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Guarantee Conditions
AEG offer the following guarantee to the first purchaser of this appliance:
1. The guarantee is valid for 12 months commencing when the appliance is handed over
the first retail purchaser, which must be verified by purchase invoice or similar
documentation.
The guarantee does not cover commercial use.
2. The guarantee covers all parts or components witch fail due to faulty workmanship
or faulty materials.
The guarantee does not cover appliances where defects or poor performance are
due to misuse, accidental damage, neglect, faulty installation, unauthorised modification
or attempted repair, commercial use or failure to observe requirements and recom-
mendations set our in the instruction book.
This guarantee does not cover such parts as light bulbs, removable glassware or
plastic.
3. Should guarantee repairs be necessary the purchaser must inform the nearest AEG
Service Force Centre (manufacturer’s service or authorised agent). AEG reserves the
right to stipulate the place of the repair. i.e. customer’s home, place of installation or
AEG workshop).
4. The guarantee or free replacement includes both labour and materials.
5. Repairs carried out under guarantee do not extend the guarantee period for the
appliance. Parts removed during guarantee repairs become the property of AEG.
6. The Purchaser’s statutory rights are not affected by this Guarantee.
European Guarantee
If you should move to another country within Europe then your guarantee moves with
you to your new home subject to the following qualifications:
- The guarantee starts from the date you first purchased your product.
- The guarantee is for the same period and the same extent for labour and parts as
exists in the new country of use for this brand or range of products.
- This guarantee relates to you and cannot be transferred to another user.
- Your new home is within the European Community (EC) or European Free Trade Area.
- The product is installed and used in accordance with our instructions and is only used
domestically i.e. a normal household.
- The electrical supply complies with the specification given in the rating label.
- The product is installed taking into account regulations in your new country.
Before you move please contact your nearest Customer Care centre, listed below, to give
them details of your new home. They will then ensure that the local Service Organisation
is aware of your move and able to look after you and your appliances.
France
Senlis
+33 (0) 3 44 62 29 29
Germany
Nümberg
+49 (0) 911 323 2600
Italy
Pordenone
+39 (0) 1678 47053
Sweden
Stockholm
+46 (0) 8 738 7910
UK
Slough
+44 (0) 1753 219899
If you require spare parts or an engineer contact your local Service Force Centre by
telephoning:
0870 5 929 929
Your call will be routed to the your local Service Force Centre.
When you contact the Service Centre, they will need the following information:
1. Your name, address and post code.
2. Your telephone number
3. Clear and concise details of the fault
4. The model and the serial number (see rating label on the back of this instruction
booklet)
5. Date of purchase
Service and Spare Parts
CUSTOMER CARE
For general enquiries concerning your AEG appliance and for further information on
AEG products, contact our Customer Care Department by letter or telephone at the
address below or visit our website at www.aeghome.co.uk
Customer Care Department
AEG Domestic Appliances
55 - 77 High Street
Slough
Berkshire
SL1 1DZ
Tel. 08705 350 350*
* calls to this number may be recorder for training purposes.
