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12
Troubleshooting
If you experience a problem with your appliance or are concerned that the appliance is not
functioning correctly, you can carry out some easy checks before calling for a service, please
see below.
Warning!
Do not try to repair the appliance yourself. If the problem persists after you have
made the checks mentioned below, contact an authorised service agent or the shop where
you purchased the product.
Problem
Possible Cause and Solution
Appliance is not
working correctly
Check whether the power cord is plugged into the power outlet
properly, try another outlet.
Check if the power function is on by pressing the “Power” button for
1 second.
Check the fuse or circuit of your power supply.
The ambient temperature is too low. Try setting the chamber
temperature to a colder level.
It is normal that the appliance is not operating during the automatic
defrost cycle, or for a short time after the appliance is switched on to
protect the compressor.
Odours from the
compartments
The interior may need to be cleaned
Some food, container or wrapping cause odours.
Noise from the
appliance
The below sounds are normal for your appliance
•
Compressor running noises.
•
Air movement noise from the small fan motor in the appliance
compartment or other compartments.
•
Gurgling sound similar to water boiling.
•
Popping noise during automatic defrosting.
•
Clicking noise before the compressor starts.
Other unusual noises are due to the reason below and may need
you to check and take action:
•
The cabinet is not level.
•
The back of the appliance touches the wall.
•
Bottles or containers fallen or rolling.
The motor runs
continuously
It is normal to frequently hear the sound of the motor, it will need
to run more in the following circumstances:
•
Temperature setting is set colder than necessary.
•
Large amounts of food has recently been stored with the
appliance.
•
The temperature outside the appliance is too high.
•
Doors are kept open too long or too often.
•
After installing the appliance or it has been switched off for a
long period of time.
A layer of frost
occurs in the
compartment
Check that the air outlets are not blocked by food and ensure food
is placed within the appliance to allow sufficient ventilation. Ensure
the door is fully closed. To remove the frost, please refer to cleaning
and care section of this manual.
