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7. Right of complaint
The right to complain applies in accordance with the sales act in the country where the stove was purchased.
The dated receipt will be sufficient proof.
The right of complaint does not cover:
•
Damages resulting from incorrect installation and use of the stove, overheating, and wrong or
missing maintenance of the stove etc.
•
Consumable service parts (glass, gaskets, insulation tiles, slides, painted surfaces, cast iron grate
etc.), which are subject to normal wear and tear. You can buy these parts in our online shop
•
Damages caused by electrical surcharge, (condensation) water in and around the chimney, too
much or too little draft in the chimney and missing maintenance/cleaning of the chimney/flue
pipe/installation.
•
Damages to the stove caused by external influences, or damages caused by the stove on other
objects.
Read more at
8. Disposal of the wood burning stove
When disposing your wood burning stove, metal, vermiculite, and ceramic glass must be sorted separately.
Dispose hereafter the materials according to the regulations at your nearest recycling depot.
