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26

Troubleshooting Questions and Answers

3

In the SCSI Adapters window, click 

Properties 

to find which 

resources are in use. 

What if there is no SCSI Controller icon under Device Manager, or the software driver 
for the SCSI Card 2906 does not appear under Device Manager?

Generally, when the SCSI Card 2906 software driver is not listed in 
the Device Manager, the system BIOS is not giving the SCSI Card 
2906 any resources. Check for available resources (see the previous 
question). If resources are available, install the SCSI Card 2906 in 
another PCI slot. 

Note: 

The SCSI Card 2906 software driver may also be listed as 

PCI SCSI Bus Controller

 under the Other Devices icon in 

Device Manager. If it is listed there, reinstall the driver. (See 
the troubleshooting section on page 26 for instructions.)

If the SCSI Controllers icon or the software driver do not appear:

1

Double-click 

Add New Hardware

 in the Control Panel.

2

Select 

Yes

 on the second screen of the Add New Hardware 

Wizard to have Windows search for the SCSI Card 2906.

3

Follow the onscreen instructions.

If Windows 95/98 does not detect the SCSI card, run the Add New 
Hardware wizard again:

1

In the Control Panel, double-click 

Add New Hardware

.

2

In the second screen of the wizard, click 

No.

 

3

Select 

SCSI controllers

4

Select the model of your Adaptec SCSI Card.

If SCSI Card 2906 is not on the list, you may be able to install a SCSI 
card driver from the Windows 95/98 CD-ROM (or from the 
Adaptec EZ-SCSI Setup Diskette):

1

Place the Windows 95/98 CD-ROM in your CD-ROM drive (or 
insert the Adaptec EZ-SCSI Setup Diskette in the floppy disk 
drive) and run the Add New Hardware wizard.

2

Select 

No

 on the second screen of the wizard.

3

Select 

SCSI controllers

.

Summary of Contents for 2906 - SCSI Card Storage Controller Fast 10 MBps

Page 1: ...R USER S GUIDE ADAPTEC SCSI CARD 2906 ...

Page 2: ...r respective owners Changes The material in this document is for information only and is subject to change without notice While reasonable efforts have been made in the preparation of this document to assure its accuracy Adaptec Inc assumes no liability resulting from errors or omissions in this document or from the use of the information contained herein Adaptec reserves the right to make changes...

Page 3: ... Search the Adaptec Support Knowledgebase ASK at http ask adaptec com for articles troubleshooting tips and frequently asked questions for your product For support via Email submit your question to Adaptec s Technical Support Specialists at http ask adaptec com North America Visit our Web site at http www adaptec com For information about Adaptec s support options call 1 408 957 2550 24 hours per ...

Page 4: ...alia and New Zealand Visit our Web site at http www adaptec com au To speak with a Technical Support Specialist call 612 9416 0698 Monday to Friday 10 00 A M to 4 30 P M Eastern Australia Time To expedite your service have your computer in front of you Hong Kong and China Visit our Web site at http www adaptec com To speak with a Technical Support Specialist call 852 2869 7200 Monday to Friday 10 ...

Page 5: ...e Adaptec at 691 South Milpitas Boulevard Milpitas CA 95035 800 959 7274 5 THIS LIMITED WARRANTY DOES NOT EXTEND TO ANY PRODUCT WHICH HAS BEEN DAMAGED AS A RESULT OF ACCIDENT MISUSE ABUSE OR AS A RESULT OF UNAUTHORIZED SERVICE OR PARTS 6 THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES WHICH NOW OR HEREAFTER MIGHT OTHERWISE ARISE RESPECT TO THIS PRODUCT IMPLIED WARRANTIES INCLUDING THOSE O...

Page 6: ...herwise reduce the Software to a human perceivable form YOU MAY NOT MODIFY ADAPT TRANSLATE RENT LEASE LOAN RESELL FOR PROFIT DISTRIBUTE NETWORK OR CREATE DERIVATIVE WORKS BASED UPON THE SOFTWARE OR ANY PART THEREOF 3 Ownership of Software As Licensee you own the media upon which the software is recorded or fixed but Adaptec and its licensors retain title and ownership of the Software recorded on t...

Page 7: ... may restrict the export and re export of the Software You agree that you will not export or re export the Software or documentation in any form in violation of applicable United States and foreign law 11 Government Restricted Rights The Software is subject to restricted rights as follows If the Software is acquired under the terms of a GSA contract use reproduction or disclosure is subject to the...

Page 8: ... equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Use a shielded and properly grounded I O cable and power cable to ensure compliance of this unit to the specified limits of the rules This device complies with part 15 of the FCC rules Operation is s...

Page 9: ...atus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matérial brouilleur du Canada Japanese Compliance Voluntary Control Council Initiative ...

Page 10: ...ents Your SCSI Card 2906 kit includes SCSI Card 2906 Standard 50 pin internal SCSI cable SCSI Card 2906 CD containing drivers online documentation and other useful tools and information Adaptec SCSISelect disk Adaptec SCSI Card 2906 Installation Guide If you plan to connect more than two internal SCSI devices or one or more external SCSI devices to your computer you will need additional cables not...

Page 11: ...lways handle the SCSI card by its edges or metal bracket Do not touch the gold connector or any of the components on the card To install the SCSI Card 2906 1 After turning off the computer and disconnecting the power cord open the computer cabinet Refer to the computer s documentation for instructions 2 Find an unused PCI expansion slot typically white or ivory in the computer Unscrew the expansio...

Page 12: ...ling SCSI Devices You can connect a total of seven SCSI devices to the SCSI Card 2906 If you are connecting more than two internal SCSI devices you will need an internal SCSI cable with enough connectors for all devices The SCSI card and each SCSI device whether internal or external must have a unique SCSI ID See Understanding SCSI on page 28 and refer to each device s documentation for more infor...

Page 13: ...devices 1 Take all precautions listed on page 2 2 Ensure that each internal SCSI device has a unique SCSI ID Refer to the SCSI device s documentation for instructions on setting the SCSI ID See SCSI IDs on page 28 for more information 3 Mount each SCSI device in an available drive bay inside your computer as shown in the next figure Refer to the documentation for your computer and SCSI devices for...

Page 14: ... next figure 6 If you are installing one internal SCSI device only you must terminate this device then skip to Step 9 on page 6 Termination is usually controlled by installing or removing a SCSI terminator On some SCSI devices you use a switch or button on the back of the SCSI device Refer to your SCSI device s documentation for termination instructions See Terminating the SCSI Bus on page 29 for ...

Page 15: ...to the SCSI device s documentation for instructions 9 Connect a power cable from your computer s power supply to the power input connector on the SCSI device as shown Repeat this step for each SCSI device If you are also installing external SCSI devices skip to the next section Connecting External SCSI Devices Terminated internal SCSI device Unterminated internal SCSI device Internal SCSI cable Po...

Page 16: ...repare each external SCSI device for connection See Preparing SCSI Devices for Installation on page 30 for instructions For each external SCSI device you install you need a high quality external SCSI cable External SCSI cables are not included in the SCSI Card 2906 kit Note If you are installing the SCSI Card 2906 into a Macintosh computer you must install the driver before you install any SCSI de...

Page 17: ...s shown 5 If you are installing only one external SCSI device terminate the device Termination is usually controlled by installing or removing a SCSI terminator On some SCSI devices you use a switch or button on the back of the SCSI device Refer to your SCSI device s documentation for termination instructions See Terminating the SCSI Bus on page 29 for more information DB25 pin connector female DB...

Page 18: ...evice at the end of the chain 8 Replace the computer cabinet and reconnect the power cord to the computer Connect all power cables to the external SCSI devices 9 Turn on all external SCSI devices and allow them to power up Then turn on the computer 10 Install the software driver for your operating system See Installing Drivers Windows on page 10 for detailed instructions If your computer is runnin...

Page 19: ... identification of compatible drivers The current versions of both OSs have embedded driver support for a SCSI card as part of the installation software When the SCSI Card 2906 is installed and you have rebooted your computer the Add New Hardware Wizard setup window appears to walk you through the final steps 1 In the window that appears select the top radio button to launch an automatic search fo...

Page 20: ...6 is installed and you have restarted your computer the Add New Hardware Wizard setup window appears to walk you through the rest of the installation process 1 When the Add New Hardware Wizard appears click Next 2 Select the top radio button and click Next ...

Page 21: ...12 Windows 95 98 3 Select the CD ROM option and click Next Note Be sure that the Microsoft Windows 9x CD ROM is in your CD ROM drive 4 Select the top radio button then click Next ...

Page 22: ...ts you to continue with the installation Click Next The Insert Disk window appears 6 Insert your Windows 95 or 98 CD ROM then click OK Note If you do not have your Windows 95 or 98 CD ROM skip to Completing Installation Without a Windows 95 98 CD ROM on page 15 ...

Page 23: ...indows CD ROM then Click OK The SCSI Card 2906 is detected as AIC 7850 PCI SCSI Controller This is the integrated circuit chip on your SCSI card 8 Click Finish to complete the installation Note If the driver is not listed or is not loading properly see the troubleshooting suggestions on page 22 ...

Page 24: ...plete the driver installation Continuing from Step 5 on page 13 6 Insert your SCSI Card 2906 CD into your CD ROM drive then click OK The Copying Files window appears 7 Use the Browse button to find your CD ROM drive then click OK Your system copies the appropriate files from the SCSI Card 2906 CD 8 When the Version Conflict window appears click Yes ...

Page 25: ...re you install the Windows NT driver from the embedded list download either the latest Microsoft service pack or the Adaptec driver file 7800wnt exe from the Adaptec support Web site at www adaptec com For additional instructions on installing embedded driver support refer to the OS documentation Once your SCSI Card 2906 is installed and you have restarted your computer follow these steps 1 Click ...

Page 26: ...o install If the SCSI Card 2906 does not appear in the list select Adaptec AHA 294X AHA 394X or AIC 78XX PCI SCSI Controller The SCSI Card 2906 belongs to this family with its AIC 7850 SCSI integrated circuit chip 5 Click OK to complete the installation Verifying Driver Installation To verify that the driver for the SCSI Card 2906 is installed properly follow the instructions for the version of Wi...

Page 27: ...d RAID Controllers Check that the SCSI Card 2906 is listed as shown Verifying Driver Installation Windows 95 98 Me 1 Click Start point to Settings then click Control Panel 2 Double click System 3 Go to the Device Manager tab SCSI Card 2906 driver installed ...

Page 28: ...d the driver is loaded Expanding the plus sign next to the adapter displays a list of the devices connected to the SCSI card Installing Drivers Macintosh If you are running Macintosh on your computer you must install the SCSI Card 2906 driver before you install the SCSI card or any SCSI devices Install the SCSI Card 2906 driver by following the instructions outlined for the Mac OS running on your ...

Page 29: ...ktop after system startup 4 Ensure that the Mount Drives at Startup option on the SCSIProbe control panel is checked If it is not checked your drives will not show up on the desktop when you start your system Macintosh OS X The driver is not embedded in early releases of Mac OS X for example OS X 10 0 through 10 0 4 To install or update the driver follow the steps in this section Note Some utiliti...

Page 30: ...e SCSI Card 2906 result from errors in preparing and connecting devices on the SCSI bus If you have problems check these items first Are all SCSI devices turned on Are all SCSI bus cables and power cables properly connected Is the SCSI Card 2906 firmly seated and secured in the PCI expansion slot Turn off the power to the computer before checking the card Is pin 1 orientation maintained throughout...

Page 31: ...hecklist you are still unable to resolve a problem check the Questions and Answers in the next section or refer to the Adaptec Web Site at www adaptec com for additional troubleshooting information Troubleshooting Questions and Answers When I start Windows 95 98 the system locks up when the Windows logo displays How can I get the system to start so that I can verify that the SCSI card is functioni...

Page 32: ...indows 95 98 how do I check for faulty cables termination or damaged device 1 Turn off your computer and disconnect the cables from the SCSI card 2 Turn on your computer restart Windows and verify that the yellow disappeared from Device Manager If the yellow disappeared the cabling termination or device is faulty or there may be an IRQ conflict in your system In Windows 95 98 where do I check to s...

Page 33: ...e c appears remove the DOS driver from config sys and autoexec bat 1 Click Start and then click Run 2 In the Run window type sysedit and then click OK 3 Go to the Autoexec bat window If there are lines containing files with exe com or bat extensions type rem xx at the beginning of those lines 4 Go to the Config sys window If there are lines that start with Device or Device High type rem xx at the ...

Page 34: ...d and therefore is an available IRQ Note Do not use an IRQ below IRQ 9 for a SCSI Card 2906 Do not allow the SCSI Card 2906 and another card to share the same IRQ In Windows NT 4 0 where can I check which resources are available on my computer Note You must log in as an administrator to complete the following steps 1 Click Start point to Programs point to Administrative Tools select Windows NT Dia...

Page 35: ...g section on page 26 for instructions If the SCSI Controllers icon or the software driver do not appear 1 Double click Add New Hardware in the Control Panel 2 Select Yes on the second screen of the Add New Hardware Wizard to have Windows search for the SCSI Card 2906 3 Follow the onscreen instructions If Windows 95 98 does not detect the SCSI card run the Add New Hardware wizard again 1 In the Con...

Page 36: ...ys If a specific resource is not listed the resource is not used by a device If a resource is listed more than once the resource is used by more than one device If a resource is used by an unknown device the resource is used but the device using the resource cannot be detected How do I use the Hardware Conflict Troubleshooter in Windows 95 98 1 Click Start then click Help 2 From the Contents tab d...

Page 37: ...r System Interface SCSI is an industry standard computer interface for connecting SCSI devices such as a hard disk drive CD ROM drive or scanner to a common SCSI bus A SCSI bus is an electrical pathway that consists of a SCSI card such as the SCSI Card 2906 installed in a computer and one or more SCSI devices SCSI cables are used to connect the devices to the SCSI card For the SCSI bus to function...

Page 38: ...umentation In Windows 95 98 you can use the Device Manager to view the SCSI ID assigned to the SCSI card and each SCSI device SCAM Protocol The SCSI Card 2906 supports the SCSI Configured AutoMatically SCAM protocol This protocol assigns SCSI IDs dynamically and resolves SCSI ID conflicts automatically when you start the computer If your computer includes SCSI disk drives or other SCSI devices tha...

Page 39: ... switch on the back of the device The external SCSI device at the end of the cable must be terminated By default termination on the SCSI Card 2906 is set to Automatic Adaptec recommends that you keep this setting To manually set termination on the SCSI Card 2906 see Using SCSISelect on page 33 Most SCSI devices come from the factory with termination enabled Some SCSI devices include a terminator b...

Page 40: ...hard disk drive connected to you SCSI card must be physically low level formatted partitioned and logically formatted before it can be used to store data Refer to your computer and OS documentation for instructions Caution A low level format destroys all data on the drive Be sure to back up your data before performing a low level format Installing Multiple SCSI Cards You can install multiple SCSI ...

Page 41: ...ds For purchasing information visit the Adaptec Web site at www adaptec com External Cables This is a DB25 pin connector This is a High density 50 pin connector Internal Cable This is a Standard 50 pin internal connector Description Retail Cable Number DB25 pin to DB25 pin Cable 3 ft 100 DB25 pin to High density 50 pin Cable 3 ft 200 Description Retail Cable Number 5 position 4 devices and SCSI ca...

Page 42: ...t or verify the disk media of your SCSI hard disk drives The table lists the available and default settings for each SCSISelect option Note The default settings are appropriate for most systems Run SCSISelect if you need to change or view current settings or if you would like to run the SCSI disk utilities See the descriptions of each option in SCSI Bus Interface Definitions on page 35 Maximum Cab...

Page 43: ...ss Enter Note If you have difficulty viewing the display press F5 to toggle between color and monochrome modes This feature may not work on all monitors SCSISelect Settings SCSISelect Option Available Settings Default Setting Host Adapter SCSI ID 0 7 7 SCSI Parity Checking Enabled Disabled Enabled Host Adapter SCSI Termination Automatic Enabled Disabled Automatic Initiate Sync Negotiation Yes No Y...

Page 44: ...t SCSI parity If one SCSI device does not support SCSI parity set parity on the 2906 to Disabled Host Adapter SCSI Termination Determines the termination setting for the SCSI card The default setting is Automatic which determines termination as follows If a cable is only connected to the SCSI card s internal or external SCSI connector the terminators are enabled if the 2906 termination is set for ...

Page 45: ...to disconnect from the SCSI bus Leave the setting at Yes if two or more SCSI devices are connected to the SCSI card If only one SCSI device is connected slightly better performance will be achieved if you change the setting to No Advanced Configuration Options Note Do not change Advanced Configuration Options unless absolutely necessary Plug and Play SCAM Support When set to Enabled the SCSI card ...

Page 46: ... and do not need to be formatted again Each hard disk drive must be low level formatted before you can use your operating system s partitioning and file preparation utilities such as MS DOS Fdisk and Format Caution A low level format destroys all data on the drive Be sure to back up your data before performing this operation You cannot abort a low level format once it is started Therefore do not t...

Page 47: ...r for the SCSI Card 2906 The script will prompt you for an administrator password Verifying the Uninstall Go to the System Library Extensions directory and verify that Adaptec290X 2930 kext is no longer in that directory SCSIProbe Used to verify SCSI IDs identify drivers mount drives after startup and auto mount drives during startup PowerDomain Control Utility Used to control various features on ...

Page 48: ... 2001 Adaptec Inc All rights reserved Adaptec and the Adaptec logo are trademarks of Adaptec Inc which may be registered in some jurisdictions Part Number 513048 06 Ver AA LW 10 01 ...

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