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Troubleshooting
1. If the meter does not display a message after inserting a test strip:
POSSIBLE CAUSE
WHAT TO DO
Battery exhausted.
Recharge the battery.
Test strip inserted upside down or
incompletely.
Insert the test strip with contact bars end
first and facing up.
Defective meter or test strips.
Please contact customer service.
2. If the test does not start after applying the sample:
POSSIBLE CAUSE
WHAT TO DO
Insufficient blood sample.
Repeat the test using a new test strip
with larger volume of blood sample.
Defective test strip.
Repeat the test with a new test strip.
Defective meter.
Please contact customer service.
3. If the control solution testing result is out of range.
POSSIBLE CAUSE
WHAT TO DO
Error in performing the test.
Read instructions thoroughly and
repeat the test again.
Control solution vial was poorly
shaken.
Shake the control solution vigorously
and repeat the test again.
Expired or contaminated control
solution.
Check the expiration date of the
control solution.
Control solution that is too warm or too
cold.
Control solution, meter, and test strips
should be at room temperature 20
℃
to 25
℃
(68
℉
to 77
℉
/) before testing.
Defective test strip.
Repeat the test with a new test strip.
Meter malfunction.
Please contact customer service.
Improper working of meter and test
strip.
Please contact customer services.
