Problem
Possible cause
Solution
Water flows inside the refrig‐
erator.
Food products prevent the
water from flowing into the
water collector.
Make sure that food prod‐
ucts do not touch the rear
plate.
The water outlet is clogged.
Clean the water outlet.
Water flows on the floor.
The melting water outlet is
not connected to the evapo‐
rative tray above the com‐
pressor.
Attach the melting water out‐
let to the evaporative tray.
Temperature cannot be set. The Super Freeze function is
switched on.
Switch off the Super Freeze
function manually, or wait
until the function deactivates
automatically to set the tem‐
perature. Refer to "Super
Freeze function" section.
The temperature in the appli‐
ance is too low/too high.
The temperature is not set
correctly.
Set a higher/lower tempera‐
ture.
The door is not closed cor‐
rectly.
Refer to "Closing the door"
section.
The food products' tempera‐
ture is too high.
Let the food products tem‐
perature decrease to room
temperature before storage.
Many food products are stor‐
ed at the same time.
Store less food products at
the same time.
The thickness of the frost is
greater than 4-5 mm.
Defrost the appliance.
The door has been opened
often.
Open the door only if neces‐
sary.
The Super Freeze function is
switched on.
Refer to "Super Freeze func‐
tion" section.
If the advice does not lead to
the desired result, call the
nearest Authorized Service
Centre.
8.2 Replacing the lamp
The appliance is equipped with a longlife
LED interior light.
Only service is allowed to replace the
lighting device. Contact your Authorised
Service Centre.
8.3 Closing the door
1. Clean the door gaskets.
2. If necessary, adjust the door. Refer
to "Installation" chapter.
3. If necessary, replace the defective
door gaskets. Contact the Authorised
Service Centre.
www.aeg.com
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