16
Part V. Frequently Asked Questions
This chapter lists a series of frequently asked questions concerning the operation of the
ScreenBeam components.
Note
: Go to
http://www.actiontec.com/screenbeam
to access any FAQs created or updated
after the publication date of this manual.
I
’
ve inserted the software CD into the CD-ROM drive, but it doesn
’
t install. What
should I do?
In Windows Explorer, browse to the CD-ROM drive (e.g., D:), then locate and double-click
the
Setup.exe
file.
My laptop computer does not have a CD-ROM drive. How can I install the
ScreenBeam Wireless Display software?
If your computer doesn
’
t have a CD-ROM drive, go to the following link:
http://www.actiontec.com/products/sbupdate.php
. You will need information from the sticker
on the bottom of the Receiver. Once you have entered the information, download the
software as indicated on the web page.
The ScreenBeam Wireless Display software can
’
t launch
–
it says it can
’
t find a USB
Transmitter. How can I solve this?
First, if the display software doesn
’
t launch, wait about a minute before trying anything else.
Then, unplug and plug the Transmitter back in, and try launching the display software again.
If that doesn
’
t work, open the Windows Device Manager and make sure the ScreenBeam
Transmitter is NOT disabled (locate it under Network).
Should I be concerned if Windows
’
firewall or anti-virus software warns that
ScreenBeam is trying to open a port?
ScreenBeam requires Windows to temporarily open a port to stream content to the TV. Click
Allow
when the message appears. Some antivirus software settings can be more restrictive
than others, and you may not get a notification at all. If you are using anti-virus software and
ScreenBeam is not operating properly, you may need to temporarily disable the anti-virus
software, and re-enable it after using ScreenBeam. If the problem persists, consult your
anti-virus user guide to configure the proper settings for ScreenBeam.
I cannot detect the Receiver from my laptop computer using the ScreenBeam
Wireless Display software. What
’
s wrong?
First, make sure the Transmitter is connected to the USB port. Then, select
Add a receiver
and try again.
My laptop/PC displays the following message:
“
Color scheme has been changed.
”
Is
this a problem?
