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79

 Limited Warranty

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: Some countries, states or provinces do not allow the exclusion or limi

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tation of implied warranties or the limitation of incidental or consequential damages 

for certain products supplied to consumers, or the limitation of liability for personal 

injury, so the above limitations and exclusions may be limited in their application to 

you. When the implied warranties are not allowed to be excluded in their entirety, 

they will be limited to the duration of the applicable written warranty. This warranty 

gives you specific legal rights which may vary depending on local law.

Dispute Resolution

: The customer may contact the Director of Technical 

Support in the event the Customer is not satisfied with Actiontec Electronics’ 

response to the complaint. In the event that the Customer is still not satisfied with 

the response of the Director of Technical Support, the Customer is instructed to 

contact the Director of Marketing. In the event that the Customer is still not satis-

fied with the response of the Director of Marketing, the Customer is instructed to 

contact the Chief Financial Officer and/or President.

Governing Law

: This Limited Warranty shall be governed by the laws of the State 

of California, U.S.A., excluding its conflicts of laws and principles, and excluding 

the United Nations Convention on Contracts for the International Sale of Goods.

Summary of Contents for V1000H

Page 1: ...WirelessVDSL Modem Router Model V1000H User Manual Ver 1 0 Solutions for the Digital Life ...

Page 2: ...0 SSID Setup 22 Wireless MAC Authentication 23 WPS 24 WMM 25 802 1x 26 Configuring the Modem Router s Utilities 27 Accessing Utilities 27 Rebooting the Modem Router 29 Restoring Factory Default Settings 29 Upgrade Firmware 31 Ping Test 32 Traceroute 33 Web Activity Log 34 Time Zone 34 ConfiguringAdvanced Setup 36 Accessing Advanced Setup Options 36 Services Blocking 39 Website Blocking 40 Scheduli...

Page 3: ...odem Router s Status 63 Accessing Wireless Settings 63 Connection Status 65 WAN Status 66 WAN Ethernet Status 67 Routing Table 68 Firewall Status 68 NAT Table 69 Wireless Status 69 Modem Utilization 70 LAN Status 71 Specifications 72 General 72 Wireless Operating Range 73 LED Indicators 73 Environmental 73 Notices 74 Regulatory Compliance Notices 74 Modifications 74 GPL General Public License 75 L...

Page 4: ...of hassle free performance Minimum System Requirements Active ADSL2 service Computer with an 10 Mbps or 10 100 1000 Mbps Ethernet connection Microsoft Windows 2000 XP Vista Mac OS 7 1 8 0 9 0 OS X Internet Explorer 7 0 or higher Firefox Safari web browsers TCP IP network protocol installed on each computer Features Gigabit Ethernet WAN and LAN VDSL 2 access technology backward compatible to ASDL2 ...

Page 5: ...000 Base T Ethernet ports LAN One 10 100 1000 Base T Ethernet ports WAN DHCP server option MAC address cloning QoS support including diffserv and random early detection PPPoE support External Radius support Web based configuration support FTP firmware upgradeable Web download support 802 11b g n support WPS support Advanced firewall ALG ...

Page 6: ...outer s lights ports etc The Modem Router has several indicator lights LEDs and a button on its front panel and a series of ports and switches on its rear panel Front Panel The front panel of the Modem Router features 11 LEDs Power DSL Internet WAN Ethernet Internet Ethernet 4 HPNA USB Wireless and WPS Push Button ...

Page 7: ...shing the Modem Router is in training for DSL service WAN Ethernet When the WAN Ethernet LED glows steadily the Modem Router is connected to an Ethernet WAN When it flashes it signifies that data traffic is traveling across the connection Internet When the Internet LED glows steadily the Modem Router is connected to the DSL provider When it flashes data traffic is passing across the Modem Router L...

Page 8: ...n on the Modem Router then within two minutes press the WPS button on a device you wish to connect to the Modem Router s wireless network The device will automatically join the Modem Router s wireless network Repeat for other wireless devices Rear Panel The rear panel of the Modem Router features 8 ports Line HPNA LAN Ethernet WAN Ethernet USB and Power as well as a Reset switches 4 3 2 1 LAN WAN ...

Page 9: ...AN Ethernet port is used to connect the Modem Router to a WAN via an Ethernet cable USB Port The USB port is used to connect the Modem Router to a USB device This port is not yet active it may be activated in a future firmware update Reset Switch Depressing the Reset switch for one second will restore the Modem Router s factory default settings To reset the Modem Router depress and hold the Reset ...

Page 10: ...ith the Modem Router including describing the Modem Router s Home screen and setting up the Modem Router through the Quick Start screens Accessing the Home Screen To access the Wireless screens Open a Web browser In the Address text box type 1 http 192 168 0 1 then press Enter on the keyboard 2 ...

Page 11: ...8 Wireless VDSL Modem Router The Modem Router s host screen appears Click 2 Manual Setup The Quick Setup screen appears with a row of large icons across the top of the 3 screen Click Homepage ...

Page 12: ...ny other firmware screen generates the Home screen Internet Services On the right side of the screen is the Internet Services menu where there is a series of four Actiontec links Actiontec Actiontec Store Actiontec How To Zone and Actiontec Support that can help you get the most out of the Modem Router Home Network Map The Home Network map on the Home screen is a graphical representation of the Mo...

Page 13: ... Manual Setup and Log into My Device Auto Configure Your Modem Selecting this option generates a procedure wizard that guides you through auto matically connecting the Modem Router with your ISP From Provider List Setup Option Selecting this option generates a procedure wizard that guides you through con necting the Modem Router with an ISP that appears on the list that appears Only ADSL customers...

Page 14: ...onscreen instructions then click 1 Next Another Quick Setup screen appears Select the WAN interface you are using 2 from the WAN Interface drop down list Select the protocol used by your ISP by clicking in the appropriate radio but 3 ton If PPPoE or PPPoA was selected enter the PPP username and password in the text boxes that appear Click 4 Apply to save your changes ...

Page 15: ... Router Log Into My Device Selecting this option generates a screen asking for your username and password After entering them correctly the Home screen appears where you can access the Modem Router s graphical user interface ...

Page 16: ...rovided in the Wireless section of the Modem Router s firmware including setting up wireless security and WPS Accessing Wireless Settings To access the Wireless screens Open a Web browser In the Address text box type 1 http 192 168 0 1 then press Enter on the keyboard 3 ...

Page 17: ...14 Wireless VDSL Modem Router The Modem Router s host screen appears Click 2 Manual Setup The Quick Setup screen appears with a row of large icons across the top of the 3 screen Click Wireless Setup ...

Page 18: ...eless Settings The Wireless Setup screen appears with list of options on the left side of 4 the screen The rest of this chapter explains the options found in the menu on the left side of every wireless settings screen ...

Page 19: ... Router Enable the wireless radio of the Modem Router by clicking in the Enable radio 1 button to activate it If needed change the name of the Modem Router s wireless network by enter 2 ing a new one in the Network Name text box Otherwise you can use the one that is already entered the the text box You should write this name down so that you can refer back to it later when connecting other wireles...

Page 20: ...he radio button next to WPA WPA2 4 This type of wireless security is the recommended choice and will secure the Modem Router s wireless network against outside intruders who try to gain access to the wireless network without your knowledge Enter a pre shared key PSK in the text box next to Pre Shared Key PSK for 5 Home Network A PSK is the password that other wireless devices will need to join the...

Page 21: ...ady selected You should write this name down so that you can refer back to it later when connecting other wireless devices such as smartphones or lap top computers to the Modem Router s wireless network Select a security type from the Security Type drop down list below step 2 For 2 all types of except WEP continue with this procedure If you select WEP see the following section WEP Wireless Securit...

Page 22: ...ity key that is difficult to crack Be sure to write down the secuirty key which appears in green text You will need it to connect other wireless devices to the Modem Router s wireless network Click 5 Apply The Modem Router s wireless network is now functional and using the security type you selected WEP Wireless Security If you selected WEP in step 2 of the previous procedure the following screen ...

Page 23: ...ly generates a strong security key that is difficult to crack Be sure to write down the secuirty key which appears in green text You will need it to connect other wireless devices to the Modem Router s wireless network Click 3 Apply The Modem Router s wireless network is now functional and using WEP security Radio Setup Click Radio Security from any Wireless screen to generate the Radio Secuirity ...

Page 24: ... and n modes you prefer except b n only Select the channel width by clicking in either the 20 Mhz or 40 Mhz 4 radio buttons If 40 Mhz was selected in step 5 select the channel s width 5 Upper or Lower Set the MSDU MAC Layer Service Data Unit aggregation state by clicking 6 in the Enable or Disable radio buttons below step 6 MDSU should only be enabled disabled by an experienced network technician ...

Page 25: ... new one from the SSID drop down list Otherwise use the one already selected You should write this name down so that you can refer back to it later when connecting other wireless devices such as smartphones or laptop com puters to the Modem Router s wireless network Click the Broadcast SSID radio button to activate SSID broadcasting which 2 allows any computer searching for available wireless netw...

Page 26: ... computers hard drives etc To set up authentication on the Modem Router s wireless network using MAC addresses Select a wireless network name from the SSID drop down list 1 Turn on MAC authentication by clicking in the Enable radio button 2 Select a filtering method Activating the radio button next to Allow Device 3 List creates a list of wireless devices that will be allowed to join the wireless ...

Page 27: ...ireless devices 6 WPS Click WPS in any Wireless screen to generate the WPS Wi Fi Protected Setup screen WPS provides a simple method of setting up a wireless network by automati cally sharing the network key between the Modem Router and other wireless devices There are three ways to set up WPS on the Modem Router Push Button PBC AP PIN and End Device PIN Push Button PBC Select Push Button PBC from...

Page 28: ... list 1 Enter the end device s PIN in the appropriate text box 2 Click 3 Connect The Modem Router joins the existing wireless network WMM Click WMM in any Wireless screen to generate the WMM Wi Fi Multimedia screen Wi fi Multimedia provides a way to control the bandwidth of certain types of data prioritizing one type over another to ease congestion To set up WMM Click in the radio button next to E...

Page 29: ...y connected to the Modem Router Also the user must enable the RADIUS client embedded in the Modem Router To set up 802 1x security Select the Modem Router s wireless network name from the SSID drop down list 1 Click in the radio button next to Enable under step 2 2 Enter the RADIUS server s port number in the Radius Port text box 3 Enter the RADIUS server s shared secret in the Radius Key text box...

Page 30: ...ies section of the Modem Router s firmware including services blocking restoring the Modem Router to factory default settings and performing a ping test Accessing Utilities To access the Utilities screens Open a Web browser In the Address text box type 1 http 192 168 0 1 then press Enter on the keyboard 4 ...

Page 31: ...28 Wireless VDSL Modem Router The Modem Router s host screen appears Click 2 Manual Setup The Quick Setup screen appears with a row of large icons across the top of the 3 screen Click Utilities ...

Page 32: ...outer This may take up to one minute To reenter the Modem Router s firmware after restarting the Modem Router click the web browser s Refresh button Restoring Factory Default Settings If the Modem Router s factory default settings need to be restored to build a new network from the beginning for example use the following procedure Click 1 Restore Defaults in any Utilities screen The Restore Defaul...

Page 33: ... Router s current firewall settings will be deleted and the factory default firewall settings restored If you want to restore all the Modem Router s default settings click the Restore 4 button across from Restore Modem to Factory Default Settings All of the Modem Router s current settings including wireless and firwall settings will be deleted and the factory default settings restored Note All of ...

Page 34: ...Product Categories section Check to see if there is a newer firmware version available for the Modem Router by compar ing the available firmware upgrade revision to the one currently running on the Modem Router The Modem Router s current firmware revision number appears in the Upgrade Firmware screen If there is new firmware available download it to your computer Note its loca 2 tion on the comput...

Page 35: ...est from any Utilities screen generates the Ping Test screen which is used to check whether the Modem Router is properly connected to the Internet Follow the on screen instructions to perform the test The results will be displayed at the bottom of the screen ...

Page 36: ...ceroute from any Utilities screen generates the Traceroute screen which is used to determine the route taken by packets across a network Follow the on screen instructions to perform the test The results will be displayed at the bot tom of the screen ...

Page 37: ...en The Web Activity Log appears To change the automatic refresh period of the Web Activity Log select a new time period from the Auto Refresh Every drop down list To refresh the Log click Refresh Time Zone To set the correct time zone on the Modem Router Click 1 Time Zone from the left side of any Advanced Setup screen The Time Zone screen appears ...

Page 38: ...pter 4 Utilities Click in the appropriate radio button for your time zone 2 If da 3 ylight saving is currently in effect click in the Day Light Saving check box to activate Click 4 Apply to save your settings ...

Page 39: ...tup section of the Modem Router s firmware including services blocking firewall options and setting up QoS Quality of Service Accessing Advanced Setup Options To access the Advanced Setup screens Open a Web browser In the Address text box type 1 http 192 168 0 1 then press Enter on the keyboard 5 ...

Page 40: ...37 Chapter 5 Advanced Setup The Modem Router s host screen appears Click 2 Manual Setup The Quick Setup screen appears with a row of large icons across the top of 3 the screen Click Advanced Setup ...

Page 41: ...odem Router An Advanced Setup screen appears with list of options on the left side of 4 the screen The rest of this chapter explains the options found in the menu on the left side of every advanced setup settings screen ...

Page 42: ...side of any Advanced Setup screen The Services Blocking screen appears Select the device on which you wish to block services from the Select Device 2 drop down list or enter the device s IP address in the Enter IP Address text box Select a service or multiple services to block by clicking in the appropriate 3 check box below Select service to block Click 4 Apply to save your changes Repeat steps 1...

Page 43: ... Website Blocking from the menu on the left side of any Advanced Setup screen The Website Blocking screen appears Enter the web site address of the web site to be blocked in the Website Address 2 text box Click 3 Apply to save your changes Repeat steps 1 3 to block other web sites from being acesssed on the 4 Modem Router s network The web sites blocked from being accessed on the Modem Router s ne...

Page 44: ...ed in the Scheduling Access screen the device will not be able to access the Internet To set up scheduling access on a networked device Click 1 Scheduling Access from the menu on the left side of any Advanced Setup screen The Scheduling Access screen appears Select the device on which you want to scheduled Internet access from the 2 Select Device drop down list or enter the device s MAC address in...

Page 45: ...week Set the time range during which you want to allow Internet access This time 4 range will apply only to the days you activated in step 3 Click 5 Add to create a schedule access Repeat steps 1 5 to create multiple access schedules for other devices on the 6 Modem Router s network The devices that are configured with an access schedule are listed at the bottom of the screen ...

Page 46: ...om the menu on the left side of any Advanced Setup screen The Broadband Settings screen appears Select the type of WAN interface the service providers uses Options are WAN 2 Ethernet WAN DSL PTM and WAN DSL ATM Enable or disable Global VLAN on the Modem Router by clicking in the 3 appropriate radio button Global VLANs are used on the WAN and LAN sides to create virtual networks Do not enable or di...

Page 47: ... IP Address The WAN IP Address screen allows you to manually set up the WAN IP address of the Modem Router To do this Click 1 WAN IP Address from the menu on the left side of any Advanced Setup screen The WAN IP Address screen appears ...

Page 48: ... selected enter the IP address in the Single Static IP text box If Block of Static IP Addresses Unnumbered Mode was selected enter the designated gateway IP address and subnet mask address in the Modem Address and Subnet Mask text boxes respectively Also VIP Mode can be activated by clicking in the appropriate check box VIP mode works in concert with unnumbered mode and allows computers not assign...

Page 49: ... DHCP Settings screen allows you to change the Modem Router s default LAN IP address and adjust the DHCP settings To change the LAN IP Click 1 LAN IP and DHCP Settings from the menu on the left side of any Advanced Setup screen The LAN IP and DHCP Settings screen appears ...

Page 50: ...te the Modem Router s DHCP server Enter the DHCP server s beginning IP address ending IP address and subnet 5 mask address in the appropriate text boxes Enter the DHCP server s lease time period by entering the days hours and 6 minutes in the appropriate text boxes Set the DNS values by selecting Dynamic or Static clicking in the appropriate 7 radio button then if needed enter the IP addresses for...

Page 51: ...e Click 1 Services VLAN Settings from the menu on the left side of any Advanced Setup screen The WAN VLANs screen appears Enter the name of the VLAN in the VLAN name text box 2 Select a protocol from the drop down list options are PPPoE RFC 1483 3 Transparent Bridging and RFC 1483 via DHCP then enter a user name and password in the appropriate text boxes ...

Page 52: ...AN ID 1 to 4094 and selecting a Priority 0 7 Click 5 Add to add the VLAN to the VLAN list which appears at the bottom of the screen You can also delete existing VLANs by clicking Delete or modify a VLAN s set tings by clicking Modify HPNA Settings The HPNA Settings screen allows you to enable HPNA Click in the Enable radio button to activate ...

Page 53: ...am screen appears Click in the Enable radio button next to Upstream QoS to activate 1 Select the type of QoS to enable If selecting Custom QoS you will have 2 to enter a number of values Name Queue Priority Reserved Bandwidth Protocol TOS Bit Value Source IP or MAC address information Destination IP Address Netmask IP Address and Port Pange Do not select Custom QoS unless you are an experienced ne...

Page 54: ...ng Custom QoS you will have 2 to enter a number of values Name Queue Priority Reserved Bandwidth Protocol TOS Bit Value Source IP or MAC address information Destination IP Address Netmask IP Address and Port Pange Do not select Custom QoS unless you are an experienced network technician For most wireless networks the Default QoS option should be sufficient Click 3 Apply to save your changes The ne...

Page 55: ...e text boxes beneath step 2 3 Set the remote management port It is set to port 443 by default If the remote 4 management port number has been changed you will need to use the URL https followed by the Modem Router s IP address a colon then the port number to which the remote management port was changed Example https 192 170 1 1 234 Select the remote management timeout If you select one of the time...

Page 56: ...ed Setup screen The Remote Telnet screen appears Click in the 2 Enable radio button next to Remote Telnet to activate Enter a username and password in the appropriate text boxes beneath step 2 3 Select the idle disconnect time If you select one of the time periods provided 4 in the drop down list remote telnet management of the Modem Router will stop after the selected time period if no actions ar...

Page 57: ...se Click 1 Dynamic Routing from the menu on the left side of any Advanced Setup screen The Dynamic Routing screen appears Select the version of dynamic routing you want to use Version 1 Version 2 by 2 clicking in the appropriate radio button Consult the documentation that came with the modem set up in front of the Modem Router on the network to find out which version to use Click 3 Apply to save y...

Page 58: ...de of any Advanced Setup screen The Static Routing screen appears Enter the destination IP address of the static route in the Destination IP 2 text box Enter the subnet mask IP address in the Subnetmask text box 3 If applicable enter the gateway IP address in the Gateway IP text box 4 Select a WAN interface from the WAN Interface drop down list 5 Click 6 Apply to save your changes ...

Page 59: ...r s firmware screens Click 1 Admin Password from the menu on the left side of any Advanced Setup screen The Admin Password screen appears If needed enter a new username in the text box next to Admin username 2 En 3 ter a new password in the text box next to Admin Password Click 4 Apply to save your changes ...

Page 60: ... s network Click 1 Port Forwarding from the menu on the left side of any Advanced Setup screen The Port Forwarding screen appears Enter a starting and ending LAN port numbers in the appropriate text boxes 2 beneath step 1 Select a protocol from the Protocol drop down list TCP UDP GRE 3 Enter the LAN IP address of the port in the appropriate text box 4 ...

Page 61: ...ed at the bottom of the screen under Applied Port Forwarding Rules Applications The Modem Router comes preloaded with a list of popular applications that require port forwarding Instead of entering all the port forwarding values in the port forwarding screen you can simply select the application in this screen to con figure all of its ports Click 1 Applications in any Advanced Setup screen The App...

Page 62: ...hat category After selecting an application you can click 4 View Rule A new screen appears displaying the rule s details Click 5 Apply to save your changes The applications port forwarding details will be listed at the bottom of the screen underneath Forwarded Applications List User Created Rules If in step 3 of the previous procedure User Created Rules was chosen click Create Rule to generate a s...

Page 63: ...device will be vulnerable to outside intrusion Click 1 DMZ Hosting in any Advanced Setup screen The DMZ Hosting screen appears Click in the Enable radio button to activate DMZ hosting 2 Select the device on the Modem Router s network that you want use as the 3 DMZ host Alternatively you can enter the device s IP address in the appropri ate text box Click 4 Apply to save your changes Afterwards the...

Page 64: ...dvanced Setup screen The Firewall screen appears Select one or all device s on the Modem Router s network from the Apply rule 2 to drop down list on which you want to apply the firewall Select a firwall security level by clicking in the appropriate radio button below 3 step 2 Click 4 Apply to save your changes If you selected Low Medium or High in step 3 you can do additional tweaking to the firew...

Page 65: ...ires you to disable NAT click in the Disable radio button then click Apply This action should be undertaken by an experienced network technician only UPnP Selecting UPnP Universal Plug and Play from any Advanced Setup screen generates the UPNP screen which is used to set up gaming consoles on the Modem Router s network To activate UPnP click in the Enable radio button then click Apply ...

Page 66: ...vided by the Modem Router which allow you check on various parameters including WAN connec tions WAN Etherent connection and wireless status Accessing Wireless Settings To access the Wireless screens Open a Web browser In the Address text box type 1 http 192 168 0 1 then press Enter on the keyboard 6 ...

Page 67: ...64 Wireless VDSL Modem Router The Modem Router s host screen appears Click 2 Manual Setup The Quick Setup screen appears with a row of large icons across the top of the 3 screen Click Status ...

Page 68: ...arious parameters regarding the Internet connection of the Modem Router including broadband and ISP connection status upstream rate least time remaining and DNS addresses The only user configurable option in the screen are the Connect and Disconnect buttons which when clicked connects and or disconnects Modem Router from your service provider ...

Page 69: ...ys various parameters relating to the WAN connection of the Modem Router including PPP and broadband status There are no user configurable options in this screen but there is a Clear button at the bottom of the screen not shown that resets all of the statistics back to zero at which time the statistics will begin accumulating again ...

Page 70: ...any Status screen to generate the WAN Ethernet Status screen This table displays various parameters relating to the WAN Ethernet connection of the Modem Router including subnet mask default Modem Router and sent packets There are no user configurable options in this screen ...

Page 71: ...routing table There are no user configu rable options in this screen Firewall Status Click Firewall Status from any Status screen to generate the Firewall Status screen This table displays the status of the Modem Router s firewall There are no user configurable options in this screen For more details see the Configuring the Firewall Settings chapter of this manual ...

Page 72: ...ays the Modem Router s NAT table There are no user configurable options in this screen Wireless Status Click Wireless Status from any Status screen to generate the Wireless Status screen This table displays the Modem Router s wireless network statistics including wireless security type wireless mode and packets received ...

Page 73: ...om any Status screen to generate the Modem Utilization screen This table displays the Modem Router s modem statistics including wireless memory used LAN TCP settings and at the bottom of the screen a LAN device ses sion log There are no user configurable options in this screen ...

Page 74: ...y Status screen to generate the LAN Status screen This table displays the Modem Router s LAN local network statistics including Ethernet connections HPNA link status and various networked device details There are no user configurable options in this screen ...

Page 75: ...te t1 413 RFC 1483 2364 2516 Protocol LAN CSMA CD WAN PPP DHCP Static IP WAN VDSL2 interface LAN 10 100 1000 RJ 45 switched ports Speed LAN Ethernet 10 100 1000 Mbps auto sensing Wireless 802 11n 300 Mbps optimal see Wireless Operating Range for details Cabling Type Ethernet 10BaseT UTP STP Category 3 or 5 Ethernet 100BaseTX UTP STP Category 5 Ethernet 1000BaseTX UTP STP Category 5 A ...

Page 76: ...ors Power DSL WAN Ethernet Internet LAN Ethernet 4 HPNA USB Wireless Environmental Power External 10V DC 1 6A Certifications FCC Class B FCC Class C part 15 68 CE Mark Commercial UL Operating Temperature 0º C to 40º C 32ºF to 104ºF Storage Temperature 20ºC to 70ºC 4ºF to 158ºF Operating Humidity 10 to 85 non condensing Storage Humidity 5 to 90 non condensing ...

Page 77: ...d by turning the equipment off and on the user is encouraged to try to correct the interference by implementing one or more of the following measures s Reorient or relocate the receiving antenna s Increase the separation between the equipment and receiver s Connect the equipment to an outlet on a circuit different from that to which the receiver is connected s Consult the dealer or an experienced ...

Page 78: ...vale CA 94086 United States Tel 408 752 7700 Fax 408 541 9005 GPL General Public License This product includes software code developed by third parties including software code subject to the enclosed GNU General Public License GPL or GNU Lesser General Public License LGPL The GPL Code and LGPL Code used in this prod uct are distributed WITHOUT ANY WARRANTY and are subject to the copy rights of the...

Page 79: ...ctronics warrants the media con taining software against failure during the warranty period The only updates that will be provided are at the sole discretion of Actiontec Electronics and will only be available for download at the Actiontec Web site www actiontec com Actiontec Electronics sole obligation under this express warranty shall be at Actiontec Electronics option and expense to refund the ...

Page 80: ...ctiontec Electronics must be pre authorized by Actiontec Electronics with a Return Merchandise Authorization RMA number marked on the outside of the package and sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package The repaired or replaced item will be shipped to Customer at Actiontec Elect...

Page 81: ... THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER S OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPT TO OPEN REPAIR OR MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING OTHER HAZARDS OR ACTS OF GOD LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW A...

Page 82: ... on local law Dispute Resolution The customer may contact the Director of Technical Support in the event the Customer is not satisfied with Actiontec Electronics response to the complaint In the event that the Customer is still not satisfied with the response of the Director of Technical Support the Customer is instructed to contact the Director of Marketing In the event that the Customer is still...

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