Limited Warranty Agreement
ALLEN DATAGRAPH i-TECH cutters are warranted to be free of defects in both materials and
workmanship. Should any part of this equipment be defective, it will be repaired or replaced, at the
option of the manufacturer, at no charge for parts or factory labor for a period of two (2) years from
the date of installation. All warranty services are performed at the Allen Datagraph factory.
Replacement parts not installed at the factory will be billed to the customer at regular prices and
credit will be issued when the defective parts are returned. The customer is responsible for freight
on warranty parts and repairs.
This warranty is void if:
1.
The equipment has been damaged by negligence, accident or mishandling, or has not been
operated in accordance with the procedures described in the operating instructions;
or:
2.
The equipment has been altered or repaired by other than an approved service station or
factory service center, or adaptations or accessories have been attached to the equipment that shall
have adversely affected the performance, safety, or reliability of the equipment.
NO OTHER WARRANTY, EXPRESSED OR IMPLIED, APPLIES
to the equipment. Allen
Datagraph does not assume any responsibility for consequential damages occasioned by the
equipment, or inconvenience or interruption in operation.
In case of unsatisfactory operation, Allen Datagraph or its Dealer should be notified immediately.
Service Policy
When making your decision as to which way to proceed with the repair of your ADSI equipment,
please bear in mind that troubleshooting of complex electronic equipment can sometimes take
multiple attempts to repair an issue. It is always best from a manufacturer’s point of view to have
the complete system in-house to insure that the machine is in perfect working order when you
receive it back from us. Please consider all aspects before making your decision as to which option
to utilize. We make every attempt to minimize downtime for our customers, and sometimes the
best way is to have the machine in our facility.
WARRANTY SERVICE:
Option 1)
ATTEMPT TO REPAIR OVER THE PHONE:
We do not normally encourage
customers to repair ADSI equipment on their own. Sometimes, in the interest of minimizing
downtime, and under the guidance of ADSI service personnel, we will try and repair an issue over
the phone. This may require that you ship us parts from your machine as per the warranty statement
found in the front of your ADSI user’s manual, or for ADSI to ship parts to you for installation.
NOTE: Any replacement parts shipped to you require that you ship the old parts back to ADSI
unless previously approved. Failure to do so will result in the parts being charged to you. All re-
turned parts require a Return Material Authorization Number (RMA), which must be obtained
from an ADSI representative prior to return shipment.
All phone-supported repairs are handled on a per-case basis, and at the discretion of ADSI Service
personnel.
Option 2)
SERVICE AT OUR FACILITY:
Ship the machine to ADSI for repair under the terms
of the written warranty statement found in the user’s manual. Parts and labor are provided at no
charge to the customer, but the customer is responsible for freight to and from Allen Datagraph.
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