10. TROUBLESHOOTING
WARNING!
Refer to Safety chapters.
10.1 What to do if...
Problem
Possible cause
Remedy
You cannot activate or operate
the hob.
The hob is not connected to an elec‐
trical supply or it is connected incor‐
rectly.
Check if the hob is correctly connected
to the electrical supply.
The fuse is blown.
Make sure that the fuse is the cause of
the malfunction. If the fuse is blown
again and again, contact a qualified
electrician.
You did not set the heat setting for
60 seconds.
Activate the hob again and set the
heat setting in less than 60 seconds.
You touched 2 or more sensor fields
at the same time.
Touch only one sensor field.
Pause operates.
Refer to "Pause".
There is water or fat stains on the
control panel.
Clean the control panel.
You can hear a constant beep
noise.
The electrical connection is incor‐
rect.
Disconnect the hob from the electrical
supply. Ask a qualified electrician to
check the installation.
You cannot select the maximum
heat setting for one of the cook‐
ing zones.
The other zones consume the maxi‐
mum available power.
Your hob works properly.
Reduce the heat setting of the other
cooking zones connected to the same
phase. Refer to "Power management".
An acoustic signal sounds and
the hob deactivates.
An acoustic signal sounds when
the hob is deactivated.
You put something on one or more
sensor fields.
Remove the object from the sensor
fields.
The hob deactivates.
You put something on the sensor
field
.
Remove the object from the sensor
field.
Residual heat indicator does not
come on.
The zone is not hot because it oper‐
ated only for a short time or the sen‐
sor is damaged.
If the zone operated sufficiently long to
be hot, speak to an Authorised Service
Centre.
The control panel becomes hot to
the touch.
The cookware is too large or you put
it too close to the control panel.
Put large cookware on the rear zones,
if possible.
There is no sound when you
touch the panel sensor fields.
The sounds are deactivated.
Activate the sounds. Refer to "Daily
use".
The indicator above the symbol
comes on.
Child Safety Device or Lock oper‐
ates.
Refer to "Child Safety Device" and
"Lock".
ENGLISH 23
