Troubleshooting
47
Tr
oub
eshoo
t
ng
• My “Hello” activity didn’t work.
On the remote screen, select
Assist
. Then select
Power On/Off
. Select
the key for each device to turn that device on. Use the toggle bar to
access more devices.
Make sure your remote is pointed directly at your home entertainment
devices and that there’s nothing obstructing the path.
If the Power On/Off command in the Assist screen still doesn’t turn
your device on, you might be using the wrong command to power on
this device. Reconnect to the EZ-RC™ Remote Control Setup Wizard and
choose
Activities
,
Modify Activity
. Then choose the
Hello
activity and
check the power on/off commands. See page 16 for more information.
Make sure all your devices are off before you start the “Hello” activity.
• My “Watch Movie/Satellite/Cable” activity didn’t work.
On the remote screen, select
Assist
. Then select
No Sound
or
No
Picture
. Finally, select the on-screen input button until you see or hear
the correct signal.
• The wrong device is changing inputs in the Assist screens.
Make sure the input key you see on the No Sound/No Picture screen is
the correct one for the device you’re trying to change. If it isn’t, press
the key and try the other Assist option (for example,
No Sound
if you
chose
No Picture
first)
If that option is still changing inputs on the wrong device, connect the remote
to your PC and launch the EZ-RC™ Remote Control Setup Wizard. In the
main menu, choose
Activities
,
Modify an Activity
, the activity you want to
modify, and
Key Command Sequence
. In the Key Command Sequence, check
that you’ve chosen the correct input commands for each device.
• The device is going to the wrong input or not changing inputs at all
in the Assist screens.
Make sure the input key you see on the No Sound/No Picture screen matches
the device input you’re trying to access. If it doesn’t, you’ll need to change to
the correct command in the EZ-RC™ Remote Control Setup Wizard.
Connect the remote to your PC and launch the EZ-RC™ Remote Control
Setup Wizard. In the main menu, choose
Activities
,
Modify an Activity
,
the activity you want to modify, and
Key Command Sequence
. In the
Key Command Sequence, check that you’ve chosen the correct input
commands for each device.
Using Favorites and Profiles
• I can’t find a channel I want to add to my Favorites.
You can add it manually by choosing
Other
at the top of the list. You can
then choose to display this channel by a text label or search the EZ-RC™
Remote Control Setup Wizard library for a channel icon. To use an icon
from the library (or to choose your own), select
Show Channel Icon
,
then click the
…
button.
Scroll through the icons available in the collection and highlight the logo
you want. If you don’t see the icon you want, you can add your own by
clicking the
Browse
button and finding the artwork for the icon on your
PC. Press
OK
when you’ve selected the icon you want.
The channel icon appears in the replica of the remote screen. Continue with
the instructions that follow to add the channel number for this channel.
• I can’t find a channel I want to add to my Profile.
Only the channels you’ve chosen as your favorites can be selected for a
profile. If you want to add a channel for your profile that you don’t see
here, add it to your favorites by choosing
Favorites
, and then
Modify
Favorites
in the EZ-RC™ Remote Control Setup Wizard Main Menu and
following the on-screen instructions for adding channels.
• How do I customize my Profile’s picture?
In the second Add Profile screen (where you can change the name of the
Profile), click the Profile’s icon and browse your PC for the picture you
want to use.
• How do I start a second page of favorite channels?
When you’ve filled up a page, click the
+
icon below the replica remote
screen to add another page. Then click the first space in that page to
start filling it with channels.
• I can’t tune to one or more of my favorite channels.
Make sure all your favorite channels are on a single source, like your cable
box or satellite receiver. Favorites won’t work with a second source (for
example, a satellite receiver and over-the-air programming on your TV).
If you have digital sub-channels in your Favorites list (like 59.1), choose
4
digits
in the Favorites setup. See page 38 for more information.
Make sure the settings for Favorites match the way you tune to channels
in your system. See page 38 for more information.
Make sure the channel numbers you entered for your favorite channels
are accurate for your system.
