ADTRAN Aastra 480i SIP, User Manual

Page 1: ...NetVanta Unified Communications Aastra 480i SIP User Guide 619500101 1A October 2009 ...

Page 2: ...Enterprise Business Servers 2 Copyright 2009 ADTRAN Inc 619500101 1A ...

Page 3: ...ssue of this publication Software Licensing Agreement Each ADTRAN product contains a single license for ADTRAN supplied software Pursuant to the Licensing Agreement you may a use the software on the purchased ADTRAN device only and b keep a copy of the software for backup purposes This Agreement covers all software installed on the system as well as any software available on the ADTRAN website In ...

Page 4: ... ADTRAN Inc 619500101 1A Conventions Notes provide additional useful information Cautions signify information that could prevent service interruption or damage to equipment Warnings provide information that could prevent injury or endangerment to human life ...

Page 5: ... Calls 13 Muting and Unmuting Calls 13 Conferencing 13 Transferring Calls 14 Ending Calls 15 Redialing 15 Forwarding Calls 15 Changing the Volume 17 Setting Do Not Disturb 17 Selecting a Ring Tone 17 Listing Calls 17 Speed Dialing 18 Accessing Voicemail 19 3 Using NetVanta Unified Communications Server Features 21 Using the UC Server Call Feature Access Codes 22 Parking Calls and Picking up Parked...

Page 6: ...Aastra 480i SIP IP Phone User Guide 6 Copyright 2009 ADTRAN Inc 619500101 1A ...

Page 7: ...nications Server It covers the following topics Overview Display Features Using the Aastra Web UI For information about installing and configuring this product refer to the Installation and Configuration Guide provided by ADTRAN 1 1 Overview This document is not intended to replace the Aastra Model 480i SIP IP Phone User Guide For more detailed information about the product particularly its operat...

Page 8: ...re are hard keys on your phone such as Hold Redial Xfer Icom and Conf that are configured for these call handling features These keys are static and cannot be reprogrammed or changed They are located in two different areas on the phone The intercom feature is currently not available in this version of the 480i IP phone ...

Page 9: ...e phone is taken off hook the phone automatically selects a line Softkeys The 480i has 6 softkey access buttons 3 on either side of the phone display The softkey menus change depending on the phone s status displaying relevant softkeys only 1 3 Using the Aastra Web UI You can access the 9112i phone s options using the Aastra Web UI To access the Aastra Web UI you need to know the IP address of you...

Page 10: ...er the phone s IP address or host name into the address field 2 At the prompt enter your user name and password and select OK The Network Status windows displays for the IP phone you are accessing 3 You can log out of the Aastra Web UI at any time by selecting LOGOFF For a user the default user name is user and the password field is left blank ...

Page 11: ...lowing main features of the Aastra Model 480i SIP IP phone Placing Calls Answering Calls Holding and Resuming Calls Muting and Unmuting Calls Conferencing Transferring Calls Ending Calls Redialing Forwarding Calls Changing the Volume Setting Do Not Disturb Selecting a Ring Tone Listing Calls Speed Dialing Accessing Voicemail 2 1 Key Descriptions Lines call appearance softkeys appear on the phone s...

Page 12: ...number 2 If you are pre dialing the number enter the number and then press either the Dial softkey the speaker phone or headset button or one of the four line call appearance hard keys Making and receiving calls using a headset Make sure that you have selected a headset audio mode by accessing the Options list available from the phone To make or receive a call using a headset 1 Plug the headset in...

Page 13: ... your phone Automatic hold When you are juggling multiple calls you do not have to press the hold button to go from one call to the next The phone automatically puts the current call on hold when you press a new line call appearance button Retrieving a call from hold If you have more than one call on hold you can scroll through the held call information by pressing the navigation arrow keys To rec...

Page 14: ...rring Calls There are two types of call transfer blind transfer and consultative transfer A blind transfer transfers a call to directly to another extension and disconnects the call with the sender when the receiving party answers You can also consult with the person you are transferring the call to before you complete the transfer For a consultative transfer remain on the line until the receiving...

Page 15: ...like to cancel the transfer and return back to the original caller drop the current call by pressing the Drop soft key then press the line call appearance button for the held call 2 8 Ending Calls To end a call make sure you are connected to a call and press the telephone button or the Drop softkey If you are connected through the handset you can also place the handset back on hook to end the call...

Page 16: ... field enter the call forward number for which you want your calls to be call forwarded 4 In the Number of Rings field enter the number of rings you want to set before the call is forwarded Valid values are 1 to 9 5 Select Save Settings to save the Call Forward settings The changes are dynamic and are immediately applied to the phone To configure per line call forwarding settings from the Aastra W...

Page 17: ...wn arrow key to scroll down the list or press the Change softkey to go to the next selection 5 Press the Done softkey to save changes and exit 6 If you do not want to save changes press the Cancel softkey 2 12 Setting Do Not Disturb The system administrator can set a softkey to Do not Disturb DND If DND is set on a softkey the key switches DND ON and OFF If the phone shares a line with other phone...

Page 18: ...layed in the Callers List pick up the handset press the handsfree key or press a line key To delete a Callers List line item 1 Select the line item that you want to delete 2 Press the Delete softkey To save a line item to a programmable key for speed dialing 1 Press the Save softkey 2 Enter the line number at the Save to prompt that is already configured for speed dialing at the softkey To exit th...

Page 19: ...e length of the screen either with or without the voicemail icon and the message count are truncated with an ellipse character at the end of the number The end of the voicemail list displays the number of new voicemail messages To use voicemail 1 Press Services on the phone to display the Services menu 2 Select Voicemail 3 Use the up and down arrows to scroll through the line items in the voicemai...

Page 20: ...Using Aastra 480i SIP IP Phone Features 20 Copyright 2009 ADTRAN Inc 619500101 1A ...

Page 21: ...that are available with the NetVanta Unified Communications Server The UC server call feature access codes are summarized in the following section Using the UC Server Call Feature Access Codes UC server supports the following features listed below Parking Calls and Picking up Parked Calls Picking up Calls Ringing at Another Extension Using the UC Server Conference Bridge Queuing Calls Paging ...

Page 22: ...call queue Use this feature to transfer a caller to a preconfigured departmental call queue If no agents logged into the queue are available to take the call the caller is put on hold until an agent is available 80 queue To enter queue 500 dial 80500 To transfer a caller to queue 500 1 Press Transfer 2 Dial 80500 3 Press Send Queuing Calls Log into a call queue Allows you to start receiving calls ...

Page 23: ...tension 27 extension To pickup a call that is currently connected to extension 300 dial 27300 Using the UC Server Conference Bridge Conference Server Note The bridge number must be 4 digits long 7050 bridge To automatically connect to the conference server bridge number 1234 dial 70501234 Conference Server Prompt Caller This feature is used for external callers to connect to a conference bridge 70...

Page 24: ...ed at a number chosen by UC server instead of you choosing the number to park the call This is useful if you are uncertain whether another call has already been parked at a particular number 99 To park a currently connected call 1 Put the current call on hold 2 Establish a new call 3 Dial 99 The system will tell you what number the call is parked at Pickup a parked call Enables a user to pick up a...

Page 25: ... hold position is used by the person who answers the parked call For example if you enter 1234 then the call is parked at 1234 and can be picked up at 1234 4 Press DIAL The call is removed from the hold position and put in the park position To answer a parked call 1 Typically a company announcement informs you that a call is on hold for you 2 Dial 98 The system prompts you for the park hold positi...

Page 26: ...want to answer dial 78 Extension Make sure that you dial on your own phone 78 plus the extension of the phone that is ringing 2 If the phone has stopped ringing by the time you dial the 78 code the system prompts you to enter your pickup ID 3 4 Using the UC Server Conference Bridge UC server has the ability to support a limited sized conference bridge application The number of participants is limi...

Page 27: ...ow reopened to additional participants Press 9 to end the conference Press 0 to report the number of participants Response Including yourself there are x participants Press to return to the conference 3 5 Queuing Calls Call queuing allows callers to remain in a queue while they wait for their call to be answered If callers know the queue number they can dial directly into the queue The company age...

Page 28: ...an manually set your status to unavailable to prevent accepting further incoming queued calls without logging out of the queue Temporarily setting your status to unavailable does not change your longest idle position in the agent group When you make yourself available again by logging back into the queue your idle time is based on the time since your last call including the time that you were unav...

Page 29: ...er 2 Ensure that you enter the correct queue number The system will indicate your current status as Logged in The agent is not available service code Not Logged in 3 Hang up 3 6 Paging You can send a live page which allows you to instantly broadcast a page For instructions on sending recorded pages see your system administrator Sending a live page To send a live page 1 From your phone dial 72 or P...