NSC Product Service SOP 2019 v2.0
Page 1
ACTXA ACTIVITY TRACKER UNIT 1 to 1 EXCHANGE
IMPORTANT:
1.
Valid Warranty Period:
•
Trackers Collected From HPB:
i.
1 year warranty from Tracker collection date
. Check HPB’s EO App for “Date
Collected”.
ii.
No one can claim any warranty after these dates
:
1.
All Tempo 2 warranty expires on 28 Sep 2020.
2.
All Tempo 3C 1
st
November 2021 (TBC by HPB)
•
Trackers Purchased From Actxa
’s Distributor/ HPB CCC:
i.
1 year warranty from sales receipt date. Must have sales receipt as proof of
purchase. No proof, no warranty.
2.
1 to 1 exchange is limited to the same model of product only, NO EXCEPTION ALLOWED.
3.
1 to 1 exchange is limited to tracker unit (body) only
4.
Accessories such as straps and chargers are not covered under the warranty after the grace period
(14 days).
5.
Actxa Pte Ltd (Actxa)
’s
Authorized Service Provider (ASP) is to inspect the product to ascertain the
nature of defects before proceeding with the product exchange.
6.
If there is any shortfall in the returned quantity versus the exchanged quantity, Actxa reserves the
rights to charge ASP the price of the tracker units to compensate the difference in quantity.
7.
All returned items
MUST BE
tagged with their corresponding Digital Form, with clear descriptions of
the defect. Actxa reserves the right to reject any returned items with incomplete information.
8.
It is a
MUST
to fill in the “Date of Tracker Collection” field
on the Digital Form. Should this filed be
left empty, Actxa will reject the quantity for exchange.
