ROM-5780 User Manual
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Please contact your nearest regional service center for a detailed service quotation.
Before we start out-of-warranty repairs, we will send you a pro forma invoice (P/I)
with the repair charges. When you remit the funds, please reference the P/I number
listed under "Our Ref". Advantech reserves the right to deny repair services to cus
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tomers that do not return the DOA unit or sign the P/I. Meanwhile, Advantech will
scrap defective products without prior notice if customers do not return the signed P/I
within 3 months.
5.3.2.4
Repair Report
Advantech returns each product with a "Repair Report" which shows the result of the
repair. A "Repair Analysis Report" is also provided to customers upon request. If the
defect is not caused by Advantech design or manufacturing, customers will be
charged US$60 or US$120 for in-warranty or out-of-warranty repair analysis reports
respectively.
5.3.2.5
Custody of Products Submitted for Repair
Advantech will retain custody of a product submitted for repair for one month while it
is waiting the return of a signed P/I or payment (A/R). If the customer fails to respond
within such period, Advantech will close the case automatically. Advantech will take
reasonable measures to stay in proper contact with the customers during this one
month period.
5.3.2.6
Shipping Back to Customer
The forwarding company for RMA returns from Advantech to customers is selected
by Advantech. Per customer requirement, other express services can be adopted,
such as UPS, FedEx etc. The customer must bear the extra costs of such alternative
shipment. If you require any special arrangements, please indicate this when ship
-
ping the product to us.
Summary of Contents for ROM-5780
Page 1: ...User Manual ROM 5780 Rockchip RK3399 Cortex A72 A53 SMARC 2 1 Computer on Module...
Page 6: ...ROM 5780 User Manual vi...
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Page 14: ...ROM 5780 User Manual 6...
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Page 47: ...39 ROM 5780 User Manual Chapter 5 Advantech Services...