Adesso NuScan 2100 Series, User Manual

If you need to make changes in the configuration of the scanner for specific 
applications, a full Programming Guide can be downloaded at: 

http://www.adesso.com/PDF%20files/NUSCAN2100usersguide.pdf

13. Trouble Shooting  
 

a. Problem:  Nothing happens when you follow the operating instructions. 

Possible Cause 

Possible Solution 

Interface cables are 
loose. 

Check for loose cable connections. 

b. Problem: Light comes on, but symbol does not decode. 

Possible Cause 

Possible Solution 

Scanner is not 
programmed for the 
correct bar-code 
type. 

Please refer Programming Guide and be sure to 
select the correct interface selection and ensure that 
the scanner is programmed to read the type of 
barcode you are scanning. 

Barcode symbol is 
unreadable. 

Check the symbol to make sure it is not de-faced.  Try 
scanning test symbols of the same barcode type. 

Distance between 
scanner and barcode 
is incorrect. 

Move the scanner closer to or further from the 
barcode. 

c. Problem: Symbol is decoded, but not transmitted to the host. 

Possible Cause 

Possible Solution 

Scanner is not 
programmed for the 
correct host type. 

Please make sure the scanner is configured to the 
appropriate host type by scanning the corresponding 
programming barcode on the Programming Guide. 

10 

d. Problem: Scanned data is incorrectly displayed on the host.