AE GLOBAL SERVICES
Please contact AE Global Services if you have questions or problems that cannot be resolved by
working through the provided troubleshooting. When you call Global Services, make sure to have the
unit serial number and part number. These numbers are available on unit labels.
☞
Important
For returns and repairs, please call AE Global Services to get the correct shipping address.
Table 9. AE Global Services 24 X 7 contact information
Office
Contact
AE World Headquarters
Address:
1625 Sharp Point Drive
Fort Collins, CO 80525
USA
Phone (24 hrs/day, 7 days/week):
800.446.9167
or
+1.970.221.0108
Email: (We will respond to email by the next
business day.)
mailto:technical.support@aei.com
Thermal product support
Contact by phone or email:
+1.360.694.7871
mailto:thermalapplications@aei.com
Power Control Module product support
Contact by phone or email:
+49 (0) 2902 910370 10 (technical support
during German business hours)
mailto:powercontroller@aei.com
High Voltage product support: HiTek Power,
Ltd.
Contact by phone or email:
+44 (0) 1903 712400
High Voltage product support: UltraVolt, Inc.
Contact by phone or email:
+1.631.471.4444
mailto:sales.support-uv@aei.com
Advanced Energy
®
Thyro-PX
™
Anybus
®
Ethernet IP
57010163-00A
Thyro-PX
™
Anybus
®
Ethernet IP
12
