Acer TravelMate 6000, Service Manual

Page 1: ... Series Service Guide Project Code T41 for TravelMate 6000 Project Code T42 for TravelMate 8000 PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made on TravelMate6000 TravelMate 8000 service guide Date Chapter Updates ...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...Security 37 Boot 41 Exit 42 BIOS Flash Utility 43 Chapter 3 Machine Disassembly and Replacement 45 General Information 46 Before You Begin 46 Disassembly Procedure Flowchart 47 Removing the Battery Pack 50 Removing the Optical Module HDD Module Wireless Lan Card and LCD module 51 Removing the Optical Module 51 Removing the HDD Module 51 Removing the Wireless LAN Card 51 Removing the LCD Module 52 ...

Page 8: ...or Messages 66 Phoenix BIOS Beep Codes 68 Index of Symptom to FRU Error Message 72 Intermittent Problems 76 Undetermined Problems 77 Chapter 5 Jumper and Connector Locations 79 Top View 79 Bottom View 81 Clear BIOS Password 81 Chapter 6 FRU Field Replaceable Unit List 83 Exploded Diagram 84 TravelMate 6000 Series 100 TravelMate 8000 Series 101 Appendix A Model Definition and Configuration 100 Appe...

Page 9: ...ries depending on the model T 3D graphics engine T TravelMate 8000 series employs ATI Mobility RADEONTM 9700 chipset with VGA RAM of 64MB 128MB manufacturing option delivering ground breaking 3D graphics performance T Simultaneous display on LCD and CRT T S video for output to a television or display device that supports S video input T Automatic LCD dim feature that automatically decides the best...

Page 10: ... O Ports T One Card bus type II slot T One RJ 11 phone jack V 90 92 T One RJ 45 jack for LAN Ethernet 10 100 1000 T One DC in jack for AC adapter T One VGA port for external monitor T One DVI digital port T One speaker headphone line out jack 3 5mm mini jack T One audio line in jack 3 5mm mini jack T One microphone line in jack T One IEEE 1394 port T One S video TV out port T One 100 pin port repl...

Page 11: ...RJ11 PG 17 PG 18 CONNECTOR PG 21 SIO PC87391 3 3V LPC 33MHz PC87591 AC LINK USB 1 1 PG 26 MDC 100 Pins TQFP 176 Pins LQFP AC LINK Touchpad PG 29 Parallel FIR Keyboard FLASH PG 26 PG 19 FAN 1 2 PG 26 PG 27 PG 29 1 5V 1 8V CPU CORE System Power MAX1632 BATT SELECTOR PG 31 1 25VDDR 2 5VDDR PG 32 PG 33 PG 36 BATT CHARGER AC BATT CONNECTOR PG 34 PG 37 DC DC Port Replicator PG 30 PS2 X2 1S1P LINE IN LIN...

Page 12: ...D255 D256 D2 6 D34 D315 D324 D314 D373 D358 D33 D317 D295 D331 D29 D2 1 D2 7 D2 8 D386 D372 D356 D328 D222 D219 D28 D293 D66 D579 D31 D82 D68 D 1 D67 D536 D413 D561 D563 D562 D228 D271 D 7 D213 D283 D227 D237 D391 D38 D393 D313 D2 9 D3 3 D3 7 D383 D379 D355 D3 8 D336 D354 D342 D362 D445 D448 D491 D521 D492 D422 D421 D428 D395 D347 D397 D22 D32 D33 D254 D218 D229 D253 D3 6 D416 D364 D368 D35 D352 D...

Page 13: ... D 8 4 2 D 8 4 3 D 8 4 4 D 8 4 5 D 7 1 4 D 9 7 4 D 8 4 D 7 5 8 D 8 2 2 D 9 3 3 D 8 3 7 D 9 1 1 D 9 1 6 D 8 9 D 9 7 3 D 5 9 4 D 5 9 3 D 6 4 3 D 6 3 8 D 6 1 7 D 6 3 6 D 6 2 D 6 3 5 D 5 7 D 5 8 2 D 5 8 5 D 5 8 1 D 5 7 5 D 5 7 6 D 5 7 8 D 5 8 4 D 5 7 4 D 6 5 D 6 5 7 D 9 4 D 9 4 8 D 9 4 5 D 9 3 D 9 6 9 D 9 6 8 D 9 6 7 D 9 6 6 D 9 6 1 D 9 5 D 9 5 9 D 9 5 1 D 9 6 5 D 9 6 4 D 9 6 3 D 9 6 2 D 9 3 4 D 9 5 6...

Page 14: ...ht buttons function like the left and right mouse buttons the center button serves as a 4 way scroll button 5 Palmrest Comfortable support area for your hands when you use the computer 6 Keyboard Inputs data into your computer 7 Status indicators LEDs light emitting diode that turn on and off to show the status of the computer its functions and components 8 Microphone Internal microphone for sound...

Page 15: ...ker 2 4 in 1 memory reader1 Reads cards from Smart Media Memory Stick MultiMedia and Secure Digital cards 3 4 in 1 status indicator1 Displays activity of 4 in 1 memory reader 4 Infrared port Interfaces with infrared devices e g infra red printer IR aware computer 5 Bluetooth button2 Enables or disables Bluetooth functionality 6 Bluetooth indicator2 Indicates that optional Bluetooth is enabled 7 In...

Page 16: ...authentication system 4 Line in jack Accepts audio line in devices e g audio CD player stereo walkman 5 Microphone Jack Accepts input from external microphones 6 Headphone Jack Connect to headphones for other line out audio devices speakers 7 Hard disk bay Houses the computer s hard disk secured by a screw 8 PC Card eject button Ejects the PC Card from the slot 9 PC Card slot Accepts one Type II 1...

Page 17: ...ive Houses a removable media drive module 2 AcerMedia indicator Lights up when the AcerMedia drive is active 3 Eject button Ejects the drive tray 4 Emergency eject slot Ejects the drive tray when the computer is turned off 5 Power jack Connects to an AC adapter ...

Page 18: ...ital visual interface port Provide a better quality digital connection between a PC and a display device 5 Connects to a display device e g external monitor LCD projector and display up to 16 7 million colors and upt 1400X1050 resolution 6 S video Connects t a television or display device with S video input 7 Cooling fan Helps keep the computer cool 8 Security keylock Connects to a Kensington comp...

Page 19: ... pack 5 Battery lock Locks the battery in place 6 Mini PCI slot Slot for adding mini PCI cards 7 Hard disk protector Protects the hard disk from accidental bumps and vibration 8 Hard disk bay Houses the computer s hard disk secured by a screw 9 Memory slot Slot for adding memory DRAM 10 Cooling fan Helps keep the computer cool Note Don t cover or obstruct the opening of the fan 11 Personal identif...

Page 20: ... of the computer and its components Icon Function Description Caps lock Lights when Caps Lock is activated Num lock Lights when Num Lock is activated Media Activity Lights when the disc or AcerMedia is activated Power Lights green when the power is on and orange when the computer is in standby mode Battery Lights orange when the battery is charging ...

Page 21: ...um Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press w and y respectively Scroll Lock does not work with some ...

Page 22: ...fy the keyboard legend cursor control key symbols are not printed on the keys Desired Access Num Lock On Num Lock Off Number keys on embedded keypad Type numbers in a normal manner Cursor control keys on embedded keypad Hold j while using cursor control keys Hold Fn while using cursor control keys Main keyboard keys Hold Fn while typing letters on embedded keypad Type the letters in a normal manne...

Page 23: ...s logo key Start button Combinations with this key perform special functions Below are a few examples Tab Activates next taskbar button E Explores My Computer F Finds Document M Minimizes All j Windows logo key M Undoes Minimize All R Displays the Run dialog box Application key Opens a context menu same as a right click ...

Page 24: ...y Fn F3 Power Options Display the Power Options Properties used by the computer function available if supported by operating system Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both the display screen and external monitor Fn F6 Screen blank Turns the display screen backlight off to save power P...

Page 25: ...Chapter 1 17 Fn y Volume down Decreases the speaker volume Fn x Brightness up Increases the screen brightness Fn z Brightness down Decreases the screen brightness Hot Key Icon Function Description ...

Page 26: ...nited States International If not select and click on Properties then select United States International and click on OK 5 Click on OK To verify the keyboard type in Windows XP follow the steps below 1 Click on Start Control Panel 2 Double click on Regional and Language Options 3 Click on the Language tab and click on Details 4 Verify that the keyboard layout used for En English United States is s...

Page 27: ...er button To the right of the pwoer button are four launch keys They are designated as the mail button the web browser button and two programmable buttons P1 and P2 Launch Key Default application Email Email application Web browser Internet browser application P1 User programmable P2 User programmable ...

Page 28: ... 1 and right 3 buttons located on the edge of the touchpad to do selection and execution functions These two buttons are similar to the left and right buttons on a mouse Tapping on the touchpad produces similar results T Use the 4 way scroll 2 button top bottom left and right to scroll Function Left Button Right Button Scroll Button Tap Execute Click twice quickly Tap twice at the same speed as do...

Page 29: ... and clean The touchpad is sensitive to finger movements Hence the lighter the touch the better the response Tapping too hard will not increase the touchpad s responsiveness Scroll Click and hold the button in the desired direction up down left right Function Left Button Right Button Scroll Button Tap ...

Page 30: ... Level Cache Item Specification Cache controller Built in CPU Cache size 1MB for Intel Pentium M processor at 1 4 1 7GHz Banias 2MB for Intel Pentium M processor at 1 5 2 0GHz Dothan 1st level cache control Always enabled 2st level cache control Always enabled Cache scheme control Fixed in write back System Memory Item Specification Memory controller Intel 855GME built in Memory size 0MB no on boa...

Page 31: ...B 512MB 768MB 256MB 1024MB 1280MB 512MB 128MB 640MB 512MB 256MB 768MB 512MB 512MB 1024MB 512MB 1024MB 1536MB 1024MB 0MB 1024MB 1024MB 128MB 1125MB 1024MB 256MB 1280MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB LAN Interface Item Specification Chipset BroadCom BCM5705M Supports LAN protocol 10 100 Mbps LAN connector type RJ45 LAN connector location Rear panel IR Interface Item Specification Part name...

Page 32: ...tel Data throughput 11M 54M bps Protocol 802 11 a b Interface Mini PCI type II Wireless Module 802 11b g optional device Item Specification Chipset Intel Data throughput 11M 54M bps Protocol 802 11 b g Interface Mini PCI type II Four in One Card Reader Item Specification Chipset OZ711M3 Protocol SMC MS MMC and SD Hard Disk Drive Interface Item Specification Vendor Model Name HGST 30G MORAGA IC25N0...

Page 33: ...ormance Specification With CD Diskette With DVD Diskette Transfer rate KB sec Sustained Max 3 6Mbytes sec Sustained Max 10 8Mbytes sec Buffer Memory 2MB Interface Enhanced IDE ATAPI compatible Applicable disc format DVD DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R read single border DVD RW DVD RAM 2 6GB 4 7GB CD CD DA CD ROM CD ROM XA CD R CD RW Photo Multisession Video CD CD Extra CD CD test Loading m...

Page 34: ...put Voltage 5 V 5 Operating Audio Interface Item Specification Audio Controller RealTek ALC202 Audio onboard or optional Built in Mono or Stereo Stereo Resolution 20 bit stereo Digital to analog converter 18 bit stereo Analog to Ditial converter Compatibility AC97 Mixed sound source Line in CD Voice channel 8 16 bit mono stereo Sampling rate 44 1 KHz 48K byte for AC97 interface Internal microphone...

Page 35: ...Item Specification Chipset TI 43AB21 InterfaceUSB Compliancy Level IEEE 1394 1 0 Number of IEEE 1394 port 1 Location Left side Connector type IEEE 1394 PCMCIA Port Item Specification PCMCIA controller OZ7111M3 Supports card type Type II Number of slots One type II Access location Right panel Supports ZV Zoomed Video port No ZV support Supports 32 bit CardBus Yes Smart Card Reader Item Specificatio...

Page 36: ...al number of keypads 84 85 86 key Windows logo key Yes Internal external keyboard work simultaneously No Note Internal and external keyboard can not work simultaneously by software specification Battery Item Specification Vendor model name Sanyo Panasonic Battery Type Li ion Pack capacity 4400 Ah Number of battery cell 8 Package configuration 4 cells in series 2 series in parallel Normal voltage 1...

Page 37: ... LCD Inverter Item Specification Vendor model name QCI 34KT1IV0001 Brightness conditions Vadj 3 3V Input voltage V 14 4 Input current mA 410 max Output voltage V rms 1400 no load Output current mA rms 5 6 5 4 Output voltage frequency k Hz 55 58K Hz AC Adaptor Item Specification Model number Input rating 90VAC to 264VAC 47Hz to 63Hz Maximum input AC current 3 16A Inrush current 50A 115VAC 100A 230V...

Page 38: ...uspend Audio Power Down Hard Disk Power Down CD ROM Power Down Super I O Low Power mode Save to Disk S4 Also called Hibernate state System saves all system states and data onto the disk prior to power off the whole system System Power Management ACPI mode Power Management ...

Page 39: ...tility However if you encounter configuration problems you may need to run Setup Please also refer to Chapter 4 Troubleshooting when problem arises To activate the BIOS Utility press m during POST when Press F2 to enter Setup message is prompted on the bottom of screen Press m to enter setup Press F12 during POST to enter multi boot menu In this menu user can change boot device without entering BI...

Page 40: ... this item T Press while you are in any of the menu options to go to the Exit menu T In any menu you can load default settings by pressing t You can also press u to save any changes made and exit the BIOS Setup Utility NOTE You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are...

Page 41: ...o hard disc drive or other devices are installed this field would display a blank line IDE2 Model Name This field displays the model name of HDD installed on Secondary IDE master The system can automatically detect the hard disc model name If there is no hard disc drive or unknown type this field would display None Serial Number This field shows the serial number of HDD installed on Secondary IDE ...

Page 42: ... displays a summary of your computer hardware information and also includes basic setup parameters It allows the user to specify standard IBM PC AT system parameters NOTE The screen above is for reference only Actual values may differ ...

Page 43: ... the VGA memory size The default value is set to 16MB Option 16 32MB Note VGA memory size for TravelMate 8000 series 128MB Quiet Boot Determines if Customer Logo will be displayed or not shows Summary Screen is disabled or enabled Enabled Customer Logo is displayed and Summary Screen is disabled Disabled Customer Logo is not displayed and Summary Screen is enabled Option Enabled or Disabled Power ...

Page 44: ...Normal or Bi directional Base I O address Sets the I O address of the parallel port This parameter is enabled only if Mode is set to ECP or Bi directional This parameter is enabled only if Mode is set to ECP 378h 278h 3BCH Interrupt Sets the interrupt request of the parallel port IRQ7 IRQ5 DMA channel Sets a DMA channel for the printer to operate in ECP mode This parameter is enabled only if Mode ...

Page 45: ...Chapter 2 37 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use ...

Page 46: ...n opt to enable the Password on boot parameter 5 When you are done press u to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key The Set Password box appears Parameter Description Option Supervisor Password is Shows the setting of the supervisor password Clear or Set U...

Page 47: ...et Password box appears 2 Type the current password in the Enter Current Password field and press e 3 Type a password in the Enter New Password field Retype the password in the Confirm New Password field 4 Press e After setting the password the computer sets the User Password parameter to Set 5 If desired you can enable the Password on boot parameter 6 When you are done press u to save the changes...

Page 48: ...40 Chapter 2 If the new password and confirm new password strings do not match the screen will display the following message ...

Page 49: ...1 Boot This menu allows the user to decide the order of boot devices to load the operating system Bootable devices includes the distette drive in module bay the onboard hard disk drive and the CD ROM in module bay ...

Page 50: ...he parameters in this screen Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS Exit Discarding Changes Exit utility without saving setup data to CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS ...

Page 51: ...ry Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Fellow the steps below to run the Phlash 1 Prepare a boot...

Page 52: ...44 Chapter 2 ...

Page 53: ...atic discharge T Small Philips screw driver T Philips screw driver T Flat head screwdriver T Plastic flat head screw driver T Hex screw driver T Tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components When you remove the stripe cover please be careful not ...

Page 54: ...ff the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Remove the battery pack NOTE TravelMate 6000 TravelMate 8000 series product uses mylar or tape to fasten the FFC FPC connectors cable you may need to tear the tape or mylar before you disconnect different FFC FPC connectors ...

Page 55: ... Start Battery HDD Door Middle Cover ODD Module HDD Module Hx2 Fx2 LCD Module Sx4 ODD Board ODD Bracket Keyboard Hx2 Mx3 Main Unit Assembly Front Bezel Logic Upper Assembly Sx19 Hx2 Ux3 Logic Lower Assembly Dimm Door Memory Hx2 Ox4 Function Key Board PCI Door Wireless LAN Card Hx2 Hx3 ODD Ax4 Hx1 Hx1 Main Board CPU Dimm HDD Bracket 4 in 1 Card Rearder Modem Bluetooth Combo Card Smart Card Reader T...

Page 56: ...I NI NYLOK F SCREW M2 0X5 I NI NYLOK G SCREW M2 5X3 I NI NYLOK H SCREW M2 5X4 0 B NI NYLOK I SCREW M2 5X4 I NYLOK J SCREW M2 5X5 0 I NI NYLOK K SCREW M2 5X5 5 P NI NYLOK LCD Module 6 LCD Cushions Jx6 LCD Bezel LCD Inverter LCD Assembly Hx4 LCD Panel LCD Brackets Hx4 LCD Coaxial Cable LCD Wireless Antenna Hx2 LCD Latch Kit Bracket Dx1 LCD Latch Kit Dx4 ...

Page 57: ... 7I NYLOK M SCREW M1 7X3 5 I BZN N SCREW M2X3 I BNI NYLOK O SCREW M2 0X5 0 I BNI NYLOK P SCREW M2 0X6 0 I NI NYLOK Q SCREW M2 5X2 I NI NYLOK R SCREW M2 5X4 I BNI S SCREW M2 5X7 T SCREW M3 0X3 5 U SCREW M2 5X5 BLACK Item Description ...

Page 58: ...50 Chapter 3 Removing the Battery Pack 1 Release the battery lock 2 Slide the battery latch then remove the battery ...

Page 59: ...atch 2 Remove the ODD module Removing the HDD Module 1 Remove the two screws holding the HDD cover 2 Remove the HDD cover 3 Remove the HDD module Removing the Wireless LAN Card 1 Remove the screw that secures the PCI door then remove the PCI door 2 Disconnect the right and the left wireless antenna 3 Pop out the wireless LAN card then remove it ...

Page 60: ...th the assistance of a plastic flat head screw driver 3 Disconnect the LCD cable then take out the cable from the upper case 4 Disconnect the left wireless LAN antenna line Then take out the antenna from the upper case with a tweezers 5 Unscrew the four screws holding the LCD hinges two on each side 6 Then remove the entire LCD module ...

Page 61: ...o screws as the picture shows 6 Turn over the keyboard Disconnect the keyboard FFC then remove the keyboard Separate the main unit into the logic upper and the logic lower assembly 1 Remove the three screws on the rear panel 2 Unscrew the 19 screws on the bottom panel 3 Detach the front bezel from the main unit 4 Remove the two screws Then take the right and the left antenna off the main unit 5 Di...

Page 62: ...crews holding the touchpad shielding and the touchpad board 3 Disconnect the touchpad FFC from the touchpad board 4 Remove the touchpad board 5 Remove the wireless and bluetooth button off the touchpad board 6 Remove the four screws that fasten the touchpad holder 7 Remove the touchpad off the logic upper assembly 8 Disconnect touchpad FFC ...

Page 63: ...ule 4 Disconnect the fan connector then remove the thermal module 5 Remove one screw that secures the main board as picture shows 6 Remove another screw that fastens the main board 7 Take out the bluetooth antenna 8 Disconnect the speaker set cable 9 To remove the main board from the lower case assembly first press the PCMCIA card button 10 Then take the main board off the lower case assembly 11 U...

Page 64: ...en remove the CPU 15 Pop out the memory then remove it 16 Unscrew the two screws that secure the modem bluetooth combo card Remove the modem bluetooth combo card then disconnect the connector 17 Disconnect the bluetooth antenna and the modem cable 18 Disconnect the smart card reader FPC 19 Unscrew the two screws holding the smart card reader then remove it ...

Page 65: ...e four screws that fasten the right and the left LCD brackets Then remove the right and the left LCD brackets 7 Tear off the electric conductive tape that fastens the LCD coaxial cable 8 Tear off another electric conductive tape that fastens the LCD coaxial cable 9 Disconnect the LCD coaxial cable 10 Detach the wireless antenna from the LCD panel 11 Remove the two screws holding the LCD latch kit ...

Page 66: ...58 Chapter 3 13 Unhook the spring 14 Remove the screw that fastens the LCD latch kit 15 Then remove the LCD latch kit ...

Page 67: ...cal Drive Module 1 Remove the two screws holding the ODD bracket 2 Remove another screw as the picture shows 3 Then remove the last two screws on the back side of the ODD module 4 Slide the ODD from the ODD bracket 5 Then remove the optical bracket 6 In order to open the ODD use an uncurved pin to press the emergency eject hole 7 Remove the three screws that fasten the ODD door 8 Then detach the O...

Page 68: ...60 Chapter 3 ...

Page 69: ...ed and secured there are no obvious shorts or opens there are no obviously burned or heated components all components appear normal 5 Use the following table with the verified symptom to determine which page to go to Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power System Check on page 63 POST does not complete No beep or error codes are indicated Power On ...

Page 70: ...eyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested If the internal keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board If the keyboard cable connection is correct run the Keyboard Test If the tests detect a keyboard ...

Page 71: ... Remove the battery pack 2 Connect the power adapter and check that power is supplied 3 Disconnect the power adapter and install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check in the following list T Check the Battery Pack on page 64 ...

Page 72: ... light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad check If the touchpad doesn t work do the following actions one at a time to correct the problem Do not replace a non defective FRU 1 After rebooting run Tracking Pad PS2 Mode Driver For example run Syn touch driver 2 Run utility with the PS 2 mouse function and check if the ...

Page 73: ...ext possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 77 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may i...

Page 74: ...n reboot system Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system Main board Previous boot incomplete Default configuration used Load Default Settings in BIOS Setup Utility RTC battery Main baord Invalid System Configuration Data Load Default Settings in BIOS Setup Utility Main board Operating system not found Enter Setup and see if fixed disk a...

Page 75: ...r on indicator turns on and LCD is blank Power source battery pack and power adapter See Power System Check on page 63 Reconnect the LCD connector Hard disk drive LCD cable LCD inverter LCD Main board Power on indicator turns on and LCD is blank But you can see POST on an external CRT Reconnect the LCD connectors LCD cable LCD inverter LCD Main board Power on indicator turns on and a blinking curs...

Page 76: ...ze 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Test 8742 Keyboard Controller 24h Set ES segment register to 4 GB 26h Enable A20 line 28h Autosize DRAM 29h Initialize POST Memory Manager 2Ah Clear 215 KB base RAM 2Ch 1 3 4 1 RAM failure on address line xxxx 2Eh 1 3 4 3 RAM failure on data ...

Page 77: ...Setup System Management Mode SMM area 6Ah Display external L2 cache size 6Bh Load custom defaults optional 6Ch Display shadow area message 6Eh Display possible high address for UMB recovery 70h Display error messages 72h Check for configuration errors 76h Check for keyboard errors 7Ch Set up hardware interrupt vectors 7Eh Initialize coprocessor if present 80h Disable onboard Super I O ports and IR...

Page 78: ...ematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done prepare to boot operating system B4h 1 One short beep before boot B5h Terminate QuietBoot optional B6h Check password optional B9h Prepare Boot BAh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu BEh Clear sc...

Page 79: ...Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one beep before boot F5h Boot to Mini DOS F6h Clear Huge Segment F7h Boot to Ful...

Page 80: ... horizontal or vertical lines displayed Reconnect the LCD cable LCD cable LCD Main board Indicator Related Symptoms Symptom Error Action in Sequence Indicator incorrectly remains off or on but system runs correctly Main board HDD CD ROM active indicators cannot work HDD CD ROM drive Device driver Main board Power Related Symptoms Symptom Error Action in Sequence Power shuts down during operation P...

Page 81: ...le Main board Check BIOS revision System can power on but you hear two long beeps B B and the LCD is blank Reinsert DIMM DIMM Main board Speaker Related Symptoms Symptom Error Action in Sequence In Windows multimedia programs no sound comes from the computer OS volume control Audio driver Speaker Main board Internal speakers make noise or emit no sound Speaker Main board Microphone cannot work Aud...

Page 82: ...tility to execute Load Setup defaults then reboot system Reconnect hard disk CD ROM drives FDD or other peripherals Main board External display does not work correctly Press Fn F5 LCD CRT Both display switching Keyboard Main board USB does not work correctly Main board Print problems Enter BIOS Setup Utility to execute Load Default Settings then reboot the system Run printer self test Printer driv...

Page 83: ...ns see Undetermined Problems on page 77 Modem LAN Related Symptoms Symptom Error Action in Sequence Internal modem does not work correctly Phone cable Driver Reconnect the Internal modem cable to the main board tightly Main board Internal LAN does not work correctly Lan cable Driver Main board ...

Page 84: ...tatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors ...

Page 85: ...the failure is operating correctly See Power System Check on page 63 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices T Non Acer devices T Printer mouse and other external devices T Battery pack T Hard disk drive T DIMM T PC Cards 4 Power on the computer 5 Determine if the problem has changed 6 I...

Page 86: ...78 Chapter 4 ...

Page 87: ...D328 D222 D219 D28 D293 D66 D579 D31 D82 D68 D 1 D67 D536 D413 D561 D563 D562 D228 D271 D 7 D213 D283 D227 D237 D391 D38 D393 D313 D2 9 D3 3 D3 7 D383 D379 D355 D3 8 D336 D354 D342 D362 D445 D448 D491 D521 D492 D422 D421 D428 D395 D347 D397 D22 D32 D33 D254 D218 D229 D253 D3 6 D416 D364 D368 D35 D352 D341 D329 D335 D323 D266 D298 D299 D394 D2 2 D348 D359 D272 D238 D244 D24 D214 D211 D289 D92 D243 ...

Page 88: ...80 Chapter 5 9 Fan connector 21 LCD cable connector 10 USB connector 22 LED board connector 11 1394 connector 23 Internal microphone connector 12 PCMCIA ...

Page 89: ... D 5 7 7 D 9 7 7 D 8 3 1 D 8 7 D 8 3 D 8 4 1 D 8 4 2 D 8 4 3 D 8 4 4 D 8 4 5 D 7 1 4 D 9 7 4 D 8 4 D 7 5 8 D 8 2 2 D 9 3 3 D 8 3 7 D 9 1 1 D 9 1 6 D 8 9 D 9 7 3 D 5 9 4 D 5 9 3 D 6 4 3 D 6 3 8 D 6 1 7 D 6 3 6 D 6 2 D 6 3 5 D 5 7 D 5 8 2 D 5 8 5 D 5 8 1 D 5 7 5 D 5 7 6 D 5 7 8 D 5 8 4 D 5 7 4 D 6 5 D 6 5 7 D 9 4 D 9 4 8 D 9 4 5 D 9 3 D 9 6 9 D 9 6 8 D 9 6 7 D 9 6 6 D 9 6 1 D 9 5 D 9 5 9 D 9 5 1 D 9...

Page 90: ...82 Chapter 5 ...

Page 91: ...D SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you should follow the local government ordinance or regulations on how to dispose ...

Page 92: ...er NS ADAPTER 65W TBD TBD ADAPTER 65W TBD TBD Battery NS BATTERY SANYO LI ION 8CELL 4400mAH SI QT83 BT T2303 001 BATTERY SIMPLO LI ION 8CELL BATTERY PACK ZG14S2P 4400mAH BT T2905 001 BATTERY SANYO LI ION 6CELL MODEL NAME 3UF103450P 2 QC 20 3600 Mah BT T2303 002 Boards MODEM CARD AMBIT T60M283 15 54 A10V7 001 ...

Page 93: ... 003 MODEM CABLE 50 T23V7 002 POWER CORD US 3 pin 27 A03V7 001 POWER CORD PRC 3 Pin 27 A03V7 003 ZI1S POWER CORD SPARE PART KOERA 27 T23V7 006 ET2S POWER CORD S P EU 27 A03V7 002 ET2S POWER CORD S P UK 27 A03V7 004 ET2S POWER CORD S P ITALIAN 27 A03V7 005 ET2S POWER CORD SPARE PART SWISS 27 A03V7 007 ET2S POWER CORD S P AU 27 A03V7 008 ET2S POWER CORD S P DANISH 27 A03V7 006 Case Cover Bracket Ass...

Page 94: ...ER CASE ASSY W SPEAKER 60 T41V7 002 I O BRACKET W MICROPHONE 6K T41V7 001 TOUCH PAD SHIELDING FOR TOUCH PAD BOARD 33 T23V7 001 TOUCHPAD BOARD BUTTON 33 T41V7 001 LOWER CASE W O SPEAKER 60 T23V7 001 UPPER CASE W TOUCHPAD HOLDER 60 T23V7 002 I O BRACKET W MICROPHONE 6K T23V7 001 Communication Module WIRELESS LAN ANTENNA BASE 50 T41V7 001 TravelMate 6000 FRU List Picture No Partname And Description P...

Page 95: ...rive NS HDD 20GB 2 5 IN 4200RPM TOSHIBA TITAN MK2018GAP KH 25204 001 HDD 30GB 2 5 IN 4200RPM HITACHI EUCALYPTUS DK23EA 30 KH 33005 002 HDD 30GB 2 5 IN 4200RPM FUJITSU HORNET 16L MHS2030AT KH 03006 001 HDD 30GB 2 5 IN 4200RPM TOSHIBA NEPTUNE MK3021GAS KH 33004 001 HDD 40GB 2 5 IN 4200RPM HITACHI EUCALYPTUS DK23EA 40 KH 34005 002 HDD COVER 42 T23V7 010 HDD CASE 33 T23V7 004 Keyboard NS KEYBOARD DARF...

Page 96: ... CANADIAN FRENCH KB T4107 021 KEYBOARD DARFON GREEK KB T4107 023 KEYBOARD DARFON RUSSIAN KB T4107 024 LCD LCD MODULE 14 1 TFT XGA QDI QD141X1LH12 TBD LCD MODULE 15 TFT SXGA AU B150PG01 TBD LCD MODULE 15 IN SXGA HANNSTAR HSD150PK14 A TBD LCD MODULE 15 IN SXGA CPT CLAA150PB01 TBD LCD MODULE 15 IN SXGA SAMSUNG LTN150P4 L03 150nit TBD LCD 14 1 IN TFT XGA QDI QD14 11XLH12 TBD LCD 15 IN TFT SXGA AU B150...

Page 97: ...WITH LOGO 15 0 IN 60 T41V7 004 LCD BEZEL 14 1 IN 60 T23V7 004 LCD BEZEL 15 IN W RUBBER 60 T29V7 004 LCD COAXIAL CABLE 14 1 FOR QDI 50 T23V7 011 LCD COAXIAL CABLE FOR 15 IN SXGA 50 T41V7 003 LCD COAXIAL CABLE FOR 15 IN SXGA 50 T41V7 004 Main Board 251 The System MAINBOARD W SMART CARD READER PCMCI SLOT W O CPU MEMORY LB T4106 001 NS PCMCIA SLOT 22 T41V7 001 Memory TravelMate 6000 FRU List Picture N...

Page 98: ... MICRON MT16VDDS6464HG 265B4 KN 51204 002 Optical Drive DVD RW COMBO MODULE 24X KME UJDA750 TBD DVD RW COMBO MODULE 24X QSI SBW 242C TBD DVD DUAL MODULE 4X PIONEER DVR K12RA TBD DVD DUAL MODULE 4X QSI SDW 042 TBD DVD RW COMBO DRIVE 24X KME UJDA750 TBD DVD RW COMBO DRIVE 24X QSI SBW 242C TBD DVD DUAL DRIVE 4X PIONEER DVR K12RA TBD DVD DUAL DRIVE 4X QSI SDW 042 TBD DVD RW COMBO BEZEL FOR MKE 42 T23V...

Page 99: ...14 SCREW M2 0X5 I NI NYLOK 86 T23V7 006 SCREW M2 0X6 0 I NI NYLOK 86 T23V7 017 SCREW M2 5X2 I NI NYLOK 86 T23V7 018 SCREW M2 5X3 I NI NYLOK 86 A03V7 010 SCREW MM25050IL64 86 A03V7 003 SCREW M2 5 7 0 FOR NEW ANTENNA 86 T25V7 021 SCREW I2 3M NIHY M2L3 86 T25V7 008 SCREW M2 5X0 45 7I NYLOK 86 T23V7 012 SCREW M2 0X5 0 I BNI NYLOK 86 T23V7 015 SCREW M2 0X2 5 I NI NYLOK 86 A03V7 007 SCREW I3 3 5M NIH M3...

Page 100: ...O LI ION 8CELL BATTERY PACK ZG14S2P 4400mAH BT T2905 001 BATTERY SANYO LI ION 6CELL MODEL NAME 3UF103450P 2 QC 20 3600 Mah BT T2303 002 Boards MODEM CARD AMBIT T60M283 15 54 A10V7 001 MODEM BLUETOOTH COMBO BOARD AMBIT T60M665 00 54 T23V7 002 WIRELESS LAN BOARD 802 11b g INTEL 54 T25V7 003 NS LAUNCH BOARD 55 T41V7 001 NS TOUCH PAD BOARD W CABLE 55 T41V7 002 SWITCH BOARD 55 T41V7 003 Cables TOUCHPAD...

Page 101: ... 007 ET2S POWER CORD S P AU 27 A03V7 008 ET2S POWER CORD S P DANISH 27 A03V7 006 Case Cover Bracket Assembly MIDDLE COVER W NAME PLATE TM6000 42 T41V7 001 DIMM DOOR W SCREW 42 T23V7 002 WIRELESS BOARD COVER 42 T23V7 011 FRONT BEZEL FOR 4 IN 1 MODEL 42 T23V7 003 UPPER CASE ASSY W TOUCHPAD 60 T41V7 001 LOWER CASE ASSY W SPEAKER 60 T41V7 002 I O BRACKET W MICROPHONE 6K T41V7 001 TOUCH PAD SHIELDING F...

Page 102: ... 0GHZ 512K 400FSB 1 3V 478PIN C 1 STEPPING 01 P4MNW 2G0 INTEL PENTIUM 4 M NORTHWOOD 2 2GHZ 512K 400FSB 1 3V 478PIN C 1 STEPPING 01 NORTH 22B INTEL PENTIUM 4 M NORTHWOOD 2 2GHZ 512K 400FSB 1 3V 478PIN C 1 STEPPING 01 P4MNW 2G4 HDD Hard Disk Drive NS HDD 20GB 2 5 IN 4200RPM TOSHIBA TITAN MK2018GAP KH 25204 001 HDD 30GB 2 5 IN 4200RPM HITACHI EUCALYPTUS DK23EA 30 KH 33005 002 HDD 30GB 2 5 IN 4200RPM ...

Page 103: ...ORTUGUESE KB T4107 012 KEYBOARD DARFON ARABIC KB T4107 013 KEYBOARD DARFON BELGIUM KB T4107 014 KEYBOARD DARFON SWEDEN KB T4107 015 KEYBOARD DARFON CZECH KB T4107 016 KEYBOARD DARFON HUNGAIAN KB T4107 017 KEYBOARD DARFON NORWAY KB T4107 018 KEYBOARD DARFON DANISH KB T4107 019 KEYBOARD DARFON TURKISH KB T4107 020 KEYBOARD DARFON CANADIAN FRENCH KB T4107 021 KEYBOARD DARFON GREEK KB T4107 023 KEYBOA...

Page 104: ...3V7 007 LCD BRACKET 14 1 LEFT W HINGE 33 T23V7 006 LCD BRACKET 14 1 LEFT W HINGE 33 T23V7 008 LCD PANEL WITH LOGO 14 1 IN 60 T41V7 003 LCD PANEL WITH LOGO 15 0 IN 60 T41V7 004 LCD BEZEL 14 1 IN 60 T23V7 004 LCD BEZEL 15 IN W RUBBER 60 T29V7 004 LCD COAXIAL CABLE 14 1 FOR QDI 50 T23V7 011 LCD COAXIAL CABLE FOR 15 IN SXGA 50 T41V7 003 LCD COAXIAL CABLE FOR 15 IN SXGA 50 T41V7 004 Main Board TravelMa...

Page 105: ...266 512MB 0 14U INFINEON HYS64D64020GBDL 7 B KN 51202 003 MEMORY SO DIMM DDR266 512MB MICRON MT16VDDS6464HG 265B4 KN 51204 002 Optical Drive DVD RW COMBO MODULE 24X KME UJDA750 TBD DVD RW COMBO MODULE 24X QSI SBW 242C TBD DVD SUPER MULTI MODULE HLDS GWA 4080N TBD DVD SUPER MULTI KME UJ 820B TBD DVD RW COMBO DRIVE 24X KME UJDA750 TBD DVD RW COMBO DRIVE 24X QSI SBW 242C TBD DVD SUPER MULTI DRIVE HLD...

Page 106: ...007 4 IN 1 READER 6K T41V7 002 Screws SCREW M2 5X4 I NYLOK 86 T23V7 009 SCREW M2 0X3 5 I NI NYLOK 86 T23V7 005 SCREW M2X3 I BNI NYLOK 86 T23V7 014 SCREW M2 0X5 I NI NYLOK 86 T23V7 006 SCREW M2 0X6 0 I NI NYLOK 86 T23V7 017 SCREW M2 5X2 I NI NYLOK 86 T23V7 018 SCREW M2 5X3 I NI NYLOK 86 A03V7 010 SCREW MM25050IL64 86 A03V7 003 TravelMate 8000 FRU List Picture No Partname And Description Part Number...

Page 107: ...REW I2 3M NIHY M2L3 86 T25V7 008 SCREW M2 5X0 45 7I NYLOK 86 T23V7 012 SCREW M2 0X5 0 I BNI NYLOK 86 T23V7 015 SCREW M2 0X2 5 I NI NYLOK 86 A03V7 007 SCREW I3 3 5M NIH M3L3 5 86 A03V7 011 TravelMate 8000 FRU List Picture No Partname And Description Part Number ...

Page 108: ... LCD Memory HDD GB ODD Card Reader Wireless LAN 6003LCi PM 1 6GHz 1M 15 0 SXGA DDR333 2x256MB 40GB 60GB 24x Combo 4 in 1 802 11b g 6003LMi PM 1 6GHz 1M 15 0 SXGA DDR333 2x256MB 60GB 4x DVD Dual 4 in 1 802 11b g Model Definition and Configuration Appendix A ...

Page 109: ...DD GB ODD Card Reader Wireless LAN BT 8002LCi PM 1 5GHz 1M 15 0 SXGA DDR333 2x256MB 60GB 24x Combo 4 in 1 802 11b g Y 8003LCi PM 1 6GHz 1M 15 0 SXGA DDR333 1x256MB DDR333 2x256MB 60GB 24x Combo 4 in 1 802 11b g Y 8003LMi PM 1 6GHz 1M 15 0 SXGA DDR333 2x256MB 60GB 4x DVD SMulti 4 in 1 802 11b g Y ...

Page 110: ...Appendix A 102 ...

Page 111: ...s XP Home environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the TravelMate 6000 TravelMate 8000 series Compatibility Test Report released by the Acer Mobile System Testing Department Test Compatible Components Appendix B ...

Page 112: ...HP Laser Jet 2100 HP Desk Jet 840C HP Desk Jet 930C HP Laser Jet 5M ZIP IOMega ZIP 100 LPT Port Cable LL5 cable 1394 Port HDD IEEE 1394 Fire Wire USB 1 1 Combo Hard Drive CCD StealthFire tm HUB Aten 1394 HUB FH 600 Cable 1394 four to four cable MO Fujitsu Limited MDF3130EE USB 2 0 HUB Adaptec 4 Port XHUB4 for Dell Highspeed 4 Port HDD USB HDD Easy Box USB HDD LACIE for Dell CD ROM LACIE 16 10 40 f...

Page 113: ...6000 NMB K B ZIPPY USB K B TK532 USB KeyPad ZIPPY USB Keypad KW 610 Wireless Keyboard Mouse Acer Keyboard Mouse Receiver Logitech Keyboard Mouse Receiver USB Camera Petaex optixo 330 USB CCD Intel YC72 Dlink DSC 350 USB CCD Dlink WebCam DSB C300 Logitech QuickCam Home Creative WebCam USB HDD HD 530 Tested to comply with FCC Standards USB Printer HD DeskJet 930C HP DeskJet 840C USB Multi Function O...

Page 114: ...HUB 3COM SUPER STACK II 3C16611 24port LAN Hub Accton ChefaHub Power 3016P Accton CheetahSwitch Workgroup 3008A Cnet 8 port switch Netvin 5 port switch S Video TV Sony Trinitron 14 PVM 14M4U Dell 2000FP PC Cards Modem 3Com 56K Modem 3CXM756 Gold Card Glabal 56K Fax Billionton 56K Modem FM56C BF 16 bit LAN Card 3COM 10M CardBus LAN Card 3CCFE589ET D Link Fast Ethernet DFE 650 ACCTON EN2228 32 bit L...

Page 115: ...r Apapter PCMCIA 4 in 1 SONY Memory Stick Card Reader MSAC PC2 PQI CF CARD Reader PNY PCMCIA 4 in 1 MMC Card Apacer 32MB SanDisk 64MB PQI 64MB MS Card Apacer 128MB Sony Memory Stick 128MB MSA 128A SD Card Toshiba 128MB Sundisk 128MB SM Card Transcend 128MB SanDisk 128MB CF Card SanDisk 128MB Audio Jacks Speaker JS 100 Jazz 3D Speaker SANYO AMPUFIED Speaker System AIWA STEREO SANYO 3D Speaker OTTO ...

Page 116: ...108 Appendix B ...

Page 117: ...esktop and Server models including T Service guides for all models T User s manuals T Training materials T Bios updates T Software utilities T Spare parts lists T TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are T Detailed information on Acer s Internation...

Page 118: ...110 Appendix C ...

Page 119: ...51 removing 51 Disassembly Battery Pack 48 CD ROM DVD ROM Module 53 Floppy Disk Drive 57 Procedure Flowchart 47 Display 3 DVD ROM Interface 25 E Error Symptom to Spare Part Index 65 External CD ROM Drive Check 62 External Diskette Drive Check 62 F Features 1 Flash Utility 43 Floppy Disk removing the 57 FRU Field Replaceable Unit List 83 H Hard disk 24 HDD 24 Hot Keys 13 I Indicators 12 Intermitten...

Page 120: ...iagram 3 Layout 4 System Diagnostic Diskette 43 System Memory 22 System Utilities 31 System Utility Diskette 43 T Test Compatible Components 103 Touchpad Check 64 Troubleshooting 61 U Undetermined Problems 77 USB 27 utility BIOS 31 V Video 26 W Windows 2000 Environment Test 104 ...