Acer TravelMate B3, User Manual

Page 1: ...USER S MANUAL ...

Page 2: ...register it Important This manual contains proprietary information that is protected by copyright laws The information contained in this manual is subject to change without notice Some features described in this manual may not be supported depending on the Operating System version Images provided herein are for reference only and may contain information or features that do not apply to your comput...

Page 3: ...re 42 Connecting to a cellular network 42 Bluelight Shield 44 Acer ProShield Plus 46 Overview 46 Setting up Acer ProShield Plus 46 File Encryption Decryption 48 File Shredder 48 Personal Secure Drive 49 Alert 50 Security Report 50 Securing your computer 51 Using a computer security lock 51 Using passwords 51 Entering passwords 52 BIOS utility 53 Boot sequence 53 Setting passwords 53 Power manageme...

Page 4: ...e are my apps 76 What is a Microsoft ID account 77 How do I check for Windows updates 78 Where can I get more information 78 Troubleshooting 79 Troubleshooting tips 79 Error messages 79 Internet and online security 81 First steps on the net 81 Protecting your computer 81 Choose an Internet Service Provider 81 Network connections 83 Surf the Net 84 Internet security software 85 ...

Page 5: ...g for your computer and your health Where to find the power button ports and connectors Tips and tricks for using the touchpad and keyboard How to create recovery backups Guidelines for connecting to a network and using Bluetooth Information on using Acer s bundled software ...

Page 6: ...bleshooting Once you have connected to the internet you can download updates for your computer from http go acer com id 17883 1 The link will open the Acer Support webpage 2 Scroll down to Drivers and Manuals and search for your model by pasting in or manually entering the serial number SNID or product model 3 From this page you can also download and install the Acer identification utility that wi...

Page 7: ... device Do not expose the computer to direct sunlight Do not place it near sources of heat such as a radiator Do not expose the computer to temperatures below 0º C 32º F or above 50º C 122º F Do not subject the computer to magnetic fields Do not expose the computer to rain or moisture Do not spill water or any liquid on the computer Do not subject the computer to heavy shock or vibration Do not ex...

Page 8: ...n cleaning the computer follow these steps 1 Turn off the computer 2 Disconnect the AC adapter 3 Use a soft moist cloth Do not use liquid or aerosol cleaners If your computer is dropped or visibly damaged or does not work normally please contact your nearest authorized Acer service center Guidelines for safe battery usage Precautions when charging batteries The useful lifespan of a battery is adve...

Page 9: ...id the warranty If you plan to store the device for a long period of time turn off the device remove AC power and store the product at room temperature 0 C 35 C in a dry humidity 45 80 well ventilated area Avoid direct sunlight high temperatures and high humidity Do not leave your device s battery completely discharged for a long period of time this may cause battery deformation or damage We recom...

Page 10: ... at temperatures below 0 C 32 F or above 35 C 95 F The full performance of a new battery is achieved only after two or three complete charge and discharge cycles The battery can be charged and discharged hundreds of times but it will eventually wear out When the operation time becomes noticeably shorter than normal check an authorized reseller to purchase a new battery Use the battery only for its...

Page 11: ...s household waste Wireless devices may be susceptible to interference from the battery which could affect performance Internal battery Do not attempt to replace a built in rechargeable battery battery replacement must be done by an Acer authorized repair facility Recharge the battery by following the instruction included in the product documentation Note Please refer to www acer com for battery sh...

Page 12: ...Actual products specifications may vary Icon Item Description 1 Microphones Internal digital microphones for sound recording 2 Webcam Web camera for video communication A light next to the webcam indicates that the webcam is active 3 Screen with lay flat hinge Displays computer output supports touch or non touch option 4 Webcam shutter Slide the shutter to the left to cover the webcam Slide right ...

Page 13: ...Your Acer notebook tour 13 Keyboard view Model A Model B 2 3 1 2 1 4 3 ...

Page 14: ...er See Using the keyboard on page 21 3 Touchpad Touch sensitive pointing device The touchpad and selection buttons form a single surface Press down firmly on the touchpad surface to perform a left click Press down firmly on the lower right corner to perform a right click 4 Webcam optional Web camera to take pictures and shoot videos ...

Page 15: ... power adapter or to USB devices with a USB Type C connector Supports DisplayPort over USB C 5 Headset speaker jack Connects to audio devices e g speakers headphones or a headset with microphone 6 Battery indicator Indicates the computer s battery status Charging The light shows amber when the battery is charging Fully charged The light shows blue when in AC mode 7 Ethernet RJ 45 port Connects to ...

Page 16: ...quires power adapter or power source providing 45 W at 5 9 15 20V For optimal performance please use a certified Acer power adapter or USB Power Delivery device USB 3 2 Gen 1 information USB 3 2 Gen 1 compatible ports are blue Compatible with USB 3 2 Gen 1 and earlier devices For optimal performance use USB 3 2 Gen 1 certified devices Defined by the USB 3 2 Gen 1 specification SuperSpeed USB ...

Page 17: ...ional Insert a nano SIM card into the slot 3 MicroSD card reader Accepts one Secure Digital microSD card Only one card can operate at a time 4 USB port Connects to USB devices 5 Kensington lock slot Connects to a Kensington compatible security lock 6 Stylus slot optional Holds the stylus pen 1 3 5 2 4 Model A 1 3 5 2 6 4 Model B ...

Page 18: ... view Icon Item Description 1 Battery Wi Fi indicator Indicates the computer s battery and Wi Fi status Power level indicator Red light 0 34 Yellow light 35 67 Blue light 67 100 Green light Wi Fi is on and connected to the internet 1 ...

Page 19: ...1 Battery reset pinhole Simulates removing and reinstalling the battery Insert a paperclip into the hole and press for four seconds 2 Drain holes Liquid spilled on the keyboard can drain out of the holes in the underside of the housing 1 2 Model A 1 2 3 Model B ...

Page 20: ... Acer notebook tour 3 Stylus pen optional Remove the pen from the slot and perform touch actions on the screen To store the pen push it back into the slot until you hear an audible click Icon Item Description ...

Page 21: ... Lock is on all alphabetic characters typed are in uppercase Num Lock When Num Lock is on the keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry Icon Function Description Sleep Puts the computer in Sleep mode Flight mode Turns on off the computer s network devices Brightness down Decre...

Page 22: ...kers on and off Volume down Decreases the sound volume Volume up Increases the sound volume Microphone toggle Turns the microphones on and off Icon Function Description Hotkey Icon Function Description Fn Home Home Scrolls to the beginning of a document Fn End End Scrolls to the end of a document Fn Pg Up Page up Scrolls up a page in a document Fn Pg Dn Page down Scrolls down a page in a document ...

Page 23: ...Slide a finger across the touchpad to move the cursor Single finger press or tap Press the touchpad down or lightly tap the touchpad with your finger to perform a click which will select or start an item Quickly repeat the tap to perform a double tap or double click Two finger press Lightly tap the touchpad with two fingers to perform a right click In the Start screen this will toggle the app comm...

Page 24: ...ipe down to minimize all open windows and show Desktop swipe upwards to restore the minimized windows Swipe left or right to switch between open windows Four finger press Lightly tap the touchpad with four fingers to open the Action Center Four finger swipe Swipe across the touchpad with four fingers Swipe up to open Task View Move the cursor over a window and tap the touchpad to select that windo...

Page 25: ...in the lower right hand corner of the screen select the Notifications icon to open the Notifications pane 2 Select All settings 3 Select Devices Touchpad 4 Now you can adjust the settings to suit your personal needs You can switch off the touchpad if you prefer to use a mouse Or you can adjust the touchpad sensitivity to suit your needs Scroll down to see more settings ...

Page 26: ... click Settings in the Start menu select Update Security and then click Recovery Creating a factory default backup Recovery Management allows you to quickly and easily back up your operating system installed apps and data Note Acer ControlCenter vary depending on model or Operating System Important We recommend that you create a Factory Default Backup as soon as possible In certain situations a fu...

Page 27: ... Center then Recovery Management 2 Select the Backup tab and click Get started for Create backup to open the Backup window 3 If you would like to backup not only your files but also the entire system select Go to Backup and Restore Windows 7 ...

Page 28: ...28 Recovery 4 Select Security and Maintenance in the left pane 5 Select Recovery to open the Advanced recovery tools window ...

Page 29: ...Recovery 29 6 Select Create a recovery drive to open the Recovery Drive window 7 Make sure Back up system files to the recovery drive is selected and click Next ...

Page 30: ...the wireless and LAN drivers if you install another operating system 1 From Start select Control Center then Recovery Management 2 Select the Backup tab and click Get started for Backup wireless and LAN drivers Choose a folder to save your drivers and select OK Restoring your computer Recovery Management allows you to quickly and easily restore your computer back to its default status You can choo...

Page 31: ... 31 Reset this PC and keep my files 1 From Start select Control Center then Recovery Management 2 Select the Restore tab and click Get started to open the Recovery window 3 Click Get started under Reset this PC ...

Page 32: ...ng system without removing your personal files Click Next to continue 5 Choose from the two options Cloud download or Local reinstall to reinstall Windows Ensure you are connected to the internet when using Cloud download 6 Click Change settings to open the Choose settings options ...

Page 33: ...et to continue 9 You will be shown the reset progress on the screen The screen will turn off during the reset process 10 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 11 Follow the process until it completes 12 When your PC has completed the reset process Windows will have been reset back to its factory default settings witho...

Page 34: ...y Reset this PC and remove everything 1 From Start select Control Center then Recovery Management 2 Select the Restore tab and click Get started to open the Recovery window 3 Click Get started under Reset this PC ...

Page 35: ...l reinstall your operating system and remove all of your personal files apps and settings 5 Choose from the two options Cloud download or Local reinstall to reinstall Windows Ensure you are connected to the internet when using Cloud download 6 Click Change settings to open the Choose settings options ...

Page 36: ... will be shown the reset progress on the screen The screen will turn off during the reset process 10 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 11 Follow the process until it completes 12 When your PC has completed the reset process Windows will use factory default settings ...

Page 37: ...ter is available Enable Bluetooth and add a device Every new device must first be paired with your computer s Bluetooth adapter This means it must first be authenticated for security purposes You only need to pair once After that simply turning on the Bluetooth adapter of both devices will connect them Bluetooth on your computer is disabled by default To enable your computer s Bluetooth adapter do...

Page 38: ... icon in the lower right hand corner of the screen to open the Notifications pane From here you can enable or disable Bluetooth or right click on Bluetooth Go to Settings to enter the Bluetooth settings Note Some devices using older versions of the Bluetooth technology require both devices to enter a PIN In the case of one of the devices not having any inputs as in a headset the passcode is hardco...

Page 39: ...rea network which can link two or more computers without using wires Once connected to WLAN you can access the internet You can also share files other devices and even your internet connection itself Your computer s wireless connection is turned on by default and Windows will detect and display a list of available networks during setup Select your network and enter the password if required Acer no...

Page 40: ... name and password if necessary If you are trying to connect to a public network such as at a coffeeshop make sure you have the wireless network s name 2 Click Network icon in the notification area 3 You will see a list of available wireless networks Select the one you wish to use Note Please refer to your ISP or router documentation for details on connecting to the internet Note If Wi Fi is turne...

Page 41: ...Connecting to the Internet 41 4 Once you select a wireless network select Connect 5 If required enter the network s password ...

Page 42: ...If your computer has a SIM slot you can connect to the internet using a cellular phone network Cellular Data will be turned on when a SIM card is inserted and detected If is not follow these steps 1 Press the Windows key or select the Windows Start button click Settings in the Start menu 2 Select the Network Internet to continue Note You must have a compatible SIM card and a data contract with you...

Page 43: ...Connecting to the Internet 43 3 Select Mobile on the left then click Connect 4 Click Network icon in the notification area to ensure your connection with a data plan ...

Page 44: ... to fit your needs No Item Description 1 Low Reduction Reduces blue light emission from the LED backlit screen by 10 to 25 for basic protection 2 Medium Reduction Reduces blue light emission from the LED backlit screen by 26 to 45 to protect your eyes 3 High Reduction Reduces blue light emission from the LED backlit screen by 46 to 65 for maximum protection 4 Long Hour Mode Professionally tuned to...

Page 45: ...Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords What you need to prepare when you re traveling How to get the most out of your battery ...

Page 46: ...er ProShield Plus includes these modules that will secure your device from unauthorized access and intrusion File Encryption File Decryption File Shredder Personal Secure Drive PSD Alert and Security Report Setting up Acer ProShield Plus The first time you run Acer ProShield Plus you will be required to set up Windows Hello that allows you to set up the parameters for Acer ProShield Plus Note Your...

Page 47: ...nd follow the onscreen directions Once the configuration is complete you can use either of the following authentications to access the Acer ProShield Plus and decrypt encrypted files Face Fingerprint PIN Note Select a password that you will remember but is difficult to guess Do not use words that can be found in a dictionary It is advisable to use a combination of letters and numbers ...

Page 48: ...dified read or even accessed without Windows Hello authentication File Shredder Here you can select files to be completely removed from the hard disk The File Shredder overwrites the data to make recovering the data impossible Warning Make sure you select only the information you want to shred Once you have shredded a file or folder it is impossible to recover the data ...

Page 49: ...portant files You can only get access to the PSD via Windows Hello authentication In the PSD window select the edit button to open the Create a Personal Secure Drive PSD page then set the Location and Capacity Click Create to exit Click the toggle button to Open or Close the PSD Use the edit button to reset the Location and Capacity of the PSD ...

Page 50: ...tion while events trigger alerts Security Report Here you can find a record of intrusion detection reports When a user tries to access secure data and when authentication fails the user is considered an intruder The module detects an intruder by sending an email alert capturing an intruder via the camera and saving the record in the Security Report ...

Page 51: ...authorized access Setting these passwords creates several different levels of protection for your computer and data Supervisor Password prevents unauthorized entry into the BIOS utility Once set you must enter this password to gain access to the BIOS utility See Setting passwords on page 53 User Password secures your computer against unauthorized use Combine the use of this password with password ...

Page 52: ...ge appears Try again and press Enter When the User Password is set and the password on boot parameter is enabled a prompt appears at boot up Type the User Password and press Enter to use the computer If you enter the password incorrectly a warning message appears Try again and press Enter Important You have three chances to enter a password If you fail to enter the password correctly after three t...

Page 53: ...layed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed on the top of the screen Setting passwords To set a password on boot activate the BIOS utility then select Security from the categories listed on the top of the screen Find Set Supervisor Password and enter a password to enable this feature Once you have entered a ...

Page 54: ...artup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks will slowly drain your computer s battery If you prefer to reduce your computer s power requirements and environmental impact turn off Fast startup 1 Press the Windows key or select the Windows Start button then select Settings System Power sleep 2 Select Addition...

Page 55: ...Power management 55 4 Select Change settings that are currently unavailable 5 Scroll down and disable Turn on fast startup 6 Select Save changes ...

Page 56: ...nnect to a mains power outlet Conditioning a new battery pack Before you use a battery pack for the first time there is a conditioning process that you should follow 1 Connect the AC adapter and fully charge the battery 2 Turn on the computer and complete setting up the operating system 3 Disconnect the AC adapter 4 Operate the computer using battery power 5 Fully deplete the battery until the bat...

Page 57: ...fective life An embedded battery has a life span of more than 1 000 charge discharge cycles Optimizing battery life Optimizing battery life helps you get the most out of battery operation prolonging the charge recharge cycle and improving recharging efficiency You are advised to follow the suggestions set out below Use AC power whenever possible reserving battery for mobile use Remove accessories ...

Page 58: ...portant Connect the AC adapter as soon as possible after the battery low warning appears Data may be lost if the battery is allowed to become fully depleted and the computer shuts down Situation Recommended Action The AC adapter and a power outlet are available 1 Plug the AC adapter into the computer and then connect to the main power supply 2 Save all necessary files 3 Resume work Turn off the co...

Page 59: ...sington Noble lock if you are using one to secure the computer Moving around When you are just moving within short distances for example from your office desk to a meeting room Preparing the computer Before moving the computer close and latch the display cover to place it in Sleep mode You can now safely take the computer anywhere you go within the building To wake the computer from Sleep mode ope...

Page 60: ...tkey or close the display cover whenever you are not actively using the computer Taking the computer home When you are moving from your office to your home or vice versa Preparing the computer After disconnecting the computer from your desktop follow these steps to prepare the computer for the trip home Pack the computer in a protective case that can prevent the computer from sliding around and cu...

Page 61: ...greater than 10 C 18 F allow the computer to come to room temperature slowly If possible leave the computer for 30 minutes in an environment with a temperature between outside and room temperature Setting up a home office If you frequently work on your computer at home you may want to purchase a second AC adapter for use at home With a second AC adapter you can avoid carrying the extra weight to a...

Page 62: ...he computer home follow these guidelines to protect your computer while traveling Always take the computer as carry on luggage If possible have the computer inspected by hand Airport security X ray machines are safe but do not put the computer through a metal detector Traveling internationally When you are moving from country to country Preparing the computer Prepare the computer as you would norm...

Page 63: ...h the computer In addition these tips are useful when traveling internationally When traveling in another country check that the local AC voltage and the AC adapter power cord specifications are compatible If not purchase a power cord that is compatible with the local AC voltage Do not use converter kits sold for appliances to power the computer If you are using the modem check if the modem and co...

Page 64: ...In this section you will find Information on the ports and connectors fitted to your computer Ports and connectors ...

Page 65: ... to a single USB port Note Two USB standards are currently available on Acer computers USB 2 0 High speed USB and USB 3 2 Gen 1 SuperSpeed USB USB 2 0 ports on Acer computers have a black tongue in the port while USB 3 2 Gen 1 ports have a blue tongue For best performance USB 3 2 Gen 1 devices should always be plugged into USB 3 2 Gen 1 ports Consult your device s documentation to see which standa...

Page 66: ... USB Type C ports support up to USB 3 2 SuperSpeed USB 5 Gbps Other USB devices with a USB Type C connector are supported but transfer speed may be reduced and certain functions will be disabled such as Thunderbolt video support Important When removing a USB storage device you should right click on the USB icon in the Windows task bar and select Eject device to tell the operating system to stop us...

Page 67: ...pear this depends on the contents of the card and ask you if you wish to use a program to access the contents of the card SD SDHC and SDXC cards Different types of SD cards cover different capacities while using the same overall design SD cards contain up to 4 GB SDHC cards contain up to 32 GB and SDXC cards can contain up to 2048 GB 2 TB Your computer provides an SDHC or SDXC compatible card read...

Page 68: ...solution and refresh rate should be detected automatically If necessary change the display settings used by the computer Headphones and microphone One or more 3 5 mm jacks on your computer allow you to connect audio devices Use the headphone port to plug in stereo headphones or powered speakers connecting an audio device to the headphone port disables the built in speakers Use the microphone port ...

Page 69: ...y compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV with a single cable The single cable keeps everything neat and tidy while ensuring easy connection and the best audio and visual quality ...

Page 70: ...uestion In this section you will find Frequently asked questions Tips for using Windows 10 Troubleshooting information How to protect yourself while online Where to find Acer service center contact information ...

Page 71: ...is being supplied to the computer check the following Do you have a USB storage device USB drive CD drive or smartphone plugged into your computer Unplug it and press Ctrl Alt Del to restart the system Nothing appears on the screen The computer s power management system automatically blanks the screen to save power Press any key to turn the display back on If pressing a key does not turn the displ...

Page 72: ...t the printer is connected to a power outlet and that it is turned on Make sure that the printer cable is connected securely to a USB port and the corresponding port on the printer I want to restore my computer to its original settings This recovery process helps you restore the C drive with the original software content that is installed when you purchased your computer Before performing a restor...

Page 73: ...o the ITW passport If the country you are traveling in does not have an Acer authorized ITW service site you can still get in contact with our offices worldwide Please visit www acer com Before you call Please have the following information available when you call Acer for online service and please be at your computer when you call With your support we can reduce the amount of time a call takes an...

Page 74: ...leave your computer running but not be disturbed by notifications Tap the Windows Start button and tap Settings System Notifications actions From here you can enable disable notifications for all of your apps or choose which apps to enable disable How do I unlock my computer Swipe the lock screen upwards and tap a user account icon to unlock the computer If your account has a password set you will...

Page 75: ...n Start that you want it to appear Other tiles will be moved to accommodate the tile in its new location Can I arrange tiles in groups Yes you can Tap and hold a tile until you see the screen dim Drag the tile to arrange Start to your liking Can I make tiles bigger or smaller Yes you can Tap and hold a tile until you see the screen dim Tap Resize and select a size from the menu that appears Can I ...

Page 76: ... alarm 8 Select On or Off to activate or deactivate the alarm Where are my apps Tap search box and type the name of the app you would like to open using the pop up keyboard To view the complete list of apps tap the Windows Start button How do I make an app appear on Start If you re in all apps list and you want to make an app appear on Start tap and hold the app until you see the screen dim When y...

Page 77: ...ist and scroll to Windows Accessories to see the list of legacy programs What is a Microsoft ID account A Microsoft account is an email address and password that you use to sign in to Windows You can use any email address but it is best if you choose the one you already use to communicate with friends and sign in to your favorite websites When you sign in to your PC with a Microsoft account you ll...

Page 78: ... the Windows Start button Settings Update Security Windows Update Tap Advanced options to configure the settings Where can I get more information For more information please visit the following pages Windows 10 information www microsoft com Support FAQs support acer com ...

Page 79: ... be resolved contact your dealer Error messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order together with the recommended course of action Error messages Corrective action CMOS battery bad Contact your dealer or an authorized service center CMOS checksum error Contact your dealer or an authorized...

Page 80: ... O parity error Contact your dealer or an authorized service center Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dealer or an authorized service center Memory size mismatch Press F2 during POST to enter the BIOS utility then press Exit in the BIOS utility to reboot Error messages Corrective action ...

Page 81: ...et Service Provider ISP which supplies the connection between your computer and the internet You should research the ISPs available in your region not forgetting to talk to friends and family about their experiences or to check reviews and consumer reports The ISP you select will provide instructions on how to connect to the internet you may need additional software or a special box that connects ...

Page 82: ...es fast and always on internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected to the internet Cellular A cellular connection allows you to use cellular networks such as those used by a mobile phone to connect to the internet while away from home The socket for a SIM card may be...

Page 83: ...k Mobility Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network for example a printer or scanner Also you can share an internet connection with other computers in your home Installation speed and simplicity Installing a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceili...

Page 84: ...ser Microsoft Edge provides an easy and secure web browsing experience As soon as you have your internet access installed and you are connected from the Start Menu click the Microsoft Edge tile or the icon located in the taskbar and take your internet experience to a new level Acer website To get you started why not visit our website www acer com Acer is dedicated to provide you with on going pers...

Page 85: ...sometimes with little action on the user s part Immediately after a software manufacturer announces an update hackers are ready with malware that can breach holes in the software that would have been patched if the update was installed How to stay safe Perform any and all software updates as soon as they are available Keep a lookout for fake or phishing emails Beware of emails that appear to be fr...

Page 86: ...they ve got into a device and what to do if you re ever infected Ransomware A form of malware that will encrypt personal data files on your computer and attached devices Encryption converts files into another format that can only be opened with a specific decryption key Once the ransomware installs itself it will display a warning message that the computer is now locked The user is given a specifi...

Page 87: ... a virus is just one type of malicious threat A virus is classified as a self replicating piece of malicious code that travels by inserting itself into files or programs What to do if you re infected Take steps to avoid infection by staying protected with internet security software like Norton Security If you subscribed to Norton Security and think you may have a virus contact Norton s on call tec...

Page 88: ...0 uppercase and lowercase letters symbols and numbers Don t click on random links or open unsolicited messages and attachments particularly from people you don t know Don t access any personal information or social media accounts over unprotected Wi Fi networks Use security software on your devices to help protect yourself from the latest threats Protect your computer with Windows security tools W...

Page 89: ... security 89 However do not blame every computer problem on a virus If you suspect your computer is infected the first thing to do is update if you have not already done so and run your antivirus and anti spyware software ...