LTPH-TP-1044-01, Issue 1
Appendix D - Service and Support
HXU-358 V1.04
April 6, 2001
59
A
PPENDIX
D - S
ERVICE
AND
S
UPPORT
ADC Customer Service Group provides expert pre-sales and post-sales
support and training for all its products.
T
ECHNICAL
S
UPPORT
Technical support is available 24 hours a day, 7 days a week by contacting
the ADC Wireline Systems Division Customer Service Engineering Group at
one of the following numbers:
A Customer Service Engineer answers technical assistance calls Monday
through Friday between 7:30 AM and 5:30 PM, Pacific Time, excluding
holidays. At all other times, an on-duty Customer Service Engineer returns
technical assistance calls within 30 minutes.
R
ETURNS
To return equipment to ADC Wireline Systems Division:
1
Locate the number of the purchase order under which the equipment was
purchased. You will need to provide this number to ADC Wireline
Systems Division Customer Service to obtain a return authorization.
2
Call or write ADC Wireline Systems Division Customer Service to ask
for a Return Material Authorization (RMA) number and any additional
Telephone:
800.638.0031 or 714.730.3222
The 800 telephone support line is toll-free in the
U.S. and Canada.
Fax:
714.832.9924
Email:
wsd_support@adc.com
Online:
www.adc.com/knowledge_base_frames
