Actxa Tempo 2, Product Service

Page 1: ...ed to tracker unit body only 4 Accessories such as straps and chargers are not covered under the warranty after the grace period 14 days 5 Actxa Pte Ltd Actxa s Authorized Service Provider ASP is to inspect the product to ascertain the nature of defects before proceeding with the product exchange 6 If there is any shortfall in the returned quantity versus the exchanged quantity Actxa reserves the ...

Page 2: ... of usage dependent on usage pattern 3 Strap Removable Not covered under warranty Actxa Tempo 2 J1810 Product Item Complaint 14 Days From Collection Purchase Date 1 to 1 Exchange 1 Year Warranty Remarks 1 Quality issues due to manufacturer s fault Refer to Service Step 4 Conduct Product Checks To Confirm Warranty Coverage 2 Battery Life 6 months only Specs of Battery life upon full charge Tempo 3C...

Page 3: ...0 Page 3 Service Step 1 Identify The Product Actxa Tempo 2 Model No J1810 Product Side View Front View removable strap Black and White Screen Actxa Tempo 3C Model No J1810C Product Side View Front View removable strap Coloured Screen ...

Page 4: ...2 0 Page 4 Pictures on the right shows the exchange unit of both products Main differences 1 Colour of display 2 Front Button below screen 3 Charging method side charging vi USB vs back charging with magnetic charger 4 Model number ...

Page 5: ...rchased ask customer for sales receipt as proof of purchase Then proceed to Service Step 4 b If collected from HPB go to Service Step 3 Service Step 3 Check for Product Warranty Validity Using EO App a Launch the EO App on the iPad provided by Actxa Pte Ltd b Login c Select the location d Scan Enter the participant s NRIC number ...

Page 6: ...vice Step 2 b If Date of Collection NSC goodie bag collected on to current date is less than one year warranty period is valid Proceed to Service Step 4 Else warranty period is expired and tracker exchange is NOT allowed All warranty for Actxa Tempo 2 expires on 28 Sep 2020 All warranty for Actxa Tempo 3c expires on 1 Nov 2021 TBC by HPB No one can claim any warranty after these dates ...

Page 7: ...ness with another unit b Truncated text lines on display Comparison of display color with another unit c Display Color Cracked casing due to misuse Casing not sealed properly from out of the box Rattling noise from internal components when shaken No exchange for accessories like strap Note Tempo 2 is with built in USB connector for charging while Tempo 3 requires a magnetic charging cable Normal s...

Page 8: ...NOT charging exchange tracker Tracker is charging properly at service centres CCC Telestations 1 Touch indicator on tracker top case 2 If no display go through Item 2 No Display steps Tempo 2 1 Look at the bottom case of the Tempo 2 for a charging icon silkscreen for the USB connector Connect the USB connector side of Tempo 2 to an USB charging port USB power adaptor 2 Check if Tempo 2 displays a ...

Page 9: ... cracks Battery bloated causing casing to bulge Battery leakage Battery life is not lasting a b c d Battery life not lasting Cannot Charge Casing Bloated Battery Leakage a Check 1 If Date Collected to current date is less than 6 months from date of collection or date of purchase proceed to exchange tracker Else tracker exchange is NOT allowed If Date Collected Date is empty go to Check 2 b Check 2...

Page 10: ...w tracker to try Android Phone RE TRY Step 1 Disable the Bluetooth function If your Android version is 6 0 or below ensure that your Visibility Timeout is set to Never or Discoverable s toggle is enabled Step 2 Go to the mobile phone s Settings Application Manager Management Step 3 Tap the All tab Locate the Bluetooth Bluetooth Share Step 4 Tap Force Stop Tap Clear Data Tap Clear Cache Ensure that...

Page 11: ...on RE TRY 2 iOS Phone Turn off and on customer s phone Bluetooth setting and retry If still failed connect a new tracker to try Android Phone Step 1 Disable the Bluetooth function If your Android version is 6 0 or below ensure that your Visibility Timeout is set to Never or Discoverable s toggle is enabled Step 2 Go to the mobile phone s Settings Application Manager Management Step 3 Tap the All t...

Page 12: ...or customers who are non smartphone users Refer to Service Step 6 5 Label tracker with Case ID and coloured stickers based on their main issues E g Battery issues one colour touch issues one colour Place the tracker into individual ziplock bags Ziplock bags will be provided by Actxa 6 Return to Actxa Pte Ltd during the 1 to 1 exchange cycle 7 1 to 1 exchange cycle Every Tuesday IMPORTANT All retur...

Page 13: ...er to Service Step 3 Step 2 Enter customer s NRIC number Step 3 Click Submit Step 4 Click Pair Change Steps Tracker see Screen 4 Step 5 Click on the Pairing icon to pair tracker FYI QR code scanning is for users with Smartphone IMPORTANT Do not click on other options Pair for non smartphone users who purchase or exchange the tracker from you Screen 4 Screen 5 ...

Page 14: ...NSC Product Service SOP 2019 v2 0 Page 14 Pairing via Bluetooth Select Tempo 2 HR Tempo 3c see Screen 6 screens to be updated once EO App is available ...

Page 15: ...NSC Product Service SOP 2019 v2 0 Page 15 Pairing Via QR Code ...

Page 16: ...NSC Product Service SOP 2019 v2 0 Page 16 Directing back to HPB ...

Page 17: ...NSC Product Service SOP 2019 v2 0 Page 17 ...

Page 18: ...NSC Product Service SOP 2019 v2 0 Page 18 Problem Color Code Legend ...

Page 19: ...NSC Product Service SOP 2019 v2 0 Page 19 ...