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Troubleshooting
The EZ-RC™ Remote Control Setup Wizard
• The EZ-RC™ program won’t install on my PC.
Your PC must be running Windows XP, Windows Vista, or Windows 7 (Windows
2000 is not supported). You must use Internet Explorer 6.0 or later (Firefox
or Safari not supported).
Windows XP users must have Service Pack 3 and .Net 3.5
To find out which service pack version you have:
1. Right click on My Computer on your PC desktop.
2. Choose Properties from the drop-down menu.
3. In the General Tab, the Service Pack is listed under System.
To update to SP3:
1. Insert the CD that came with the remote. The CD goes automatically to
Microsoft update site if you have a working internet connection.
2. At the Microsoft website, click Express to begin the updating process. The
Microsoft site checks your computer (this takes about 5-10 minutes).
3. The Microsoft site will tell you which updates you need to install. Follow the
Microsoft site and installation wizard instructions to download and install
updates.
If you have SP1, this will take 1 hour to update to SP2; an additional 30 mins
for SP3 (depending on connection speed)
If you have SP2, this will take 30 mins for SP3 (depending on connection
speed)
4. Close all internet browser windows and continue with EZ-RC install.
• What if my CD doesn’t start installation automatically?
Open the CD and double-click on the EZ-RC™ icon.
If you have Windows XP and need Service Pack 3, see “To update to SP3”
above (Vista users do not need this kind of update).
• The EZ-RC™ program seems slow.
Proxy servers, like those used in many business networks, may affect
the performance of the EZ-RC™ Remote Control Setup Wizard. For best
results, use the EZ-RC™ Remote Control Setup Wizard with a direct internet
connection (for example, your home connection).
• How do I know the remote’s connected?
Look for the green arrow icon in your PC’s status bar.
• I see a progress bar in the corner of the screen when I connect the remote.
Your remote’s firmware is being updated. Don’t disconnect the remote! The
Xsight™ Plus
is constantly being updated and improved, to get the latest
codes and provide the most advanced functionality available.
• I get an error message after I connect my remote.
You might need to change your ActiveX settings in Internet Explorer for the
EZ-RC™ Remote Control Setup Wizard to work.
To change ActiveX settings:
1. Click OK in the “Missing necessary software...” dialog box.
2. Locate the yellow warning bar just above the AR remote control setup
wizard page.
3. Click where it says “click here” on the yellow warning bar to change the
ActiveX setting.
4. Click the Connect button again at the bottom of the screen.
• The batteries run out when I leave the remote connected to the PC.
Leaving the
Xsight™ Plus
connected to your PC will drain the remote’s battery.
Always disconnect the remote from your PC when you’re finished.
Setting Up Activities
• I want to add a key command to my “Watch Movie/Satellite/Cable”
activity, but I don’t see it in the list of commands.
Make sure you’ve selected the correct device from the drop-down menu.
Double check your original remote and make sure you’ve written down the key
name correctly.
If you haven’t entered model number information for this device in the EZ-
RC™ Remote Control Setup Wizard, go to the Main menu, select
Devices
and
Modify Device
. Then enter the model number for this device to get all the
functionality available.
If you still don’t see the key command you’re looking for, you can have the
Xsight™ Plus
learn this key from your original remote. See page 26 for more
information.
• I’ve set up Activities on my PC, but I can’t access them on my remote.
You must download any changes you’ve made to your settings in the EZ-RC™
Remote Control Setup Wizard to the remote. Go to the main menu and click
Download to Remote
to save your settings to the remote itself. Otherwise,
the work you’ve done will not be saved to your remote. See page 30 for more
information.