23
TROUBLESHOOTING
If the product is not working properly, please check the following troubleshooting hints before you contact customer
service:
Problem
Possible Cause
Troubleshooting
No or bad signal of DVB-S and/or DVB-S2
• Satellite dish is not accurately pointing
at the selected satellite.
• Signal is too weak.
• Satellite dish is too small.
• Wrong antenna setting.
• Adjust satellite dish.
• Increase the LNB voltage or connect a
signal amplifi er.
• Change to a larger dish.
• Correct antenna setting.
No or bad signal of DVB-T
• Aerial is disconnected.
• Aerial is damaged or misaligned.
• Out of digital signal area.
• Check aerial and RF cable.
• Check aerial.
• Check with an expert.
Channel Search does not work
• Sat dish is not connected adequately.
• Aerial is not connected adequately.
• Wrong antenna setting.
• Check RF cable connections and
make sure that the antenna setting is
correct.
Remote control does not operate
• Batteries are discharged.
• Batteries are not inserted correctly.
• Something is blocking the signal path.
• Replace batteries.
• Check polarity of the batteries.
• Check the way between the remote
control and the IR receiver.
Not able to enter the OSD menu
• Password protection is activated.
• Default password is "000000".
NOTE
If the above troubleshooting hints do not help you to find a solution for the problem, please contact an authorized
ad notam service agent. If the product needs to be sent in for RMA service, please use the original package.
Summary of Contents for DSTB-S2
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