ADCP-80-353 • Issue 2 • August 2002 • Section 3: General Information
Page 3-2
©
2002, ADC Telecommunications, Inc.
4
REPAIR CHARGES
If
the defect and the necessary repairs are covered by the warranty, and the applicable warranty
period
has not expired, the Buyer’s only payment obligation is to pay the shipping cost to return
the
defective Product. ADC will repair or replace the Product at no charge and pay the return
shipping
charges.
Otherwise,
ADC will charge a percentage of the current Customer Product price for the repair
or
NTF (No Trouble Found). If an advance replacement is requested, the full price of a new unit
will
be charged initially. Upon receipt of the defective Product, ADC will credit Buyer with 20
percent
of full price charged for any Product to be Out-of-Warranty. Products must be returned
within
thirty (30) days to be eligible for any advance replacement credit. If repairs necessitate a
visit
by an ADC representative, ADC will charge the current price of a field visit plus round trip
transportation
charges from Minneapolis to the Buyer’s site.
5
REPLACEMENT/SPARE PRODUCTS
Replacement
parts, including, but not limited to, button caps and lenses, lamps, fuses, and patch
cords,
are available from ADC on a special order basis. Contact the BCG Technical Assistance
Center
at 1-800-366-3891, extension 73475 (in U.S.A. or Canada) or 952-917-3475 (outside
U.S.A.
and Canada) for additional information.
Spare
Products and accessories can be purchased from ADC. Contact Sales Administration at
1-800-366-3891,
extension 73000 (in U.S.A. or Canada) or 952-938-8080 (outside U.S.A. and
Canada)
for a price quote and to place your order.
6
RETURNED MATERIAL
Contact
the ADC Product Return Department at 1-800-366-3891, extension 73748 (in U.S.A. or
Canada)
or 952-917-3748 (outside U.S.A. and Canada) to obtain a Return Material
Authorization
number prior to returning an ADC Product.
All
returned Products must have a Return Material Authorization (RMA) number clearly
marked
on the outside of the package. The Return Material Authorization number is valid for 90
days
from authorization.
