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16

Troubleshooting

Problem:

 Blue Charging Cable is Glowing Red

Contact Information:

 For any further  

assistance, please call us at 

1-888-570-2740

,  

or email 

support@advancedaffordablehearing.com

Issue

Solutions To Try

Wrong adapter

Make sure the cable is connected to the       

provided adapter .

Charging port is 

contaminated .

Unplug the cable from the Hearing Aid 

and adapter . Then, replug the cable into 

the adapter and then the hearing aid .

Moisture on 

HCR3 or cable .

Clean the Micro USB end of the cable 

along with the charging port on the 

HCR3 . Use an alcohol swab or Q-Tip 

dipped in rubbing alcohol . Let dry and 

reconnect .

Still glowing red .

See contact info below .

IMPORTANT:

 Always keep your hearing aids away 

from sources of excess heat and moisture of any kind  

to prolong their lifespan and protect against damage .

Exposure to any kind of moisture will void your 

hearing aid's warranty.

!

Summary of Contents for HearClear HCR3

Page 1: ...Hearing Aid User Manual HearClearTM HCR3...

Page 2: ......

Page 3: ...9 Cleaning and Maintenance 10 HearClear HCR3 Assembly 11 Choosing Domes 12 13 Thick Tube Assembly 14 15 Troubleshooting 16 19 Technical Information 20 Benefits Of Wearing 2 Hearing Aids 21 Warranty Re...

Page 4: ...wn are for a single hearing aid quantities may change for a pair The contents of this package are subject to change any time 5 1 4 2 3 1 HCR3 Hearing Aid 2 Storage Case 3 Cleaning Tool 4 Assorted Dome...

Page 5: ...th Your HCR3 Standard 6 Month Manufacturer Warranty If you purchased an Advanced Care Extended Warranty plan please see warranty certificate for details Tube and Dome Sizes You Use Notes Sample domes...

Page 6: ...ully read through this entire manual to learn how to use the HCR3 and ensure optimal performance WARNING Do not expose your hearing aid to moisture of any kind Exposure to moisture will void your hear...

Page 7: ...usually goes away within the first few weeks HearClear HCR3 Features 5 6 1 2 4 3 1 Microphone 2 Program Button On Off See Pg 7 for On Off Instructions 3 Volume Switch 4 Charging Port 5 Hearing Tube 6...

Page 8: ...nto the adapter The light on your charging cable will glow green Step 2 Clean your hearing aid with a soft dry cloth then plug the Micro USB end of the blue cable into the HCR3 Step 3 Once connected t...

Page 9: ...or off When the HCR3 is turned on it will flash green and when it is turned off it will flash red The HCR3 will maintain previous program volume settings when turned off and back on Charging Cont d a...

Page 10: ...outer bowl of your ear using your index finger It can be trimmed shorter to fit the size of your ear You may want to file the end if it is too sharp after cutting Step 4 Check to see if you re wearing...

Page 11: ...Adjust Volume To adjust the volume briefly push and release the rocker switch Each short press changes the volume slightly To increase the volume press and quickly release the top half of the rocker s...

Page 12: ...ularly and always before charging to remove any oils or moisture Clean Hearing Tubes At Least Twice A Week Remove tube by twisting the hard plastic pyramid at the end of the tube counter clockwise unt...

Page 13: ...lect the hearing tube with the blue numbering for the hearing aid you are going to wear on your left ear Step 2 Choose the dome that fits you best and connect it to the hearing tube by pushing the dom...

Page 14: ...hese domes work great for people that use lower volume settings because whistling may occur with higher volumes The openings allow some natural sound to pass into your ear and provide more ventilation...

Page 15: ...volume and less feedback Other Sizes The Domes shipped with the HCR3 fit a majority of people with hearing loss however if you find that you need a bigger or smaller fitting then feel free to call ou...

Page 16: ...ched To attach the Power Upgrade thick tubing the thin tubing must be removed and replaced with the earhook Step 1 To remove the thin tubing pinch the hard clear plastic pyramid attached to the hearin...

Page 17: ...fits snugly and comfortably Step 6 Hold the open end of the tube up to the earhook noting if there is an extra length of tubing Step 7 Trim off any unneeded tubing leaving 3 16 to connect to the earho...

Page 18: ...the Hearing Aid and adapter Then replug the cable into the adapter and then the hearing aid Moisture on HCR3 or cable Clean the Micro USB end of the cable along with the charging port on the HCR3 Use...

Page 19: ...filament Clean the mic with the little black brush Remove the dome from the tube and clean with an alcohol swab Tube is kinked bent Gently reshape or replace with a new tube Tube and dome not flush i...

Page 20: ...ounds with your new hearing aids Wear them as much as possible to allow your brain to adjust to the new sounds you are hearing The hearing aid may be damaged Contact Problem Sound Is Distorted Or Uncl...

Page 21: ...ube for free Object such as your hand or headset is close to the hearing aid Remove object and the whistling stops Wax or debris is clogging the microphone or tube Unscrew and remove the tube before c...

Page 22: ...20 Technical Information Testing Diagram Technical Data Technical Information Note The manufacturer reserves the right to modify the technical specifications of the product without any prior notice...

Page 23: ...ain can separate background noise from speech better when it hears equally through both ears than it can when there is more sound coming from one ear Also since your brain can do a better job of ident...

Page 24: ...n purchasing from us will always be a positive one If you are unsatisfied with your purchase for any reason we offer a full 30 day money back guarantee when items are returned complete and undamaged T...

Page 25: ...truction may be required as well In most cases infrequent use of hearing aids does not provide full benefits Once you have become accustomed to your hearing aids wear them everyday as much as is pract...

Page 26: ...t in the ear Important Notice For All Prospective Hearing Aid Users Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician preferably a physi...

Page 27: ...ederal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician Federal law permits a fully informed adult to sign a waiver statemen...

Page 28: ...Fax 1 877 308 1820 Website www AdvancedHearing com Email support advancedaffordablehearing com HearClear is a trademark of Advanced Affordable Hearing LLC All rights reserved v 1 91 8 20 Copyright 20...

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