Acer TravelMate C310 Series, Service Manual

Page 1: ...Acer TravelMate C310 Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made on TravelMate C310 service guide Date Chapter Updates 2005 5 11 First Released Version ...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...he Main Unit 53 Disassembling the LCD Module 56 Disassembling the External Modules 59 Assemble the Hinge Caps 61 Chapter 4 Troubleshooting 62 System Check Procedures 63 Power On Self Test POST Error Message 66 Index of Error Messages 67 POST Codes 69 Index of Symptom to FRU Error Message 73 Intermittent Problems 77 Undetermined Problems 78 Chapter 5 Jumper and Connector Locations 79 Top View 79 Bo...

Page 7: ...port T Dual display capability T Supports other output display devices such as LCD projection panels for large audience presentations T Light Sensing background luminance detection panel automatically adjusts screen brightness T S video for output to a television or display device that supports S video input T Automatic LCD dim feature that automatically decides the best settings for your display ...

Page 8: ...Media bay T Acer EasyPort II I O Ports T One Card bus type II card slot T One smart card slot T One RJ 11 phone jack V 90 92 56Kbps modem T One RJ 45 jack Gigabit Ethernet T One DC in jack for AC adapter T One external monitor VGA port T One S video TV out port T One 100 pin port replicator connector T One line out headphone jack 3 5mm mini jack T One line in microphone jack 3 5mm mini jack T One ...

Page 9: ...Chapter 1 3 System Block Diagram ...

Page 10: ...D liquid crystal display displays computer output 3 Tablet Keys Add enhanced functionality when operating in Tablet mode 4 Launch Keys Buttons for launching frequently used programs 5 Palmrest Comfortable support area for your hands when you use the computer 6 Click buttons left center and right The left and right buttons function like the left and right mouse buttons the center button serves as a...

Page 11: ...Chapter 1 5 9 Status indicator LEDs light emitting diodes that turn on and off to show the status of the computer its functions and component ...

Page 12: ...irculate through the computer chassis 4 AcerMedia Bay For hot swappable modules including DVD ROM DVD CD RW combo or DVD dual drive 5 Optical drive eject button Ejects the optical drive tray from the drive 6 LED indicator Lights up when the optical drive is active 7 Emergency eject slot Ejects the optical drive tray when the com puter is turned off 8 Pen slot Keeps the stylus handy when not in use...

Page 13: ...rd can operate at any given time 2 USB 2 0 port Connects to USB 2 0 devices e g USB mouse USB camera 3 Infrared port Interfaces with infrared devices e g infrared printer IR aware computer 4 PC Card eject button Ejects the PC Card from the slot 5 PC Card slot Accepts one Type II 16 bit PC Card or 32 bit CardBus PC Card ...

Page 14: ...0 1000 based network 6 Modem jack Rj 11 Connects to phone line 7 Convertible hinge Hinges the LCD screen in place when switching from PC mode to tablet mode and vice versa 8 External display Connects to a display device e g external monitor LCD projector 9 S video Connects to a television or display device with S video input 10 USB 2 0 ports 2 Connects to Universal Serial Bus USB 2 0 devices e g U...

Page 15: ...keep the computer cool Note Don t cover or obstruct the opening of the fans 4 Memory compartment Houses the computer s main memory 5 Hard disk protector Protects the hard disk from accidental dumps and vibration 6 Hard disk bay Houses the computers Hard disk drive 7 Battery Lock release latch Unlock and unlatches the battery to remove the battery pack 8 Battery bay Houses the computer s battery pa...

Page 16: ...eless LAN capabilities are enabled Bluetooth Lights when the Bluetooth is enabled or a Bluetooth enabled device is within range Power Lights when the computer is on Sleep Lights when the computer enters Standby mode and blinks when it enters into or resumes from hibernation mode Media Activity Lights when the floppy drive hard disk or optical drive is active Battery Charge Lights when the battery ...

Page 17: ...Chapter 1 11 Num loc Lights when Num Lock is activated Icon Function Description ...

Page 18: ...s on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys respectively Scroll Lock does not work w...

Page 19: ...external keyboard or keypad is connected to the computer the Num Lock feature automatically shifts from the internal keyboard to the external keyboard or keypad Desired Access Num Lock On Num Lock Off Number keys on embedded keypad Type numbers in a normal manner Cursor control keys on embedded keypad Hold j while using cursor control keys Hold Fn while using cursor control keys Main keyboard keys...

Page 20: ...Windows logo key Start button Combinations with this key perform shortcut functions Below are a few examples Tab Activates next taskbar button E Explores My Computer F Finds Document M Minimizes All Shift M Undoes Minimize All R Displays the Run dialog box Application key Opens a context menu same as a right click ...

Page 21: ...e Power Options Properties used by the computer function available if supported by operating system See Power management on page 25 Fn F4 Sleep Puts the computer in Sleep mode See Power management on page 25 Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both the display screen and external monitor Fn F6 Screen blank Turns the display scre...

Page 22: ...ume Fn x Brightness up Increases the screen brightness Fn z Brightness down Decreases the screen brightness Fn PgUp Home Functions as the Home key Fn PgDn End Functions as the End key Alt Gr Euro Euro Types the Euro symbol Hot Key Icon Function Description ...

Page 23: ...Click on Start Control Panel 2 Double click on Regional and Language Options 3 Click on the Language tab and click on Details 4 Verify that keyboard layout used for En English United States is set to United States International If not select and click on ADD then select United States International and click on OK 5 Click on OK To type the Euro symbol 1 Locate the Euro symbol on your keyboard 2 Ope...

Page 24: ...ons P1 and P2 CAUTION It s important that Wireless LAN and Bluetooth is turned off before boarding an airplane No Launch Key Default application 1 Wireless LAN optional Activate wirelss LAN for wireless communication 2 Bluetooth optional Activate Bluetooth for wireless communication 3 P1 User programmable 4 P2 User programmable 5 Email Email application 6 Web browser Internet browser application ...

Page 25: ...ur finger across the touchpad to move the cursor T Press the left 1 and right 3 buttons located on the edge of the touchpad to do selection and execution functions These two buttons are similar to the left and right buttons on a mouse Tapping on the touchpad produces similar results T Use the 4 way scroll 2 button to scroll up or down and move left or right a page This button mimics your cursor pr...

Page 26: ...too hard will not increase the touchpad s responsiveness Drag Click and hold then use finger to drag the cursor on the touchpad Tap twice at the same speed as double clicking a mouse button then hold finger to the touchpad on the second tap to drag the cursor Access context menu Click once Scroll Click and hold the button in the desired direction up down left right Function Left Button Right Butto...

Page 27: ...394 BIOS password control Set by setup manual Second Level Cache Item Specification Cache controller Built in CPU Cache size 1MB 1st level cache control Always enabled 2st level cache control Always enabled Cache scheme control Fixed in write back System Memory Item Specification Memory controller Alviso 915GM and ICH6 M Memory size 0MB no on board memory DIMM socket number 2 sockets Supports memo...

Page 28: ...B 512MB 1024MB 512MB 1024MB 1536MB 1024MB 0MB 1024MB 1024MB 256MB 1280MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB Modem Interface Item Specification Controller ICH6 M Data modem data baud rate bps 56K Supports modem protocol V90 V92 WWDAA MDC 1 5 Modem connector type RJ11 Modem connector location Rear panel LAN Interface Item Specification Chipset RealTek 8100SBL Supports LAN protocol 10 100 1000 ...

Page 29: ... MK6025GAS HGST IC25N080ATMR04 HTS541090G9AT00 TOSHIBA MK8025GAS MK8026GAS Capacity GB 40 60 80 Bytes per sector 512 512 512 Data heads 2 3 4 4 Logical heads 16 16 16 Logical sectors 63 63 63 Drive Format Disks 1 2 2 Logical cylinders 16383 16383 16383 Spindle speed RPM 4200 RPM 4200 RPM HGST 4200 5400 TOSHIBA 4200 5400 Performance Specifications Buffer size 2MB 8MB 8MB 8MB 16MB for MK8026GAS AT I...

Page 30: ... 63 Drive Format Disks 1 2 2 2 Logical cylinders 16383 16383 16383 16383 Spindle speed RPM 4200 RPM 4200 RPM 5400 4200 RPM 4200 RPM Performance Specifications Buffer size 2MB 8MB 8MB 8MB AT Interface Ultra ATA 100 Ultra ATA 100 Ultra ATA 100 Ultra ATA 100 Data transfer rate buffer to from media Mbytes s 48 25 48 25 57 6 48 25 57 6 Data transfer rate host buffer Mbytes s 100 MB Sec 100 MB Sec 100 M...

Page 31: ...m Load Manual Release a Electrical Release Release Button b Release by ATAPI command c Emergency Release Power Requirement Input Voltage 5 V 5 Operating DVD Interface Item Specification Vendor model name 24X COMBO QSI SBW 243 24X COMBO QSI SBW 242C Performance Specification Transfer rate KB sec CD ROM Max 3 6MB sec DVD ROM Max 10 56MB s CD ROM Max 3 6MB sec DVD ROM Max 10 56MB s Data Buffer Capaci...

Page 32: ...or optional Built in Mono or Stereo Stereo Resolution 20 bit stereo Digital to analog converter 18 bit stereo Analog to Ditial converter Compatibility AC97 Mixed sound source Line in CD Voice channel 8 16 bit mono stereo Sampling rate 44 1 KHz 48K byte for AC97 interface Internal microphone Yes Internal speaker Quantity Yes 2 Supports PnP IRQ IRQ10 Video Resolutions Mode for both LCD and CRT Resol...

Page 33: ... other devices Supports ECP EPP Bi directional Output only PS 2 compatible Yes set by BIOS setup Note When Mode is selected as EPP mode 3BCh will not be available Optional ECP DMA channel in BIOS Setup DMA channel 3 Optional parallel port I O address in BIOS Setup 378h 278h 3BCH Optional parallel port IRQ in BIOS Setup IRQ7 IRQ5 USB Port Item Specification Chipset ICH6 M intergrated USB Compliancy...

Page 34: ... ICH6 M Super I O controller PC 87392 MODEM MODEM MDC1 5 AC97 T60M845 01 Blue tooth WNC BU5 81 BU513 003 Wireless 802 11 a b g 2915ABG Wireless 802 11 b g 2200BGRW PCMCIA PCI CTRL PCI7411 Audio Intel ICH6 M intergrated Audio Codec ALC655 Four in one card reader PCI 7411 Touchpad HD64F2111BVTE10CV Keyboard Item Specification Keyboard controller HD64F2111BVTE10CV Keyboard vendor model name DARFON To...

Page 35: ...N141X9 L01 Mechanical Specifications LCD display area diagonal inch 14 1 Display technology TFT Resolution XGA 1024x768 Supports colors 262K Optical Specification Brightness control keyboard hotkey Contrast control No Typical White Luminance 200 5 points average 180 for CHIME Contrast ratio 300 Min 500 Typ for CHIME 250 Min 300 Typ for AU Response time msec TR 6 Typ 10 Max TF 17 Typ 25 Max for CHI...

Page 36: ...tput power 65W 19V 3 42V System Power Management ACPI mode Power Management Mech Off G3 All devices in the system are turned off completely Soft Off G2 S5 OS initiated shutdown All devices in the system are turned off completely Working G0 S0 Individual devices such as the CPU and hard disk may be power managed in this state Suspend to RAM S3 CPU set power down VGA Suspend PCMCIA Suspend Memory Ad...

Page 37: ... 0A79 ISAPNP Read Data Port 0378 037F 0778 077B Printer Port LPT1 03B0 03BB 03C0 03DF 1800 1807 Intel R 82852 82855 GM GME Graphics Controller 06F8 06FF Wacom Serial Pen Tablet 1810 181F Intel R 82801DBM Ultra ATA Storage Controller 24CA 1820 183F Intel R 82801DB DBM USB Universal Host Controller 24C2 1840 185F Intel R 82801DB DBM USB Universal Host Controller 24C4 1860 187F Intel R 82801DB DBM US...

Page 38: ... VGA IRQ12 PS 2 Mouse IRQ13 Numeric data processor IRQ14 1st EIDE device hard disk IRQ15 2nd EIDE device optical drive DMA Channel Assignment Item Specification 00 PnP Audio System CODEC 01 Free 02 Standard Floppy Disck Controller 03 ECP Printer Port IRQ Assignment Map Interrupt Channel System timer ...

Page 39: ...ing POST to enter multi boot menu In this menu user can change boot device without entering BIOS SETUP Utility PhoenixBIOS Setup Utility Info Main Advanced Security Boot Exit CPU Type Intel R Pentium R M processor 2 00GHz CPU Speed System BIOS Version TMC310 V1 01 VGA BIOS Version 1203 KBC Version Serial Number 9146N01021514007B0KS00 Asset Tag Number Product Name TravelMate C310 Manufacturer Name ...

Page 40: ...d this item T Press while you are in any of the menu options to go to the Exit menu T In any menu you can load default settings by pressing t You can also press u to save any changes made and exit the BIOS Setup Utility NOTE You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters ar...

Page 41: ...wn on this field IDE2 Serial This item will show the Serial number of HDD installed on Secondary IDE master If no hard disk or other devices are installed on Primary IDE master then it will display a blank line Serial Number This field displays the serial number of this unit UUID Number UUID 32bytes PhoenixBIOS Setup Utility Info Main Advanced Security Boot Exit CPU Type Intel R Pentium R M proces...

Page 42: ...y differ PhoenixBIOS Setup Utility Info Main Advanced Security Boot Exit Item Specific Help System Time 11 59 38 System Date 04 27 2005 System Memory 640 KB Extended Memory 254 KB Video Memory 8 MB Quiet Boot Enabled Power on Display Auto Network boot Enabled F12 Boot Menu Disabled Disabled Tab Shift Tab or Enter selects field F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Sele...

Page 43: ... if Customer Logo will be displayed or not shows Summary Screen is disabled or enabled Enabled Customer Logo is displayed and Summary Screen is disabled Disabled Customer Logo is not displayed and Summary Screen is enabled Option Enabled or Disabled Power on display Auto During power process the system will detect if any display device is connected on external video port If any external display de...

Page 44: ...parameter settings Parameter Description Options Infrared Serial port Enables disables the infrared serial port Enabled Disabled PhoenixBIOS Setup Utility Info Main Advanced Security Boot Exit Item Specific Help Configure serial port A using oprions Disabled No configuration Enabled User configuration F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4 Sub...

Page 45: ...lity from unauthorized access Enter Set Supervisor Password Press Enter to set the supervisor password When set this password protects the BIOS Setup Utility from unauthorized access Enter Password on Boot Defines whether a password is required or not while the events defined in this group happened The following sub options are all requires the Supervisor password for changes and should be grayed ...

Page 46: ... parameter to Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press u to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key The Set Password box appears 2 Type the current password in the Enter Current Password field and press ...

Page 47: ...If desired you can enable the Password on boot parameter 6 When you are done press u to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses u If the current password entered does not match the actual current password the screen will show you the Setup Warning If the new password and ...

Page 48: ...CD ROM in module bay PhoenixBIOS Setup Utility Info Main Advanced Security Exit Item Specific Help Hard Drive Keys used to view or configure decives Enter expands or collapses devices with a or F5 and F6 moves the device up or down F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4 Sub Menu F10 Save and Exit Network Boot Boot CD ROM DVD Drive Removable De...

Page 49: ...etup data to CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS PhoenixBIOS Setup Utility Info Main Advanced Security Boot Item Specific Help Exit Saving Changes Exit Dicarding Changes Load Setup Defaults Exit System Setup and save your changes to CMOS F1 Help Select Item F5 F6 Chang...

Page 50: ...ry Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Fellow the steps below to run the Phlash 1 Prepare a boot...

Page 51: ...p and conductive mat for preventing electrostatic discharge T Philips screw drivers T Flat head screwdriver NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components When you remove the middle cover please be careful not to scrape the cover Chapter 3 Machine Disassem...

Page 52: ... peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Remove the battery pack NOTE TravelMate C310 series product uses tape to fasten the antenna cable you may need to tear the tape before you remove the antenna NOTE The disassembly is based on an engineering sample therefore the number of the screws may differ from what you would actually get ...

Page 53: ...ODD Bracket M2L3 4 Optical Drive Optical Device Board ODD Connector M2L4 2 Hinge Covers Keyboard Support Plate Middle Cover RTC Battery Memory upgrade Wireless LAN Card Memory MDC board Disconnect Bluetooth LCD Module M2 5L5 4 Upper Assembly M2 5L6 2 M2L6 12 Lower Assembly Toucpad Cover Lower case left cover Lower case right cover Touchpad Button Touchpad Scroll Key Touchpad Touchpad Cable Main Bo...

Page 54: ...48 Chapter 3 Removing the Battery Pack 1 Release the battery lock 2 Slide the battery latch then remove the battery ...

Page 55: ...h it from the main unit Removing the Optical Disc Drive Module 1 Slide the ODD latch then remove the ODD module from the main unit carefully Removing the Wireless LAN Card 1 Remove the two screws that fasten the Mini PCI cover 2 Disconnect the main and the auxiliary antenna 3 Pop out the wireless LAN card then remove it Removing the Memory 1 Remove the screw securing the RAM door and remove the RA...

Page 56: ...the keyboard Removing the LCD Module 1 See Removing the Keyboard on page 50 2 Rotate the LCD module clockwise 135 degree 3 Press down the LCD module as picture shows 4 Detach the front hinge cap carefully NOTE Hinge caps disassembling SOP step2 step7 is different from what you will see on the mepg files You can disassemble either the front or the back hinge cap first as you like Both methods are w...

Page 57: ...the eight screws holding the keyboard support plate then remove the plate NOTE This is an engineering sample The number of screws holding the keyboard support plate maybe vary from the mass production units 10 Disconnect the modem board cable from the mainboard 11 Remove the modem board and cable 12 Remove the four screws fastening the LCD module two on the front and another two on the back ...

Page 58: ...52 Chapter 3 13 Place the LCD module as the picture shows carefully 14 Disconnect the LCD coaxial cable and inverter cable respectively ...

Page 59: ... 3 Disconnect touchpad cable connecting to the main board 4 Separate the main unit into the upper case assembly and the lower case assembly Disassembling the logic upper assembly 1 Disconnect the touchpad cable 2 Tear off the touchpad cable NOTE The touchpad cable has been fastened very tight to the upper case by black tape It is easy tear the touchpad cable when removing the black tape 3 Release ...

Page 60: ...e the lower case left cover 2 Remove the screw holding the lower case right cover 3 Then remove the lower case right cover 4 Disconnect the cable from mainboard to CD ROM board 5 Disconnect the speaker cable 6 Take out the main board from the lower case 7 Remove the screw securing the CD ROM board 8 Take out the CD ROM board from the lower case ...

Page 61: ...r module 10 Disconnect the fan cable 11 Remove the four screws that fasten the heatsink module then remove the heatsink module 12 Release the CPU lock with a flat head screwdriver then remove the CPU from the socket 13 Take the main board off the thermal plate ...

Page 62: ...remove the bluetooth antenna from the LCD bezel 6 Then disconnect the LCD inverter cable 7 Remove the auxiliary wireless antenna 8 Pull out the main wireless antenna LCD coaxial cable and inverter cable 9 Remove the two screws holding the inverter 10 Disconnect the inverter cable then remove the inverter 11 Remove the four screws that secure the LCD to the LCD panel two on each side 12 Take out th...

Page 63: ...crophone the LCD coaxial cable and the button board to LED board cable 18 Tear off the tape fastening the main wireless antenna 19 Remove the two screws holding the main wireless antenna 20 Remove the main wireless antenna from the LCD panel 21 Disconnect the LCD coaxial cable and detach the cable from the LCD 22 Remove the eight screws fastening the LCD brackets four on each side 23 Remove the ri...

Page 64: ...58 Chapter 3 ...

Page 65: ... back to the HDD holder 4 Secure the hard disc drive to the HDD holder witht the screw as shown Disassembling and Reassembling the Optical Disc Drive Module 1 Remove the two screws holding the optical bracket 2 Remove another two screws as shown 3 Then remove the optical bracket 4 Remove the two screws holding the optical board 5 Remove the optical device board 6 Reattach the optical device board ...

Page 66: ...e the optical device board with two screws as shown 8 Attach the optical bracket back to the ODD 9 Secure the optical bracket with the two screws as shown 10 Then fasten the optical braket with another two screws as shown ...

Page 67: ... to its original position 3 Press the front hinge cap until you hear a click 4 After attach the front hinge cap erecat the LCD module as picture shows 5 Rotate the LCD module counter clockwise 90 degree Then press down the LCD module a little bit 6 Place the back hinge cap back the unit as picture shows 7 Press down the back hinge cap until you hear a click ...

Page 68: ...ed and secured there are no obvious shorts or opens there are no obviously burned or heated components all components appear normal 5 Use the following table with the verified symptom to determine which page to go to Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power System Check on page 64 POST does not complete No beep or error codes are indicated Power On ...

Page 69: ...the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the diagnostics program 2 See if CD ROM Test is passed when the program runs to CD ROM Test 3 Follow the instructions in the message window If an error occurs reconnect the connector on the System board If the error still remains 1 Reconnect the external diskette drive CD ROM module 2 Replac...

Page 70: ...ake sure that the DIMM is fully installed into the connector A loose connection can cause an error Power System Check To verify the symptom of the problem power on the computer using each of the following power sources 1 Remove the battery pack 2 Connect the power adapter and check that power is supplied 3 Disconnect the power adapter and install the charged battery pack then check that power is s...

Page 71: ... light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad check If the touchpad doesn t work do the following actions one at a time to correct the problem Do not replace a non defective FRU 1 After rebooting run Tracking Pad PS2 Mode Driver For example run Syn touch driver 2 Run utility with the PS 2 mouse function and check if the ...

Page 72: ...ext possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 78 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may i...

Page 73: ...n reboot system Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system Main board Previous boot incomplete Default configuration used Load Default Settings in BIOS Setup Utility RTC batter Main baord Invalid System Configuration Data Load Default Settings in BIOS Setup Utility Main board Operating system not found Enter Setup and see if fixed disk an...

Page 74: ...r on indicator turns on and LCD is blank Power source battery pack and power adapter See Power System Check on page 64 Reconnect the LCD connector Hard disk drive LCD cable LCD inverter LCD Main board Power on indicator turns on and LCD is blank But you can see POST on an external CRT Reconnect the LCD connectors LCD cable LCD inverter LCD Main board Power on indicator turns on and a blinking curs...

Page 75: ...8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Test 8742 Keyboard Controller 24h Set ES segment register to 4 GB 26h Enable A20 line 28h Autosize DRAM 29h Initialize POST Memory Manager 2Ah Clear 215 KB base RAM 2Ch 1 3 4 1 RAM failure on address line xxxx 2Eh 1 3 4 3 RAM failure on data bits xx...

Page 76: ...Setup System Management Mode SMM area 6Ah Display external L2 cache size 6Bh Load custom defaults optional 6Ch Display shadow area message 6Eh Display possible high address for UMB recovery 70h Display error messages 72h Check for configuration errors 76h Check for keyboard errors 7Ch Set up hardware interrupt vectors 7Eh Initialize coprocessor if present 80h Disable onboard Super I O ports and IR...

Page 77: ...ematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done prepare to boot operating system B4h 1 One short beep before boot B5h Terminate QuietBoot optional B6h Check password optional B9h Prepare Boot BAh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu BEh Clear sc...

Page 78: ... Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one beep before boot F5h Boot to Mini DOS F...

Page 79: ... horizontal or vertical lines displayed Reconnect the LCD cable LCD cable LCD Main board Indicator Related Symptoms Symptom Error Action in Sequence Indicator incorrectly remains off or on but system runs correctly Main board HDD CD ROM active indicators cannot work HDD CD ROM drive Device driver Main board Power Related Symptoms Symptom Error Action in Sequence Power shuts down during operation P...

Page 80: ...le Main board Check BIOS revision System can power on but you hear two long beeps B B and the LCD is blank Reinsert DIMM DIMM Main board Speaker Related Symptoms Symptom Error Action in Sequence In Windows multimedia programs no sound comes from the computer OS volume control Audio driver Speaker Main board Internal speakers make noise or emit no sound Speaker Main board Microphone cannot work Aud...

Page 81: ...tility to execute Load Setup defaults then reboot system Reconnect hard disk CD ROM drives FDD or other peripherals Main board External display does not work correctly Press Fn F5 LCD CRT Both display switching Keyboard Main board USB does not work correctly Main board Print problems Enter BIOS Setup Utility to execute Load Default Settings then reboot the system Run printer self test Printer driv...

Page 82: ...ns see Undetermined Problems on page 78 Modem LAN Related Symptoms Symptom Error Action in Sequence Internal modem does not work correctly Phone cable Driver Reconnect the Internal modem cable to the main board tightly Main board Internal LAN does not work correctly Lan cable Driver Main board ...

Page 83: ...tatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors ...

Page 84: ...the failure is operating correctly See Power System Check on page 64 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices T Non Acer devices T Printer mouse and other external devices T Battery pack T Hard disk drive T DIMM T PC Cards 4 Power on the computer 5 Determine if the problem has changed 6 I...

Page 85: ...Jack TV1 S Vedio Port USB3 USB Port CRT1 External Display Port SD1 Card Reader LCD1 LCD Coaxial Cable Connector TPAD1 Touchpad Connector NB North Bridge KB1 Keyboard Connecto SB South Bridge DM2 DIMM Socket 2 INV1 Inverter Cable Connector U89 VGA chip RJ1 Modem Jack LAN Jack DOCK1 Expansion Port CBUS1 PCMCIA Slot Jumper and Connector Locations Chapter 5 ...

Page 86: ... CMOS Procedure 1 Run CLCMOSOS COM in DOS mode to clear the CMOS values Item Description Item Description CPU CPU Socket HDD1 Mini PCI Connector DDR DIMM Socket 1 MINI1 HDD Connector FAN1 FAN Connector SW2 1 SW2 2 CHKPW ON X BOOTBLOCK ENABLE X ON ...

Page 87: ...hange is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts ...

Page 88: ...82 Chapter 6 Exploded Diagram ...

Page 89: ... K01081B1183BC L 27 T30V1 001 CORD 10A 250V 1830MM CHINA BK 27 T30V1 002 CORD CHINA 10A 250V 3P 27 01518 591 CORD UK 3A 250V 3PIN BK 27 T30V1 003 CODE UK 3A 250V 3P BK 27 01518 541 CORD EUR 220V 3P BK 27 T30V1 004 CORD 10A 250V 2PIN EUROPEP BK 27 T30V1 004 CORD 10A 250V K16081H6183BE 00 27 T30V1 005 CODE SOUTH AFRICA 10A 250V BK 27 01518 571 CORD 10A 250V K51081H5183BE 00 27 T30V1 006 CODE SWISS P...

Page 90: ... T39V1 003 MIDDLE COVER 60 T86V1 006 TOUCHPAD HOLDER 42 T28V1 006 LOWER CASE W DIMM COVER RUBBER FOOT 60 T86V1 001 DIMM COVER W SCREW 42 T28V1 007 HDD COVER W SCREW 42 T86V1 001 MINI PCI COVER W SCREW 42 T86V1 002 LOWER CASE FRONT COVER W SPEAKER PACK 60 T86V1 002 Parts Picture Partname And Description Part Number ...

Page 91: ...ITCH SIDE 60 T86V1 004 UPPER CASE W LATCH MODULE 60 T86V1 005 HINGE CAP FRONT 42 T28V1 003 HINGE CAP BACK 42 T28V1 002 KEYBOARD SUPPORT PLATE 60 T86V1 007 Communication Module WIRELESS LAN ANTENNA AUX 50 T28V1 004 WIRELESS LAN ANTENNA MAIN 50 T28V1 005 Parts Picture Partname And Description Part Number ...

Page 92: ...HAN770 2 13GMHZ NTEL KC N0001 770 HDD Hard Disk Drive HDD 40G HITACHI HTS424040M9AT00 KH 04007 012 HDD 40G TOSHIBA MK4025GAS KH 04004 005 HDD 40G 4200PRM SEAGATE ST94019A KH 04001 010 HDD 60G HITACHI C25N060ATMR04 KH 06007 006 HDD 60GB TOSHIBA MK6025GAS KH 06004 004 HDD 60G SEAGATE ST960821A KH 06001 002 HDD 80G HITACHI IC25N080ATMR04 KH 08007 007 HDD 80G TOSHIBA MK8025GAS KH 08004 003 HDD 80G SEA...

Page 93: ...5KEYS KB T8607 014 KEYBOARD DARFON NSK A430N NORWEGIAN KB T8607 015 KEYBOARD DARFON NSK A431D US INT KB T8607 016 KEYBOARD DARFON NSK A430R RUSSIAN KB T8607 017 KEYBOARD DARFON NSK A430S SPANISH KB T8607 018 KEYBOARD DARFON NSK A430T TURKISH KB T8607 019 KEYBOARD DARFON NSK A430U UK 85 KEYS KB T8607 020 KEYBOARD DARFON NSK A430W SWEDISH KB T8607 021 LCD LCD MODULE 14 1 TFT XGA W ANTENNA PROTECT CO...

Page 94: ... HINGE ASSEMBLY 33 T28V1 005 LCD BEZEL 14 1 W ICON LABEL NAME PLATE 60 T86V1 012 BRKT 14 LCD PANEL R FOR CMO 33 T28V1 004 BRKT 14 LCD PANEL L FOR CMO 33 T28V1 003 WIRELESS LAN ANTENNA AUX 50 T28V1 004 WIRELESS ANTENNA 802 11B MAIN 50 T28V1 005 Main Board UMA MAINBOARD CANARY2 MB 1 UMA W O CPU W EXTENTION BOARD MODEM MODEM CABLE PCMCIA SLOT LB T8601 001 MODEM BOARD FOXCONN T60M845 01 54 A56V1 001 P...

Page 95: ...8HTF3264HDY 53EB3 KN 25604 023 SDIMM 256M SAMSUNG M470T3354BZ0 CD5 KN 2560B 011 SDIMM 256M ELPIDA U33256AGEPQ662A KN 25609 003 SDIMM 256M HYNIX HYMP532S64P6 E3 KN 2560G 007 SDIMM 512M SAMSUNG M470T6554BZ0 CD5 KN 5120B 008 SDIMM 512M ELPIDA U33512AGEPQ672A KN 51209 004 SDIMM 512M MICRON MT8HTF6464HDY 40EA3 KN 51204 014 SDIMM 512M HYNIX HYMP564S64P6 E3 KN 5120G 007 Optical Drive Combo Module CDRW DV...

Page 96: ...AL BRACKET 33 T28V1 002 OPTICAL DEVICE BOARD 55 T86V1 001 Heatsink FAN CPU FANSINK W FAN 60 T86V1 008 CPU FAN 5V 23 T28V1 002 CPU HEATSINK 34 T86V1 001 Microphone MICROPHONE W O RUBER 23 T28V1 003 Miscellaneous PLATE ACER LOGO MG AL PANEL 31 48R18 001 NAME PLATE 40 T86V1 001 ICON PLATE 40 T86V1 002 TOUCHPAD BUTTON 42 T28V1 009 TOUCHPAD SCROLL KEY 42 T28V1 008 RUBBER FOOT 47 T28V1 103 LCD SCREW MYL...

Page 97: ...M1 7 5 5 TAPPING NI Optical 86 T28V1 007 SCREW M2 3 NYLON 1JMCPC 420325 HDD cover Mini PCI cover 86 9A352 3R0 SCREW MACH WAFER M2 6L BK ZN 86 9A352 6R0 SCREW M2 5X6 Keyboard 86 9A353 6R0 SCREW M3x4 86 9A524 4R0 HDD 86 9A524 4R0 SCREW M2 X L8 DIA 6MM Mainboard 86 T28V1 005 SCRW M2 4 WAFER NI Combo 86 9A552 4R0 SCRW MACH WAFER M2 L8 NI S NOT 86 T28V1 006 SCREW NYLOK M2 5 5 LCD 86 9A553 5R0 SCREW TAP...

Page 98: ... BT TMC313E XCi CM370 N14 1XGAT SO256MBII 5 N40GB 4 2K NCB24X INT2200 BG_MW N A TMC311X Mi PM730 N14 1XGAT SO256MBII 5 N60GB 4 2K N80GB 4 2K NSM8X INT2200 BG_MW WNC_US B_BRM TMC313E XMi CM370 N14 1XGAT SO256MBII 5 N60GB 4 2K NSM8X INT2200 BG_MW N A Model Definition and Configuration Appendix A ...

Page 99: ...ies Descrete Model Number CPU LCD Memory HDD GB ODD Wireless LAN BT TMC312X Mi PM740 N14 1XGAT SO256MBII 5 N60GB 4 2K NSM 8X INT2200 BG_MW WNC_US B_BRM TMC311X Mi PM730 N14 1XGAT SO256MBII 5 N80GB 4 2K NSM 8X INT2200 BG_MW WNC_US B_BRM ...

Page 100: ...e Windows XP Pro and Windows 2000 environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the TravelMate C310 series Compatibility Test Report released by the Acer Mobile System Testing Department Test Compatible Components Appendix B ...

Page 101: ...24040M9AT00 13G1132 F W A71A 60G SEAGATE 2 5 4 2RPM N2ST960821A F W 3 01 60G TOSHIBA 2 5 4200RPM PLUTO MK6025GAS ROHS F W KA200 HGST MORAGA 60G 4200RPM IC25N020ATMR04 0 08K0634 F W AD4A 80G SEAGATE 2 5 4 2RPM N2ST9808210A F W 3 01 80G TOSHIBA 2 5 4200RPM PLUTO MK8025GAS ROHS F W KA023 HGST 80G MORAGA 4200RPM IC25N0 80ATMR04 0 08K635 FW AD4A 80G SEAGATE 2 5 5400RPM MERCURY 2 ST98823A F W 80G TOSHIB...

Page 102: ...Appendix B 96 Wireless LAN INT2200BG_MW INT2200BG_RW INT2915ABG_S1 INT2915ABG_S2 INT2915ABG_S3 INT2915ABG_S4 Bluetooth WNC_USB_BRM Item Specifications ...

Page 103: ...GAS ROHS F W KA100A 40G HGST 2 5 4 2RPM MORAGA HTS424040M9AT00 13G1132 F W A71A 60G SEAGATE 2 5 4 2RPM N2ST960821A F W 3 01 60G TOSHIBA 2 5 4200RPM PLUTO MK6025GAS ROHS F W KA200 HGST MORAGA 60G 4200RPM IC25N020ATMR04 0 08K0634 F W AD4A 80G SEAGATE 2 5 4 2RPM N2ST9808210A F W 3 01 80G TOSHIBA 2 5 4200RPM PLUTO MK8025GAS ROHS F W KA023 HGST 80G MORAGA 4200RPM IC25N0 80ATMR04 0 08K635 FW AD4A 80G SE...

Page 104: ...Appendix B 98 Wireless LAN INT2200BG_MW INT2200BG_RW INT2915ABG_S1 INT2915ABG_S2 INT2915ABG_S3 INT2915ABG_S4 Bluetooth WNC_USB_BRM Item Specifications ...

Page 105: ...esktop and Server models including T Service guides for all models T User s manuals T Training materials T Bios updates T Software utilities T Spare parts lists T TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are T Detailed information on Acer s Internation...

Page 106: ...104 Appendix C ...