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ETDR PC Vision Software Troubleshooting Guide
Symptom
Possible Cause(s)
Correction
TDR and PC
show
“Disconnected”
in “Connection
Status”
1.TDR is OFF or not in
Measurement Screen.
2. USB Cable not
connected
3. PC setups are incorrect
1. Turn TDR ON to
Measurement Screen and
try again.
2. Recheck USB cable
connections
3. See Section 5 for COM
Port Utilities corrective
actions.
“Get Trace” tab
only has “Plot
Archived Trace”
button active
ETDR PC Vision has not
opened communications
with the connected TDR or
no TDR is connected
Select “COM Port Utilities”
tab, re-scan for COM ports
and connect or perform
other recommended
actions.
No COM port
number or COM
port number
does not
connect with the
TDR.
PC may not have FTDI
Drivers installed
Refer to Section 5, FTDI
Driver installation. Drivers
are on the enclosed CD or
can be downloaded on the
web.
Get Traces tab
only has “Plot
Archive Trace”
button active
No TDR connected or TDR
is not recognized
Normal for working with
Archived Traces only, or
check items shown above
to connect to the TDR
Can’t find
archived TDR
plots or cable
lists
Windows reverts to the last
folder referenced for
opening or saving files.
Refer to Section 5, Where
Did My Files Go for
instructions on locating
saved plots or cable lists
Power/Battery Charging Troubleshooting Guide
Symptom
Possible Cause(s)
Correction
External power is applied, but Status
is always IDLE or stuck in BATT
CHK
(Some of these symptoms are more
likely to occur when a new set of
batteries are installed)
1. Battery Type: NONE or ALKALINE
previously selected.
2. Batteries may be damaged,
defective,
missing, improperly installed or have
expired shelf life.
3. Contacts may be dirty or corroded.
4. External power may not be properly.
connected.
5. Non-AEA recommended power pack.
6. Cells may be alkaline or carbon.
7. Deeply depleted cells may take
longer to
condition.
1. Set Battery Type and Battery
Capacity to match cell type.
2. Replace with new set of
batteries
or install cells per polarity
guides.
3. Clean or replace contacts.
4. Check external power (wall
switch
off, bad plug, broken cord,
etc.).
5. Use correct power pack.
6. Set battery type to ALKALINE.
7. Have patience, recheck status
in
one hour.
Operational time is getting shorter
with each use.
Cells may be at or near mfg limit for
number of recharges (nominal 750
times).
Lengthen recharge time, if no
improvement replace cells with 8
new AA rechargeable cells
Not very old cells stop recharging
1. Battery Type: NONE or ALKALINE
selected.
1. Set Battery Type and Battery
Capacity to match cell type.