatic discharge ESD 15kV at air discharge 8kV at contact discharge 15kV at air discharge...

Page 31: ...tion is taken Invoked by the operating system power saving modes All power shuts off Display Standby Mode Keyboard built in touchpad and an external PS 2 pointing device are idle for a specified period The display shuts off Hard Disk Standby Mode Hard disk is idle within a specified period of time Hard disk drive is in standby mode spindle turned off Environmental Requirements Item Specification T...

Page 32: ...n 00000000 0009FFFF 640 KB Base memory 000A0000 000BFFFF 128 KB Video memory 000C0000 000C9FFF 40 KB Video BIOS 000CA000 000CBFFF 8 KB I O ROM 000E0000 000FFFFF 128 KB System BIOS 00100000 top limited 04301000 04301FFF 04302000 04302FFF 0430000 04300FFFF 4 KB 4 KB 64 KB Extended DIMM memory PCMCIA controller slot 1 PCMCIA controller slot 2 USB controller I O Address Map I O Address Function 000 00...

Page 33: ...02 key or Microsoft natural keyboard IRQ2 Programmable Interrupt Controller IRQ3 IrDA Fast Interrupt Port IRQ4 COM1 IRQ5 Reserve IRQ6 Floppy Disk Controller IRQ7 Printer Port LPT1 IRQ8 System CMOS real time clock IRQ9 SCI IRQ used by ACPI bus IRQ10 ALi audio accelerator WDM driver Lucent Technologies SoftModem AMR 1394 host controller IRQ11 PCMCIA CardBus Controller O2Micro Smart CardBus reader Tr...

Page 34: ...28 Chapter 1 DRQ3 IrDA Fast Infrared Port DRQ4 Direct memory access controller DRQ5 Not Used DRQ6 Not Used DRQ7 Not Used DMA Channel Assignment DMA Channel Function ...

Page 35: ...ter After you enter a sub menu you can Use the cursor up down keys to move between the parameters Use the cursor left right keys to change the value of a parameter You can change the value of a parameter if it is enclosed in square brackets Press Esc to exit the current sub menu At the main menu press Esc to exit the BIOS Utility If you make any changes the following dialog box displays If you wou...

Page 36: ...er Shows the serial number of the hard disk System with Shows the drive type installed in the AcerMedia Bay System BIOS Version Shows the version number of the BIOS VGA BIOS Version Shows the version number of the VGA display BIOS Serial Number Shows the serial number of the computer Asset Tag Number Shows the asset tag number of the computer Product Name Shows the product name of the computer Man...

Page 37: ...e DDD MMM DD YYYY day of the week month day year Time Sets the system time HH MM SS hour minute second Basic System Setting Date Mon Aug 28 2000 Time 12 00 00 Move highlight bar Change Setting F1 Help Startup Configuration Boot Display Both Auto Screen Expansion Enabled Disabled Resume on LAN Modem Access Enabled Disabled Hotkey Beep Enabled Disabled Fast Boot Enabled Disabled Boot on LAN Disabled...

Page 38: ... if one is connected Both or Auto Screen Expansion Enables or disables the screen expansion feature When enabled DOS screens expand to fill the LCD Enabled or Disabled Resume on LAN Modem Access When enabled allows your computer to resume when LAN Modem access is active Enabled or Disabled Hotkey Beep Enables or disables a system beep when a hotkey or key combination is pressed Enabled or Disabled...

Page 39: ...2F8h or 2E8h 4 or 11 IrDA FIR Allow you to set the base I O address Interrupt request IRQ and Direct Memory Access DMA of IrDA FIR port 2F8h 3F8h 3E8h 2E8h 3 or 4 3 1 or 0 Parallel Port Enables or disables the parallel port When enabled you can set the base I O address interrupt request IRQ and operation mode of the parallel port If operation mode is set to ECP the direct memory access DMA channel...

Page 40: ...ord parameter to Present Parameter Description Options Setup Password When set this password protects the computer and this BIOS Utility from unauthorized entry See the following section for instructions on how to set a password None or Present Power on Password When set this password protects the computer from unauthorized entry See the following section for instructions on how to set a password ...

Page 41: ...tup Password and press Enter to access the BIOS Utility 2 When the Power on Password is set the following prompt appears at boot up Type the Power on Password a symbol appears for each character you type and press Enter to use the computer If you enter the password incorrectly an x symbol appears Try again and press Enter 3 When the Hard Disk Password is set the following prompt appears at boot up...

Page 42: ...word See Setting a Password on page 34 Loading Default Settings If you want to restore all parameter settings to their default values select this menu item and press Enter The following dialog box displays If you would like to load default settings for all parameters use the cursor left right keys to select Yes then press Enter Choose No if otherwise ...

Page 43: ...uce how to use AFlash utility Executing Flash Program IMPORTANT If this diskette is not bootable do the following actions before you use it 1 Create a bootable disk 2 Copy all AFlash files into this bootable diskette 3 Put the bootable disk into TravelMate 350 series mobile then re boot IMPORTANT Never turn off the system power while Flash BIOS is programming This will damage your system 4 After F...

Page 44: ...to set new LCD Panel ID code NOTE When you set a new LCD Panel ID and the new LCD is not yet enabled to function so connect an external CRT to see the program execution process NOTE Make sure the new ID code you choose corresponds with the LCD brand and type If you write a wrong ID into inverter just reboot and re execute the program and input the correct ID code 2 Restart computer the new LCD sho...

Page 45: ...des the following functions Disk 1 1 PQA System Diagnostics 2 Audio Resource and Speaker Out Test 3 USB Register and Connect Disconnect Test 4 IR Test NOTE The Infrared Ray setting in BIOS Setup must be set to enable when executing the Infrared Ray Test 5 Exit To use this diskette first boot from this diskette then a Microsoft Windows ME Startup Menu prompts you to choose the testing item Follow t...

Page 46: ...you select Diag from the main menu One Test performs a single test and Manual checks the selected test items in sequence Multi Test performs multiple tests of the selected items and check the selected test items in sequence Full Test performs all test items in detail for your system Quick Test performs all test items quickly for your system PQA Vx_x xx xx xx Diag Result SysInfo Option Exit Diag ON...

Page 47: ...le options Test Times Indicates the number of tests to perform NOTE The F1 and F2 keys function only after you finish configuring the Test option NOTE When any errors are detected by diagnostic program refer to Index of PQA Diagnostic Error Code Message on page 81 for troubleshooting PQA Vx_x xx xx xx Diag Result SysInfo Option Exit Diag One TEST Multi TEST PQA Vx_x xx xx xx Diag Result SysInfo Op...

Page 48: ...42 Chapter 2 ...

Page 49: ... Wrist grounding strap and conductive mat to prevent electrostatic discharge Flat bladed screwdriver Phillips screwdriver Hexagonal screwdriver Plastic stick NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatches when putting back the components Machine Disassembly and Replacement Chapter 3 ...

Page 50: ...on Before You Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system ...

Page 51: ... that need to be removed during servicing For example if you want to remove the system board you must first remove the keyboard then disassemble the inside assembly frame in that order START HDD Module Extended DIMM Cover Middle Cover and Keyboard Battery LCD FPC Cable Main Unit see next page Inverter Cable LCD Module LCD Bezel LCD and Inverter Board LCD FPC Cable Inverter Cable LED Board ...

Page 52: ...46 Chapter 3 Main Unit Modem Board Main Board LAN Board RTC Battery USB and PS 2 Daughter Board FAN Sink Module PCMCIA Slot CPU EMI Plate Keyboard Bezel TouchPad Module Speaker I O Port Bracket ...

Page 53: ...Chapter 3 47 Removing the Battery Pack 1 To remove the battery pack push the battery release button inward 2 Slide the battery pack out of the machine ...

Page 54: ...remove the hard disk drive module from the machine Disassembling the Hard disk drive Module 1 Remove the two screws from either side of the hard disk drive module 2 Remove the hard disk drive bezel from the hard disk drive module 3 Slide the hard disk drive out from the hard disk drive bracket 4 Then disconnect the drive connector from the drive module ...

Page 55: ...DVD ROM and Floppy disk drive Module 1 To remove the DVD ROM and floppy disk drive module first disconnect the DVD ROM and floppy disk drive cable from the easylink combo drive bay 2 Then close the easylink combo drive bay cover ...

Page 56: ...apture Kit 1 To remove the video capture kit disconnect the video capture kit cable from the USB port on the rear of the unit 2 Remove the video capture kit from the side of the LCD 3 Then insert the rubber cover back into its position ...

Page 57: ...To remove the extended memory from the machine first loosen two screws from the memory cover 2 Then lift the cover off and remove it from the main unit 3 Push out the latches on both sides of the socket and pull the memory module from the socket ...

Page 58: ... film on the LCD surface before disassembly 2 Push the hinge cap outward then slide the cap out from the main unit Removing the Middle Cover 1 Push the middle cover backward and lift the middle cover away from the system 2 Disconnect the LED cable from the main board and remove the middle cover from the main unit ...

Page 59: ...oard from the middle cover Removing the Keyboard 1 To remove the keyboard first remove the screw from the main unit 2 Pull the two latches downward to lift the keyboard upward and expose the keyboard 3 Disconnect the keyboard cable from the main board at CN20 then carefully remove the keyboard from the unit ...

Page 60: ... from the LCD coaxial cable 2 Disconnect the coaxial cable from the main board at CN7 3 Disconnect the inverter cable from the main board at CN10 4 Remove the four screws from the hinges and bottom of the unit as shown 5 Then remove the LCD module from the main unit ...

Page 61: ...ove five LCD cushions and then five screws from the LCD bezel 3 Snap off the LCD bezel carefully then remove the LCD bezel from the module 4 Remove the screw from the inverter 5 Disconnect the LCD power cable from the inverter and then remove the inverter from the LCD module 6 Disconnect the inverter cable from the inverter ...

Page 62: ... Remove four screws from both sides of the LCD 8 Then remove the LCD from the LCD panel 9 Remove the ESD tape and disconnect the LCD coaxial cable from the LCD gently 10 Then remove the two LCD hinges from the panel ...

Page 63: ...e the EMI mylar 2 Loosen two screws from the CPU EMI plate 3 Remove the CPU EMI plate from the main unit 4 Use a flat screw driver to remove the RTC battery 5 Push the latches on both sides of the socket and pull the LAN board out of the socket ...

Page 64: ...nd four screws from the upper case as shown 2 Disconnect the speaker cable from the main board at CN 8 3 Disconnect the touchpad cable from the main board at CN18 4 Then detach the upper case of the main unit carefully 5 Disconnect the microphone cable from the main board at CN24 6 Then remove the upper case from the main unit ...

Page 65: ...om the upper case Removing the Touchpad 1 Remove the three screws from the touchpad support bracket then slide the bracket leftwards to detach it from the upper case 2 Disconnect the touchpad cable from the touchpad then remove the touchpad board from the bracket 3 Remove the microphone from the upper case ...

Page 66: ...ng the Modem Board 1 Disconnect the modem cable from the main board at CN5 2 Remove the screw from the modem board and then remove the modem board from the main board at CN17 3 Remove the modem cable from the modem board ...

Page 67: ...n board 1 Remove the three screws from the bottom of the unit and one screw from the main board 2 Remove the main board from the lower case Removing the EMI Plate 1 Remove the four screws from the EMI plate 2 Then remove the EMI plate from the main board ...

Page 68: ...ain board 2 Lift up the heatsink and disconnect the fan cable from the main board at CN15 3 Then remove the heatsink Removing the Daughter and I O board 1 Remove the two screws from the USB daughter board 2 Then remove the USB daughter board from the main board at CN9 ...

Page 69: ...main board 4 Detach the audio cover from the main board Removing the PCMCIA Slot 1 Disconnect the PCMCIA slot cable from the main board at CN23 2 Loosen the three screws from the main board 3 Detach the PCMCIA slot with a flat screw driver to loosen the latch 4 Then remove the PCMCIA slot from the main board ...

Page 70: ... Bluetooth Unit first install the bluetooth module to the upper case 2 Then secure it with two screws and arrange the cable well 3 Re attach the upper case back into the main unit and secure with one screw 4 Re connect the bluetooth and speaker cables back into the main board at CN12 and CN5 respectively ...

Page 71: ...se from the main unit carefully 2 Note that the one marked with BT is for the right antenna and the one marked with 802 11b is for the left antenna 3 Attach the right antenna to the upper case and secure it with a screw 4 Ensure that the RF cable is arrange well 5 Attach the left antenna to the upper case and secure it with a screw ...

Page 72: ...e the right and left RF cables well 9 Re attach the upper case back into the main unit and connect the RF cables into the Wireless LAN board Wireless LAN to Wireless LAN and Bluetooth Combo Unit 1 Remove the right antenna from the upper case 2 Attach the bluetooth module into the upper case 3 Secure it with two screws 4 Arrange the bluetooth and the RF cables well ...

Page 73: ... the upper case back into the main unit and secure with one screw 6 Re connect the bluetooth and speaker cables back into the main board at CN12 and CN5 respectively 7 Re connect the RF cables back into the Wireless LAN board ...

Page 74: ...68 Chapter 3 ...

Page 75: ...ilure The power indicator does not go on or stay on Power System Check on page 71 POST does not complete No beep or error codes are indicated Power On Self Test POST Error Message on page 73 Undetermined Problems on page 80 POST detects an error and displayed messages on screen Error Message List on page 74 The diagnostic test detected an error and displayed a FRU code Running PQA Diagnostics Prog...

Page 76: ... the CD DVD ROM does not have any label attached to it The label can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the PQA program refer to Running PQA Diagnostics Program on page 39 2 Go to the diagnostic CD DVD ROM in the test items 3 Press F2 in the test items 4 Follow the instructions in the me...

Page 77: ... power adapter and install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check in the following list Check the Power Adapter on page 71 Check the Battery Pack on page 71 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adap...

Page 78: ...ttery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad Check If the touchpad doesn t work do the following actions one at a time to correct the problem Do not replace a non defective FRU 1 Reconnect the touchpad cables 2 Replace the touchpad 3 Replace the main board After you use t...

Page 79: ...ext possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 80 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may i...

Page 80: ... system System CMOS checksum bad Default configuration used RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system System timer error RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system Main Board Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system Main Board Previous boot incomplete Default c...

Page 81: ...D is blank Power source battery pack and power adapter See Power System Check on page 71 Ensure every connector is connected tightly and correctly Reconnect the DIMM LED board Main Board No beep power on indicator turns on and LCD is blank Power source battery pack and power adapter See Power System Check on page 71 Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter...

Page 82: ...LCD cable LCD Main Board Indicator Related Symptoms Symptom Error Action in Sequence Indicator incorrectly remains off or on but system runs correctly Reconnect the inverter board Inverter board Main Board Power Related Symptoms Symptom Error Action in Sequence Power shuts down during operation Power source battery pack and power adapter See Power System Check on page 71 Battery pack Power adapter...

Page 83: ...lated Symptoms Symptom Error Action in Sequence The system will not enter hibernation Keyboard if control is from the keyboard Hard disk drive Main Board The system doesn t enter hibernation mode and four short beeps every minute See Hibernation Mode on page 25 Press Fn F4 and see if the computer enters hibernation mode Touchpad Keyboard Hard disk connection board Hard disk drive Main Board The sy...

Page 84: ...rrectly See Running PQA Diagnostics Program on page 39 Main Board Print problems Ensure the Parallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run printer self test Printer driver Printer cable Printer Main Board Serial or parallel port device problems Ensure the Serial Port in the Devices Configuration of BIOS Setup Utility is ...

Page 85: ...ror Action in Sequence Internal LAN does not work correctly LAN board Main Board Wireless LAN Related Symptoms Symptom Error Action in Sequence Internal wireless LAN does not work correctly right or left antenna kits wireless LAN board Main Board ...

Page 86: ... short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly See Power System Check on page 71 1 Power off the computer 2 Visually check them for dam...

Page 87: ...ry and reboot system Error Code Message Action in Sequence 16XXX Backup battery error Backup battery 01XXX CPU or main board error Reload BIOS default setting Main Board 02XXX Memory error DIMM Main Board 03XXX Keyboard error Reset Keyboard Keyboard Main Board 04XXX Video error Main Board 05XXX Parallel Port error Main Board 06XXX Serial port or main board error Main Board 07XXX Diskette drive err...

Page 88: ...82 Chapter 4 ...

Page 89: ...N 25 Speaker Headphone out jack CN 8 2NT speaker connector CN 23 Smart Card connector CN 9 USB daughter board connector CN 21 PCMCIA socket connector CN 10 Inverter connector CN 20 Keyboard connector CN 11 LED connector CN 19 IEEE 1394 port CN 12 BlueTooth connector CN 16 EasyLink Combo Drive port CN 13 Battery module connector SW2 Power switch CN 15 FAN connector CN8 SW2 CN19 CN5 CN4 CN16 CN15 CN...

Page 90: ...ings SW3 6 Check password SW3 6 ON Enable SW3 6 OFF Disable SW3 7 BIOS boot block erasable SW3 7 OFF Disable SW3 7 ON Enable SW3 4 SW3 5 SW3 8 Reserve SW3 1 SW3 2 SW3 3 English KBD ON ON ON Japan KBD OFF ON ON Europe KBD ON OFF ON ...

Page 91: ...Chapter 5 85 Bottom View CN29 DIMM 1 socket CN26 DIMM 2 socket CN29 CN26 ...

Page 92: ...86 Chapter 5 ...

Page 93: ... made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you shou...

Page 94: ...88 Chapter 6 ...

Page 95: ... 17128 00N Memory SDIMM 128M Mitsubishi SDIMM 128M MH16S64AVS 7TA 72 16S64 C0N Memory SODIMM 128M Winbond SODIMM 128M W9812CASA 75 WINBO 72 09812 B0E Memory SODIMM 128M Siemens SODIMM 128 HYS64V16220GDL 8 C2 72 64162 C0N LCD NS LCD Module 13 3 LG Assy LCD Module 13 3 LG TM350 6M 45H06 011 NS LCD 13 3 TFT LG PHIL LP133X8 A2AC LCD 13 3 LG PHIL LP133X8 A2AC 56 0740F 021 11 Inverter Cable C A Inverter...

Page 96: ...ia Inverter 13 IV5090 T REV 2A 19 21030 C21 NS LCD Module 13 3 TFT ADT Assy LCD Module 13 3 ADT TM350 6M 45H05 001 10 LCD 13 3 XGA TFT ADT L133X2 3 LCD 13 3 XGA ADT L133X2 3 56 0749C 061 11 Inverter Cable C A Inverter Wire 15P MAPI 50 45H01 001 12 LCD Cable C A ADT133 LCD Coax Cable MAPI 50 45H02 001 Picture No Partname Description Part No ...

Page 97: ...el Assy MAPI 60 45H05 001 9 Inverter Board Ambit T62I174 00 Inverter T62I174 00 MAGPIE 19 21030 B01 HDD Hard Disk Drive NS HDD Module 10G IBM Assy HDD Module 10G IBM TM350 6M 45H03 031 6 HDD Case Assy HDD PLT TM330 60 40C15 001 7 HDD Connector CONN CTR ML 22P HH98227 A2 HDD 20 80056 022 Picture No Partname Description Part No ...

Page 98: ...1 NS HDD Module 5G IBM Assy HDD Module 5G IBM TM350 6M 45H03 021 NS HDD 9 5MM 5G IBM DJSA 205 HDD 9 5MM 5G IBM DJSA 205 56 02017 021 6 HDD Case Assy HDD PLT TM330 60 40C15 001 7 HDD Connector CONN CTR ML 22P HH98227 A2 HDD 20 80056 022 5 HDD Bezel HDD Cover MAPI 42 45H04 001 Picture No Partname Description Part No ...

Page 99: ...6X MKE SR 8174 DVD 6X MKE SR 8174 ADDON TM340 56 22001 001 NS CDROM FDD Combo Module TEAC CD ROM FDD Combo TEAC CF2405 90 40C28 019 Microphone NS Microphone w Rubber Assy Microphone w rubber TM350 6M 45H01 001 Heatsink NS CPU Heatsink w Fan Heatpipe Module Assy MAPI 60 45H16 001 Speaker NS Speaker 35X16X4 3 Speaker 35X16X4 3 ZK 351601Q 23 40031 071 Picture No Partname Description Part No ...

Page 100: ...le MAPI 60 45H06 011 Cables NS Modem Cable C A MDC MAGPIE 50 45H04 001 NS Power Cord 125V 3PIN Cord 125V UL 3P K01081B1183WP 27 01618 051 NS I O Port Cable 100 25 9PIN C A 100 25 9P 217MM IO B NOTE 50 42F10 001 Main board NS Main board MAGPIE PIII 650MHZ MAGPIE TM350TE MNBOARD RPIII650 55 45H01 001 Main board MAGPIE PIII 700MHZ MAGPIE TM351TEV PIII700 M B 55 45H01 011 Picture No Partname Descripti...

Page 101: ... NS USB PS2 Board MAGPIE TM350 USB PS2 Board 55 45H02 011 NS LAN Board 10 100M Ambit 82559 LAN Card 10 100M Ambit 82559 54 03093 001 Adapter NS Adapter 60W 3PIN LITEON PA 1600 02AE ADT 3P PA 1600 02AE W ACER LOG 25 10068 091 Adapter 60W 3PIN DELTA ADP 60DB ADT 60W 90 264V ADP 60DB BB 3P 25 10064 111 Battery NS RTC Battery LI 3V BTY LI 3V CR1220 36MAH 23 20004 091 Picture No Partname Description Pa...

Page 102: ...racket ASSY 60 45H23 001 26 Audio Cover Audio Cover Assy MAPI 60 45H08 001 NS Hinge Cap Pack HING Pack Cap for TM350 6K 45H02 001 24 CPU EMI Plate CPU EMI Plate MAPI 34 35H01 001 27 Middle Cover Middle Cover Assy MAPI 60 45H10 001 NS LED Board w Cable LED Assy MAPI 60 45H07 001 Picture No Partname Description Part No ...

Page 103: ...19 Acer Logo LBL ABS TM600 Acer 40 42F09 001 25 PCMCIA Dummy Card Card Dummy PCMCIA PA ABS TM330 42 40C20 001 NS Power Button Power Knob Assy MAPI 60 45H09 001 NS Foot Rubber Rubber Foot 47 42F01 001 15 LCD Cushion LCD Cushion 47 40C01 001 16 LCD Screw Mylar LCD Screw Mylar MAPI 40 45H08 001 17 LCD Screw Rubber LCD Screw Rubber H 3 MAPI 47 45H01 001 Picture No Partname Description Part No ...

Page 104: ...ireless 802 11 Antenna Right Antenna Intel_802_Antenna_R 25 90013 021 NS Wireless 802 11 module Module 802 11 MAGPIE 25 H0002 001 Screws NS CPU EMI Plate LCD Inverter Lower Case Upper Case Screw M2X4 Screw Head High 0 3 MAPI 86 9A332 4R0 NS I O Port Bracket Screw SCRW HEX NUT W Washer 4 NI BT 34 00015 211 NS Modem Board USB Board Battery Connector PCMCIA Slot Mainboard Spk TouchPad Bracket Screw S...

Page 105: ...NI 86 5A524 4R0 NS LCD Hinge LCD Cable Screw SRW M2 5 8L B ZN NYLOK 700 86 9A353 8R0 NS LCD Bezel Screw Screw M2 5 4L NI 86 9A553 4R0 NS HDD Cover Screw HDD Screw M2X7 86 00A10 120 NS Heatsink Screw M2X4 Big Head MAPI 86 3A352 4R0 NS LED Board Screw Screw Tapping 2X2 5 86 45H01 001 Picture No Partname Description Part No ...

Page 106: ...100 Chapter 6 ...

Page 107: ...y Disk Drive Battery 350TE 13 3 TFT P III 650 64 MB 6 GB 24x ext External Li Ion 350TEV 13 3 TFT P III 650 64 MB 6 GB 6x DVD External Li Ion 352TE 13 3 TFT P III 700 128 MB 12 GB 24x ext External Li Ion 352TEV 13 3 TFT P III 700 128MB 12 GB 6x DVD External Li Ion Model Definition and Configuration Appendix A ...

Page 108: ...102 Appendix A ...

Page 109: ...Windows 2000 Windows NT and Windows ME environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the TravelMate 350 Compatibility Test Report released by the Acer Mobile System Testing Department Test Compatible Components Appendix B ...

Page 110: ...K2 3Com TokenLink III 16 4 IBM Turbo 16 4 TokenRing PC Card Multi Function Card 3Com Ethernet III LAN 33 6 Modem Global PC Card Combo 3Com 10 100 Fast EtherLink LAN 56K D Link Winconnect 33 6 LAN Fax modem combo Xircom CreditCard Ethernet 10 100 Modem 56 Xircom Credit Card Ethernet Modem 33 6 CardBus 3Com Fast EtherLink XL CardBus 3Com 10 100 LAN CardBus Intel EtherExpress PRO 100 Mobile Adapter T...

Page 111: ...D PS AT Style Microsoft Natural KBD USB IBM 104key Keyboard Black IBM 5576 B01 Windows Keyboard JP Acer 101 keyboard I O Mouse IBM PS Style Mouse Black Logitech USB Wheel Mouse Acer Aspire USB mouse USB Fu Hwa USB mouse IBM PS 2 Mini Mouse II Logitech PS Style Mouse Microsoft Inteli Mouse USB Microsoft Serial mouse I O Projector Mitsubishi LVP X100A I O Parallel Printer IBM Network Printer 17 CANO...

Page 112: ...M PS Camera I O Adapter PCMCIA SCSI Adaptec 1480A slim SCSI CB Adaptec SlimSCSI APA 1460AB NewMedia BUS Toaster PCMCIA to SCSI PCMCIA CDROM IBM Portable 20x Speed CD ROM Drive w SOUND JP Panasonic 4x Portable CD ROM Sound Player Panasonic 20x Portable CD ROM Player PCMCIA ATA Sundisk ATA 15MB VIPER 170E IBM Travel Kit 340MB microdrive I O Data HardDisk PC Card PCMCIA Other Sony DCR TRV 10 ACCKIT M...

Page 113: ...MK2 3Com TokenLink III 16 4 IBM Turbo 16 4 TokenRing PC Card Multi Function Card 3Com Ethernet III LAN 33 6 Modem Global PC Card Combo 3Com 10 100 Fast EtherLink LAN 56K D Link Winconnect 33 6 LAN Fax modem combo Xircom CreditCard Ethernet 10 100 Modem 56 Xircom Credit Card Ethernet Modem 33 6 CardBus 3Com Fast EtherLink XL CardBus 3Com 10 100 LAN CardBus Intel EtherExpress PRO 100 Mobile Adapter ...

Page 114: ...IBM 5576 B01 Windows Keyboard JP Acer 101 keyboard I O Mouse IBM PS Style Mouse Black Logitech USB Wheel Mouse Acer Aspire USB mouse USB Fu Hwa USB mouse IBM PS 2 Mini Mouse II Logitech PS Style Mouse Microsoft Inteli Mouse USB Microsoft Serial mouse I O Projector Mitsubishi LVP X100A I O Parallel Printer IBM Network Printer 17 CANON Color Bubble Jet BJC600 EPSON Stylus Color 740 EPSON EPSON Color...

Page 115: ...ptec SlimSCSI APA 1460AB NewMedia BUS Toaster PCMCIA to SCSI PCMCIA CDROM IBM Portable 20x Speed CD ROM Drive w SOUND JP Panasonic 4x Portable CD ROM Sound Player Panasonic 20x Portable CD ROM Player PCMCIA ATA Sundisk ATA 15MB VIPER 170E IBM Travel Kit 340MB microdrive I O Data HardDisk PC Card PCMCIA Other Sony DCR TRV 10 ACCKIT M90 1394 Camera with Video Capture PC card DVBK CW200 PCMCIA USB De...

Page 116: ...om Ethernet III LAN 33 6 Modem Global PC Card Combo 3Com 10 100 Fast EtherLink LAN 56K D Link Winconnect 33 6 LAN Fax modem combo Xircom CreditCard Ethernet 10 100 Modem 56 Xircom Credit Card Ethernet Modem 33 6 CardBus 3Com Fast EtherLink XL CardBus 3Com 10 100 LAN CardBus Intel EtherExpress PRO 100 Mobile Adapter TDK CardBus Ethernet 10 100 Base TX D Link Fast Ethernet Cardbus 10 100mbps IBM 10 ...

Page 117: ...I Logitech PS Style Mouse Microsoft Inteli Mouse USB IBM ThinkPad Mobile Mouse IBM Numeric KeyPad III Microsoft Intelli Mouse Explorer Logitech MouseMan Wheel USB Comb for DOSV iMAC Microsoft Serial mouse I O Projector Mitsubishi LVP X100A I O Parallel Printer IBM Network Printer 17 CANON Color Bubble Jet BJC600 EPSON Stylus Color 740 EPSON EPSON Color Imaging CANON CANON LASER SHOT B406GII HP Des...

Page 118: ...0A slim SCSI CB Adaptec SlimSCSI APA 1460AB NewMedia BUS Toaster PCMCIA to SCSI PCMCIA CDROM IBM Portable 20x Speed CD ROM Drive w SOUND JP Panasonic 4x Portable CD ROM Sound Player Panasonic 20x Portable CD ROM Player PCMCIA ATA Sundisk ATA 15MB VIPER 170E IBM Travel Kit 340MB microdrive I O Data HardDisk PC Card IBM 340MB MicroDrive PC Card Adapter SONY Memory Stick 64MB PC Card Adapter EPSON Fl...

Page 119: ...K2 3Com TokenLink III 16 4 IBM Turbo 16 4 TokenRing PC Card Multi Function Card 3Com Ethernet III LAN 33 6 Modem Global PC Card Combo 3Com 10 100 Fast EtherLink LAN 56K D Link Winconnect 33 6 LAN Fax modem combo Xircom CreditCard Ethernet 10 100 Modem 56 Xircom Credit Card Ethernet Modem 33 6 CardBus 3Com Fast EtherLink XL CardBus 3Com 10 100 LAN CardBus Intel EtherExpress PRO 100 Mobile Adapter T...

Page 120: ...Windows Keyboard JP Acer 101 keyboard I O Mouse IBM PS Style Mouse Black Logitech USB Wheel Mouse Acer Aspire USB mouse USB Fu Hwa USB mouse IBM PS 2 Mini Mouse II Logitech PS Style Mouse Microsoft Inteli Mouse USB Microsoft Serial mouse I O Projector Mitsubishi LVP X100A I O Parallel Printer IBM Network Printer 17 CANON Color Bubble Jet BJC600 EPSON Stylus Color 740 EPSON EPSON Color Imaging CANO...

Page 121: ...ptec SlimSCSI APA 1460AB NewMedia BUS Toaster PCMCIA to SCSI PCMCIA CDROM IBM Portable 20x Speed CD ROM Drive w SOUND JP Panasonic 4x Portable CD ROM Sound Player Panasonic 20x Portable CD ROM Player PCMCIA ATA Sundisk ATA 15MB VIPER 170E IBM Travel Kit 340MB microdrive I O Data HardDisk PC Card PCMCIA Other Sony DCR TRV 10 ACCKIT M90 1394 Camera with Video Capture PC card DVBK CW200 PCMCIA USB De...

Page 122: ...116 Appendix B ...

Page 123: ... updates Software utilities Schematics Spare parts lists Chips TABs Technical Announcement Bulletin The service repair section provides you with downloadable information on Troubleshooting guides Tooling box information Repair instructions for specific models Basic repair guidelines Debug cards for Acer s latest models For these purposes we have included an Acrobat File to facilitate the problem f...

Page 124: ...118 Appendix C ...

Page 125: ... Combo Drive CD ROM Floppy Drive 19 DVD ROM Floppy Diskette 20 computer on indicator 10 performance 1 Wireless Communication indicator 10 CPU Serial Number 34 D Daughter and I O board removing 62 DC AC LCD Inverter 23 Diagnostics PQA 39 Disassembly Procedure Flowchart 45 Diskette System Diagnostics 39 System Utility 38 display hotkeys 13 DMA Channel Assignment 27 DVD ROM and Floppy disk drive remo...

Page 126: ...evice Check 70 Keyboard Switch Settings 84 L LAN Board removing 57 LAN Interface 18 LCD 23 disassembly 52 LED Board removing 53 LEDs 10 Loading Default Settings 36 Lower Case removing 61 M Machine Disassembly and Replacement 43 Main board removing 61 Main Board Data Utility 38 Main board Major Chips 17 Mechanical Specifications 26 media access on indicator 10 Memory 18 Memory Address Map 26 Memory...

Page 127: ... Procedures 70 System Information 30 System Security 34 System Settings Basic 31 System Specifications 1 Features 1 System Upgrade Base Unit to Bluetooth Unit 64 Base Unit to Wireless LAN Unit 65 Wireless LAN to Wireless LAN and Bluetooth Combo Unit 66 System Upgrade Procedure 64 System Utilities 29 T Test Compatible Components 103 Thermal Utility 38 Touchpad removing 59 touchpad 15 hotkey 13 usin...

Page 128: ...122 Index ...