13
Troubleshooting
This chapter contains a list of problems that may be encountered while using the
HomePlug Ethernet Adapter, and techniques to solve them. Note that these tech-
niques may not be successful in all cases. Also included is a list of frequently asked
questions.
Troubleshooting
The Power light doesn’t light up after I plug the Adapter into a wall outlet.
Make sure the wall outlet is working by plugging other electric devices into it. If
it is working, plug in the Adapter again, and if the Power light still doesn’t illu-
minate, try plugging it into other wall outlets. If the Adapter is still experiencing
this problem, contact technical support.
The Link light doesn’t light up on the Adapter.
If the Adapter’s Ethernet light is not illuminating, a LAN connection is not being
detected.
s
Check the Ethernet adapter on the computer and make sure it is enabled
and working properly. Also, make sure the right type of Ethernet cable is
being used.
I can’t connect to the Internet or any of the other computers on the network.
s
Make sure the
IP
address and
TCP
/
IP
protocol are set up properly for all the
computers on the network , then try to ping the gateway.
s
Use the Adapter’s Configuration Utility to detect all other Adapters on the
network. Then, plug the Adapters into adjacent sockets. If the Ethernet lights
still don’t illuminate, contact technical support.
4
Summary of Contents for 14 Mbps HomePlug Ethernet Adapter
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