MANUALS VIRTUOSO LE
Maribor, Slovenia-EU: October 2020
Page
9 | 11
▪
for damages caused by faulty or unsuitable auxiliary equipment,
▪
for damages caused by accidents, lightning, water, fire heat, war, public disturbances or any other
cause beyond the reasonable control of Acoustic Preference,
▪
for products whose serial number has been altered, deleted, removed or made illegible,
▪
In cases that repairs or modifications have been executed by an unauthorized person.
▪
If the product is used contrary to the manufacturer's instructions.
3.
Return:
Return authorization must first be obtained by either calling or writing to Acoustic Preference
customer support prior to shipping the product. When obtaining return authorization, please be
prepared to provide the model, serial number, and a complete, explicit description of the problem. A
copy of the original, dated Bill of Sale must be included to confirm warranty status.
4.
Shipping and Transfer of Risk:
The customer is responsible for shipping and insurance. The risk is transferred to the buyer as soon as
the shipment has been taken over by the forwarder/forwarding agent or has left the seller's
warehouse for shipment. If shipment is delayed on request of the buyer, the risk is transferred to the
buyer at the time of shipping notice. Please always retain the original packing materials. Acoustic
Preference products must be properly packed (in their original packing materials whenever possible)
and the proper return authorization must be visible on the outer carton for easy identification.
Improper packaging may lead to unnecessary freight damage that is not covered by either the freight
carrier or the warranty.
8.
SECURITY
Acoustic Preference knows that you care how information about you is used and shared. We appreciate your
trust in us, and we assure that your personal information will be handled with utmost care and in
accordance with EU personal data protection acts.
