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Troubleshooting

Most common problems with the Zentral AV Remote can be solved by trying one of the following 

solutions. If you have any further questions, please call our help line toll-free at 1-800-732-6866 or visit 

www.ZentralHomeCommand.com.

I can’t pair my BlackBerry with the Zentral 

Receiver.

The Zentral Receiver is discoverable for 10 minutes 

after you plug it in. If you haven’t paired it in that 

time, unplug the Zentral Receiver, plug it back in, 

and try again.

I can’t control my devices.

Make sure your BlackBerry is within Bluetooth 

range of the Zentral Receiver. Stand beside the 

Zentral Receiver and try using the AV Remote 

App. If you still can’t control your devices, make 

sure you have the Zentral Receiver and/or the IR 

array installed correctly to control your devices. 

See page 5 for details.

I can’t find a code that works with my device.

You can learn some or all of the commands for 

that device from its original remote. See the 

“How to learn a device” section on page 16 for 

information.

The AV Remote App doesn’t control all the 

functions of my device(s).

The AV Remote can learn functions from the 

original remote. See the “How to learn buttons” 

section on page 15 for information.

Summary of Contents for Zentral ARRZ100BB

Page 1: ...et up the Zentral Receiver 2 3 Pair your BlackBerry with the Zentral Receiver 6 4 Download the App 7 5 Set up your AV Remote account 7 6 Set up the App with your Home Entertainment devices 8 Using the Zentral AV Remote 11 Using UnifyGuide 15 Troubleshooting 19 ...

Page 2: ... out of the Zentral AV Remote Control package Make sure you have the following parts Zentral AV Remote Control receiver power adapter a 6 node IR emitter wire 1 2 Set up the Zentral Receiver The Zentral AV Remote Control Receiver is the link between the Zentral App and your home entertainment devices It translates Bluetooth commands from your BlackBerry into infrared or IR commands used to control...

Page 3: ...ombination of both methods The IR emitter wire for hidden devices and the Zentral Receiver s built in IR emitter for your TV Zentral Receiver IR Emitter Wire Zentral Receiver IR Commands Zentral Receiver IR Commands IR Emitter Wire Note The Zentral AV Remote can control devices operated by IR commands It cannot control devices such as some brands of video game consoles that use other remote contro...

Page 4: ...he IR emitter wire into the IR Out jack on the back of the Zentral Receiver IMPORTANT When using the built in IR emitters correct placement of the Zentral Receiver is crucial There must be a clear line of sight between the front or top emitters and the remote control sensor on the device s you want to control If you are placing the Zentral Receiver beneath a device you want to control put it sligh...

Page 5: ...tive film from the node Stick the node directly on the device s IR sensor 4 Plug the Zentral Receiver s power adapter into the DC Input jack on the back of the Zentral Receiver Plug the other end into a standard wall outlet or surge protector Note This power adapter should stay vertical or lie flat while plugged in The indicator light on the front of the Zentral Receiver flashes while the Zentral ...

Page 6: ...the passkey and press the select button 6 Once you ve entered the passkey your BlackBerry might ask if you want to connect to the Zentral Receiver Choose No the Zentral App will take care of the connection later The blue indicator light on the front of the Zentral Receiver turns solid blue when the process is finished 3 Pair your BlackBerry with the Zentral Receiver Before you can establish a Blue...

Page 7: ...omatically 4 Select Run to start using the App on your BlackBerry If your BlackBerry asks you to grant Zentral AV Remote trusted App status select Yes If it asks to allow the App to connect to the ZentralApp com site select Allow TIP For easier access move the App from the Downloads folder on your BlackBerry to the home screen 5 Set Up your AV Remote Account The first step in using your Zentral AV...

Page 8: ...ress you use on your BlackBerry Then click on I Accept to continue The App confirms that your account has been created Now you re ready to set up the AV Remote to control your devices 6 Set up the App with your Home Entertainment devices In order for the App to control your devices you need to add them one by one to your account First though you ll set up the room where you use the devices Update ...

Page 9: ...3 Press the button and select Add Device Living Room Update Device Config Update Devices on Zentral Delete Update History Create Account Add Room Add Device Add Device 4 Select the type of device you want to add first 5 Enter the brand of device you want to add Then select Next Adding new device to Living Room Please select a device type TV Video VCR Video DVD Cable Set Top Box Satellite Set Top B...

Page 10: ...reate your remote with the buttons you want See the How to learn a device section on page 16 for information 9 Once you ve saved a code for this device you re ready to start using the Zentral AV Remote with it To add more devices Start from step 2 and add the next device Adding new device to Living Room Please enter the name of the device Device Type Television Manufacturer Sony Back Next Cancel 7...

Page 11: ...your satellite receiver the Zentral AV Remote will send commands to that device only You can configure exactly how activities and devices work and set up new ones on ZentralApp com 1 Select the device or activity you want to control 2 The Zentral AV Remote App displays a page of buttons or a cluster Each device or activity can have multiple pages of buttons Activities Macros Watch TV Listen to Mus...

Page 12: ...ackBerry or computer browser to ZentralApp com log in to your account and customize as desired When you re finished log out of ZentralApp com start the AV Remote App again press the menu button and select Update Device Config The App synchronizes with your ZentralApp com settings Channel and volume buttons display controls for changing channel or volume The menu navigation button in the middle of ...

Page 13: ...ities Macros Watch TV Listen to Music Devices TV Cable STB DVD VCR Living Room Once you hit OKAY please place the remote with the button you want to learn approximately 2 inches from the front of the Zentral Bridge Press and continue to hold the button you wish to learn until the blue light stops flashing Learn a button Succesfully learned a button Please enter a name for this button SAVE CANCEL L...

Page 14: ...to use for this button 6 Once you ve entered the button name the App asks you if you want to learn another button If you want to learn more buttons select Yes and repeat steps 4 and 5 Select No to exit learning Using Macros Everything you want to do in one press The Zentral AV Remote gives you the power to simplify common multi step routines like getting your home entertainment devices ready to wa...

Page 15: ...and select Save Using macros Once you ve recorded and saved a macro it appears on the App home screen with the Activities To use your macro simply select it from this screen Using UnifyGuide The AR Zentral AV Remote comes with a 15 day free trial subscription to the UnifyGuide a TV listings service that lets you see what s on TV and search for your favorite shows The UnifyGuide also lets you retri...

Page 16: ...ll take a moment to download TV listing information for you Browsing the guide To access the TV Listings Press the menu button and select TV Listings To navigate within the TV Listings Use the trackball and select highlighted programs for options Press the Q and A buttons to go one page up or down through the channels Press the T and B buttons for the top or bottom of the guide listings To go dire...

Page 17: ...channel to your list of favorites In the TV Listings press menu Then select Add to Favorite Channels Browse all Channels 8 00p Mon12 8 30p 018 ABCFAM 019 CAN 020 CTV 021 NBC 8 40 A Raisin in the Sun th Canal Canal American Music Awards Seinfeld 8 05 CSI Browse all Channels 8 00p Mon12 8 30p 018 ABCFA 019 CAN 020 CTV 021 NBC 8 40 A Raisin American Music Awards Seinfeld 8 05 CSI AM M M M M M M M M M...

Page 18: ...for more options To remove a program or channel from your favorites In the Favorites list press the menu button and select Remove from Favorites Changing listing settings 1 On your computer go to ZentralApp com and log in 2 Click on AV Settings 3 Click on the Listing Settings tab 4 Click on Edit 5 Change your settings for Zip Postal code Time Zone and or Programming Provider 6 Click Save when you ...

Page 19: ...vices Make sure your BlackBerry is within Bluetooth range of the Zentral Receiver Stand beside the Zentral Receiver and try using the AV Remote App If you still can t control your devices make sure you have the Zentral Receiver and or the IR array installed correctly to control your devices See page 5 for details I can t find a code that works with my device You can learn some or all of the comman...

Page 20: ...vice names are trademark of their respective owners BlackBerry est une marque déposée de RIM Research In Motion Limited Bluetooth est une marque déposée de Bluetooth SIG Inc Tous les autres noms de produits et de services sont des marques commerciales de leurs propriétaires respectifs BlackBerry es una marca registrada de RIM Research In Motion Limited Bluetooth es una marca registrada de Bluetoot...

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