ACTICHECK THE ASSURE, User Manual

Page 1: ...Life saving wristband User guide ...

Page 2: ... co n n e cts y o u to ch o s e n fam ily frie n ds an d n e ig h b o u rs ju s t w h e n y o u n e e d it T h e Assure b an d lin k s to a b ase s tatio n to g iv e re silie n t h o m e g arde n co v e rag e an d can lin k to a sm artp h o n e ap p so y o u can h av e co v e rag e w h e re v e r y o u h av e a sig n al W e h av e b u ilt a g re at co m b in atio n o f w ay s to call fo r h e lp A...

Page 3: ... calls fo r h e lp 6 Pre ale rt ch e ck s 9 Se ttin g u p y o u r s y s te m 1 2 Man ag in g y o u r Assure s y s te m 2 0 Fittin g y o u r Assure b an d 2 2 Go An y w h e re th e s m artp h o n e ap p s 2 4 T ro u b le s h o o tin g 3 0 Cu s to m e r s e rv ice 3 3 ...

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Page 5: ...ssure b an d is co m fo rtab le to w e ar w ate rp ro o f an d h as a o n e y e ar b atte ry life o n ce y o u p u t it o n th e re is n o re as o n to tak e it o ff T h e Assure b an d can als o lin k th ro u g h a s m artp h o n e ap p s e e p ag e 2 4 Ho w e v e r s m artp h o n e s s h o u ld n o t b e u s e d in p lace o f a b as e in a fix e d lo catio n as th e ir co v e rag e is le ss re l...

Page 6: ...b u tto n o n o n e s ide an d fo re fin g e r o n th e o th e r an d g e n tly s q u e e z e to g e th e r u n til y o u are aw are o f a click T h e b an d w ill co n firm th e ale rt w ith a dis cre te b u z z Fall m o n ito r T h e Assure s y s te m can b e s e t to lis te n fo r s ig n s o f a s e v e re fall w h ich m e an s if w e de te ct an im p act fo llo w e d b y v e ry lo w le v e ls ...

Page 7: ...n de rs T h e Assure b as e re p o rts its te m p e ratu re at re g u lar in te rv als I f y o u p o s itio n it s o m e w h e re w h ich is re p re s e n tativ e o f th e g e n e ral h o u s e h o ld te m p e ratu re an d te ll u s w h ich h o u rs are im p o rtan t to y o u w e w ill s e n d an e m ail if th e w e are r is at h o m e b u t th e te m p e ratu re is b e lo w th e s e t co m fo rt ...

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Page 9: ... n e e d h e lp I f y o u do n t p re ss a s in g le b u tto n w ith in aro u n d 8 s e co n ds th e re w ill b e an au to m ate d ch e ck call I f it is p ro g ram m e d to th e b as e w ill als o s o u n d as an o th e r in dicato r th at an ale rt s e q u e n ce is in p ro ce ss How to press a single button with your thumb Au to m ate d ch e ck call The phone number linked with the Assure base ...

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Page 11: ...all e m e rg e n cy s e rv ice s e g 999 T h e s y s te m au to m atically calls re s p o n de rs in a co n fig u rab le o rde r u n til o n e o f th e m an sw e rs Spoken E Mailed Texted Each call which is answered will be read a message telling them that you are asking for help and asking them to press 1 on their telephone keypad or say yes if they are willing to take responsibility We will cycl...

Page 12: ...your email address Wait for the email to arrive and follow the instructions Ensure you click on appropriate link to say whether you are setting the system up for yourself or someone else If you are setting up the system for yourself choose the WEARER link and you will then be asked the following information Your name the name that will be announced to your responders so use a name that they will r...

Page 13: ...ct NEW WEARER left hand menu then Add New User 2 Complete all the details for the new WEARER 3 As an administrator RESPONDER you can now go to MY WEARERS and select View User Panel This will take you to the WEARER panel where you can change the system settings and add new RESPONDERs Step 2 Verifying your phone number IMPORTANT Your phone numbers must be verified by answering and responding to an a...

Page 14: ... internet router this should be plugged in there otherwise it will need to be connected via the Power Supply Unit provided into a wall socket You should find a position in which both cables can be easily connected and where the Assure base is at least 30cm away from the router The Assure base is designed to be used either upright or flat Ste p 4 Co n n e ctin g y o u r b as e So ck e ts B u tto n ...

Page 15: ...p lie d Po w e r Su p p ly U n it T h e Assure ce llu lar b as e h as an o p tio n al b atte ry b ack u p th at p ro v ide s 48 h o u r o p e ratio n if th e p o w e r fails T o fit th e b atte rie s s u p p lie d in th e p o w e r s u p p ly u n it b o x firs t dis co n n e ct th e p o w e r re m o v e th e re ar p an e l an d fit th e b atte rie s w ith th e tip co n n e ctin g to th e N o w re ...

Page 16: ... light not flashing O n ce a b as e h as b e e n re g is te re d an d p aire d w ith a b an d it w ill o n ly p air if s p e cifically as k e d to do s o T o p air a b an d to s u ch a b as e p re ss and hold th e VOLU ME DOW N b u tto n u n til th e B ANDlig h t s tarts to flas h T h is s h o w s th at th e b as e is w aitin g fo r 60 s e co n ds to p air w ith a n e w b an d Pairin g y o u r b a...

Page 17: ...s o m e re s p o n de rs Step 7 Your network of responders Yo u r Assure s y s te m is n o w s e t u p to rais e ale rts b u t n e e ds to k n o w w h o to call if y o u n e e d h e lp Click o n an d th e n Ev e ry re s p o n de r m u s t h av e a te le p h o n e n u m b e r w h e re th e y can b e co n tacte d I f p o ss ib le w e als o re co m m e n d p ro v idin g th e ir e m ail addre ss w h i...

Page 18: ...and ensure it is dealt with either by one of your responders or by the emergency services If you have already subscribed to the service it will be shown on your My Responders screen If you don t have it and would like add it then click on the Add Call Centre and follow the onscreen instructions IMPORTANT If the monitoring centre needs to contact the emergency services they will benefit from knowin...

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Page 20: ... B e ab le to lo o k afte r y o u r s e ttin g s as if th e y w e re y o u B e ab le to ch e ck w h e th e r y o u are activ e o u t o r at h o m e b u t n o t activ e an d m ay b e n e e din g h e lp N e v e r ag ain n e e d th e y h av e th e w o rry o f w h e th e r an u n an sw e re d call m e an s y o u are o u t o r in n e e d o f h e lp Fin din g y o u r w ay aro u n d th e das h b o ard Pe...

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Page 22: ...s e n s in g s im ilar to th at o n a to u ch s cre e n w h ich re lie s o n p ro x im ity to s k in W h ils t th e u s e r in itiate d SOS call is alw ay s activ e n o n e o f th e o th e r fu n ctio n s w ill w o rk re liab ly if th e b an d is n o t b e in g w o rn n e x t to th e s k in T h e b an d s h o u ld b e b o th s n u g an d co m fo rtab le Note the band can be worn on either wrist an...

Page 23: ...u t w ith a fin g e r fro m b e h in d He lp in g u s k n o w w h e n th e Assure is b e in g w o rn T h e s y s te m is alw ay s ass e ss in g w h e th e r th e Assure is b e in g w o rn o r n o t W h ils t w e re co m m e n d th at it is w o rn all th e tim e w e re co g n is e th at s o m e p e o p le w ill ch o o s e n o t to I f th e s y s te m de te cts th at th e b an d is b e in g w o rn w...

Page 24: ...tte ry W e do n e e d y o u to g iv e th e Assure ap p th e fo llo w in g p e rm iss io n s Lo catio n s o a re s p o n de r k n o w s w h e re y o u are B lu e to o th s o y o u r s m artb an d can talk to th e ap p Mo b ile data s o th e s y s te m can co m m u n icate w ith th e w ide r w o rld T h e m o b ile p h o n e n u m b e r o f th e de v ice w h ich w ill b e s h are d w ith a re s p o ...

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Page 26: ...afte r aro u n d 7s e co n ds 3 Re le as e an d re p re ss th e b u tto n w ith in 2 s e co n ds Yo u s h o u ld n o w fe e l 3s h o rt b u z z e s co n firm in g th e b an d is in airp lan e m o de T o de activ ate re tu rn to n o rm al fu n ctio n 1 Sq u e e z e th e b an d I f y o u are w ith in ran g e o f a p aire d b as e o r s m artp h o n e th is w ill in itiate a p re ale rt ch e ck an d ...

Page 27: ...t is ab o u t to h ap p e n Nee Naa T h is s o u n d te lls y o u an ale rt is activ e an d w e are callin g y o u r re s p o n de rs Four rising tones T h is s o u n d co n firm s th at s o m e o n e h as re s p o n de d to an ale rt Vo lu m e Yo u can s e t th e v o lu m e e ith e r in th e p o rtal o r b y u s in g th e VOL U P an d VOL DOW N b u tto n s o n th e b as e T h e v o lu m e s e t b...

Page 28: ... s e to s h are v ital in fo rm atio n th at co u ld h e lp a firs t re s p o n de r in an e m e rg e n cy Aty p ical e n try m ay b e I am a diab e tic an d alle rg ic to p e n icillin An y o n e w ith an N FC e n ab le d re ade r s u ch as a s m artp h o n e can re ad y o u r Pu b lic Pro file s im p ly b y to u ch in g th e ir de v ice ag ain s t th e to p o f th e b an d an d fo llo w in g th ...

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Page 30: ...o n FLASHING b as e is in p airin g m o de Se e p airin g o n p ag e 1 6 OFF N o b an d co m m u n icatio n n o te th is m ay o ccu r if th e b an d h as re ce n tly b e e n o u t o f ran g e As in g le b u tto n p re ss w ill cau s e th e lig h t to tu rn b ack ON I NT ERNET CONNECT lig h t ON n o rm al o p e ratio n FLASHING n o co m m u n icatio n w ith Actich e ck s y s te m OFF s e e Atte n t...

Page 31: ... b ack o f th e b ase I f th e g re e n lig h t is O FF th e n ch e ck th at th e in te rn e t ro u te r is ON an d th e in te rn e tcab le is s e cu re ly co n n e cte d at b o th e n ds I f th e lig h t is ON th e re are tw o p o ss ib ilitie s Ü T h at y o u r ro u te r h as lo s t in te rn e t co n n e ctiv ity an activ e co n n e ctio n is n o rm ally in dicate d b y a lig h t m ark e d I NT ...

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Page 33: ... RMA n u m b e r W ith in 1 4 day s o f re ce iv in g th e s y s te m Actich e ck w ill re fu n d th e b u y e r v ia th e p ay m e n t m e th o d u s e d to p u rch as e T h is s tate d p o licy do e s n o t affe ct y o u r s tatu to ry rig h ts W ARRANT Y ANDFAU LT Y GOODS Actich e ck o ffe rs a fu ll o n e y e ar lim ite d w arran ty o n th e Assure s y s te m I f w ith in o n e y e ar o f re c...

Page 34: ...le ss th an 1 0K W h o v e r a y e ar ab o u t 1at ty p ical e le ctricity rate s Co n n e ctiv ity 1 0 1 00 Eth e rn e t v ia RJ45 N e tw o rk Su p p o rt fo r D HCP an d D N S O p e ratin g Fre q u e n cy T h e Assure u s e s th e fo llo w in g fre q u e n cy b an ds T h e So cial Alarm s s e ctio n o f th e 869 MHz I SM b an d T h e B lu e to o th Lo w En e rg y s e ctio n o f th e 2 4 GHz I SM...

Page 35: ...999 5 EC Radio T e le co m m u n icatio n s T e rm in al Eq u ip m e n t R T T E T h e co n fo rm ity ass e ss m e n t p ro ce du re s h as b e e n carrie d o u t w ith dBT e ch n o lo g y T w e n ty p e n ce Ro ad Co tte n h am Cam b ridg e C B 2 4 8PS U K Ap p lie d Stan dards EN 3 00 2 2 0 2 v 2 4 1 EN 3 01489 1 T h e Pro du ct Safe ty Ass e ss m e n t w as carrie d o u t w ith Plan n e d Fin i...

Page 36: ...Actich e ck Ltd 1 8 Hill Stre e t Saffro n W alde n C B 1 0 1 JD He lp lin e 03 45 2 5 75 080 su p p o rt actich e ck co m w w w actich e ck co m UK English February 2019 ...