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Acer TravelMate 4730 Series, Service Manual

The Acer TravelMate 4730 Series Service Manual is your comprehensive guide to unlocking the full potential of your device. Download it for free at 88.208.23.73:8080 and gain access to step-by-step instructions and troubleshooting tips to ensure optimal performance and functionality.

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IX

Table of Contents

Troubleshooting 123

Common Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Power On Issue   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
No Display Issue  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Random Loss of BIOS Settings   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
LCD Failure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Built-In Keyboard Failure   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Touchpad Failure   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Internal Speaker Failure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Internal Microphone Failure   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
HDD Not Operating Correctly  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
ODD Failure   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
USB Failure (Rightside)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Modem Function Failure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Wireless/WiMAX Function Failure   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Bluetooth Function Failure   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Robson Module Failure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
EasyTouch Button Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Fingerprint Reader Failure   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Thermal Unit Failure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
HDMI Switch Failure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
External Mouse Failure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Other Failures  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Intermittent Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Undetermined Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
POST Codes Tables  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Port 80 POST Codes   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
POST Keys and Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Jumper and Connector Locations 

145

Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Bottom View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Clearing Password Check and BIOS Recovery  . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Clearing Password Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
BIOS Recovery by Crisis Disk   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

FRU (Field Replaceable Unit) List 

149

TravelMate 4730/4730G Exploded Diagrams  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Main Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
LCD Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

TravelMate 4730/4730G FRU List  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

Model Definition and Configuration 

166

TravelMate 4730/4730G Series    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166

Test Compatible Components 

175

Microsoft® Windows® Vista Environment Test   . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Online Support Information 

179

Index 181

Summary of Contents for TravelMate 4730 Series

Page 1: ...TravelMate 4730 4730G Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made on TravelMate 4730 4730G Series service guide Date Chapter Updates ...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...g the BIOS Utility 25 Information 26 Main 27 Advanced 28 Security 30 Power 33 Boot 35 Exit 36 BIOS Flash Utility 37 Remove HDD BIOS Utility 39 Machine Disassembly and Replacement 43 Disassembly Requirements 43 General Information 44 Pre disassembly Instructions 44 Disassembly Process 44 External Module Disassembly Process 45 External Modules Disassembly Flowchart 45 Removing the Battery Pack 46 Re...

Page 8: ...FPC Cable 94 Removing the Antennas 95 Removing the MIC Module 96 LCD Module Reassembly Procedure 97 Replacing the LCD Panel 97 Replacing the LCD Bezel 101 Main Module Reassembly Procedure 102 Replacing the VGA Module 102 Replacing the CPU 102 Replacing the Thermal Module 103 Replacing the RJ 11 Port 103 Replacing the Mainboard 105 Replacing the Modem Module 106 Replacing the Bluetooth Board 107 Re...

Page 9: ...rmal Unit Failure 138 HDMI Switch Failure 139 External Mouse Failure 140 Other Failures 140 Intermittent Problems 141 Undetermined Problems 141 POST Codes Tables 142 Port 80 POST Codes 142 POST Keys and Messages 144 Jumper and Connector Locations 145 Top View 145 Bottom View 146 Clearing Password Check and BIOS Recovery 147 Clearing Password Check 147 BIOS Recovery by Crisis Disk 148 FRU Field Rep...

Page 10: ...X Table of Contents ...

Page 11: ...ject to availability System Memory Dual Channel DDR2 SDRAM support Up to 2 GB of DDR2 667 MHz memory upgradeable to 4 GB using two soDIMM modules Display and graphics 14 1 WXGA 1280 x 800 Mobile Intel GM45 Express Chipset NVIDIA GeForce 9300M GS Storage subsystem 2 5 hard disk drive Intel Turbo Memory supported Optical drive options Blu ray Disc DVD Super Multi double layer drive DVD Super Multi d...

Page 12: ...tion BIOS user supervisor HDD passwords Kensington lock slot Dimensions and Weight 338 W x 247 D x 31 41 H mm 13 31 W x 9 72 D x 1 22 1 61 H inches 2 35 kg 5 17 lbs with 6 cell battery pack 2 51 kg 5 53 lbs with 9 cell battery pack Power subsystem ACPI 3 0 48 8W 4400 mAh 3 pin 65 W AC adapter 3 pin 90 W AC adapter Energy Star 4 0 Input Devices 88 89 93 key keyboard Touchpad pointing device I O int...

Page 13: ...nvironment Temperature Operating 5 C to 35 C Non operating 20 C to 65 C Humidity non condensing Operating 20 to 80 Non operating 20 to 80 NOTE Items marked with denote only selected models The specifications listed above are for reference only The exact configuration of your PC depends on the model purchased ...

Page 14: ...4 Chapter 1 System Block Diagram ...

Page 15: ... for certain models 3 Display screen Also called Liquid Crystal Display LCD displays computer output 4 Empowering key Launch Acer Empowering Technology 5 Status indicators Light Emitting Diodes LEDs that light up to show the status of the computer s functions and components 6 Speakers Left and right speakers deliver stereo audio output 7 Keyboard For entering data into your computer 8 Palmrest Com...

Page 16: ...ed programs 13 Productivity Keys Three productivity keys give users one touch access to protection and manageability features for a more secure smarter and easier way to work No Icon Item Description 1 Line in jack Accepts audio line in devices e g audio CD player stereo walkman mp3 player Microphone jack Accepts inputs from external microphones Headphones speaker line out jack Connects to audio l...

Page 17: ...projector 4 HDMI HDMI Connects to a television or display device with HDMI input only for certain models 5 2 USB 2 0 ports Connect to USB 2 0 devices e g USB mouse USB camera 6 5 in 1 card reader Accepts Secure Digital SD MultiMediaCard MMC Memory Stick MS Memory Stick PRO MS PRO xD Picture Card xD Note Push to remove install the card Only one card can operate at any given time 7 PC Card slot Acce...

Page 18: ... button Ejects the optical disk from the drive 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off Note Insert a paper clip into the emergency eject hole to eject the optical drive tray when the computer is off 6 USB 2 0 port Connect to USB 2 0 devices e g USB mouse USB camera 7 Modem RJ 11 port Connects to a phone line No Icon Item Description 1 Ventilation slots ...

Page 19: ...Houses the computer s main memory 4 Hard disk bay Houses the computer s hard disk secured with screws 5 Acer DASP Disk Anti Shock Protection Protects the hard disk drive from shocks and bumps only for certain models 6 Ventilation slots and cooling fan Enable the computer to stay cool even after prolonged use 7 Battery release latch Releases the battery for removal ...

Page 20: ... To set the Web browser mail and programmable buttons run the Acer Launch Manager Icon Function Description Bluetooth Indicates the status of Bluetooth communication WLAN Indicates the status of wireless LAN communication Power Indicates the computer s power status Battery Indicates the computer s battery status HDD Indicates when the hard disk drive is active Num Lock Lights up when Num Lock is a...

Page 21: ...certain models to scroll up or down and move left or right a page This fingerprint reader or button mimics your cursor pressing on the right scroll bar of Windows applications NOTE When using the touchpad keep it and your fingers dry and clean The touchpad is sensitive to finger movement hence the lighter the touch the better the response Tapping too hard will not increase the touchpad s responsiv...

Page 22: ...percase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys r...

Page 23: ...rk domain M Minimizes all windows R Open the Run dialog box T Cycle through programs on the taskbar U Open Ease of Access Center X Open Windows Mobility Center BREAK Display the System Properties dialog box SHIFT M Restore minimized windows to the desktop TAB Cycle through programs on the taskbar by using Windows Flip 3 D SPACEBAR Bring all gadgets to the front and select Windows Sidebar CTRL F Se...

Page 24: ...gement Launches Acer ePower Management in Acer Empowering Technology Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both Fn F6 Screen blank Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad toggle Turns the internal touchpad on and off Fn F8 Speaker toggl...

Page 25: ...lt Gr and then press the 5 key at the upper center of the keyboard NOTE Note Some fonts and software do not support the Euro symbol Please refer to www microsoft com typography faq faq12 htm for more information The US dollar sign 1 Open a text editor or word processor 2 Hold Shift and then press the 4 key at the upper center of the keyboard NOTE This function varies by the operating system versio...

Page 26: ...gerNav With Acer Bio Protection Fingerprint Solution you can now enjoy an extra layer of protection for your personal computer as well as the convenience of accessing your daily tasks with a simple swipe of your finger For more information refer to the Acer Bio Protection help files Acer GridVista dual display compatible NOTE This feature is only available on certain models To enable the dual moni...

Page 27: ...tible allowing two displays to be partitioned independently AcerGridVista is simple to set up 1 Run Acer GridVista and select your preferred screen configuration for each display from the task bar 2 Drag and drop each window into the appropriate grid 3 Enjoy the convenience of a well organized desktop NOTE Please ensure that the resolution setting of the second monitor is set to the manufacturer s...

Page 28: ... 3400 34 85 85 3800 37 100 100 4200 40 Item Specification BIOS vendor Insyde BIOS Version V1 00 MP first release version V1 07 latest version up to 0718 BIOS ROM type Flash BIOS ROM size 2MB BIOS package ACPI 2 0 compliance with Intel Speed Step Support C1 C2 C3 C4 C6 and S3 S4 for mobile CPU Supported protocols Support ISIPP Support Acer UI Support multi boot Suspend to RAM S3 Disk S4 Various hot...

Page 29: ...SODIMM Supports DIMM type Two DDR SODIMM Supports DIMM Speed DDR II 667 only GL 667 800 GM PM SDRAM Memory module combinations You can install memory modules in any combinations as long as they match the above specifications Slot 1 Slot 2 Total Memory 0MB 512MB 512MB 0MB 1024MB 1024MB 0MB 2048MB 2048MB 256MB 256MB 512MB 256MB 512MB 768MB 256MB 1024MB 1280MB 256MB 2048MB 2304MB 512MB 256MB 768MB 51...

Page 30: ...standard Operating Frequency 2 400 2 483 5 GHz ISM band WLAN Data Rate 802 11g 54Mbps with fall back of 36 48 24 18 12 9 6Mbps 802 11b 11g with fall back rates of 11 5 5 2 and 1Mbps Modulation Schemes 802 11g OFDM DQPSK DBPSK and CCK 802 11b DQPSK DBPSK and CCK Item Specification Vendor and Model Intel Ebron Shirley Peak Air Interface 802 16e Mobile WiMAX and 802 11abgn Host Interface USB and PCI ...

Page 31: ...et Integrated VGA solution for Cantiga GM GL External VGA card MXM for Cantiga PM Memory size 128 MB adjustable Item Specification Chipset Built in USB Compliancy Level 2 0 Number of USB port 3 Location 1 right side 2 left side Item Specification PCMCIA controller O2 OZ601 Supports card type Push Number of slots 1 Access location Left side Item Controller Core logic Intel Core 2 Duo mobile process...

Page 32: ...splay resolution pixels 1280x3 RGB x 800 Pixel Pitch 0 237 Pixel Arrangement R G B Vertical Stripe Display Mode Normally White Typical White Luminance cd m2 also called Brightness 200 Typ 5 points average 170 Min 5 points average see note below Luminance Uniformity 1 3 max 5 points Contrast Ratio 500 1 Typ 300 1 Min Response Time Optical Rise Time Fall Time msec 16 Typ 25 Max Nominal Input Voltage...

Page 33: ...name YEC YNV C01H Input voltage V 9 20 Input current mA 0 08 0 6 Output voltage V rms Typical 680 Output current mA rms 2 0 6 8 mA Output voltage frequency KHz 45 70 Item Specification Input rating 100 240Vac 50 60 Hz Maximum input AC current 1 7A Inrush current No damage Efficiency Meet EPA Energy Star level 4 requirement Item Specification Features Suspend to RAM or Suspend to Disk mode by time ...

Page 34: ...24 Chapter 1 ...

Page 35: ...ange boot device without entering BIOS SETUP Utility Navigating the BIOS Utility There are six menu options Information Main Advanced Security Boot and Exit Follow these instructions To choose a menu use the left and right arrow keys To choose an item use the up and down arrow keys To change the value of a parameter press F5 or F6 A plus sign indicates the item has sub items Press Enter to expand ...

Page 36: ...sset Tag Number This field displays the asset tag number of the system Product Name This field shows product name of the system Manufacturer Name This field displays the manufacturer of this system UUID Number Universally Unique Identifier UUID is an identifier standard used in software construction standardized by the Open Software Foundation OSF as part of the Distributed Computing Environment D...

Page 37: ...ot Allows startup to skip certain tests while booting decreasing the time needed to boot the system Option Enabled or Disabled Network Boot Enables disables the system boot from LAN remote server Option Enabled or Disabled F12 Boot Menu Enables disables Boot Menu during POST Option Enabled or Enabled D2D Recovery Enables disables D2D Recovery function The function allows the user to create a hidde...

Page 38: ...ype Peripheral Configuration Enter the Peripheral Configuration menu Serial Port A Infrared Port Azalia Lan IDE Configuration Enter the IDE Configuration menu IDE Controller HDC Configure as ACHI Option ROM Support SATA Port 0 1 4 and 5 Hotplug Channel 1 to 4 Master and Slave Video Configuration Enter the Video Configuration menu PEG Aperture Size ASPM Extended Synch InsydeH20 Setup Utility Rev 3 ...

Page 39: ...ACP C2 Latency Value FACP C3 Latency Value FACP RTC S4 Wakeup APIC IO APIC Mode HPET Support Base Address select Express Card Disable or Enable the Express Card solution for windows Standby and Hibernation N A PCI Express Root Port 1 to 6 Enter the PCI Port 1 to 6 configuration menus VC1 Enable ASPM URR FER NFER CER CTO SEFE SENFE SECE PME Interrupt PME SCI Hot Plug SCI ASF Configuration Enter the...

Page 40: ...t either enter the Setup menu nor change the value of parameters Set User Password Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter Setup menu only and does not have right to change the value of parameters Set HDD Password Enter HDD Password Power on password Defines whether a password is requir...

Page 41: ... Enter After setting the password the computer sets the User Password parameter to Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press F10 to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the and keys to highlight the Set Supervisor Password parameter and press the Enter key The Set Password box appears 2 T...

Page 42: ...ing the password the computer sets the User Password parameter to Set 5 If desired you can enable the Password on boot parameter 6 When you are done press F10 to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses Enter If the current password entered does not match the actual curren...

Page 43: ...States C State Pop Up Mode C State Pop Down Mode C4 Exit Timing Mode DeepC4 Hard C4E Enable C6 EMTTM Bi directional PROCHOT Dynamic FSB Switching Turbo Mode ACPI 3 0 T States DTS DTS Calibration Thermal Trip Points Setting Fan On Temp Throttle On Temp InsydeH20 Setup Utility Rev 3 5 Information Main Advanced Security Power Boot Exit Item Specific Help XAdvanced CPU Control These items control XPla...

Page 44: ... up when the system power is off and a PCI Power Management Enable wake up event occurs N A Wake on Modem Ring Enable or Disable wake up when the system power is off and a modem attached to the serial port is ringing N A Auto wake on S5 Disable or Enable auto wake up by date and time or at a fixed time everyday N A Quickly S4 Resume Disable or Enable optional quick boot from S4 Resume N A Paramete...

Page 45: ... 3 5 Information Main Advanced Security Power Boot Exit Item Specific Help Boot priority order Use or to select a device then press 1 USB HDD F5 to move it down the 2 IDE0 ST9250827AS list or F6 to move 3 IDE1 Slimtype DVD a DS8A2S it up the list Press 4 USB FDD Esc to escape the menu 5 Network Boot MBA v11 0 3 Slot 0500 6 USB CDROM F1 Help Select Item F5 F6 Change Values F9 Setup Default ESC Exit...

Page 46: ...MOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS InsydeH20 Setup Utility Rev 3 5 Information Main Advanced Security Power Boot Exit Item Specific Help Exit Saving Changes Exit System Setup and Exit Discarding Changes save your changes to Load Setup Defaults CMOS Discard Changes Save...

Page 47: ...tall memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility If the battery pack does not contain enough power to finish BIOS flash the system will not boot as the BIOS is not loaded Perform the following steps to use the Flash Utility 1 Press F2 during boot to enter the Setup Menu 2 Select Boot Menu to modify the boot...

Page 48: ...se do not remove AC Power Source displays NOTE If the AC power is not connected the following message displays Plug in the AC power to continue 5 Flash is complete when the following message displays 6 Shutdown or reboot base on iflash bat command ...

Page 49: ... key in wrong HDD password three times Hdd password error code displays See the image below To reset the HDD password run HDD_PW EXE as follows 1 Key in hdd_pw 15494 0 2 Press 2 3 Select one upper case string from the list 4 Reboot system and key in the selected string 0KJFN42 or UVEIQ96 on the HDD User Password screen ...

Page 50: ...ord If you key in the wrong Supervisor Password three times System Disabled displays on the screen See the image below To reset the BIOS password run BIOS_PW EXE as follows 1 Key in bios_pw 14452 0 2 Select one string from the list ...

Page 51: ...Chapter 2 41 3 Reboot the system and key in the selected string qjjg9vy 07yqmjd etc for the BIOS user password ...

Page 52: ...42 Chapter 2 ...

Page 53: ...ssemble the computer you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screwdriver Philips screwdriver Plastic flat screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components ...

Page 54: ...dule disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence Observe the order of the sequence to avoid damage to any of the hardware components For example if you want to remove the main board you must first remove the keyboard then disassemble the inside assembly frame in that order Main Screw List Screw Quantity Part Number M2 5 3 NL...

Page 55: ...ample if you want to remove the main board you must first remove the keyboard then disassemble the inside assembly frame in that order Screw List Step Screw Quantity Color Part No Memory Cover M2 5 8 NL 4 Black MA000005YG0 HDD Cover M2 6 NL 2 Black MMCK20060G0 WLAN Cover M2 5 8 NL 4 Black MA000005YG0 WLAN Module M2 3 NL 2 Black MA0000060G0 HDD Carrier M3 3 NL 4 Silver MAAA03032G0 ODD Module M2 5 5...

Page 56: ...the Battery Pack 1 Turn computer over 2 Slide the battery lock unlock latch to the unlock position 3 Slide and hold the battery release latch to the release position 1 then slide out the battery pack from the main unit 2 1 2 ...

Page 57: ...Chapter 3 47 Removing the SD dummy card 1 Push the SD dummy card all the way in to eject it 2 Pull it out from the slot ...

Page 58: ...48 Chapter 3 Removing the NewCard dummy card 1 Push the NewCard eject button to eject it then push it all the way in to eject the NewCard dummy 2 Pull it out from the slot ...

Page 59: ... page 46 2 See Removing the SD dummy card on page 47 3 See Removing the NewCard dummy card on page 48 4 Loosen the five captive screws in the Memory HDD and WLAN bays as shown 5 Carefully open the memory cover 6 Remove the HDD cover as shown HDD Cover Memory Cover WLAN Cover ...

Page 60: ...50 Chapter 3 7 Remove the WLAN cover as shown ...

Page 61: ...e Battery Pack on page 46 2 Remove the Memory Module cover See Removing the Lower Covers on page 49 3 Push out the release latches on both sides of the DIMM socket to release the DIMM module 4 Remove the DIMM module 5 Repeat steps for the second DIMM module ...

Page 62: ... the WLAN cover See Removing the Lower Covers on page 49 3 Remove the adhesive tape and disconnect the antenna cables from the WLAN board 4 Move the antenna cables away and remove the two screws on the WLAN board to release the WLAN board Step Size Quantity Screw Type WLAN Module M2 3 NL 2 ...

Page 63: ...Chapter 3 53 5 Detach the WLAN board from the WLAN socket NOTE When re attaching the antenna to the WLAN board make sure the cables are arranged under the WLAN bracket ...

Page 64: ...the HDD cover See Removing the Lower Covers on page 49 3 Use the mylar tab to slide and lift up the hard disk drive module to remove NOTE To prevent damage to device avoid pressing down on it or placing heavy objects on top of it 4 Remove the HDD holder by easing the sides outward to clear the carrier ...

Page 65: ...Chapter 3 55 5 Remove the four screws securing the hard disk to the carrier 6 Remove the HDD from the carrier Step Size Quantity Screw Type HDD Carrier M3 3 5 NL 4 ...

Page 66: ...k on page 46 2 Remove the Memory cover See Removing the Lower Covers on page 49 3 Remove the screw securing the ODD module 4 Using a screw driver push the ODD module through the chassis and pull to remove it from the main unit Step Size Quantity Screw Type ODD Module M2 5 5 NL 1 ...

Page 67: ...the ODD bracket and remove the ODD bracket from the ODD module 6 Insert a pin in the eject hole of the ODD to eject the ODD tray 7 Press down on the locking catch to release the ODD cover and remove Step Size Quantity Screw Type ODD Bracket M2 3 NL 3 ...

Page 68: ...0 LCD Module M2 5 5 NL 2 MA000007YG0 Upper Cover M2 5 8 NL 8 MA000005YG0 Upper Cover M2 5 5 NL 7 MA000007YG0 Touch Pad Bracket M2 3 NL 2 MA0000060G0 Launch Board M2 3 NL 2 MA0000060G0 Speaker M2 3 NL 4 MA0000060G0 I O Board M2 5 5 NL 1 MA000007YG0 Bluetooth Board M2 3 NL 1 MA0000060G0 Modem Module M2 3 NL 2 MA0000060G0 Mainboard M2 5 5 NL 1 MA000007YG0 Thermal Module M2 6 5 4 MA0000096G0 ...

Page 69: ...g the Battery Pack on page 46 2 Locate and remove the five securing screws as shown 3 Turn the computer over and open the LCD module fully to expose the Switch Cover IMPORTANT The LCD module must be fully open in the horizontal position to remove the switch cover 4 Lift the Switch Cover as shown rightside first 5 Lift the Switch Cover clear of the chassis Step Size Quantity Screw Type Switch Cover...

Page 70: ...ee Removing the Switch Cover on page 59 3 Remove the two screws securing the keyboard to the upper case 4 Lift the keyboard as shown to remove from the chassis 5 Turn the keyboard over and pull back the securing latch to release the FFC Step Size Quantity Screw Type Keyboard M2 3 2 ...

Page 71: ...e Power Board 1 See Removing the Battery Pack on page 46 2 See Removing the Keyboard on page 60 3 Disconnect the Power Board cable from the mainboard 4 Remove the two securing screws from the Power Board NOTE The left hand securing screw is shared by the eKey Board ...

Page 72: ...on page 46 2 See Removing the Keyboard on page 60 3 Disconnect the Launch Board cable from the mainboard 4 Remove the two securing screws from the Launch Board NOTE The right hand securing screw is shared by the Power Board Step Size Quantity Screw Type Power Board M2 3 2 ...

Page 73: ...WLAN Module on page 52 2 Remove the Antenna Cables from the securing guides as shown 3 Turn the computer over remove the adhesive tape and disconnect the FCC cables to expose the antenna cables underneath Step Size Quantity Screw Type Launch Board M2 3 2 ...

Page 74: ... tape 5 Turn the computer over and push the cables through the underside of the chassis 6 Turn the computer over and remove the cable from the mainboard as shown 7 Remove the Antenna Cables from the housing well as shown NOTE Place the cables to one side to avoid damage ...

Page 75: ...ving the Lower Covers on page 49 3 Remove the WLAN Module See Removing the WLAN Module on page 52 4 Remove the Antenna See Removing the Antenna on page 63 5 Remove the two securing screws from the bottom of the chassis 6 Turn the computer over Disconnect the LCD cable from the top panel Step Size Quantity Screw Type LCD Module M2 5 8 NL 2 ...

Page 76: ...move the four securing screws two on each side connecting the LCD module 8 Carefully remove the LCD module from the chassis Step Size Quantity Screw Type LCD Module Red callout M2 5 9 2 LCD Module Blue callout M2 5 5 2 ...

Page 77: ... the Upper Cover 1 See Removing the Battery Pack on page 46 2 See Removing the LCD Module on page 65 3 Turn the computer over Remove the sixteen screws on the bottom panel Step Size Quantity Screw Type Upper Cover M2 5x9 16 ...

Page 78: ...as shown Disconnect A as shown If necessary remove FFC G before beginning Pull back the securing strip and disconnect B and C as shown Remove the antenna cables from the housing and pull back away from the upper cover Release the securing latches and disconnect E as shown B E F G A D C B C ...

Page 79: ...nnect the Power Board FFC E first before removing FFC D Pull back the locking latches to release D Release the securing latches and disconnect F as shown Release the securing latches and disconnect G as shown Step Size Quantity Screw Type Upper Cover M2 5 9 NL 1 ...

Page 80: ...70 Chapter 3 6 Grasp the top left corner first and pry the cover off 7 Continue moving from left to the right corner and pry it off the lower cover 8 Move to the bottom right corner and pry it up ...

Page 81: ...e lower base Removing the Finger Print Reader 1 See Removing the Upper Cover on page 67 2 Remove the securing screw from the Finger Print Reader board and ensure the FFC is free of the upper cover Step Size Quantity Screw Type finger print reader M2 5 3 NL 1 ...

Page 82: ...RTANT Do not throw away the Bracket Pad Remove and replace on new bracket 4 Using your fingers gently lift the Finger Print Reader board from the Upper Cover 5 Pull the Finger Print Reader FFC through the touchpad bracket taking care not to fray the cable Bracket Pad ...

Page 83: ...Upper Cover on page 67 2 Peel back the Finger Print Reader FFC to expose the Touch Pad connector 3 Disconnect the Touch Pad FFC from the Touch Pad board 4 Lift up the covering and remove the securing screw Step Size Quantity Screw Type Touch Pad Bracket M2 5 3 NL 2 ...

Page 84: ...ch Pad cannot be removed individually To replace the Touch Pad replace the entire Upper Cover Removing the Left Speaker Module 1 See Removing the Upper Cover on page 67 2 Peel back the adhesive strip to expose the speaker cabling 3 Remove the two securing screws ...

Page 85: ...Chapter 3 75 4 Grasp both ends of the mylar cover and carefully pull back to expose the speaker cable Step Size Quantity Screw Type Left Speaker Module M2 5 3 NL 2 ...

Page 86: ...the Right Speaker Module 1 See Removing the Upper Cover on page 67 2 Remove the two securing screws from the speaker module 3 Grip the Speaker Module and remove Step Size Quantity Screw Type Right Speaker Module M2 5 3 NL 2 ...

Page 87: ...ng the Bluetooth Module 1 See Removing the Upper Cover on page 67 2 Remove the adhesive strip to expose the Bluetooth cable 3 Disconnect the bluetooth cable as shown 4 Lift the corner of the module up then grasp to remove ...

Page 88: ...Module 1 See Removing the Upper Cover on page 67 2 Disconnect the RJ 11 cable as shown 3 Remove the two 2 securing screws 4 Lift the module and remove from the lower cover as shown Step Size Quantity Screw Type Modem Module M2 3 NL 2 ...

Page 89: ...moving the Modem Module on page 78 4 Turn the lower base over on a clean surface and disconnect the DC IN cable as shown IMPORTANT Ensure the cable can easily pass through the lower cover during mainboard disassembly 5 Turn the base rightside up and disconnect the bluetooth cable from the bottom right of the mainboard as shown ...

Page 90: ...ng screws from the Mainboard 7 Lift the mainboard to expose the DC IN jack and USB cable 8 Remove the DC IN jack and USB cable as shown Step Size Quantity Screw Type Mainboard M2 5 9 NL Green Call out 1 Mainboard M2 5 3 NL Red Call out 1 ...

Page 91: ...Chapter 3 81 9 Grasp the mainboard by both sides and pivot upwards to remove CAUTION Ensure the I O ports at the bottom of the mainboard are clear of the bottom base to prevent damage to the mainboard ...

Page 92: ...apter 3 Removing the USB Board 1 Remove the mainboard See Removing the Mainboard on page 79 2 Remove cable from the USB board 3 Remove the two securing screws from the USB board and lift clear of the chassis ...

Page 93: ...t 1 See Removing the Mainboard on page 79 2 Disconnect the RJ 11 cable from the modem module 3 Grasp the cable and gently lift it out of the housing well 4 If necessary insert tweezers in the RJ 11 jack lift the RJ 11 jack from the base ...

Page 94: ...e on page 65 3 See Removing the Upper Cover on page 67 4 See Removing the Mainboard on page 79 5 Remove the eight securing screws from the Thermal Modules 6 Disconnect the fan module cable from mainboard Step Size Quantity Screw Type CPU Thermal Module red call out M2 6 5 4 VGA Thermal Module blue call out M2 3 4 ...

Page 95: ...Chapter 3 85 7 Lift the Thermal Module clear of the Mainboard ...

Page 96: ...page 46 2 See Removing the Upper Cover on page 67 3 See Removing the Mainboard on page 79 4 See Removing the Thermal Module on page 84 5 Using a flat screwdriver turn the CPU socket latch counter clockwise 180 to release the CPU 6 Lift the CPU clear of the Mainboard ...

Page 97: ... the mainboard See Removing the Mainboard on page 79 2 Remove the two securing screws from the VGA Module 3 The VGA module lifts automatically from the mainboard Remove the VGA Module as shown Step Size Quantity Screw Type VGA Module M2 4 NI NL 2 ...

Page 98: ...ly Flowchart Screw List Step Screw Quantity Color Part No LCD Bezel M2 5 5 NL 4 Black MA000007YG0 Inverter Board M2 5 5 NL 1 Black MA000007YG0 Camera Module M2 3 NL 2 Black MA0000060G0 LCD Panel M2 5 5 NL 2 Black MA000007YG0 LCD Brackets M2 3 NL 8 Black MA0000060G0 ...

Page 99: ...ee Removing the LCD Module on page 65 2 Remove the two upper and two lower bezel screw caps Remove the four securing screws from the LCD module 3 Lift up the bezel topside first and remove it from the LCD Module Step Size Quantity Screw Type LCD Bezel M2 5 5 NL 4 ...

Page 100: ...e 89 2 Remove the securing tapes from the left and right sides of the Inverter board as shown 3 Remove the two securing screws from the Inverter board and lift the board clear of the LCD Module 4 Remove the Inverter Board from the LCD Module Step Size Quantity Screw Type Inverter Board M2 5 6 NL 2 ...

Page 101: ...dule 1 Remove the LCD Bezel See Removing the LCD Bezel on page 89 2 Disconnect the Camera Module cable as shown 3 Remove the two securing screws from the Camera Module bracket Step Size Quantity Screw Type Camera Module bracket M2 3 NL 2 ...

Page 102: ...he Camera Module A and remove the single securing screw B 5 Place your finger on the top of the module and pry it away from the bracket 6 Completely separate the camera board from the bracket Step Size Quantity Screw Type Camera Board M2 2 3 1 A B ...

Page 103: ...hapter 3 93 Removing the LCD Panel 1 Remove the LCD Bezel See Removing the LCD Bezel on page 89 2 Lift the LCD Panel clear of the LCD Module taking care to ensure the cables are free from the back cover ...

Page 104: ...ver to expose the rear Peel off the mylar strip and remove the FPC cable 3 Grip the FPC cable and lift upward to detach the adhesive pads 4 Remove the eight securing screws four on each side from the LCD Panel brackets 5 Remove the LCD brackets by pulling them away from the LCD Panel Step Size Quantity Screw Type LCD Brackets M2 3 NL 8 ...

Page 105: ...emoving the Lower Covers on page 49 3 See Removing the WLAN Module on page 52 4 See Removing the LCD Panel on page 93 5 Remove the strips holding the antenna cables in place Ensure the cables are free from obstructions 6 Remove the tabs securing the left and right antennas to the LCD module 7 Remove the antenna cables and assembly from the LCD module ...

Page 106: ... MIC Module 1 Remove the LCD panel See Removing the LCD Panel on page 93 2 Remove the strips holding the MIC Module cable in place Ensure the cable is free from obstructions 3 Remove the MIC cable and Module from the LCD module ...

Page 107: ...ure Replacing the LCD Panel 1 Align the LCD brackets with the eight screw holes four on each side on the LCD Panel as shown 2 Secure the LCD brackets to the LCD panel 3 Turn the panel over Insert the LCD Panel cable into the LCD Panel as shown ...

Page 108: ...e MIC as shown Secure the cable by pressing down on the strips 5 Replace the antenna cables and assembly 6 Replace the tabs securing the left and right antennas to the LCD module 7 Replace the strips holding the antenna cables in place Ensure the cables are free from obstructions ...

Page 109: ...gn the hinges with the LCD back cover and replace the LCD panel 10 Replace the camera board in the bracket 11 Replace the securing screw on the camera board 12 Replace the Camera Module in the bottom cover 13 Replace the two securing screws on the Camera Module bracket as shown ...

Page 110: ...5 Connect the right Inverter board cable as shown 16 Connect the left Inverter board cable as shown 17 Replace the adhesive strips on the left and right sides of the Inverter board as shown NOTE Tuck the cables securely to prevent damage to the cables or module ...

Page 111: ...Chapter 3 101 Replacing the LCD Bezel 1 Align the edge of the bezel with the bottom cover and replace the LCD Module 2 Replace the four securing screws and the four screw caps on the LCD module ...

Page 112: ...placing the CPU 1 Insert the VGA Module as shown 2 Replace the two securing screws on the VGA Module 1 Carefully turn the mainboard upside down CPU side up and insert the CPU into the CPU bracket as shown 2 Using a flat tipped screw driver lock the CPU in the socket as shown ...

Page 113: ...place the Thermal Module in the on the mainboard as shown 2 Connect the fan module cable to the mainboard 3 Replace the eight securing screws from the Thermal Module 1 Insert the RJ 11 port into the base as shown 2 Grasp the cable and insert in the cable well along the bottom base ...

Page 114: ...104 Chapter 3 3 Connect the RJ 11 cable to the modem module as shown ...

Page 115: ...ing well 3 Replace the Bluetooth connector as shown 4 Ensure that the Mainboard is face up Place the Mainboard in the chassis rear edge first and press down to install 5 Ensure the screw sockets are aligned Replace the two securing screws as shown NOTE Make sure the I O ports are positioned correctly through the lower cover and the screw sockets are visible through the mainboard ...

Page 116: ... on the lower base and secure with the single screw provided 2 With the mainboard removed from the lower base replace the USB cable 1 Align the screw sockets and replace the modem module and insert the module in mainboard 2 Replace the two securing screws 3 Connect the modem cable as shown ...

Page 117: ... Replacing the Right Speaker Module 1 Replace the speaker module on the lower cover as shown 1 Position the module over the aligning pins and insert in place 2 Replace the bluetooth cable as shown 3 Replace the adhesive strip to secure the cable ...

Page 118: ...108 Chapter 3 2 Replace the two securing screws ...

Page 119: ... Replacing the Launch Board 1 Insert the left edge of the Launch Board into place and pivot the board to replace in the lower base 2 Replace the two securing screws 3 Connect the launch board cable to the mainboard ...

Page 120: ...nt Reader board in the upper cover 2 Replace the bracket as shown 3 Replace the single securing screw IMPORTANT The Touch Pad cannot be removed individually To replace the Touch Pad replace the entire Upper Cover 1 Replace the Touch Pad bracket 2 Replace the single securing screws on the Touch Pad bracket ...

Page 121: ... upper cover with the lower cover taking care to not force in place 3 Replace the adhesive strip over the Touch Pad 4 Replace the Touch Pad FFC as shown 1 Align and replace the Speaker Module in the upper case 2 Replace the two securing screws as shown 3 Replace the adhesive strip to secure the cable in place ...

Page 122: ...112 Chapter 3 2 Connect the seven cables on the mainboard as shown B C D E F G A ...

Page 123: ... 4 Turn the computer over Replace the sixteen screws on the bottom panel Replacing the LCD Module 1 Carefully align the LCD module over the hinge sockets and lower the module into the chassis 2 Replace the four securing screws two on each side securing the LCD module ...

Page 124: ...114 Chapter 3 3 Connect the LCD MIC and back light cables 4 Turn the computer over and replace the two securing screws on the bottom of the chassis ...

Page 125: ... the Mainboard and are accessible from the underside of lower cover 1 Replace the Antenna cables in the housing well as shown 2 Ensure the cables sit under the retaining brackets in the housing well 3 Insert the cables through the upper base 4 Turn the computer over and pull the cable through ...

Page 126: ...116 Chapter 3 5 Replace the Antenna Cables in the housing well in the bottom base as shown 6 Turn the computer over and replace the FFC cables ...

Page 127: ...e FFC with the connector and press the latch down to secure 2 Turn the keyboard over and press down to secure 3 Replace the two securing screws 1 Insert the back of the Switch Cover as shown and lower in place 2 Starting from the left press down on the Switch Cover to secure ...

Page 128: ...118 Chapter 3 3 Turn the computer over and replace the five securing screws ...

Page 129: ...g the Hard Disk Drive Module 1 Insert the WLAN board into the WLAN socket 2 Replace the two screws to secure the module 3 Connect the two antenna cables to the module 1 Place the HDD in the HDD carrier 2 Replace the four screws to secure the carrier ...

Page 130: ... DIMM Module 2 first remove DIMM Module 1 In this procedure only DIMM Module 1 is shown 3 Replace the HDD holder over the HDD 4 Insert the back first and angle the HDD in place 1 Insert the DIMM Module flush with the connector and press down to lock in place ...

Page 131: ...sition replace the ODD cover on the new ODD Module 2 Turn the ODD over and replace the three securing screws 3 Slide Module in chassis and press until Module is flush with chassis 4 Replace the single securing screw as shown 1 Replace the Memory Cover 2 Replace the two securing screws to lock in place ...

Page 132: ...LAN Cover 4 Replace the screw to secure in place 5 Replace HDD Cover 6 Replace the two screws to secure in place 1 Insert the NewCard and push into the slot until flush with the chassis cover 2 Insert the SD Card and push into the slot until flush with the chassis cover ...

Page 133: ...e which page to go to 4 If the Issue is still not resolved see Online Support Information on page 179 Symptoms Verified Go To Power On Issue Page 124 No Display Issue Page 125 LCD Failure Page 127 Internal Keyboard Failure Page 127 Touchpad Failure Page 128 Internal Speaker Failure Page 128 Internal Microphone Failure Page 130 ODD Failure Page 132 Rightside USB Failure Page 135 Modem Failure Page ...

Page 134: ...ove any surge protectors between the computer and the electrical outlet Plug the computer directly into a known good electrical outlet 4 Disconnect the power and open the casing to check the Thermal Unit see Thermal Unit Failure on page 138 and fan airways are free of obstructions 5 Disable the power management settings in the BIOS to ensure they are not the cause of the problem see Power on page ...

Page 135: ... power see Power On Issue on page 124 3 Drain any stored power by removing the power cable and battery and holding down the power button for 10 seconds Reconnect the power and reboot the computer 4 Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn F5 on this model If the POST or video appears on the external display see L...

Page 136: ...he Resolution slider to the desired resolution e Click Apply and check the display Readjust if necessary 6 Roll back the video driver to the previous version if updated 7 Remove and reinstall the video driver 8 Check the Device Manager to determine that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other D...

Page 137: ...he following actions one at a time to correct the problem Do not replace a non defective FRUs Built In Keyboard Failure If the built in Keyboard fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 138: ... perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Internal Speaker Failure If the internal Speakers fail perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 139: ...ag the slider to 50 Ensure that the volume is not muted b Click Mixer to verify that other audio applications are set to 50 and not muted 6 Navigate to Start Control Panel Hardware and Sound Sound Ensure that Speakers are selected as the default audio device green check mark NOTE If Speakers does not show right click on the Playback tab and select Show Disabled Devices clear by default 7 Select Sp...

Page 140: ...d select the Recording tab 2 Right click on the Recording tab and select Show Disabled Devices clear by default 3 The microphone appears on the Recording tab 4 Right click on the microphone and select Enable 5 Select the microphone then click Properties Select the Levels tab 6 Increase the volume to the maximum setting and click OK 7 Test the microphone hardware a Select the microphone and click C...

Page 141: ...to locate and resolve issues with the computer i When complete click Finish If an issue is discovered follow the onscreen information to resolve the problem 4 Run the Windows Memory Diagnostic Tool For more information see Windows Help and Support 5 Restart the computer and press F2 to enter the BIOS Utility Check the BIOS settings are correct and that CD DVD drive is set as the first boot device ...

Page 142: ...sh when the computer starts up The tray does not eject Access failure screen displays The ODD is noisy Perform the following general solutions one at a time to correct the problem 1 Reboot the computer and retry the operation 2 Try an alternate disc 3 Navigate to Start Computer Check that the ODD device is displayed in the Devices with Removable Storage panel 4 Navigate to Start Control Panel Syst...

Page 143: ...remaining reaches zero the region cannot be changed even Windows is reinstalled or the drive is moved to another computer a Navigate to Start Control Panel System and Maintenance System Device Manager b Double click DVD CD ROM drives c Right click DVD drive and click Properties then click the DVD Region tab d Select the region suitable for the media inserted in the drive Discs Do Not Burn Properly...

Page 144: ... the new cable the original cable should be replaced 4 Reseat the drive ensuring and all cables are connected correctly 5 Replace the ODD See Disassembly Process on page 44 Drive Read Failure If discs cannot be read when inserted in the drive perform the following actions one at a time to correct the problem 1 Remove and clean the failed disc 2 Retry reading the CD or DVD d Test the drive using ot...

Page 145: ... fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Modem Function Failure If the internal Modem fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 146: ...ils perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Bluetooth Function Failure If the Bluetooth function fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 147: ...perform the following actions one at a time to correct the problem Do not replace a non defective FRUs EasyTouch Button Failure If the Acer EasyTouch buttons fail perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 148: ...ader fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Thermal Unit Failure If the Thermal Unit fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 149: ...Chapter 4 139 HDMI Switch Failure If the HDMI Switch fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 150: ...e is not fixed repeat the preceding steps and select an earlier time and date 9 Run the Event Viewer to check the events log for errors For more information see Windows Help and Support 10 Roll back the mouse driver to the previous version if updated recently 11 Remove and reinstall the mouse driver 12 Check the Device Manager to determine that The device is properly installed There are no red Xs ...

Page 151: ...her a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly See Power On Issue on page 124 1 Power off the computer 2 Visually check them for d...

Page 152: ...mStage2 0D PhysicalPresence A3 IchSmbusArpDisabled 0E TpmDriver AE ClockGen 12 TcgSmm AE OpPresence 13 PhysicalPresenceReadyToBoot AE TcgPei 14 DataHubRecordPolicy AD FindFv 15 Undi 86 DxeIpl 2F SNP 90 LightMemoryInit 10 BC 91 S3ResumeSoftSmi 11 PxeDhcp4 92 Crc32SectionExtract 31 Ebc 93 OemServices A4 IsaBus 4D EventLog A5 IsaSerial 4E ScriptSave 32 Ps2Mouse 6D AcpiS3Save 33 IdeBus 4F SmartTimer 3...

Page 153: ...mControl C1 DataHub 5F Ich7MSmmDispatcher C8 DataHubStdErr 7B IsaAcpiDriver 4C GenericMemoryTest 61 Fwh 52 DiskIo 60 SmmFwh CE Fat 7C PciHotPlug 54 Partition 7D BootOptionPolicy 51 PciPlatform 6B SetupUtility 76 AlertStandardForma 45 Platform 55 PciSerial A8 PlatformIde 56 AsfInit A7 Ppm D9 IdeRController A9 Platform CC Legacy8259 63 Ihisi D0 LegacyRegion 64 SetupMouse f9 LegacyInterrupt 65 Int15M...

Page 154: ...ey CPUID XXXXXX Press F2 go to Setup Utility Press F12 go to Boot Manager Press PXE HOT KEY go to PXE Setup Menu After press function key If user pressed F2 CPUID XXXXXX F2 is pressed Go to Setup Utility If user pressed F12 CPUID XXXXXX F12 is pressed Go to Boot Manager If user didn t press any key CPUID XXXXXX Prepare Boot to OS If user pressed PXE HOT KEY CPUID XXXXXX PXE HOT KEY is pressed Go t...

Page 155: ...l Speaker Conn Right JMDC1 MDC Conn JP3 Internal K B Conn JPCM1 PCMCIA Conn JP4 Internal Mic Conn analog SW1 Touch Pad button Left JP5 Function Board Conn SW2 Touch Pad button Right JP6 Button Board Conn U10 South Bridge ICH9M JP7 Touch Pad Board Conn U18 Clock Generator ICS JP8 Finger Printer Board Conn U16 EC KBC ENE KB926 JP10 Bluetooth Conn Chapter 5 ...

Page 156: ... Slot JDOCK1 Cable Dock Conn JDIMM2 SO DIMM Slot JRJ45 RJ45 Conn JCPU1 CPU Socket JCRT1 CRT Conn SW3 WLAN Switch JHDMI1 HDMI Conn SW4 Bluetooth Switch JUSB1 USB Conn U30 North Bridge JUSB2 USB Conn U23 Giga LAN Controller BCM5764M JREAD1 Card Reader Conn U24 DVI HDMI Switch PI3HDMI412ADZBEX JLINE1 Line in JACK U32 Card Reader Host Controller JMB385 JMIC1 Mic JACK U34 PCMCIA Controller OZ601TN JHP1...

Page 157: ...e it is necessary to bypass the password check users need to short the HW Gap to clear the password by the following steps Power Off a system and remove HDD AC and Battery from the machine Open the back cover of the machine and find out the HW Gap on M B as picture Use an electric conductivity tool to short the two points of the HW Gap Plug in AC keep the short condition on the HW Gap and press Po...

Page 158: ...led Boot Block Steps for BIOS Recovery by Crisis Disk Before doing this one Crisis Disk should be prepared ready in hand The Crisis Disk could be made by executing the Crisis Disk program in another system with Windows XP OS Follow the steps below 1 Power Off failed system 2 Attach a USB floppy drive to the failed system 3 Insert the Crisis Disk in to the USB floppy drive attached to the BIOS flas...

Page 159: ...ever reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to...

Page 160: ... Part No Item Description Part No 1 Keyboard KB INT00 002 6 DC in cable 50 TQ602 004 2 Upper Case 60 TQ602 001 7 Lower Case 60 TQ602 002 3 Mainboard TBD 8 Middle Cover 42 TQ602 001 4 CPU TBD 9 Modem FX 22500 021 5 Thermal Module 60 TQ602 006 10 Battery Board N A 1 2 3 4 5 6 7 8 9 10 ...

Page 161: ... MIC Cable 23 TQ602 004 2 Camera Bracket 33 TQ602 006 8 LCD Bracket Right 33 TQ602 004 3 LCD Cable 50 TQ602 009 9 Antenna Right 50 TQ602 006 4 LCD Bracket Left 33 TQ602 005 10 Inverter Board 19 TQ602 001 5 Antenna Left 50 TQ602 007 11 LCD Module LK 14105 019 6 LCD Bezel 60 TQ602 005 1 2 3 4 5 6 7 8 9 10 11 ...

Page 162: ...ER 90W 3PIN DELTA ADP 90SB BBEA AP 09001 013 ADAPTER 90W 3PIN LITEON PA 1900 24AR AP 09003 011 ADAPTER 90W 3PIN HIPRO AC OL093B13P AP 0900A 001 Battery BATTERY LI ION 6CELLS 4 4KAH SANYO 3S2P BT 00603 044 BATTERY LI ION 9CELLS 7 2KAH SONY 3S3P BT 00904 003 Board POWER BUTTON BOARD 55 TQ602 001 FUNCTION BOARD 55 TQ602 002 FINGER PRINT BOARD 55 TQ602 003 BLUETOOTH BOARD 54 TQ602 001 MODEM BOARD Lite...

Page 163: ...TEL KI SPM01 001 HALF MINI CARD 512AN_HMWG INTEL KI SPM01 003 Cable BLUE TOOTH CABLE 50 TQ602 001 RJ11 CABLE 50 TQ602 002 USB CABLE 50 TQ602 003 DC IN CABLE 65W UMA 50 TQ602 004 DC IN CABLE 90W DIS 50 TQ602 005 ANTENNA R 50 TQ602 006 ANTENNA L 50 TQ602 007 T P FFC 50 TQ602 008 Category Description Acer P N ...

Page 164: ...IN 27 TAVV5 008 POWER CORD JP 3 PIN 27 TAVV5 009 POWER CORD SOUTH AFRICA 3 PIN 27 TAVV5 010 POWER CORD KOERA 3 PIN 27 TAVV5 011 POWER CORD ISRAEL 3 PIN 27 TAVV5 012 POWER CORD INDIA 3 PIN 27 TAVV5 013 POWER CORD TWN 3 PIN 27 TAVV5 014 Case Cover Bracket Assembly MIDDLE COVER 42 TQ602 001 FINGER PRINT BOARD BRACKET FOR W FP 42 TQ602 002 UPPER CASE FOR W FP 60 TQ602 001 LOWER CASE ASSY 60 TQ602 002 ...

Page 165: ...08 SD DUMMY CARD 42 TQ602 009 CPU Processor INTEL CPU T9600 2 8G AW80576GH0726M SLB47 C0 TBD INTEL CPU T9400 2 53G AW80576GH0616M SLB46 C0 TBD INTEL CPU P9500 2 53 AW80576SH0616M SLB4E C0 TBD INTEL CPU P8600 2 4G AW80577SH0563M SLB3S M0 TBD INTEL CPU P8400 2 26G AW80577SH0513M SLB3R M0 TBD Category Description Acer P N ...

Page 166: ...PER MULTI DRIVE PANASONIC UJ 870S KU 00807 059 DVD SUPER MULTI DRIVE HLDS GSA T50N CHINA KU 0080D 029 DVD SUPER MULTI DRIVE HLDS GSA T50N MALAYSIA KU 0080D 034 DVD SUPER MULTI DRIVE PHILIPS DS 8A2S KU 0080F 001 DVD SUPER MULTI DRIVE SONY AD 7560S KU 0080E 009 ODD BEZEL SUPER MULTI 42 TQ602 011 ODD BRACKET 33 TQ602 001 BR DVD DRIVE SONY BC 5500S KO 0020E 002 ODD BEZEL BR 42 TQ602 012 ODD BRACKET 33...

Page 167: ... 16007 016 HDD SATA 160G 5400RPM TOSHIBA MK1646GSX KH 16004 002 HDD SATA 160G 5400RPM SEAGATE ST9160827AS KH 16001 029 HDD SATA 160G 5400RPM WD WD1600BEVT 22ZCTO KH 16008 022 HDD SATA 250G 5400RPM HGST HTS542525K9SA00 KH 25007 011 HDD SATA 250G 5400RPM TOSHIBA MK2546GSX KH 25004 001 HDD SATA 250G 5400RPM SEAGATE ST9250827AS KH 25001 011 HDD SATA 250G 5400RPM WD WD2500BEVS 22UST0 KH 25008 018 HDD C...

Page 168: ... RUSSIAN BLACK TM KB INT00 013 KEYBOARD SLOVENIAN SA CR BLACK TM KB INT00 012 KEYBOARD SLOVAKIAN SV BLACK TM KB INT00 011 KEYBOARD SPANISH BLACK TM KB INT00 009 KEYBOARD SWEDISH SD FN BLACK TM KB INT00 008 KEYBOARD SWITZERLAND BLACK TM KB INT00 007 KEYBOARD THAILAND BLACK TM KB INT00 006 KEYBOARD TURKISH BLACK TM KB INT00 005 KEYBOARD UK BLACK TM KB INT00 004 KEYBOARD HEBREW BLACK TM KB INT00 003 ...

Page 169: ...2 006 SCREW PAD 47 TQ602 001 LCD PANEL NG 14 1 WXGA AUO B141EW04 V3 LF 200nit 16ms LK 14105 019 LCD PANEL NG 14 1 WXGA SAM LTN141W3 L01 2 L6 LF 200nit 16ms LK 14106 013 LCD PANEL NG 14 1 WXGA CMO N141I3 L01 LF 200nit 10ms LK 1410D 015 LCD PANEL NG 14 1 WXGA LPL LP141WX3 TLP1 LF 200nit 16ms LK 14108 013 INVERTER BOARD 19 TQ602 001 LCD CABLE 50 TQ602 009 Category Description Acer P N ...

Page 170: ...02 006 SCREW PAD 47 TQ602 001 LCD PANEL G 14 1 WXGA AUO B141EW04 V4 LF 200nit 16ms LK 14105 018 LCD PANEL G 14 1 WXGA SAM LTN141W3 L01 J L6 LF 200nit 16ms LK 14106 014 LCD PANEL G 14 1 WXGA CMO N141I3 L02 LF 200nit 10ms LK 1410D 016 LCD PANEL G 14 1 WXGA LPL LP141WX3 TLN1 200nit 16ms LK 14108 014 INVERTER BOARD 19 TQ602 001 LCD CABLE 50 TQ602 009 Category Description Acer P N ...

Page 171: ...3 TQ602 006 SCREW PAD 47 TQ602 001 LCD PANEL G 14 1 WXGA AUO B141EW04 V4 LF 200nit 16ms LK 14105 018 LCD PANEL G 14 1 WXGA SAM LTN141W3 L01 J L6 LF 200nit 16ms LK 14106 014 LCD PANEL G 14 1 WXGA CMO N141I3 L02 LF 200nit 10ms LK 1410D 016 LCD PANEL G 14 1 WXGA LPL LP141WX3 TLN1 200nit 16ms LK 14108 014 INVERTER 19 TQ602 001 LCD CABLE 50 TQ602 009 Category Description Acer P N ...

Page 172: ...BEZEL FOR CCD 60 TQ602 005 LCD BRACKET R 33 TQ602 004 LCD BRACKET L 33 TQ602 005 CAMERA 0 3M 57 TQ602 001 CAMERA BRACKET 33 TQ602 006 SCREW PAD 47 TQ602 001 Mainboard MB ASSY UMA TBD MB ASSY DIS TBD CPU SUPPORT BRIDGE TBD Category Description Acer P N ...

Page 173: ...INEON HYS64T128021EDL 3S KN 1GB02 036 RAM 2GB DDRII 667 HYNIX HYMP125S64CP8 Y5 KN 2GB0G 004 RAM 2GB DDRII 667 SAMSUNG M470T5663QZ3 CE6 KN 2GB0B 003 RAM 2GB DDRII 667 MICRON MT16HTF25664HY 667E1 KN 2GB04 001 Thermal Module CPU THERMAL MODULE UMA 60 TQ602 006 CPU THERMAL MODULE DIS 60 TQB02 001 Speaker SPEAKER R 23 TQ602 002 SPEAKER L 23 TQ602 003 MIC SET 23 TQ602 004 Miscellaneous RUBBER FOOT L 47 ...

Page 174: ... NL MA000006WG0 SCREW M2 5 9 NL MACK25090G0 SCREW M2 2 3 NL MACF20001G0 SCREW M2 3 NL MA0000060G0 SCREW M2 5 MA000004TG0 SCREW M3 3 NL MCDK03030G0 SCREW M2 3 VGA MA0000096G0 SCREW M2 5 3 AMD_CPU AM01O000300 SCREW M2 5 3 2 INTEL MA000006C00 SCREW DIS THE SCREW AM043000D00 SCREW M2 5 4 MA0000005G0 ...

Page 175: ...Chapter 6 165 ...

Page 176: ...C2DP8400 TM4730 842G25Mn PA Canada LX TQ60X 005 TM4730 842G25Mn VHP32TRCA2 MC UMACF 1 2G 250 6L 5R CB_n2_FP_0 3D_MA_FR31 C2DP8400 TM4730 842G25Mn PA ACLA Portuguese LX TQ60X 001 TM4730 842G25Mn EM VHP32TRXC1 MC UMACF 1 2G 250 6L 5R CB_n2_FP_0 3D_MA_XC22 C2DP8400 TM4730 842G25Mn PA ACLA Spanish LX TQ60X 002 TM4730 842G25Mn EM VHP32TREA1 MC UMACF 1 2G 250 6L 5R CB_n2_FP_0 3D_MA_ES22 C2DP8400 TM4730 ...

Page 177: ...P_0 3D_MA_EN12 C2DP8400 TM4730 864G32Mn AAP Singapore LX TQ60Z 013 TM4730 864G32Mn VB32TRSG1 MC UMACF 2 2G 320 BT 6L 5R CB_n3_FP_0 3D_MA_EN12 C2DP8600 TM4730 842G32Mn AAP Singapore LX TQ60Z 014 TM4730 842G32Mn VB32TRSG1 MC UMACF 1 2G 320 BT 6L 5R CB_n3_FP_0 3D_MA_EN12 C2DP8400 TM4730 844G32Mn AAP Singapore LX TQ60Z 015 TM4730 844G32Mn VB32TRSG1 MC UMACF 2 2G 320 BT 6L 5R CB_n3_FP_0 3D_MA_EN13 C2DP...

Page 178: ...Mn PA USA LX TQB0X 002 TM4730G 842G25Mn VHP32TRUS1 MC 9MGSHM256CF 1 2G 250 BT 6L 5R CB_n2_FP_0 3D_MA_EN32 C2DP8400 TM4730G 842G25Mn PA Canada LX TQB0X 003 TM4730G 842G25Mn VHP32TRCA2 MC 9MGSHM256CF 1 2G 250 BT 6L 5R CB_n2_FP_0 3D_MA_FR31 C2DP8400 TM4730G 842G25Mn PA ACLA Portuguese LX TQB0X 004 TM4730G 842G25Mn EM VHP32TRXC1 MC 9MGSHM256CF 1 2G 250 BT 6L 5R CB_n2_FP_0 3D_MA_XC22 C2DP8400 TM4730G 8...

Page 179: ...Y 001 TM4730G 842G25Mn VHB32TRAU1 MC 9MGSHM256CF 2 1G 250 BT 9L 5R_n2_FP_0 3D_MA_EN12 C2DP8400 TM4730G 864G32Mn AAP Singapore LX TQB0Z 010 TM4730G 864G32Mn VB32TRSG1 MC 9MGSHM256CF 2 2G 320 BT 6L 5R_n3_FP_0 3D_MA_EN13 C2DP8600 TM4730G 942G25Mn AAP Thailand LX TQB0Z 011 TM4730G 942G25Mn EM VB32TRTH1 MC 9MGSHM256CF 1 2G 250 BT 6L 5R_n3_FP_0 3D_MA_TH23 C2DT9400 TM4730G 841G16Mn AAP Thailand LX TQB0Z ...

Page 180: ...M8XS SP1x2M MW N TCS4E TM4730 842G25Mn N14 1 WXGA G SO2GBII6 N N250GB5 4 KS NSM8XS SP1x2M MW N TCS4E TM4730 841G16Mn N14 1 WXGA G SO1GBII6 N N160GB5 4 KS NSM8XS SP1x2M MW N TCS4E TM4730 841G16Mn N14 1 WXGA G SO1GBII6 N N160GB5 4 KS NSM8XS SP1x2M MW BT 2 0 TCS4E TM4730 843G32Mn N14 1 WXGA G SO2GBII6 SO1GBII 6 N320GB5 4 KS NSM8XS SP3x3M MW BT 2 0 TCS4E TM4730 863G32Mn N14 1 WXGA G SO2GBII6 SO1GBII 6...

Page 181: ... NSM8XS SP3x3M MW BT 2 0 TCS4E TM4730 842G25Mn N14 1 WXGA G SO2GBII6 N N250GB5 4 KS NSM8XS SP1x2M MW N TCS4E TM4730 841G25Mn N14 1 WXGA G SO1GBII6 N N250GB5 4 KS NSM8XS SP1x2M MW N TCS4E TM4730 842G32Mn N14 1 WXGA G SO2GBII6 N N320GB5 4 KS NSM8XS SP1x2M MW BT 2 0 TCS4E TM4730 844G32Mi N14 1 WXGA G SO2GBII6 SO2GBII 6 N320GB5 4 KS NSM8XS N BT 2 0 TCS4E TM4730 860516Mn N14 1 WXGA G SO512MB II6 N N160...

Page 182: ...N160GB5 4 KS NSM8XS SP3x3M MW BT 2 0 TCS4E TM4730G 841G16Mn N14 1 WXGA SO512MB II6 SO512M BII6 N160GB5 4 KS NSM8XS SP3x3M MW BT 2 0 TCS4E TM4730G 942G16Mn N14 1 WXGA SO1GBII6 SO1GBII 6 N160GB5 4 KS NSM8XS SP3x3M MW BT 2 0 TCS4E TM4730G 942G16Mn N14 1 WXGA G SO1GBII6 SO1GBII 6 N160GB5 4 KS NSM8XS SP3x3M MW BT 2 0 TCS4E TM4730G 862G25Mn N14 1 WXGA G SO2GBII6 N N250GB5 4 KS NSM8XS SP1x2M MW BT 2 0 TC...

Page 183: ... KS NSM8XS SP3x3M MW BT 2 0 TCS4E TM4730G 842G32Mn N14 1 WXGA G SO2GBII6 N N320GB5 4 KS NSM8XS SP3x3M MW BT 2 0 TCS4E TM4730G 841G16Mn N14 1 WXGA G SO1GBII6 N N160GB5 4 KS NSM8XS SP1x2M MW N TCS4E TM4730G 841G16Mn N14 1 WXGA G SO1GBII6 N N160GB5 4 KS NSM8XS SP3x3M MW N TCS4E TM4730G 864G25Mn N14 1 WXGA G SO2GBII6 SO2GBII 6 N250GB5 4 KS NSM8XS SP1x2M MW N TCS4E TM4730G 842G16Mn N14 1 WXGA G SO1GBII...

Page 184: ...Appendix A 174 ...

Page 185: ...ions are tested under Windows XP Home Windows XP Pro environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the TravelMate 4730 series Compatibility Test Report released by the Acer Mobile System Testing Department Appendix B ...

Page 186: ...B385 JMicron JMB385 Card Reader SD MMC MS MS Duo MS HG 1 4 8 bit xD PCI Express CPU Test INTEL C2DP8400 CPU Intel Core2Dual P8400 PGA 2 26G 3M 1066 25W INTEL C2DP8600 CPU Intel Core2Dual P8600 PGA 2 4G 1066 25W 3M INTEL C2DT9400 CPU Intel Core2Dual T9400 PGA 2 53G 6M 1066 35W INTEL C2DP9500 CPU Intel Core2Dual P9500 PGA 2 53G 6M 1066 25W INTEL C2DT9600 CPU Intel Core2Dual T9600 PGA 2 8G 6M 1066 35...

Page 187: ...um Modem Test Lite On Lite Con MC4Z 1 5_3 3V Aus Lite On Conexant Unizion 1 5_3 3v AUS RD02 D330 Northbridge Chipset Test INTEL GM45 NB Chipset Intel CS GM45NB ODD Test SONY NCB24XS ODD SONY COMBO 12 7mm Tray DL 24X CRX890S LF W O bezel SATA PIONEER NSM8XS ODD PIONEER Super Multi DRIVE 12 7mm Tray DL 8X DVR TD08RS LF W O bezel SATA Southbridge Chipset Test INTEL ICH9M SB Chipset Intel CS ICH9M Sof...

Page 188: ...178 Appendix B ...

Page 189: ...formation on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information ...

Page 190: ...180 Appendix C ...

Page 191: ...ps lock on indicator 10 Common Problems 124 computer on indicator 10 CPU 86 D DIMM Module 51 Display 4 display hotkeys 14 E EasyTouch Failure 137 Euro 15 External Module Disassembly Flowchart 45 F Features 1 Fingerprint Reader Failure 138 Flash Utility 37 FPC Cable 94 FRU Field Replaceable Unit List 149 H Hard Disk Drive Module 54 HDTV Switch Failure 139 Hibernation mode hotkey 14 Hot Keys 12 I In...

Page 192: ...POST Codes 142 POST Codes Port 80 142 Power On Failure 124 R Right Speaker Module 76 S speakers hotkey 14 System Block Diagram 4 T Test Compatible Components 175 Thermal Unit Failure 138 Top 145 Touch Pad Bracket 73 touchpad hotkey 14 Touchpad Failure 128 Troubleshooting Built in KB Failure 127 EasyTouch Buttons 137 Fingerprint Reader 138 HDTV Switch 139 Internal Microphone 130 Internal Speakers 1...

Page 193: ...183 Wireless Function Failure 136 WLAN Board 52 ...

Page 194: ...184 ...

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