37
SYSTEM TROUBLESHOOTING
If you follow the recommended action but the problem persists, or error messages
other than the ones below appear, please call your local customer service. Do not
attempt to try to repair the meter yourself and never try to disassemble the meter
under any circumstances.
Result Readings
MESSAGE
WHAT IT MEANS
LOW
< 20 mg/dL (1.1 mmol/L)
HIGH
> 600 mg/dL (33.1 mmol/L)
Error Messages
MESSAGE
WHAT IT MEANS
WHAT TO DO
used Strip
Appears when a used
test strip is inserted.
Repeat the test with a new test
strip. Contact the service center if
the problem persists.
Timeout
The procedure has
taken too long.
Sample not enough
Appears when the
amount of blood taken
is not enough.
Glucose module Error
Problem with the
meter.
Reboot the meter, or contact
service center for assistance if the
problem persists.
GPRS module Error
EEPROM Error
Wrong BGM Version
ACode Error
Problem with the
meter or the strip.
Repeat the test with a new test
strip. Contact the service center if
the problem persists.
Rcode Error
HCT-Value error
ExpiryDate Error
Internet Error
Internet
connection
failure.
Please try again later or contact
your service provider.
Server No Responded
