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GUARANTEE
CONDITIONS OF GUARANTEE
Your ACQUISITIONS stove is guaranteed against defects arising from faulty manufacture
for one year subject to the following express conditions. Failure to comply with these
conditions will invalidate the guarantee.
Your ACQUISITIONS dealer or a suitably qualified engineer must install the stove.
Upon installation the receipt must be kept as proof of purchase.
The guarantee is one year from date of purchase.
The guarantee does not cover parts deemed to be replaceable in the normal usage
of the stove. These parts are: glass panels, rope seals, glass seals, bottom grate, ash
pan, fire bricks, and baffle plate.
HOW TO PROCEED WITH A COMPLAINT
If you have cause for dissatisfaction with your stove, you should first contact your
ACQUISITIONS dealer, who will bring your concerns to our attention. We will assess the
nature of the complaint and either send replacement parts for your dealer to fit, or
nominate a regional engineer to inspect the appliance and carry out any remedial work
that may be necessary. If the fault is not actually due to faulty manufacture but some
other cause i.e. misuse, failure to install correctly, or failure to service at regular
intervals, a charge will be made to cover the cost of the visit and any new parts required.
In the first year ACQUISITIONS will only deal with the dealer direct.
SPARE PARTS
Only genuine ACQUISITIONS spare parts are recommended. Parts that may need
Occasional replacement are:
Fire bricks
Ash pan
Fire grate
Mitt
Baffle
Acquisitions Fireplaces Ltd.
Acquisitions House, 24-26 Holmes Road, London
NW5 3AB
Tel:
020 7482 2949
Fax:
020 7267 4361
e-mail:
sales@acquisitions.co.uk
www.acquisitions.co.uk
Manufactured for Acquisitions by Esse Engineering Ltd
