FREQUENTLY ASKED QUESTIONS(FAQ)
ACOPOWER is always open to customers with technical support, if you have any issues, please feel free to contact
ACOPOWER by email at support@acopower.com
Here we collected some frequently asked questions for reference:
Q. What type of batteries can be used with the kit?
A: 1. sealed lead-acid battery (Sealed) 2. colloidal lead-acid battery (Gel) 3. the opening lead-acid batteries (Flooded)
Q: How to clean the solar panel surface?
A: When dust and dirt cover the surface of solar module, it can be cleaned with a soft brush, then use a damp cloth to wipe
the surface to remove the remaining dust and dirt. Anything that covers the solar cells should be removed as soon as possible
so as not to affect performance.
Q: Are the foldable solar modules are waterproof?
A: Because the system contains sophisticated electronic components, please prevent water from contacting the module
during use.
Q: How can I get my battery’s information?
A: To get your battery’s information, please contact your battery’s manufacturer or check your battery label.
Q: Is the charge controller waterproof, what is IP rate for that?
A: No, the charge controller is not waterproof.
Q: Can I use an extension cables in the system?
A: Yes, any extension cable with MC4 connectors can be used before the solar charge controller. ACOPOWER has 20ft
14AWG extension cables.
Q: How do I get the MC4 Adapter for my solar generator?
A: Please contact your solar generator’s seller or manufacturer to get a MC4 adapter. The MC4 is a solar industrial universal
connector. If your solar generator’s supplier does not provide it, please contact ACOPOWER to get it customized.
Q: It worked for my car battery and it does not charge my solar generator.
A: Please check your solar generator's connection and voltage. Some generators in the market are designed to be unique
like 24V battery. Most solar generators in the market is 12V. Please contact your solar generator’s supplier for the voltage
confirmation.
Q: My battery is two 6V batteries in series, can I use this kit?
A: Yes. Two 6V batteries in series is considered a 12 Volts battery.
Q: My battery is AGM, which battery setting shall I use?
A: Please use SEALED, which is default setting.
Q: My battery is lithium battery, which battery setting shall I use?
A: please use FLOODED.
Q: will the system discharge my battery after sunset?
A: No. The charge controller avoids discharging from battery.
www.ACOPower.com
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4120 Valley Blvd Walnut, CA 91789, USA
+1-626-737 1140
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