Troubleshooting
39
Tr
ouble
shoo
ting
Using Activities
• How do I know when an activity has finished?
When you see the
Assist
key and soft keys for one of your devices on the
remote screen, the remote has finished sending the activity’s commands and
is ready to do something else.
• My “Hello” activity didn’t work.
On the remote screen, select
Assist
. Then select
Power
. Select the key for
each device to turn that device on. Use the arrow keys below the screen to
access more devices.
Make sure your remote is pointed directly at your home entertainment
devices and that there’s nothing obstructing the path.
If the Power On/Off command in the Assist screen still doesn’t turn your
device on, you might be using the wrong command to power on this device.
Reconnect to the EZ-RC™ Remote Control Setup Wizard and choose
Activities
,
Modify Activity
. Then choose the
Hello
activity and check the
power on/off commands. See page 32 for more information.
Make sure all your devices are off before you start the “Hello” activity.
• My “Watch Movie/Satellite/Cable” activity didn’t work.
On the remote screen, select
Assist
. Then select
Sound
or
Picture
. Finally,
select the on-screen input button until you see or hear the correct signal.
• The wrong device is changing inputs in the Assist screens.
Make sure the input key you see on the Sound/Picture screen is the correct
one for the device you’re trying to change. If it isn’t, press the
key and try
the other Assist option (for example,
Sound
if you chose
Picture
first)
If that option is still changing inputs on the wrong device, connect the remote
to your PC and launch the EZ-RC™ Remote Control Setup Wizard. In the main
menu, choose
Activities
,
Modify an Activity
, the activity you want to modify,
and
Key Command Sequence
. In the Key Command Sequence, check that
you’ve chosen the correct input commands for each device.
• The device is going to the wrong input or not changing inputs at all in the
Assist screens.
Make sure the input key you see on the Sound/Picture screen matches the
device input you’re trying to access. If it doesn’t, you’ll need to change to the
correct command in the EZ-RC™ Remote Control Setup Wizard.
Connect the remote to your PC and launch the EZ-RC™ Remote Control Setup
Wizard. In the main menu, choose
Activities
,
Modify an Activity
, the activity
you want to modify, and
Key Command Sequence
. In the Key Command
Sequence, check that you’ve chosen the correct input commands for each
device.
Using Favorites
• I can’t find a channel I want to add to my Favorites.
You can add it manually by choosing
Other
at the top of the list. Continue with
the instructions that follow to add the channel number for this channel.
• I can’t tune to one or more of my favorite channels.
Make sure all your favorite channels are on a single source, like your cable box
or satellite receiver. Favorites won’t work with a second source (for example, a
satellite receiver and over-the-air programming on your TV).
If you have digital sub-channels in your Favorites list (like 59.1), choose
4
digits
in the Favorites setup. See page 34 for more information.
Make sure the settings for Favorites match the way you tune to channels in
your system. See page 33 for more information.
Make sure the channel numbers you entered for your favorite channels are
accurate for your system.