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OmniVR® Equipment User Manual
MNL-0007 (1.3)
© Copyright 2015-2022. Accelerated Care Plus Corporation — All Rights Reserved. Confidential and Proprietary.
Troubleshooting
Problem
Cause
Remedy
Unable to reach sides:
The system is not measuring the actual movement of the patient during
the exercise to determine how far he/she should move.
Additional cause may be that the clinician is sitting at the patient’s side,
and the camera recognizes them and not the patient.
Check if the patient is visible and highlighted in green in the camera view by
activating the camera view feature or pressing the center scroll button on the mouse.
The clinician could be in the camera view. The clinician or another object could be
directing the camera focus from the patient. Reset the calibration by placing your
hand over the camera lens for approximately 2 to 5 seconds and retry. Let the patient
lean left and right a few times to see if the problem has been resolved.
Fox off-center:
The system will assume the patient is in the center of the screen when
“OK” is selected. If the patient moves afterward, the center will be off
(e.g., moves his/her chair or walks to the chair).
Additional cause may be that the clinician is sitting at the patient’s side,
and the camera recognizes them and not the patient.
Check if the patient is visible and highlighted in green in the camera view by
activating the camera view feature or pressing the center scroll button on the mouse.
The clinician could be in the camera view. The clinician or another object could be
directing the camera focus from the patient.
Fox does not jump:
If the camera does not recognize the floor, it will be unable to recognize
a patient sitting in a chair or standing in a Group Therapy program.
The OmniVR® camera could be out of alignment.
Call ACP Customer Support as the camera angle may be too high or too low, or a wall
is too close to the camera view.
Check the alignment of the OmniVR® camera. To ensure that the camera is in proper
alignment, the camera should be firmly secured to the camera mount (not loose) and
the camera aligned, so the patient is centered and highlighted green when using the
camera view function.
Sitting Exercises – The Fox