Problem
Possible cause
Solution
There is too much frost and
ice.
The lid is not closed properly
or the gasket is deformed/
dirty.
Check if the lid closes prop‐
erly and the gaskets are not
damaged or dirty.
Temperature is set incorrect‐
ly.
Refer to "Control panel/
Temperature regulation"
chapter.
The compressor does not
start immediately after press‐
ing the SUPER, or after
changing the temperature.
This is normal, no error has
occurred.
The compressor starts after
a period of time.
The temperature in the appli‐
ance is too low/too high.
The temperature regulator is
not set correctly.
Set a higher/lower tempera‐
ture.
The lid is not closed proper‐
ly.
Check if the lid closes prop‐
erly and the gaskets are not
damaged or dirty.
The products' temperature is
too high.
Allow food to cool to room
temperature before storing.
Many products are stored at
the same time.
Store less products at the
same time.
The thickness of the frost is
greater than 4-5 mm.
Defrost the appliance. Refer
to "Care and cleacning/
Defrosting the appliance"
chapter.
The lid was opened too of‐
ten.
Open the lid only if necessa‐
ry.
The SUPER function is
switched on.
Refer to "Control panel/SU‐
PER function" chapter.
Products to be frozen are
placed too closely to each
other.
Make sure that there is cold
air circulation in the appli‐
ance.
The appliance is positioned
near the heat source.
Refer to "Installation/Loca‐
tion" chapter.
If your appliance is still not working properly after making the above checks, contact
the nearest Authorised Service Center.
Specify the model and serial number of your appliance when you contact Authorised
Service Center. This will accelerate the support received.
ENGLISH
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