adyen Verifone VX820 Duet User Manual Download | Manualshive

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Page | © 2016 Adyen BV | Confidential

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VX820 Duet User Manual

Date: 28/11/16

Version

1.0.0

Copyright © Adyen B.V. 2016

Simon Carmiggeltstraat 6 - 50
1011 DJ Amsterdam
The Netherlands

www.adyen.com

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Summary of Contents for Verifone VX820 Duet

Page 1: ...VX820 Duet User Manual Date 28 11 16 Version 1 0 0 Copyright Adyen B V 2016 Simon Carmiggeltstraat 6 50 1011 DJ Amsterdam The Netherlands www adyen com ...

Page 2: ...uet basic payment functionality standalone 6 3 2 Standalone payment 7 3 2 1 Refund 7 3 2 2 Shift and end of day reports 7 4 Special payment functions menu 8 4 1 Normal payment 8 4 2 Manual entry payment 8 4 3 Refund 8 5 Maintenance VX820 Duet 9 5 1 Inspecting device security VX820 Duet 9 5 2 Replace paper on the VX820 Duet 9 5 2 1 Replace paper 9 6 Admin menu VX820 Duet 11 6 1 Admin menu functions...

Page 3: ...8 Troubleshooting and support VX820 Duet 14 8 1 In case of a malfunction 14 8 2 Request assistance 14 ...

Page 4: ... use the Wi Fi payment device as a stand Verifone VX820 Duet alone payment device VX820 Duet If the terminal shows an exclamation at the top bar this means that the terminal holds data which it failed to synchronise to Adyen platform due to lack of an outgoing internet connection ...

Page 5: ...rrectly before you start using Connect the base to the power supply cable and then the power supply to the electrical grid Connect the Duet base to the Internet via the ETH port Place the in the Duet base receipt paper roll Perform a device security inspection Only connect a regular Ethernet cable to the ETH port Using any other type of cable or another port for example the RS232 port might severe...

Page 6: ... wrong way round Boarding the terminal VX820 Duet Board the terminal only after successfully following the steps in Getting Started Boarding with the Adyen App Press to open the Admin menu 9 Choose Network config On the next screen Choose and make a note of the terminal s IP address Network config Ensure the WiFi connected mobile device is connected to the same local network as the VX820 Duet Open...

Page 7: ... receipts are approve decline printed the transaction on the device After each transaction at least 2 receipts are printed A merchant receipt and A shopper receipt Refund Sometimes a shopper may decide to return previously purchased goods and you might want to start a refund transaction to pay back the corresponding amount to the shopper s card For security reasons Adyen enables refund functionali...

Page 8: ... depending on your merchant configuration To enter the special payment functions menu do the following Press 8 Enter the PIN code to unlock the device If you do not know the code contact the to obtain the specific PIN code for Adyen POS Support Team your device Depending on your configuration one or more of the following payment options are normally available Normal payment Choose this option to a...

Page 9: ...l replace or return devices without verification Be aware of suspicious behaviour around devices for example attempts by unknown persons to unplug or open devices Report suspicious behaviour and indications of device tampering or substitution to appropriate personnel for example to a manager or security officer Adyen recommends enforcing procedures to perform visual device integrity inspections on...

Page 10: ...tom of the roll Press the paper roll into the printer tray Pull the paper up past the glue residue on the paper roll Close the paper roll cover by gently pressing on the cover until it clicks Allow a small amount of paper past the glue residue to extend outside of the printer cover Tear the paper off against the serrated strip in the printer ...

Page 11: ...set totals Only available on standalone terminals Resets the counter total amounts processed Do not forget to reset totals after your shift Download merchant config Downloads a new merchant configuration Do not execute this command unless instructed to do so by Adyen Support Download firmware HTTP Downloads a new firmware for the terminal Do not execute this command unless instructed to do so by A...

Page 12: ...menu Ping default gateway Pings the default gateway in the active configuration Use this option to test terminal connectivity to the Internet Pinging and can be especially handy because you can use them whether or BBC Google not your DNS resolves Ping www bbc com Pings the BBC web site home page Use this option to test terminal connectivity to the Internet Pinging and can be especially handy becau...

Page 13: ...eader Triple track tracks 1 2 3 high coercivity bi directional Voltage AC input 100 240 V AC 50 60 Hz DC output 8 6 9 4 V DC 4 0 Amp Primary smart card ISO 7816 1 8 V 3 V 5 V synchronous and asynchronous cards EMV level 1 and 2 t ype approved Contactless applications MasterCard PayPass M Chip MasterCard PayPass MagStripe Visa payWave MSD Visa payWave qVSDC Discover Zip American Express ExpressPay ...

Page 14: ...s between asynchronous protocols Visa 1 Visa 2 and others and synchronous protocols including ISO 8583 SDLC Troubleshooting and support VX820 Duet In case of a malfunction Check our for articles that may help you find a solution for the issue troubleshooting section Request assistance Contact our First level support Provide the following information Merchant account PSP if applicable Terminal seri...

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