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Appendix I. Troubleshooting
This chapter describes some problems you may encounter using MyWirelessTV 2, and
possible solutions to those problems. Also included are frequently asked questions (FAQs),
and the answers to the questions.
FAQs
Why can't I see anything on the TV next to the Transmitter?
Check the cable connections from the external source (i.e., cable/satellite set top box,
Blu-ray player) to the Transmitter and from the Transmitter out to the HDTV.
Why can't I see anything on the TV, even though all the cables are connected
properly?
Make sure the external source device is powered on and the correct source input is selected
on your HDTV.
Why can't I see anything on the TV next to the Receiver?
Check the cable connection from the MyWirelessTV Receiver out to the HDTV. Also, make
sure the correct source input is selected.
Why can't I control my external source device from my second HDTV?
Make sure the IR Blaster sensor is pointed directly to the external source device's IR sensor
window. Also, check that the Receiver or the IR Extender cable is in line-of-sight of the
remote control.
Why don't I see any video when I connect my HDMI PC or laptop computer to
MyWirelessTV?
Make sure the HDMI output display is selected from your PC or laptop. If needed, refer to
your PC or laptop's user manual for more information.
Why is the video quality so poor?
To improve video quality, try adjusting the orientation of the Transmitter and/or Receiver.
Use the Wireless Power Indicator (in the MyWirelessTV's
Main Menu
GUI) to see what
orientation works best for your situation.
Why aren't my remote keyboard and mouse working when I connect MyWirelessTV to
my computer?
Check your cable connections. Make sure you have a USB 2.0 A to Mini-B cable connected
between your Transmitter and your computer's USB port.
I have my MyWirelessTV Receiver and Transmitter in the same room. Why does my
source device accept the command from the remote control twice?
To prevent the source device from getting the IR command twice, connect your IR Extender
cable to the Receiver and hide the IR sensor from direct line-of-sight.
Do I need to power off MyWirelessTV after watching TV?
No. It is designed to stay on and connect 24/7. If you've turned one of them off, then you
should turn both back on and start with the Transmitter first.
