Maintenance
Troubleshooting
The chimney should be swept at least
once a year together with the flue pipe
connection. Care should be taken to
ensure that there is not a build up of
soot on the baffle and in the airways of
the appliance.
If the appliance has not been operated
for long periods, the flue should be
inspected and swept before use to
ensure there are no blockages within the
flue.
The grate should be cleaned regularly
and the ashpan emptied daily.
Never allow the ash in the ashpan to
overfill allowing ash to be in contact
with the underside of the grate.
This will overheat the grate and cause
premature wear and distortion.
• The internal vermiculite panels of the
appliance should be checked regularly
for soundness. If any wear and tear is
found, we recommend these parts are
replaced immediately.
• Check the rope door seals are intact
and are not worn. These should be
replaced on an annual basis to ensure
the correct operation of this appliance.
• The glass can be cleaned using a soft
damp cloth or a ceramic glass cleaner
(available from your local stockist)
Use only replacement parts
recommended by the manufacturer.
We recommend that the appliance is serviced annually by a competent
engineer to ensure it’s continued safe operation.
Fire difficult to
• Green wood / wet wood
Use hardwood logs with a maximum
start / goes out
moisture content of 20%
• Logs are too large
Use kindling and small logs to start the
fire and once established use split logs
• Not enough primary air
Open air control
• Insufficient draft
Check the flue is not obstructed
Fire burns too quickly
• Too much draft
Reduce the air control
• Excessive draft
Install a draft stabiliser
Smokes on initial
• Flue is cold
Burn paper and kindling to increase
lighting
heat in flue
Smokes while burning
• Insufficient draught
Check the flue is not obstructed
Low heat output
• Poor quality wood
Use seasoned Hardwood (this has a
Higher calorific value)
Problem
Probable Cause
Action Recommend
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