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6
TROUBLESHOOTING
1)
The printer is out of paper.
If the printer is out of paper, the “Paper out” indicator light will lit up. In this case, the printer will
stop printing. And then install a new paper roll, the printer will continue printing.
2)
The printer could self-test but could not print.
a.
Make sure the connection cable between the PC and the printer connects securely.
b.
Make sure the connecting port of the printer is not being used. Otherwise, remove the port.
c.
If the problem still exists, contact our after-sales service center.
3)
Removing paper deviation
Press paper feed key to feed paper, by which the printer will adjust the paper automatically;
otherwise, please turn the power off, open paper cover to reinstall paper.
Note: Using high quality of thermal paper with standard width and smooth surface could
avoid paper deviation.
4)
The printed character is unclear.
a.
Check that the thermal printer head is clean enough. Otherwise, please refer to Chapter 5 to
clean it.
b.
Make sure the used paper meets the required specification.
Note: Using high quality of thermal paper with standard width and smooth surface could
avoid this problem. If the problem still exists, contact our after-sales service center.
5)
Some columns could not be printed.
a.
Make sure the printer head is not stuck with dust. Otherwise, please refer to Chapter 5 to clean
it.
b.
Make sure there is not a paper jam. If there is, remove it.
c.
If the problem still exists, contact our after-sales service center.
6)
Paper feeding unsteadily
a.
Make sure the rubber platen is not stuck with foreign matter. If not, clean it with cotton swab
with water.
b.
If the problem still exists, make sure the motor gear of the platen is not broken. If not, contact
our after-sales service center.
7)
Removing a paper jam
a.
Turn the power off.
b.
Open paper cover, remove the jammed paper.
c.
Reinstall paper to the printer correctly, close paper cover. Make sure the paper cover is closed
securely (refer to Chapter 2).
Note: Using high quality of thermal paper with standard width and smooth surface
could avoid paper jams.
8)
Removing the cutter jam
a.
Push down the cover lever for about 8 times, the printer cover will be opened.
b.
Push down the cover lever 2 times more, by which the cutter will back to its normal position.
Note: Close the upper cover securely could avoid cutter jam. If the problem still exists,
contact our after-sales service center.
9)
The temperature of the printer head is too high.
Power off the printer, and then restart it until the temperature is cooling down.
