46
Display Causes
Solution
Temperature has exceeded
the operating temperature
of the system
Move to a cooler environment. Repeat
the test.
Temperature is below the
operating temperature of
the system
Move to a warmer environment.
Repeat the test.
Battery is low but has
enough power to run 20
more tests
Test results will still be accurate. But
replace the battery as soon as
possible.
Battery is discharged and
the meter does not allow
more tests until replacement
with a new battery
Replace the battery. Repeat the test.
Meter electronics failure
If the problem persists, please contact
Customer Support at 1-800-838-9502.
Non
On Call
®
Express
test
strip inserted in the meter
Please make sure you use the
On Call
®
Express
test strip with the
On Call
®
Express
Blood Glucose Meter.
If the problem persists, please contact
Customer Support at 1-800-838-9502.
Test strip damaged or
calibration error
Please test again by using a new strip.
If the problem persists, please contact
Customer Support at 1-800-838-9502.
Communications failure
There is an error in transferring data
to the PC. See the package insert
included in the
On Call
®
Diabetes
Management Software for trouble-
shooting.
Meter data port is plugged
in with the data transfer
cable when meter is in
waiting for sample
application mode with strip
already inserted into the
meter strip port
Unplug the data transfer cable from
the meter’s data port. Then remove
the strip. Reinsert the strip into the
strip port for testing.
If the problem persists, please contact
Customer Support at 1-800-838-9502.
For additional questions or issues with this product, please contact Customer
Support at 1-800-838-9502, 24 hours a day, 365 days a year.