Acer TravelMate C300 Series, Service Manual

Page 1: ...avelMate C300 Series Service Guide SERVICE CD PART NO VD T28V1 001 PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...guide Date Chapter Updates 2003 10 28 Chapter 1 Delete introduction to front panel on page 8 2003 11 17 Chapter 4 Add POST codes 2003 12 18 Chapter 3 p 54 and p 64 Add hinge caps disassembling and reassembling SOP 2003 12 24 Chapter 3 p 56 Add a note 2004 03 17 Chapter 1 p 25 Correct card reader spec ...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...D Module 51 Disassembling the Main Unit 54 Disassembling the LCD Module 57 Disassembling the External Modules 60 Assemble the Hinge Caps 62 Chapter 4 Troubleshooting 63 System Check Procedures 64 Power On Self Test POST Error Message 67 Index of Error Messages 68 POST Codes 70 Index of Symptom to FRU Error Message 74 Intermittent Problems 78 Undetermined Problems 79 Chapter 5 Jumper and Connector ...

Page 8: ...VIII Table of Contents ...

Page 9: ...tions T Light Sensing background luminance detection panel automatically adjusts screen brightness T S video for output to a television or display device that supports S video input T Automatic LCD dim feature that automatically decides the best settings for your display and conserves power Multimedia T 16 bit high fidelity AC 97 stereo audio with 3D sound and wavetable synthesizer T Built in ster...

Page 10: ...RJ 11 phone jack V 90 92 56Kbps modem T One RJ 45 jack Gigabit Ethernet T One DC in jack for AC adapter T One external monitor VGA port T One S video TV out port T One 100 pin port replicator connector T One line out headphone jack 3 5mm mini jack T One line in microphone jack 3 5mm mini jack T One microphone in jack T Two USB 2 0 ports T One 4 pin IEEE 1394 port T One FIR port IrDA ...

Page 11: ... 5V_S0 3D3V_S3 3D3V_S0 3D3V_LAN_S5 1D35V_S0 35 DCBATOUT 2D5V_S3 INPUTS OUTPUTS SYSTEM DC DC MAX1715 SI3012 2D5V_S3 1D5V_S0 35 OUTPUTS INPUTS BT MAX1909 DCBATOUT 14 8V 3 8A LP2996 1D25V_S0 2D5V_S3 MAXIM CHARGER 19 F 0 21 D 4 17 B 1 49LF004A 30 30 Mini PCI 25 22 C E 2 TV_OUT XGA TV_OUT CH7011 802 11 Line Out SPDIF Line In Mic In 13 35 ICS950813 3 RJ45 LINE OUT Port Replicator 100 PIN PRINTER AC IN C...

Page 12: ...edio Port 15 Smart Card Reader Slot 5 External Display Port 16 RTC Battery Connector 6 LCD Coaxial Cable Connector 17 Smart Card Connector 7 South Bridge 18 SW2 8 Inverter Cable Connector 19 Touchpad Connector 9 Modem Jack LAN Jack 20 MDC Board Connector 10 Expansion Port 21 Keyboard Connector 11 PCMCIA Slot 22 DIMM Socket 2 ...

Page 13: ...Chapter 1 5 Bottom View 1 CPU Socket 4 Mini PCI Connector 2 DIMM Socket 1 5 HDD Connector 3 FAN Connector ...

Page 14: ...D liquid crystal display displays computer output 3 Tablet Keys Add enhanced functionality when operating in Tablet mode 4 Launch Keys Buttons for launching frequently used programs 5 Palmrest Comfortable support area for your hands when you use the computer 6 Click buttons left center and right The left and right buttons function like the left and right mouse buttons the center button serves as a...

Page 15: ...Chapter 1 7 9 Status indicator LEDs light emitting diodes that turn on and off to show the status of the computer its functions and component ...

Page 16: ...ir to circulate through the computer chassis 4 AcerMedia Bay For hot swappable modules including DVD ROM DVD CD RW combo or DVD dual drive 5 LED indicator Lights up when the optical drive is active 6 Eject button Ejects the optical drive tray from the drive 7 Emergency eject slot Ejects the optical drive tray when the com puter is turned off 8 Pen slot Keeps the stylus handy when not in use ...

Page 17: ...mart Card interface with pre boot authentication system 2 Infrared port Interfaces with infrared devices e g infrared printer IR aware computer 3 PC Card eject button Ejects the PC Card from the slot 4 PC Card slot Accepts one Type II 16 bit PC Card or 32 bit CardBus PC Card ...

Page 18: ...asyPort port expansion device 5 Network jack Connects to a 10 100 1000 t based Gigabit Ethernet network 6 Modem jack Connects to phone line 7 Convertible hinge Hinges the LCD screen in place when switching from PC mode to tablet mode and vice versa 8 External display Connects to a display device e g external monitor LCD projector 9 S video Connects to a television or display device with S video in...

Page 19: ... keep the computer cool Note Don t cover or obstruct the opening of the fans 4 Memory compartment Houses the computer s main memory 5 Hard disk protector Protects the hard disk from accidental dumps and vibration 6 Hard disk bay Houses the computers Hard disk drive 7 Battery Lock release latch Unlock and unlatches the battery to remove the battery pack 8 Battery bay Houses the computer s battery p...

Page 20: ...eless LAN capabilities are enabled Bluetooth Lights when the Bluetooth is enabled or a Bluetooth enabled device is within range Power Lights when the computer is on Sleep Lights when the computer enters Standby mode and blinks when it enters into or resumes from hibernation mode Media Activity Lights when the floppy drive hard disk or optical drive is active Battery Charge Lights when the battery ...

Page 21: ...Chapter 1 13 Num loc Lights when Num Lock is activated Icon Function Description ...

Page 22: ...s on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys respectively Scroll Lock does not work w...

Page 23: ...external keyboard or keypad is connected to the computer the Num Lock feature automatically shifts from the internal keyboard to the external keyboard or keypad Desired Access Num Lock On Num Lock Off Number keys on embedded keypad Type numbers in a normal manner Cursor control keys on embedded keypad Hold j while using cursor control keys Hold Fn while using cursor control keys Main keyboard keys...

Page 24: ...Windows logo key Start button Combinations with this key perform shortcut functions Below are a few examples Tab Activates next taskbar button E Explores My Computer F Finds Document M Minimizes All Shift M Undoes Minimize All R Displays the Run dialog box Application key Opens a context menu same as a right click ...

Page 25: ...e Power Options Properties used by the computer function available if supported by operating system See Power management on page 25 Fn F4 Sleep Puts the computer in Sleep mode See Power management on page 25 Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both the display screen and external monitor Fn F6 Screen blank Turns the display scre...

Page 26: ...ume Fn x Brightness up Increases the screen brightness Fn z Brightness down Decreases the screen brightness Fn PgUp Home Functions as the Home key Fn PgDn End Functions as the End key Alt Gr Euro Euro Types the Euro symbol Hot Key Icon Function Description ...

Page 27: ...Click on Start Control Panel 2 Double click on Regional and Language Options 3 Click on the Language tab and click on Details 4 Verify that keyboard layout used for En English United States is set to United States International If not select and click on ADD then select United States International and click on OK 5 Click on OK To type the Euro symbol 1 Locate the Euro symbol on your keyboard 2 Ope...

Page 28: ...ons P1 and P2 CAUTION It s important that Wireless LAN and Bluetooth is turned off before boarding an airplane No Launch Key Default application 1 Wireless LAN optional Activate wirelss LAN for wireless communication 2 Bluetooth optional Activate Bluetooth for wireless communication 3 P1 User programmable 4 P2 User programmable 5 Email Email application 6 Web browser Internet browser application ...

Page 29: ...ur finger across the touchpad to move the cursor T Press the left 1 and right 3 buttons located on the edge of the touchpad to do selection and execution functions These two buttons are similar to the left and right buttons on a mouse Tapping on the touchpad produces similar results T Use the 4 way scroll 2 button to scroll up or down and move left or right a page This button mimics your cursor pr...

Page 30: ...too hard will not increase the touchpad s responsiveness Drag Click and hold then use finger to drag the cursor on the touchpad Tap twice at the same speed as double clicking a mouse button then hold finger to the touchpad on the second tap to drag the cursor Access context menu Click once Scroll Click and hold the button in the desired direction up down left right Function Left Button Right Butto...

Page 31: ...by setup manual Second Level Cache Item Specification Cache controller Built in CPU Cache size 1MB 1st level cache control Always enabled 2st level cache control Always enabled Cache scheme control Fixed in write back System Memory Item Specification Memory controller Intel Montara GM and ICH4 M Memory size 0MB no on board memory DIMM socket number 2 sockets Supports memory size per socket 256MB 5...

Page 32: ... 0MB 1024MB 1024MB 256MB 1280MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB Modem Interface Item Specification Data modem data baud rate bps 56K Supports modem protocol V90 V92 MDC Modem connector type RJ11 Modem connector location Rear panel LAN Interface Item Specification Chipset Broad Com 5705 Supports LAN protocol 10 100 1000 Mbps LAN connector type RJ45 LAN connector location Rear panel Bluetoo...

Page 33: ...ads 2 2 3 3 4 for Toshiba 4 Logical heads 16 16 16 16 Logical sectors 63 63 63 63 Drive Format Disks 1 1 2 2 3 for Toshiba 2 Logical cylinders 16383 16383 16383 16383 Spindle speed RPM 4200 RPM 4200 RPM 4200 RPM 5400 RPM for HGST TS548060M9AT00 5400 RPM 4200 RPM for Toshiba Performance Specifications Buffer size 2MB 2MB 8MB 2MB for Toshiba 8MB AT Interface ATA ATAPI 6 ATA 5 for Toshiba ATA ATAPI 6...

Page 34: ... CD CD extra CD Plus CD Text CD R and CD RW discs Loading mechanism Load Manual Release a Electrical Release Release Button b Release by ATAPI command c Emergency Release Power Requirement Input Voltage 5 V 5 Operating DVD RW Interface Item Specification Vendor model name DVD RW MODULE PIONEER DVR K12D Performance Specification With CD Diskette With DVD Diskette Transfer rate KB sec Sustained Max ...

Page 35: ...ding mechanism Load Manual Release a Electrical Release Release Button b Release by ATAPI command c Emergency Release Power Requirement Input Voltage 5 V 5 Operating Speaker Item Specification Number of speaker 2 Rating 1W max 4 ohm Connector type Headphone out microphone in and line in Video Interface Item Specification Chipset Montara GM intergrated UMA Interface Integration Supports ZV Zoomed V...

Page 36: ...Parallel Port Item Specification Parallel port controller ICH4 M Number of parallel port 1 Location Rear side Connector type 25 pin D SUB Parallel port function control Enable Disable Auto BIOS or operating system chooses configuration by BIOS Setup Note Depending on your operating system disabling an unused device may help free system resources for other devices Supports ECP EPP Bi directional Ou...

Page 37: ...oller OZ 711EC1 Supports card type Type II Number of slots One type II Access location Right panel Supports ZV Zoomed Video port No ZV support Supports 32 bit CardBus Yes IRQ10 System Board Major Chips Item Controller Core logic Intel Montara GM and ICH4 m VGA Montara GM intergrated UMA LAN Broad Com 5705 IEEE 1394 TI TSAB43AB22 USB 2 0 ICH4 M intergrated Super I O controller PC 87392 MODEM Intel ...

Page 38: ...ackage configuration 4 cells in series 2 series in parallel Package voltage 14 8V LCD Item Specification Vendor model name AU B141XG08 CHIME N141X9 L01 Mechanical Specifications LCD display area diagonal inch 14 1 Display technology TFT Resolution XGA 1024x768 Supports colors 262K Optical Specification Brightness control keyboard hotkey Contrast control No Typical White Luminance 200 5 points aver...

Page 39: ...ned off completely Working G0 S0 Individual devices such as the CPU and hard disk may be power managed in this state Suspend to RAM S3 CPU set power down VGA Suspend PCMCIA Suspend Memory Address Map Memory Address Size Function 00100000h 000F0000h 512 KB System BIOS 000CFFFFh 000C0000h VGA BIOS 00009FFFFh 00000000h 640KB Conventional memory I O Address Map I O Address Function 0000 001F 0081 008F...

Page 40: ...M USB Universal Host Controller 24C4 1860 187F Intel R 82801DB DBM USB Universal Host Controller 24C7 1880 189F Intel R 82801DB DBM SMBus Controller 24C3 18C0 18FF 1C00 1CFF Cystal WDM AC97 Driver for ICH4 2000 207F 2400 24FF Agere System AC97 Modem FB00 FBFE O2Micro SmartCardBus Reader FC00 FCFF FD00 FDFF FE00 FEFF FF00 FFFF Generic Cardbus Controller IRQ Assignment Map Interrupt Channel System t...

Page 41: ...Chapter 1 33 DMA Channel Assignment Item Specification 00 PnP Audio System CODEC 01 Free 02 Standard Floppy Disck Controller 03 ECP Printer Port ...

Page 42: ...34 Chapter 1 ...

Page 43: ...12 during POST to enter multi boot menu In this menu user can change boot device without entering BIOS SETUP Utility PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit CPU Type Intel R Pentium R M processor CPU Speed 1500 MHz IDE2 Model Number QSI CD RW DVD ROM SBW242U SM IDE2 Serial Number None System BIOS Ver Canary V0 20 VGA BIOS Ver 2991 KBC Ver 02 13 29 Serial Number xxxxx...

Page 44: ...d this item T Press while you are in any of the menu options to go to the Exit menu T In any menu you can load default settings by pressing t You can also press u to save any changes made and exit the BIOS Setup Utility NOTE You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters ar...

Page 45: ...be shown on this field IDE2 Serial This item will show the Serial number of HDD installed on Secondary IDE master If no hard disk or other devices are installed on Primary IDE master then it will display a blank line Serial Number This field displays the serial number of this unit UUID Number UUID 32bytes PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit CPU Type Intel R Penti...

Page 46: ...fer PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit Item Specific Help System Time 00 00 00 System Date 10 11 2003 System Memory 640 KB Extended Memory 238 MB VGA Memory 16MB Quiet Boot Enabled Power on display Auto LCD Auto Dim Enabled PXE Boot From LAN Disabled F12 Boot Menu Enabled Tab Shift Tab or Enter selects field F1 Help Select Item F5 F6 Change Values F9 Setup Defau...

Page 47: ... displayed or not shows Summary Screen is disabled or enabled Enabled Customer Logo is displayed and Summary Screen is disabled Disabled Customer Logo is not displayed and Summary Screen is enabled Option Enabled or Disabled Power on display Auto During power process the system will detect if any display device is connected on external video port If any external display device is connected the pow...

Page 48: ... in boldface are the default and suggested parameter settings Parameter Description Options Infrared Serial port Enables disables the infrared serial port Enabled Disabled PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit Item Specific Help Infrared Serial port Disabled F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4 Sub Menu F10 S...

Page 49: ... the BIOS Setup Utility from unauthorized access Set Supervisor Password Press Enter to set the supervisor password When set this password protects the BIOS Setup Utility from unauthorized access Password on Boot Defines whether a password is required or not while the events defined in this group happened The following sub options are all requires the Supervisor password for changes and should be ...

Page 50: ... parameter to Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press u to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key The Set Password box appears 2 Type the current password in the Enter Current Password field and press ...

Page 51: ...If desired you can enable the Password on boot parameter 6 When you are done press u to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses u If the current password entered does not match the actual current password the screen will show you the Setup Warning If the new password and ...

Page 52: ...Security Boot Exit Item Specific Help Hard Drive Removable Device CD ROM Drive Keys used to view or configure devices Enter expnads or Collapses Devices with a or Ctrl Enter expnads all Shift 1 enables or disables a device and moves the device up or down n May move removable device between Hard Disk or Removable Disk d Remove a device that is not installed F1 Help Select Item F5 F6 Change Values F...

Page 53: ... data to CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Exit System Setup and save your changes t...

Page 54: ...ry Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Fellow the steps below to run the Phlash 1 Prepare a boot...

Page 55: ...p and conductive mat for preventing electrostatic discharge T Philips screw drivers T Flat head screwdriver NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components When you remove the middle cover please be careful not to scrape the cover Chapter 3 Machine Disassem...

Page 56: ... peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Remove the battery pack NOTE TravelMate C300 series product uses tape to fasten the antenna cable you may need to tear the tape before you remove the antenna NOTE The disassembly is based on an engineering sample therefore the number of the screws may differ from what you would actually get ...

Page 57: ...ODD Bracket M2L3 4 Optical Drive Optical Device Board ODD Connector M2L4 2 Hinge Covers Keyboard Support Plate Middle Cover RTC Battery Memory upgrade Wireless LAN Card Memory MDC board Disconnect Bluetooth LCD Module M2 5L5 4 Upper Assembly M2 5L6 2 M2L6 12 Lower Assembly Toucpad Cover Lower case left cover Lower case right cover Touchpad Button Touchpad Scroll Key Touchpad Touchpad Cable Main Bo...

Page 58: ...50 Chapter 3 Removing the Battery Pack 1 Release the battery lock 2 Slide the battery latch then remove the battery ...

Page 59: ...Disc Drive Module 1 Slide the ODD latch then remove the ODD module from the main unit carefully Removing the Wireless LAN Card 1 Remove the two screws that fasten the Mini PCI cover 2 Disconnect the main and the auxiliary antenna 3 Pop out the wireless LAN card then remove it Removing the Keyboard 1 Remove the screw holding the keyboard 2 Release the keyboard locks 3 Turn the keyboard over and dis...

Page 60: ...ssembling SOP step2 step7 is different from what you will see on the mepg files You can disassemble either the front or the back hinge cap first as you like Both methods are workable 5 After detach the front hinge cap erecat the LCD module as picture shows 6 Rotate the LCD module counter clockwise 90 degree Then press down the LCD module a little bit 7 Remove the back hinge cap carefully 8 Detach ...

Page 61: ...ews holding the keyboard support plate maybe vary from the mass production units 12 Disconnect the modem board cable then remove the modem board 13 Pull out the wireless antenna from the hole on the main board 14 Remove the four screws fastening the LCD module two on the front and another two on the back 15 Place the LCD module as the picture shows carefully 16 Disconnect the LCD coaxial cable and...

Page 62: ...rew holding the upper case assembly and lower case assembly 5 Disconnect touchpad cable connecting to the main board 6 Separate the main unit into the upper case assembly and the lower case assembly Disassembling the logic upper assembly 1 Disconnect the touchpad cable 2 Tear off the touchpad cable NOTE The touchpad cable has been fastened very tight to the upper case by black tape It is easy tear...

Page 63: ... left cover 2 Remove the screw holding the lower case right cover 3 Then remove another screw fastening the lower case right cover 4 Remove the lower case right cover 5 Disconnect the speaker cable 6 Remove the screw that secure the main board to the lower case 7 Take out the main board from the lower case 8 Remove the two screws that fasten the speaker module ...

Page 64: ...k module 11 Release the CPU lock with a flat head screwdriver then remove the CPU from the socket 12 Take the main board off the thermal plate 13 Remove the screw that secures the extension board 14 Disconnect the card reader cabele 15 Remove the three screws fastening the card reader slot then detach the card reader slot ...

Page 65: ...remove the bluetooth antenna from the LCD bezel 6 Then disconnect the LCD inverter cable 7 Remove the auxiliary wireless antenna 8 Pull out the main wireless antenna LCD coaxial cable and inverter cable 9 Remove the two screws holding the inverter 10 Disconnect the inverter cable then remove the inverter 11 Remove the four screws that secure the LCD to the LCD panel two on each side 12 Take out th...

Page 66: ...crophone the LCD coaxial cable and the button board to LED board cable 18 Tear off the tape fastening the main wireless antenna 19 Remove the two screws holding the main wireless antenna 20 Remove the main wireless antenna from the LCD panel 21 Disconnect the LCD coaxial cable and detach the cable from the LCD 22 Remove the eight screws fastening the LCD brackets four on each side 23 Remove the ri...

Page 67: ...Chapter 3 59 ...

Page 68: ... back to the HDD holder 4 Secure the hard disc drive to the HDD holder witht the screw as shown Disassembling and Reassembling the Optical Disc Drive Module 1 Remove the two screws holding the optical bracket 2 Remove another two screws as shown 3 Then remove the optical bracket 4 Remove the two screws holding the optical board 5 Remove the optical device board 6 Reattach the optical device board ...

Page 69: ...e the optical device board with two screws as shown 8 Attach the optical bracket back to the ODD 9 Secure the optical bracket with the two screws as shown 10 Then fasten the optical braket with another two screws as shown ...

Page 70: ... to its original position 3 Press the front hinge cap until you hear a click 4 After attach the front hinge cap erecat the LCD module as picture shows 5 Rotate the LCD module counter clockwise 90 degree Then press down the LCD module a little bit 6 Place the back hinge cap back the unit as picture shows 7 Press down the back hinge cap until you hear a click ...

Page 71: ...ed and secured there are no obvious shorts or opens there are no obviously burned or heated components all components appear normal 5 Use the following table with the verified symptom to determine which page to go to Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power System Check on page 65 POST does not complete No beep or error codes are indicated Power On ...

Page 72: ...the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the diagnostics program 2 See if CD ROM Test is passed when the program runs to CD ROM Test 3 Follow the instructions in the message window If an error occurs reconnect the connector on the System board If the error still remains 1 Reconnect the external diskette drive CD ROM module 2 Replac...

Page 73: ...ake sure that the DIMM is fully installed into the connector A loose connection can cause an error Power System Check To verify the symptom of the problem power on the computer using each of the following power sources 1 Remove the battery pack 2 Connect the power adapter and check that power is supplied 3 Disconnect the power adapter and install the charged battery pack then check that power is s...

Page 74: ... light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad check If the touchpad doesn t work do the following actions one at a time to correct the problem Do not replace a non defective FRU 1 After rebooting run Tracking Pad PS2 Mode Driver For example run Syn touch driver 2 Run utility with the PS 2 mouse function and check if the ...

Page 75: ...ext possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 79 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may i...

Page 76: ...n reboot system Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system Main board Previous boot incomplete Default configuration used Load Default Settings in BIOS Setup Utility RTC batter Main baord Invalid System Configuration Data Load Default Settings in BIOS Setup Utility Main board Operating system not found Enter Setup and see if fixed disk an...

Page 77: ...r on indicator turns on and LCD is blank Power source battery pack and power adapter See Power System Check on page 65 Reconnect the LCD connector Hard disk drive LCD cable LCD inverter LCD Main board Power on indicator turns on and LCD is blank But you can see POST on an external CRT Reconnect the LCD connectors LCD cable LCD inverter LCD Main board Power on indicator turns on and a blinking curs...

Page 78: ...8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Test 8742 Keyboard Controller 24h Set ES segment register to 4 GB 26h Enable A20 line 28h Autosize DRAM 29h Initialize POST Memory Manager 2Ah Clear 215 KB base RAM 2Ch 1 3 4 1 RAM failure on address line xxxx 2Eh 1 3 4 3 RAM failure on data bits xx...

Page 79: ...Setup System Management Mode SMM area 6Ah Display external L2 cache size 6Bh Load custom defaults optional 6Ch Display shadow area message 6Eh Display possible high address for UMB recovery 70h Display error messages 72h Check for configuration errors 76h Check for keyboard errors 7Ch Set up hardware interrupt vectors 7Eh Initialize coprocessor if present 80h Disable onboard Super I O ports and IR...

Page 80: ...ematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done prepare to boot operating system B4h 1 One short beep before boot B5h Terminate QuietBoot optional B6h Check password optional B9h Prepare Boot BAh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu BEh Clear sc...

Page 81: ... Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one beep before boot F5h Boot to Mini DOS F...

Page 82: ... horizontal or vertical lines displayed Reconnect the LCD cable LCD cable LCD Main board Indicator Related Symptoms Symptom Error Action in Sequence Indicator incorrectly remains off or on but system runs correctly Main board HDD CD ROM active indicators cannot work HDD CD ROM drive Device driver Main board Power Related Symptoms Symptom Error Action in Sequence Power shuts down during operation P...

Page 83: ...le Main board Check BIOS revision System can power on but you hear two long beeps B B and the LCD is blank Reinsert DIMM DIMM Main board Speaker Related Symptoms Symptom Error Action in Sequence In Windows multimedia programs no sound comes from the computer OS volume control Audio driver Speaker Main board Internal speakers make noise or emit no sound Speaker Main board Microphone cannot work Aud...

Page 84: ...tility to execute Load Setup defaults then reboot system Reconnect hard disk CD ROM drives FDD or other peripherals Main board External display does not work correctly Press Fn F5 LCD CRT Both display switching Keyboard Main board USB does not work correctly Main board Print problems Enter BIOS Setup Utility to execute Load Default Settings then reboot the system Run printer self test Printer driv...

Page 85: ...ns see Undetermined Problems on page 79 Modem LAN Related Symptoms Symptom Error Action in Sequence Internal modem does not work correctly Phone cable Driver Reconnect the Internal modem cable to the main board tightly Main board Internal LAN does not work correctly Lan cable Driver Main board ...

Page 86: ...tatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors ...

Page 87: ...the failure is operating correctly See Power System Check on page 65 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices T Non Acer devices T Printer mouse and other external devices T Battery pack T Hard disk drive T DIMM T PC Cards 4 Power on the computer 5 Determine if the problem has changed 6 I...

Page 88: ...80 Chapter 4 ...

Page 89: ...eader Slot CRT1 External Display Port RTC1 RTC Battery Connector LCD1 LCD Coaxial Cable Connector SW1 Smart Card Connector U52 South Bridge SW2 SW2 INV1 Inverter Cable Connector TPAD1 Touchpad Connector RJ1 Modem Jack LAN Jack MDC2 MDC Board Connector DOCK1 Expansion Port KB1 Keyboard Connector CBUS1 PCMCIA Slot DM2 DIMM Socket 2 Jumper and Connector Locations Chapter 5 ...

Page 90: ...82 Chapter 5 Bottom View Switch Setting U9 CPU Socket HDD1 Mini PCI Connector DM_1 DIMM Socket 1 MINI1 HDD Connector FAN1 FAN Connector SW2 1 SW2 2 CHKPW ON X BOOTBLOCK ENABLE X ON ...

Page 91: ...hange is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts ...

Page 92: ... part numbers Please refer to the most up to date spare part list for the correct part numbers as you order the parts Picture No Partname And Description Part Number Adapter NS ADAPTER 19V 70W 3PIN DELTA ADP 65DB 25 10110 171 Battery NS BATTERY PACK LI ION 8CELL SANYO BTP 63D1 RTC BATTERY 23 T28V1 001 Boards ...

Page 93: ...O WM3B2100 KI CAX01 002 Cables 6 TOUCHPAD CABLE 50 T28V1 001 NS POWER CORD 10A 125V KINGCORD US 27 T30V1 001 NS CORD 10A 250V K50081H5183BE I 27 T30V1 004 NS MODEM CABLE 96MM 50 T28V1 002 NS LED CABLE 50 T28V1 009 Case Cover Bracket Assembly 2 MIDDLE COVER 42 T28V1 001 15 HINGE CAP BACK 42 T28V1 002 14 HINGE CAP FRONT 42 T28V1 003 Picture No Partname And Description Part Number ...

Page 94: ...4 11 LOWER CASE RIGHT COVER SMART CARD PCMCIA SIDE 60 T28V1 005 8 HDD COVER W SCREW 42 T28V1 005 NS HDD HOLDER 33 T28V1 001 13 UPPER CASE W LATCH MODULE TOUCHPAD MODULE Note The image here contains touchpad cable only 60 T28V1 001 3 TOUCHPAD HOLDER 42 T28V1 006 7 LOWER CASE W DIMM COVER RUBBER FOOT 60 T28V1 002 Picture No Partname And Description Part Number ...

Page 95: ...S 1 5GMHZ 1MB INTEL KC BS001 15G CPU BANIAS 1 4GMHZ 1MB INTEL KC BS001 14G CPU BANIAS 1 3GMHZ 1MB INTEL KC BS001 13G CPU DOTHAN 1 8GMHZ INTEL FDD Module NS EXTENTION FDD MODULE USB YEDATA YD 8U10 REV HL Card Reader NS 5 IN 1 MEMORY CARD READER MODULE LC T3405 001 NS 5 IN 1 MEMORY CARD READER BOARD 55 T34V5 005 NS CARD READER HOLDER 60 T34V5 004 NS CARD READER COVER 33 T34V5 005 NS CARD READER BRAC...

Page 96: ...06004 001 HDD DRIVE 40G FUJITSU V 40 MHT2040AT KH 04006 002 HDD DRIVE 60G MHT2060AT F W 002E KH 04006 003 HDD DRIVE 60G TOSHIBA MK6021GAS KH 36004 001 NS HDD HOLDER 33 T28V1 001 8 HDD COVER W SCREW 42 T28V1 005 Keyboard NS KEYBOARD 84 KEY DARFON NSK A4001 US KEYBOARD DARFON NSK A4002 TAIWAN KEYBOARD ITALIAN KEYBOARD GERMAN KEYBOARD GERMAN KEYBOARD SPANISH LCD 17 ASSY LCD MODULE 14 1 XGA CHIMEI N14...

Page 97: ...S DIGITIZER TOUCHPAD PANEL FOR 14 1 IN WACOM SU 015 56 T33V1 001 NS LCD BEZEL W ICON LABEL NAME PLATE WIRELESS LAN ANTENNA 60 T28V1 007 NS LCD PANEL W ANTENNA HINGE LOGO 60 T28V1 008 NS HINGE ASSEMBLY 33 T28V1 005 Main Board 18 MAINBOARD W O CPU W PCMCIA SLOT RTC BATTERY SMART CARD SLOT THERMAL PLATE NS PCMCIA SLOT 22 T28V1 001 Picture No Partname And Description Part Number ...

Page 98: ...S CDRW DVD COMBO MODULE 24X QSI SBW 242U 6M T28V1 001 COMBO MODULE 24X SONY CRX830E C 6M T28V1 002 DVD ROM MODULE 8X MKE SR 8177 6M T28V1 003 DVD ROM MODULE 8X LITEON XJ SD081D 6M T28V1 004 DVD RW MODULE 2X DUE PIONEER DVR K12D 6M T28V1 005 NS CDRW DVD COMBO DRIVE 24X QSI SBW 242U COMBO DRIVE 24X SONY CRX830E C DVD ROM DRIVE 8X MKE SR 8177 DVD ROM DRIVE 8X LITEON XJ SD081D DVD RW DRIVE 2X DUE PION...

Page 99: ...UPPER 47 T28V1 002 NS LCD LATCH MODULE 60 T28V1 009 5 TOUCHPAD SCROLL KEY 42 T28V1 008 4 TOUCHPAD BUTTON 42 T28V1 009 Screws SCRW HEX NUT W WASHER 4 NI BT 34 00015 211 SCREW M2X4 HEAD 0 3 NYLOK 86 00A23 320 SCREW M2X4 HEAD 0 5 NYLOK 86 00A55 320 SCREW M2 5X6 86 9A353 6R0 SCREW M3x4 86 9A524 4R0 86 9A524 4R0 SCRW M2 4 WAFER NI 86 9A552 4R0 SCRW MAC PAN M2 L9 3NI NYL SPR 86 T28V1 003 SCREW M2 3 NYLO...

Page 100: ...AFER M2 L3 1 Y ZN 86 T28V1 004 SCREW M2 X L8 DIA 6MM 86 T28V1 005 SCRW MACH WAFER M2 L8 NI S NOT 86 T28V1 006 SCREW NYLOK M2 5 5 86 9A553 5R0 SCRW M1 7 5 5 TAPPING NI 86 T28V1 007 Picture No Partname And Description Part Number ...

Page 101: ...Chapter 6 93 ...

Page 102: ...ry HDD GB ODD Wireless LAN MDC 300XCi P M 1 4G 14 1XGA 1X256 2x256M 30 40 24x DVD CD RW 11b Combo 301XCi PM 1 4G PM 1 5G 14 1XGA 2X256 1X512 40 60 24x DVD CD RW 11b N 302XMi PM 1 6G 14 1XGA 2x256M 60 DVD Dual 11b Combo Model Definition and Configuration Appendix A ...

Page 103: ...e Windows XP Pro and Windows 2000 environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the TravelMate C300 series Compatibility Test Report released by the Acer Mobile System Testing Department Test Compatible Components Appendix B ...

Page 104: ...nterface Cardbus I O Data 1394 Interface Cardbus Pixela 1394 Card PC Card SCSI Card Adaptec 1480A or B SCSI CB NewMedia Bus Toaster SCSI II Wireless LAN Card Intel Pro Wireless LAN PC Card Proxim Skyline 802 11a Cardbus Card Cisco Aironet 350 series Wireless LAN Card NeWeb Wireless LAN Card 802 11b Cisco Wireless LAN Card 802 11a Bluetooth Card IBM Community Bluetooth PC Card Toshiba Bluetooth PC ...

Page 105: ... WebCam USB Storage Drive Logitech CDRW DVDROM combo USB interface Iomega USB Zip 250MB Plextor Burn Proof CDRW USB 2 0 Fujitsu MO 1300 1 3G USB 2 0 Fujitsu 20G HDD USB 2 0 Sony DVDROM USB 2 0 IO Data DVDROM USB 2 0 Sandisk Card Reader 6 In 1 USB 2 0 USB Flash Drive Apacer USB Handy Drive32 128MB Apacer USB Handy Drive 256 512MB Sony Memory Key 128MB Dell Memory Key 64MB USB Floppy Drive Acer YE D...

Page 106: ...nterface Cardbus I O Data 1394 Interface Cardbus Pixela 1394 Card PC Card SCSI Card Adaptec 1480A or B SCSI CB NewMedia Bus Toaster SCSI II Wireless LAN Card Intel Pro Wireless LAN PC Card Proxim Skyline 802 11a Cardbus Card Cisco Aironet 350 series Wireless LAN Card NeWeb Wireless LAN Card 802 11b Cisco Wireless LAN Card 802 11a Bluetooth Card IBM Community Bluetooth PC Card Toshiba Bluetooth PC ...

Page 107: ... WebCam USB Storage Drive Logitech CDRW DVDROM combo USB interface Iomega USB Zip 250MB Plextor Burn Proof CDRW USB 2 0 Fujitsu MO 1300 1 3G USB 2 0 Fujitsu 20G HDD USB 2 0 Sony DVDROM USB 2 0 IO Data DVDROM USB 2 0 Sandisk Card Reader 6 In 1 USB 2 0 USB Flash Drive Apacer USB Handy Drive32 128MB Apacer USB Handy Drive 256 512MB Sony Memory Key 128MB Dell Memory Key 64MB USB Floppy Drive Acer YE D...

Page 108: ...or 20 Projector NEC MultiSync MT 1040 Legacy Parallel Printer Scanner Epson Stylus Color 740 Parallel interface HP DeskJet 880C Parallel interface HP LaserJet 2200 IR Printer HP LaserJet 6MP use IR HP LaserJet 2200 use IR USB Keyboard Mouse Chicony USB Keyboard Microsoft Natural Keyboard Pro Acer Aspire USB Mouse Logitech Coreless MouseMan Wheel USB interface Logitech USB Wheel Mouse USB Priinter ...

Page 109: ...tooth Printer HP Deskjet 995C bluetooth interface Access Point 802 11b Cisco Aironet 350 Orinoco AP 500 Access Point 802 11a b Intel Dual Pro Wireless 5000 Access Point 802 11a Intel Pro Wireless 5000 Item Specifications ...

Page 110: ...102 Appendix B ...

Page 111: ...esktop and Server models including T Service guides for all models T User s manuals T Training materials T Bios updates T Software utilities T Spare parts lists T TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are T Detailed information on Acer s Internation...

Page 112: ...104 Appendix C ...

Page 113: ...23 D DIMM Combinations 24 external 51 removing 51 Disassembly Battery Pack 49 Floppy Disk Drive 57 Procedure Flowchart 49 Display 3 E Error Symptom to Spare Part Index 67 External CD ROM Drive Check 64 External Diskette Drive Check 64 F Features 1 Flash Utility 46 Floppy Disk removing the 57 FRU Field Replaceable Unit List 83 H Hard disk 25 HDD 25 Hot Keys 14 I Indicators 12 Intermittent Problems ...

Page 114: ... Second Level Cache 23 System Block Diagram 3 Layout 4 System Diagnostic Diskette 46 System Memory 23 System Utilities 35 System Utility Diskette 46 T Test Compatible Components 95 Touchpad Check 66 Troubleshooting 63 U Undetermined Problems 79 USB 29 utility BIOS 35 V Video Resolutions 28 W Windows 2000 Environment Test 96 98 ...

Page 115: ...Index 107 ...