25
solVING proBlEMs
faults
If there is a problem with the oven and / or grill, please:
• Check the points listed below before calling for
service . It may be possible to avoid a call by fixing
the problem yourself – and so continue cooking .
NOTE: We may charge for service even in the
guarantee period if your problem is due to the causes
listed below.
problem
possible cause
what to do
Oven or grill not working
power not turned on .
switch on electricity
household fuse blown
check fuses
controls incorrectly set
reset controls
circuit breaker tripped
check circuit breaker
clock not set
set time of day on timer
Oven not heating enough
foil or trays on bottom of oven
remove foil or trays
light and fans on continuously
timer not in manual mode
set timer to manual mode
Oven not working
timer not in manual mode
set timer to manual mode
household fuse blown
check fuses
Oven light not working
household fuse blown
check fuses
circuit breaker tripped
check circuit breaker
lamp blown or loose in socket
replace or tighten lamp
cooker smoking when first used
protective oils being removed
turn grill on high for 30 mins and then the
oven on 220°c for 1 hour
too much condensation building
up when baking
too much water used when cooking
reduce amount of water
leave oven door open after cooking
smells when first using oven
protective oils being removed
this is normal
timer flashing
power failure or interruption
reset time of day
Burner will not light even though
the sparker is working
knob not held down long enough in ‘high’
position for flame safeguard to engage
repeat lighting procedure and hold knob
down
for 5 seconds in ‘high‘ position
Gas supply valve turned off
turn on gas supply to appliance
wrong knob turned off
Ensure the knob you are turning corresponds
to the burner you want to light
port blockage in ignition area
Ensure the ports in the ignition area are
clean and dry
Ignition spark plugs wet or dirty
Dry or clean ignition spark plugs
No spark is obtained when control
knob is activated
Electricity supply is disconnected or
switched off
switch on electricity or check fuses
Ignition spark plugs wet or dirty
Dry or clean ignition spark plugs
flames uneven or tending to lift
flame ports blocked or wet
clean or dry flame ports
Burner incorrectly fitted
Ensure this component is fitted correctly
flames not staying on when knob
released
knob not held down long enough in ‘high’
position for flame safeguard to engage
repeat lighting procedure and hold knob
down for 5 seconds in ‘high‘ position
knob not set between ‘high’ and ‘low’
knob Must be set between these positions
Dirt or spillage on flame safeguard sensor
clean flameguard sensor tip
low heat, slow cooking
Incorrect cooking pot or pan being used
refer to cooktop section for correct
selection
Benchtop or knobs overheating
Incorrect cooking pot or pan being used
refer to cooktop section for correct
selection
pot or pan not located on burner properly
Ensure pot or pan is centrally located on
burner
NOTE: Only authorised personnel should carry out servicing. If the household fuse continues to blow, call the
Customer Care Centre. In the event of a power failure the gas burners may be lit with a hand held igniter and used.
Take care to avoid letting unburnt gas flow for more than 5 seconds when attempting to light the burner.
further information
when you need information, service or replacement
parts or have a warranty enquiry, please contact the
customer care centre:
• South Africa 0800 222 825, 7:45am – 5:00pm
Monday to thursday, 7:45am – 4:30pm friday
please have the following information ready: Model,
Model Number & serial Number . this is shown on the
data plate which is visible when the oven door is open .
